Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. used correct support template
2. followed Ark
3. verified employer
4. reported time
5. mentioned survey
6. reported itor time
7. Recapped actions taken:
8. Discussed self service options
9. used employee name 2 times
10. Notified of moment of silence
11. Communicated what has to happen next
12. noted call
13. set necessary task
14. reach out to Cm
15. used Cm template to reach out
16. empathy
17. Verify schedule
18. rerouted misdirected call correctly
19. opened leave
20. offered additional assistance
21. Schedule call back time.
22. Used correct template
23. set Return Call
24. added rtw / set task for RTW
25. paperwork due date