(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-What is important when scheduling a veteran within 2 hours?
O-Critical thinking
I-What is used to record our calls?
I-Calabrio
G-Where do we find most of the resources we need on the KM Site?
G-Administrative Resources
G-Where do you find our SOPs?
G-DDMC
B-What do we chart when an immediate appointment is not available?
B-Attemped immediate appointment, none are available, next available appointment is scheduled
B-How do we send contingency emails?
B-Encrypted
B-What do you sign into first when signing on? Jabber or Finesse
B-Jabber
N-What do we use to track veteran's medications?
N-CMOP
O-When do you contact your NM if you are having issues logging on?
O-Within 15 minutes
O-How do you place an internal call?
O-Dial the number directly
O-How much time do you have to complete your note when in wrap up status?
O-2 minutes
G-What do we us for triaging?
G-TXCC
G-What do you need to use to place an external call?
G-91
G-What is a cold transfer?
G-Direct-Finesse, Transfer-Jabber
I-How may you answer a call?
I-Jabber, Finesse or via headset if applicable
N-What is the program used as a backup desktop or to access TRM+?
N-Citrix
B-Who do you contact if you do not remember your access and verify codes?
B-IT
N-What might you need to adjust if a veteran state you sound muffled?
N-Check Jabber Audio
N-How do you access your dot phrases?
N-CPRS Booster
B-What status do you need to be in to sign off of Finesse?
B-Not Ready
O-How often should you log in to each site in Vista?
O-<28 days
I-What do sign out of first? Jabber or Finesse
I-Finesse
