EncryptedHow do wesendcontingencyemails?VAShortcutsHow doyouaccessVista?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?FinesseWhat do signout of first?Jabber orFinesse91What do youneed to useto place anexternalcall?CMOPWhat do weuse to trackveteran'smedications?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?TeamsChannelDirect-Finesse,Transfer-JabberWhat isa coldtransfer?2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?CalabrioWhat isused torecord ourcalls?DDMCWhere doyou findourSOPs?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Dial thenumberdirectlyHow doyou placean internalcall?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseITWho do youcontact if you donot rememberyour access andverify codes?EncryptedHow do wesendcontingencyemails?VAShortcutsHow doyouaccessVista?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?FinesseWhat do signout of first?Jabber orFinesse91What do youneed to useto place anexternalcall?CMOPWhat do weuse to trackveteran'smedications?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?TeamsChannelDirect-Finesse,Transfer-JabberWhat isa coldtransfer?2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?CalabrioWhat isused torecord ourcalls?DDMCWhere doyou findourSOPs?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Dial thenumberdirectlyHow doyou placean internalcall?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseITWho do youcontact if you donot rememberyour access andverify codes?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B B
2
I I
3
N N
4
I I
5
G G
6
N N
7
G G
8
O O
9
B B
10
B B
11
N N
12
I I
13
N N
14
O O
15
I I
16
G G
17
O O
18
G G
19
I I
20
G G
21
O O
22
O O
23
B B
24
B B
  1. B-How do we send contingency emails?
    B-Encrypted
  2. I-How do you access Vista?
    I-VA Shortcuts
  3. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  4. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  5. G-What do you need to use to place an external call?
    G-91
  6. N-What do we use to track veteran's medications?
    N-CMOP
  7. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  8. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  9. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  10. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  11. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  12. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  13. N-How do you access your dot phrases?
    N-CPRS Booster
  14. O-How often should you log in to each site in Vista?
    O-<28 days
  15. I-
    I-Teams Channel
  16. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  17. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  18. G-What do we us for triaging?
    G-TXCC
  19. I-What is used to record our calls?
    I-Calabrio
  20. G-Where do you find our SOPs?
    G-DDMC
  21. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  22. O-How do you place an internal call?
    O-Dial the number directly
  23. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  24. B-Who do you contact if you do not remember your access and verify codes?
    B-IT