FinesseWhat do signout of first?Jabber orFinesseDirect-Finesse,Transfer-JabberWhat isa coldtransfer?CalabrioWhat isused torecord ourcalls?VAShortcutsHow doyouaccessVista?CPRSBoosterHow do youaccess yourdot phrases?EncryptedHow do wesendcontingencyemails?<28daysHow oftenshould youlog in toeach site inVista?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?ITWho do youcontact if you donot rememberyour access andverify codes?CMOPWhat do weuse to trackveteran'smedications?TeamsChannel2minutesHow much timedo you have tocomplete yournote when inwrap up status?Dial thenumberdirectlyHow doyou placean internalcall?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?NotReadyWhat statusdo you needto be in tosign off ofFinesse?DDMCWhere doyou findourSOPs?91What do youneed to useto place anexternalcall?TXCCWhat dowe us fortriaging?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?FinesseWhat do signout of first?Jabber orFinesseDirect-Finesse,Transfer-JabberWhat isa coldtransfer?CalabrioWhat isused torecord ourcalls?VAShortcutsHow doyouaccessVista?CPRSBoosterHow do youaccess yourdot phrases?EncryptedHow do wesendcontingencyemails?<28daysHow oftenshould youlog in toeach site inVista?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?ITWho do youcontact if you donot rememberyour access andverify codes?CMOPWhat do weuse to trackveteran'smedications?TeamsChannel2minutesHow much timedo you have tocomplete yournote when inwrap up status?Dial thenumberdirectlyHow doyou placean internalcall?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?NotReadyWhat statusdo you needto be in tosign off ofFinesse?DDMCWhere doyou findourSOPs?91What do youneed to useto place anexternalcall?TXCCWhat dowe us fortriaging?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseAdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I I
2
G G
3
I I
4
I I
5
N N
6
B B
7
O O
8
N N
9
B B
10
N N
11
I I
12
O O
13
O O
14
N N
15
O O
16
I I
17
B B
18
G G
19
G G
20
G G
21
B B
22
G G
23
O O
24
B B
  1. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  2. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  3. I-What is used to record our calls?
    I-Calabrio
  4. I-How do you access Vista?
    I-VA Shortcuts
  5. N-How do you access your dot phrases?
    N-CPRS Booster
  6. B-How do we send contingency emails?
    B-Encrypted
  7. O-How often should you log in to each site in Vista?
    O-<28 days
  8. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  9. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  10. N-What do we use to track veteran's medications?
    N-CMOP
  11. I-
    I-Teams Channel
  12. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  13. O-How do you place an internal call?
    O-Dial the number directly
  14. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  15. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  16. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  17. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  18. G-Where do you find our SOPs?
    G-DDMC
  19. G-What do you need to use to place an external call?
    G-91
  20. G-What do we us for triaging?
    G-TXCC
  21. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  22. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  23. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  24. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled