CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?VAShortcutsHow doyouaccessVista?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?Dial thenumberdirectlyHow doyou placean internalcall?TeamsChannel91What do youneed to useto place anexternalcall?EncryptedHow do wesendcontingencyemails?CPRSBoosterHow do youaccess yourdot phrases?CalabrioWhat isused torecord ourcalls?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseITWho do youcontact if you donot rememberyour access andverify codes?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?NotReadyWhat statusdo you needto be in tosign off ofFinesse?CMOPWhat do weuse to trackveteran'smedications?2minutesHow much timedo you have tocomplete yournote when inwrap up status?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?FinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?TXCCWhat dowe us fortriaging?<28daysHow oftenshould youlog in toeach site inVista?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?VAShortcutsHow doyouaccessVista?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?Dial thenumberdirectlyHow doyou placean internalcall?TeamsChannel91What do youneed to useto place anexternalcall?EncryptedHow do wesendcontingencyemails?CPRSBoosterHow do youaccess yourdot phrases?CalabrioWhat isused torecord ourcalls?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseITWho do youcontact if you donot rememberyour access andverify codes?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?NotReadyWhat statusdo you needto be in tosign off ofFinesse?CMOPWhat do weuse to trackveteran'smedications?2minutesHow much timedo you have tocomplete yournote when inwrap up status?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?FinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?TXCCWhat dowe us fortriaging?<28daysHow oftenshould youlog in toeach site inVista?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O O
2
N N
3
I I
4
G G
5
O O
6
I I
7
G G
8
B B
9
N N
10
I I
11
G G
12
B B
13
B B
14
I I
15
N N
16
B B
17
N N
18
O O
19
O O
20
I I
21
G G
22
B B
23
G G
24
O O
  1. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  2. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  3. I-How do you access Vista?
    I-VA Shortcuts
  4. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  5. O-How do you place an internal call?
    O-Dial the number directly
  6. I-
    I-Teams Channel
  7. G-What do you need to use to place an external call?
    G-91
  8. B-How do we send contingency emails?
    B-Encrypted
  9. N-How do you access your dot phrases?
    N-CPRS Booster
  10. I-What is used to record our calls?
    I-Calabrio
  11. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  12. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  13. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  14. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  15. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  16. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  17. N-What do we use to track veteran's medications?
    N-CMOP
  18. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  19. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  20. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  21. G-Where do you find our SOPs?
    G-DDMC
  22. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  23. G-What do we us for triaging?
    G-TXCC
  24. O-How often should you log in to each site in Vista?
    O-<28 days