Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Communicated what has to happen next
2. Used correct template
3. set Return Call
4. empathy
5. opened leave
6. set necessary task
7. mentioned survey
8. used employee name 2 times
9. used Cm template to reach out
10. Discussed self service options
11. used correct support template
12. reach out to Cm
13. added rtw / set task for RTW
14. Notified of moment of silence
15. verified employer
16. reported time
17. offered additional assistance
18. followed Ark
19. Recapped actions taken:
20. noted call
21. paperwork due date
22. rerouted misdirected call correctly
23. Schedule call back time.
24. reported itor time
25. Verify schedule