added rtw/ set taskfor RTWCommunicatedwhat has tohappen nextUsedcorrecttemplatereroutedmisdirectedcallcorrectlynotedcallsetnecessarytaskmentionedsurveypaperworkdue dateofferedadditionalassistanceusedemployeename 2timesreportedtimeNotified ofmomentof silenceSchedulecall backtime.used Cmtemplateto reachoutDiscussedselfserviceoptionsreporteditor timeempathyRecappedactionstaken:followedArkverifiedemployerreachout toCmVerifyschedulesetReturnCallopenedleaveusedcorrectsupporttemplateadded rtw/ set taskfor RTWCommunicatedwhat has tohappen nextUsedcorrecttemplatereroutedmisdirectedcallcorrectlynotedcallsetnecessarytaskmentionedsurveypaperworkdue dateofferedadditionalassistanceusedemployeename 2timesreportedtimeNotified ofmomentof silenceSchedulecall backtime.used Cmtemplateto reachoutDiscussedselfserviceoptionsreporteditor timeempathyRecappedactionstaken:followedArkverifiedemployerreachout toCmVerifyschedulesetReturnCallopenedleaveusedcorrectsupporttemplate

Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. added rtw / set task for RTW
  2. Communicated what has to happen next
  3. Used correct template
  4. rerouted misdirected call correctly
  5. noted call
  6. set necessary task
  7. mentioned survey
  8. paperwork due date
  9. offered additional assistance
  10. used employee name 2 times
  11. reported time
  12. Notified of moment of silence
  13. Schedule call back time.
  14. used Cm template to reach out
  15. Discussed self service options
  16. reported itor time
  17. empathy
  18. Recapped actions taken:
  19. followed Ark
  20. verified employer
  21. reach out to Cm
  22. Verify schedule
  23. set Return Call
  24. opened leave
  25. used correct support template