<28daysHow oftenshould youlog in toeach site inVista?VAShortcutsHow doyouaccessVista?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?91What do youneed to useto place anexternalcall?CPRSBoosterHow do youaccess yourdot phrases?CalabrioWhat isused torecord ourcalls?CMOPWhat do weuse to trackveteran'smedications?FinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?ITWho do youcontact if you donot rememberyour access andverify codes?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?TeamsChannel2minutesHow much timedo you have tocomplete yournote when inwrap up status?Dial thenumberdirectlyHow doyou placean internalcall?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseTXCCWhat dowe us fortriaging?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?EncryptedHow do wesendcontingencyemails?<28daysHow oftenshould youlog in toeach site inVista?VAShortcutsHow doyouaccessVista?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?91What do youneed to useto place anexternalcall?CPRSBoosterHow do youaccess yourdot phrases?CalabrioWhat isused torecord ourcalls?CMOPWhat do weuse to trackveteran'smedications?FinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?ITWho do youcontact if you donot rememberyour access andverify codes?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?TeamsChannel2minutesHow much timedo you have tocomplete yournote when inwrap up status?Dial thenumberdirectlyHow doyou placean internalcall?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseTXCCWhat dowe us fortriaging?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?NotReadyWhat statusdo you needto be in tosign off ofFinesse?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?EncryptedHow do wesendcontingencyemails?

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O O
2
I I
3
G G
4
O O
5
G G
6
N N
7
I I
8
N N
9
I I
10
G G
11
B B
12
G G
13
O O
14
I I
15
O O
16
O O
17
N N
18
I I
19
B B
20
G G
21
N N
22
B B
23
B B
24
B B
  1. O-How often should you log in to each site in Vista?
    O-<28 days
  2. I-How do you access Vista?
    I-VA Shortcuts
  3. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  4. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  5. G-What do you need to use to place an external call?
    G-91
  6. N-How do you access your dot phrases?
    N-CPRS Booster
  7. I-What is used to record our calls?
    I-Calabrio
  8. N-What do we use to track veteran's medications?
    N-CMOP
  9. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  10. G-Where do you find our SOPs?
    G-DDMC
  11. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  12. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  13. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  14. I-
    I-Teams Channel
  15. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  16. O-How do you place an internal call?
    O-Dial the number directly
  17. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  18. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  19. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber
  20. G-What do we us for triaging?
    G-TXCC
  21. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  22. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  23. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  24. B-How do we send contingency emails?
    B-Encrypted