Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. reported itor time
2. empathy
3. reported time
4. Used correct template
5. verified employer
6. Communicated what has to happen next
7. mentioned survey
8. offered additional assistance
9. paperwork due date
10. Notified of moment of silence
11. set necessary task
12. noted call
13. added rtw / set task for RTW
14. opened leave
15. used correct support template
16. Discussed self service options
17. set Return Call
18. Recapped actions taken:
19. rerouted misdirected call correctly
20. reach out to Cm
21. Schedule call back time.
22. used employee name 2 times
23. Verify schedule
24. used Cm template to reach out
25. followed Ark