Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. opened leave
2. used Cm template to reach out
3. rerouted misdirected call correctly
4. mentioned survey
5. set necessary task
6. reported time
7. Notified of moment of silence
8. set Return Call
9. Schedule call back time.
10. Verify schedule
11. reported itor time
12. Recapped actions taken:
13. followed Ark
14. Used correct template
15. reach out to Cm
16. used correct support template
17. verified employer
18. noted call
19. empathy
20. Discussed self service options
21. added rtw / set task for RTW
22. paperwork due date
23. used employee name 2 times
24. offered additional assistance
25. Communicated what has to happen next