Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?FinesseWhat do signout of first?Jabber orFinesseWithin15minutesWhen do youcontact yourNM if you arehaving issueslogging on?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseCalabrioWhat isused torecord ourcalls?Dial thenumberdirectlyHow doyou placean internalcall?EncryptedHow do wesendcontingencyemails?2minutesHow much timedo you have tocomplete yournote when inwrap up status?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?TXCCWhat dowe us fortriaging?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?VAShortcutsHow doyouaccessVista?DDMCWhere doyou findourSOPs?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?NotReadyWhat statusdo you needto be in tosign off ofFinesse?91What do youneed to useto place anexternalcall?ITWho do youcontact if you donot rememberyour access andverify codes?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CMOPWhat do weuse to trackveteran'smedications?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?TeamsChannelAttemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?FinesseWhat do signout of first?Jabber orFinesseWithin15minutesWhen do youcontact yourNM if you arehaving issueslogging on?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseCalabrioWhat isused torecord ourcalls?Dial thenumberdirectlyHow doyou placean internalcall?EncryptedHow do wesendcontingencyemails?2minutesHow much timedo you have tocomplete yournote when inwrap up status?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?TXCCWhat dowe us fortriaging?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?VAShortcutsHow doyouaccessVista?DDMCWhere doyou findourSOPs?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?NotReadyWhat statusdo you needto be in tosign off ofFinesse?91What do youneed to useto place anexternalcall?ITWho do youcontact if you donot rememberyour access andverify codes?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CMOPWhat do weuse to trackveteran'smedications?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?TeamsChannel

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B B
2
N N
3
O O
4
I I
5
O O
6
B B
7
I I
8
O O
9
B B
10
O O
11
O O
12
G G
13
N N
14
I I
15
G G
16
G G
17
N N
18
B B
19
G G
20
B B
21
G G
22
N N
23
I I
24
I I
  1. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  2. N-How do you access your dot phrases?
    N-CPRS Booster
  3. O-How often should you log in to each site in Vista?
    O-<28 days
  4. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  5. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  6. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  7. I-What is used to record our calls?
    I-Calabrio
  8. O-How do you place an internal call?
    O-Dial the number directly
  9. B-How do we send contingency emails?
    B-Encrypted
  10. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  11. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  12. G-What do we us for triaging?
    G-TXCC
  13. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  14. I-How do you access Vista?
    I-VA Shortcuts
  15. G-Where do you find our SOPs?
    G-DDMC
  16. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  17. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  18. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  19. G-What do you need to use to place an external call?
    G-91
  20. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  21. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  22. N-What do we use to track veteran's medications?
    N-CMOP
  23. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  24. I-
    I-Teams Channel