DDMCWhere doyou findourSOPs?2minutesHow much timedo you have tocomplete yournote when inwrap up status?CMOPWhat do weuse to trackveteran'smedications?VAShortcutsHow doyouaccessVista?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseCPRSBoosterHow do youaccess yourdot phrases?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?Dial thenumberdirectlyHow doyou placean internalcall?TeamsChannelCheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CalabrioWhat isused torecord ourcalls?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?91What do youneed to useto place anexternalcall?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?NotReadyWhat statusdo you needto be in tosign off ofFinesse?FinesseWhat do signout of first?Jabber orFinesseEncryptedHow do wesendcontingencyemails?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?<28daysHow oftenshould youlog in toeach site inVista?TXCCWhat dowe us fortriaging?ITWho do youcontact if you donot rememberyour access andverify codes?DDMCWhere doyou findourSOPs?2minutesHow much timedo you have tocomplete yournote when inwrap up status?CMOPWhat do weuse to trackveteran'smedications?VAShortcutsHow doyouaccessVista?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseCPRSBoosterHow do youaccess yourdot phrases?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?Dial thenumberdirectlyHow doyou placean internalcall?TeamsChannelCheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CalabrioWhat isused torecord ourcalls?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?91What do youneed to useto place anexternalcall?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?NotReadyWhat statusdo you needto be in tosign off ofFinesse?FinesseWhat do signout of first?Jabber orFinesseEncryptedHow do wesendcontingencyemails?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?<28daysHow oftenshould youlog in toeach site inVista?TXCCWhat dowe us fortriaging?ITWho do youcontact if you donot rememberyour access andverify codes?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G G
2
O O
3
N N
4
I I
5
G G
6
B B
7
N N
8
O O
9
O O
10
I I
11
O O
12
I I
13
N N
14
I I
15
B B
16
G G
17
N N
18
B B
19
I I
20
B B
21
G G
22
O O
23
G G
24
B B
  1. G-Where do you find our SOPs?
    G-DDMC
  2. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  3. N-What do we use to track veteran's medications?
    N-CMOP
  4. I-How do you access Vista?
    I-VA Shortcuts
  5. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  6. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  7. N-How do you access your dot phrases?
    N-CPRS Booster
  8. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  9. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  10. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  11. O-How do you place an internal call?
    O-Dial the number directly
  12. I-
    I-Teams Channel
  13. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  14. I-What is used to record our calls?
    I-Calabrio
  15. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  16. G-What do you need to use to place an external call?
    G-91
  17. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  18. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  19. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  20. B-How do we send contingency emails?
    B-Encrypted
  21. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  22. O-How often should you log in to each site in Vista?
    O-<28 days
  23. G-What do we us for triaging?
    G-TXCC
  24. B-Who do you contact if you do not remember your access and verify codes?
    B-IT