TXCCWhat dowe us fortriaging?EncryptedHow do wesendcontingencyemails?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?CalabrioWhat isused torecord ourcalls?2minutesHow much timedo you have tocomplete yournote when inwrap up status?ITWho do youcontact if you donot rememberyour access andverify codes?FinesseWhat do signout of first?Jabber orFinesseAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CPRSBoosterHow do youaccess yourdot phrases?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseAttemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?<28daysHow oftenshould youlog in toeach site inVista?VAShortcutsHow doyouaccessVista?Dial thenumberdirectlyHow doyou placean internalcall?CMOPWhat do weuse to trackveteran'smedications?NotReadyWhat statusdo you needto be in tosign off ofFinesse?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?TeamsChannelCitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?91What do youneed to useto place anexternalcall?DDMCWhere doyou findourSOPs?TXCCWhat dowe us fortriaging?EncryptedHow do wesendcontingencyemails?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?CalabrioWhat isused torecord ourcalls?2minutesHow much timedo you have tocomplete yournote when inwrap up status?ITWho do youcontact if you donot rememberyour access andverify codes?FinesseWhat do signout of first?Jabber orFinesseAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CPRSBoosterHow do youaccess yourdot phrases?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseAttemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?<28daysHow oftenshould youlog in toeach site inVista?VAShortcutsHow doyouaccessVista?Dial thenumberdirectlyHow doyou placean internalcall?CMOPWhat do weuse to trackveteran'smedications?NotReadyWhat statusdo you needto be in tosign off ofFinesse?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?TeamsChannelCitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?91What do youneed to useto place anexternalcall?DDMCWhere doyou findourSOPs?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G G
2
B B
3
O O
4
I I
5
O O
6
B B
7
I I
8
G G
9
N N
10
N N
11
B B
12
B B
13
I I
14
O O
15
I I
16
O O
17
N N
18
B B
19
O O
20
G G
21
I I
22
N N
23
G G
24
G G
  1. G-What do we us for triaging?
    G-TXCC
  2. B-How do we send contingency emails?
    B-Encrypted
  3. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  4. I-What is used to record our calls?
    I-Calabrio
  5. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  6. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  7. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  8. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  9. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  10. N-How do you access your dot phrases?
    N-CPRS Booster
  11. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  12. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  13. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  14. O-How often should you log in to each site in Vista?
    O-<28 days
  15. I-How do you access Vista?
    I-VA Shortcuts
  16. O-How do you place an internal call?
    O-Dial the number directly
  17. N-What do we use to track veteran's medications?
    N-CMOP
  18. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  19. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  20. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  21. I-
    I-Teams Channel
  22. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  23. G-What do you need to use to place an external call?
    G-91
  24. G-Where do you find our SOPs?
    G-DDMC