Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Schedule call back time.
2. empathy
3. noted call
4. verified employer
5. opened leave
6. used correct support template
7. Recapped actions taken:
8. Communicated what has to happen next
9. set necessary task
10. offered additional assistance
11. followed Ark
12. Notified of moment of silence
13. rerouted misdirected call correctly
14. set Return Call
15. Verify schedule
16. Discussed self service options
17. used employee name 2 times
18. mentioned survey
19. added rtw / set task for RTW
20. paperwork due date
21. reported itor time
22. reported time
23. Used correct template
24. reach out to Cm
25. used Cm template to reach out