AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?91What do youneed to useto place anexternalcall?ITWho do youcontact if you donot rememberyour access andverify codes?EncryptedHow do wesendcontingencyemails?<28daysHow oftenshould youlog in toeach site inVista?Dial thenumberdirectlyHow doyou placean internalcall?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CMOPWhat do weuse to trackveteran'smedications?TeamsChannelVAShortcutsHow doyouaccessVista?CalabrioWhat isused torecord ourcalls?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?FinesseWhat do signout of first?Jabber orFinesse2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?CPRSBoosterHow do youaccess yourdot phrases?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseDDMCWhere doyou findourSOPs?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?91What do youneed to useto place anexternalcall?ITWho do youcontact if you donot rememberyour access andverify codes?EncryptedHow do wesendcontingencyemails?<28daysHow oftenshould youlog in toeach site inVista?Dial thenumberdirectlyHow doyou placean internalcall?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CMOPWhat do weuse to trackveteran'smedications?TeamsChannelVAShortcutsHow doyouaccessVista?CalabrioWhat isused torecord ourcalls?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?FinesseWhat do signout of first?Jabber orFinesse2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?CPRSBoosterHow do youaccess yourdot phrases?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseDDMCWhere doyou findourSOPs?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G G
2
N N
3
G G
4
B B
5
B B
6
O O
7
O O
8
N N
9
N N
10
I I
11
I I
12
I I
13
G G
14
I I
15
O O
16
G G
17
N N
18
O O
19
O O
20
B B
21
I I
22
B B
23
G G
24
B B
  1. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  2. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  3. G-What do you need to use to place an external call?
    G-91
  4. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  5. B-How do we send contingency emails?
    B-Encrypted
  6. O-How often should you log in to each site in Vista?
    O-<28 days
  7. O-How do you place an internal call?
    O-Dial the number directly
  8. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  9. N-What do we use to track veteran's medications?
    N-CMOP
  10. I-
    I-Teams Channel
  11. I-How do you access Vista?
    I-VA Shortcuts
  12. I-What is used to record our calls?
    I-Calabrio
  13. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  14. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  15. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  16. G-What do we us for triaging?
    G-TXCC
  17. N-How do you access your dot phrases?
    N-CPRS Booster
  18. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  19. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  20. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  21. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  22. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  23. G-Where do you find our SOPs?
    G-DDMC
  24. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled