replaced avehicle ona policyofferpaperlessand codeHHVtakeSONLemailPHAinfoadd a"red"vehicleofferedrentersins/codeHHV!answer a"smartie"questionthank NIfor beingloyalcustomerissueduplicateID cardsadvise ofrenewaldate &paymentchangeduedatework afull shiftwalk callerthroughOLSchangebill planto CSDDExplainDiamondloyaltyrewardstransfer toPHA andcode HHVcompletea policyreviewcheckyouremailadd EFTand codeHHVtransfertoMOOSused yourguidelines!!updateeducationoroccupationVOI forlienholdergive yourco-workera high 5!!!replaced avehicle ona policyofferpaperlessand codeHHVtakeSONLemailPHAinfoadd a"red"vehicleofferedrentersins/codeHHV!answer a"smartie"questionthank NIfor beingloyalcustomerissueduplicateID cardsadvise ofrenewaldate &paymentchangeduedatework afull shiftwalk callerthroughOLSchangebill planto CSDDExplainDiamondloyaltyrewardstransfer toPHA andcode HHVcompletea policyreviewcheckyouremailadd EFTand codeHHVtransfertoMOOSused yourguidelines!!updateeducationoroccupationVOI forlienholdergive yourco-workera high 5!!!

week 1/27-2/2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. replaced a vehicle on a policy
  2. offer paperless and code HHV
  3. take SONL
  4. email PHA info
  5. add a "red" vehicle
  6. offered renters ins/code HHV!
  7. answer a "smartie" question
  8. thank NI for being loyal customer
  9. issue duplicate ID cards
  10. advise of renewal date & payment
  11. change due date
  12. work a full shift
  13. walk caller through OLS
  14. change bill plan to CSDD
  15. Explain Diamond loyalty rewards
  16. transfer to PHA and code HHV
  17. complete a policy review
  18. check your email
  19. add EFT and code HHV
  20. transfer to MOOS
  21. used your guidelines!!
  22. update education or occupation
  23. VOI for lienholder
  24. give your co-worker a high 5!!!