notedcallusedemployeename 2timesfollowedArkreroutedmisdirectedcallcorrectlyverifiedemployermentionedsurveyVerifyschedulepaperworkdue datereporteditor timeRecappedactionstaken:added rtw/ set taskfor RTWsetReturnCallUsedcorrecttemplatereportedtimeDiscussedselfserviceoptionsreachout toCmused Cmtemplateto reachoutusedcorrectsupporttemplateofferedadditionalassistanceSchedulecall backtime.empathyopenedleavesetnecessarytaskCommunicatedwhat has tohappen nextNotified ofmomentof silencenotedcallusedemployeename 2timesfollowedArkreroutedmisdirectedcallcorrectlyverifiedemployermentionedsurveyVerifyschedulepaperworkdue datereporteditor timeRecappedactionstaken:added rtw/ set taskfor RTWsetReturnCallUsedcorrecttemplatereportedtimeDiscussedselfserviceoptionsreachout toCmused Cmtemplateto reachoutusedcorrectsupporttemplateofferedadditionalassistanceSchedulecall backtime.empathyopenedleavesetnecessarytaskCommunicatedwhat has tohappen nextNotified ofmomentof silence

Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. noted call
  2. used employee name 2 times
  3. followed Ark
  4. rerouted misdirected call correctly
  5. verified employer
  6. mentioned survey
  7. Verify schedule
  8. paperwork due date
  9. reported itor time
  10. Recapped actions taken:
  11. added rtw / set task for RTW
  12. set Return Call
  13. Used correct template
  14. reported time
  15. Discussed self service options
  16. reach out to Cm
  17. used Cm template to reach out
  18. used correct support template
  19. offered additional assistance
  20. Schedule call back time.
  21. empathy
  22. opened leave
  23. set necessary task
  24. Communicated what has to happen next
  25. Notified of moment of silence