2minutesHow much timedo you have tocomplete yournote when inwrap up status?CalabrioWhat isused torecord ourcalls?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?91What do youneed to useto place anexternalcall?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?ITWho do youcontact if you donot rememberyour access andverify codes?DDMCWhere doyou findourSOPs?CMOPWhat do weuse to trackveteran'smedications?TXCCWhat dowe us fortriaging?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?NotReadyWhat statusdo you needto be in tosign off ofFinesse?TeamsChannelAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CPRSBoosterHow do youaccess yourdot phrases?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseVAShortcutsHow doyouaccessVista?FinesseWhat do signout of first?Jabber orFinesse<28daysHow oftenshould youlog in toeach site inVista?EncryptedHow do wesendcontingencyemails?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?Dial thenumberdirectlyHow doyou placean internalcall?2minutesHow much timedo you have tocomplete yournote when inwrap up status?CalabrioWhat isused torecord ourcalls?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?91What do youneed to useto place anexternalcall?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?ITWho do youcontact if you donot rememberyour access andverify codes?DDMCWhere doyou findourSOPs?CMOPWhat do weuse to trackveteran'smedications?TXCCWhat dowe us fortriaging?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?NotReadyWhat statusdo you needto be in tosign off ofFinesse?TeamsChannelAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CPRSBoosterHow do youaccess yourdot phrases?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseVAShortcutsHow doyouaccessVista?FinesseWhat do signout of first?Jabber orFinesse<28daysHow oftenshould youlog in toeach site inVista?EncryptedHow do wesendcontingencyemails?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?Dial thenumberdirectlyHow doyou placean internalcall?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O O
2
I I
3
O O
4
G G
5
N N
6
I I
7
G G
8
B B
9
B B
10
G G
11
N N
12
G G
13
O O
14
B B
15
I I
16
G G
17
N N
18
B B
19
I I
20
I I
21
O O
22
B B
23
N N
24
O O
  1. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  2. I-What is used to record our calls?
    I-Calabrio
  3. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  4. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  5. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  6. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  7. G-What do you need to use to place an external call?
    G-91
  8. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  9. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  10. G-Where do you find our SOPs?
    G-DDMC
  11. N-What do we use to track veteran's medications?
    N-CMOP
  12. G-What do we us for triaging?
    G-TXCC
  13. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  14. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  15. I-
    I-Teams Channel
  16. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  17. N-How do you access your dot phrases?
    N-CPRS Booster
  18. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  19. I-How do you access Vista?
    I-VA Shortcuts
  20. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  21. O-How often should you log in to each site in Vista?
    O-<28 days
  22. B-How do we send contingency emails?
    B-Encrypted
  23. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  24. O-How do you place an internal call?
    O-Dial the number directly