Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. followed Ark
2. set necessary task
3. Schedule call back time.
4. reported time
5. paperwork due date
6. reach out to Cm
7. offered additional assistance
8. Discussed self service options
9. Used correct template
10. Recapped actions taken:
11. opened leave
12. mentioned survey
13. used employee name 2 times
14. added rtw / set task for RTW
15. set Return Call
16. used correct support template
17. verified employer
18. rerouted misdirected call correctly
19. used Cm template to reach out
20. Communicated what has to happen next
21. Notified of moment of silence
22. Verify schedule
23. empathy
24. reported itor time
25. noted call