NotReadyWhat statusdo you needto be in tosign off ofFinesse?FinesseWhat do signout of first?Jabber orFinesse<28daysHow oftenshould youlog in toeach site inVista?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?ITWho do youcontact if you donot rememberyour access andverify codes?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?JabberWhat do yousign into firstwhen signingon? Jabberor Finesse2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?91What do youneed to useto place anexternalcall?EncryptedHow do wesendcontingencyemails?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?CalabrioWhat isused torecord ourcalls?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CMOPWhat do weuse to trackveteran'smedications?TeamsChannelVAShortcutsHow doyouaccessVista?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?Dial thenumberdirectlyHow doyou placean internalcall?CPRSBoosterHow do youaccess yourdot phrases?DDMCWhere doyou findourSOPs?NotReadyWhat statusdo you needto be in tosign off ofFinesse?FinesseWhat do signout of first?Jabber orFinesse<28daysHow oftenshould youlog in toeach site inVista?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?ITWho do youcontact if you donot rememberyour access andverify codes?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?JabberWhat do yousign into firstwhen signingon? Jabberor Finesse2minutesHow much timedo you have tocomplete yournote when inwrap up status?TXCCWhat dowe us fortriaging?91What do youneed to useto place anexternalcall?EncryptedHow do wesendcontingencyemails?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?CalabrioWhat isused torecord ourcalls?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CMOPWhat do weuse to trackveteran'smedications?TeamsChannelVAShortcutsHow doyouaccessVista?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?Dial thenumberdirectlyHow doyou placean internalcall?CPRSBoosterHow do youaccess yourdot phrases?DDMCWhere doyou findourSOPs?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B B
2
I I
3
O O
4
N N
5
B B
6
O O
7
G G
8
B B
9
O O
10
G G
11
G G
12
B B
13
O O
14
I I
15
I I
16
B B
17
N N
18
N N
19
I I
20
I I
21
G G
22
O O
23
N N
24
G G
  1. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  2. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  3. O-How often should you log in to each site in Vista?
    O-<28 days
  4. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  5. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  6. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  7. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  8. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  9. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  10. G-What do we us for triaging?
    G-TXCC
  11. G-What do you need to use to place an external call?
    G-91
  12. B-How do we send contingency emails?
    B-Encrypted
  13. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  14. I-What is used to record our calls?
    I-Calabrio
  15. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  16. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  17. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  18. N-What do we use to track veteran's medications?
    N-CMOP
  19. I-
    I-Teams Channel
  20. I-How do you access Vista?
    I-VA Shortcuts
  21. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  22. O-How do you place an internal call?
    O-Dial the number directly
  23. N-How do you access your dot phrases?
    N-CPRS Booster
  24. G-Where do you find our SOPs?
    G-DDMC