Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Schedule call back time.
2. Used correct template
3. empathy
4. added rtw / set task for RTW
5. used Cm template to reach out
6. verified employer
7. used employee name 2 times
8. noted call
9. set necessary task
10. Discussed self service options
11. reach out to Cm
12. opened leave
13. paperwork due date
14. mentioned survey
15. set Return Call
16. Notified of moment of silence
17. Recapped actions taken:
18. offered additional assistance
19. Verify schedule
20. Communicated what has to happen next
21. used correct support template
22. reported time
23. reported itor time
24. rerouted misdirected call correctly
25. followed Ark