CMOPWhat do weuse to trackveteran'smedications?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?91What do youneed to useto place anexternalcall?CalabrioWhat isused torecord ourcalls?EncryptedHow do wesendcontingencyemails?Dial thenumberdirectlyHow doyou placean internalcall?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?TeamsChannel2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?VAShortcutsHow doyouaccessVista?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?ITWho do youcontact if you donot rememberyour access andverify codes?FinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CMOPWhat do weuse to trackveteran'smedications?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?91What do youneed to useto place anexternalcall?CalabrioWhat isused torecord ourcalls?EncryptedHow do wesendcontingencyemails?Dial thenumberdirectlyHow doyou placean internalcall?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?TeamsChannel2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?VAShortcutsHow doyouaccessVista?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?ITWho do youcontact if you donot rememberyour access andverify codes?FinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N N
2
B B
3
I I
4
G G
5
G G
6
I I
7
B B
8
O O
9
N N
10
O O
11
B B
12
G G
13
N N
14
O O
15
O O
16
I I
17
O O
18
G G
19
I I
20
B B
21
B B
22
I I
23
G G
24
N N
  1. N-What do we use to track veteran's medications?
    N-CMOP
  2. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  3. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  4. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  5. G-What do you need to use to place an external call?
    G-91
  6. I-What is used to record our calls?
    I-Calabrio
  7. B-How do we send contingency emails?
    B-Encrypted
  8. O-How do you place an internal call?
    O-Dial the number directly
  9. N-How do you access your dot phrases?
    N-CPRS Booster
  10. O-How often should you log in to each site in Vista?
    O-<28 days
  11. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  12. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  13. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  14. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  15. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  16. I-
    I-Teams Channel
  17. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  18. G-What do we us for triaging?
    G-TXCC
  19. I-How do you access Vista?
    I-VA Shortcuts
  20. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  21. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  22. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  23. G-Where do you find our SOPs?
    G-DDMC
  24. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio