Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Communicated what has to happen next
2. used correct support template
3. followed Ark
4. set Return Call
5. empathy
6. used Cm template to reach out
7. paperwork due date
8. offered additional assistance
9. used employee name 2 times
10. reported time
11. added rtw / set task for RTW
12. Used correct template
13. opened leave
14. Discussed self service options
15. reported itor time
16. Recapped actions taken:
17. Schedule call back time.
18. verified employer
19. Verify schedule
20. reach out to Cm
21. noted call
22. rerouted misdirected call correctly
23. Notified of moment of silence
24. mentioned survey
25. set necessary task