CalabrioWhat isused torecord ourcalls?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?2minutesHow much timedo you have tocomplete yournote when inwrap up status?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?ITWho do youcontact if you donot rememberyour access andverify codes?<28daysHow oftenshould youlog in toeach site inVista?TeamsChannelJabberWhat do yousign into firstwhen signingon? Jabberor FinesseAttemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CMOPWhat do weuse to trackveteran'smedications?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?DDMCWhere doyou findourSOPs?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?91What do youneed to useto place anexternalcall?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?CPRSBoosterHow do youaccess yourdot phrases?TXCCWhat dowe us fortriaging?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?VAShortcutsHow doyouaccessVista?Dial thenumberdirectlyHow doyou placean internalcall?EncryptedHow do wesendcontingencyemails?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?FinesseWhat do signout of first?Jabber orFinesseNotReadyWhat statusdo you needto be in tosign off ofFinesse?CalabrioWhat isused torecord ourcalls?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?2minutesHow much timedo you have tocomplete yournote when inwrap up status?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?ITWho do youcontact if you donot rememberyour access andverify codes?<28daysHow oftenshould youlog in toeach site inVista?TeamsChannelJabberWhat do yousign into firstwhen signingon? Jabberor FinesseAttemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CMOPWhat do weuse to trackveteran'smedications?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?DDMCWhere doyou findourSOPs?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?91What do youneed to useto place anexternalcall?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?CPRSBoosterHow do youaccess yourdot phrases?TXCCWhat dowe us fortriaging?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?VAShortcutsHow doyouaccessVista?Dial thenumberdirectlyHow doyou placean internalcall?EncryptedHow do wesendcontingencyemails?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?FinesseWhat do signout of first?Jabber orFinesseNotReadyWhat statusdo you needto be in tosign off ofFinesse?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I I
2
N N
3
O O
4
G G
5
B B
6
O O
7
I I
8
B B
9
B B
10
N N
11
O O
12
G G
13
N N
14
G G
15
I I
16
N N
17
G G
18
O O
19
I I
20
O O
21
B B
22
G G
23
I I
24
B B
  1. I-What is used to record our calls?
    I-Calabrio
  2. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  3. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  4. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  5. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  6. O-How often should you log in to each site in Vista?
    O-<28 days
  7. I-
    I-Teams Channel
  8. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  9. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  10. N-What do we use to track veteran's medications?
    N-CMOP
  11. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  12. G-Where do you find our SOPs?
    G-DDMC
  13. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  14. G-What do you need to use to place an external call?
    G-91
  15. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  16. N-How do you access your dot phrases?
    N-CPRS Booster
  17. G-What do we us for triaging?
    G-TXCC
  18. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  19. I-How do you access Vista?
    I-VA Shortcuts
  20. O-How do you place an internal call?
    O-Dial the number directly
  21. B-How do we send contingency emails?
    B-Encrypted
  22. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  23. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  24. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready