2minutesHow much timedo you have tocomplete yournote when inwrap up status?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?FinesseWhat do signout of first?Jabber orFinesseCitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?VAShortcutsHow doyouaccessVista?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?91What do youneed to useto place anexternalcall?TeamsChannelDirect-Finesse,Transfer-JabberWhat isa coldtransfer?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseNotReadyWhat statusdo you needto be in tosign off ofFinesse?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Dial thenumberdirectlyHow doyou placean internalcall?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?EncryptedHow do wesendcontingencyemails?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?ITWho do youcontact if you donot rememberyour access andverify codes?CalabrioWhat isused torecord ourcalls?DDMCWhere doyou findourSOPs?TXCCWhat dowe us fortriaging?CMOPWhat do weuse to trackveteran'smedications?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?2minutesHow much timedo you have tocomplete yournote when inwrap up status?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?FinesseWhat do signout of first?Jabber orFinesseCitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?VAShortcutsHow doyouaccessVista?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CPRSBoosterHow do youaccess yourdot phrases?<28daysHow oftenshould youlog in toeach site inVista?91What do youneed to useto place anexternalcall?TeamsChannelDirect-Finesse,Transfer-JabberWhat isa coldtransfer?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseNotReadyWhat statusdo you needto be in tosign off ofFinesse?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?Dial thenumberdirectlyHow doyou placean internalcall?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?EncryptedHow do wesendcontingencyemails?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?ITWho do youcontact if you donot rememberyour access andverify codes?CalabrioWhat isused torecord ourcalls?DDMCWhere doyou findourSOPs?TXCCWhat dowe us fortriaging?CMOPWhat do weuse to trackveteran'smedications?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O O
2
G G
3
I I
4
N N
5
I I
6
N N
7
N N
8
O O
9
G G
10
I I
11
G G
12
B B
13
B B
14
O O
15
O O
16
I I
17
B B
18
O O
19
B B
20
I I
21
G G
22
G G
23
N N
24
B B
  1. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  2. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  3. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  4. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  5. I-How do you access Vista?
    I-VA Shortcuts
  6. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  7. N-How do you access your dot phrases?
    N-CPRS Booster
  8. O-How often should you log in to each site in Vista?
    O-<28 days
  9. G-What do you need to use to place an external call?
    G-91
  10. I-
    I-Teams Channel
  11. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  12. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  13. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  14. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  15. O-How do you place an internal call?
    O-Dial the number directly
  16. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  17. B-How do we send contingency emails?
    B-Encrypted
  18. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  19. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  20. I-What is used to record our calls?
    I-Calabrio
  21. G-Where do you find our SOPs?
    G-DDMC
  22. G-What do we us for triaging?
    G-TXCC
  23. N-What do we use to track veteran's medications?
    N-CMOP
  24. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled