Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. opened leave
2. noted call
3. rerouted misdirected call correctly
4. reported time
5. paperwork due date
6. set necessary task
7. set Return Call
8. used correct support template
9. followed Ark
10. Communicated what has to happen next
11. Schedule call back time.
12. reach out to Cm
13. used Cm template to reach out
14. Discussed self service options
15. empathy
16. Used correct template
17. used employee name 2 times
18. added rtw / set task for RTW
19. mentioned survey
20. offered additional assistance
21. verified employer
22. Notified of moment of silence
23. Verify schedule
24. reported itor time
25. Recapped actions taken: