Jabber,Finesse orvia headsetif applicableHow mayyouanswer acall?NotReadyWhat statusdo you needto be in tosign off ofFinesse?TXCCWhat dowe us fortriaging?ITWho do youcontact if you donot rememberyour access andverify codes?CalabrioWhat isused torecord ourcalls?TeamsChannelFinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?<28daysHow oftenshould youlog in toeach site inVista?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?2minutesHow much timedo you have tocomplete yournote when inwrap up status?VAShortcutsHow doyouaccessVista?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?EncryptedHow do wesendcontingencyemails?Dial thenumberdirectlyHow doyou placean internalcall?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CMOPWhat do weuse to trackveteran'smedications?91What do youneed to useto place anexternalcall?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CPRSBoosterHow do youaccess yourdot phrases?JabberWhat do yousign into firstwhen signingon? Jabberor FinesseJabber,Finesse orvia headsetif applicableHow mayyouanswer acall?NotReadyWhat statusdo you needto be in tosign off ofFinesse?TXCCWhat dowe us fortriaging?ITWho do youcontact if you donot rememberyour access andverify codes?CalabrioWhat isused torecord ourcalls?TeamsChannelFinesseWhat do signout of first?Jabber orFinesseDDMCWhere doyou findourSOPs?<28daysHow oftenshould youlog in toeach site inVista?CriticalthinkingWhat isimportant whenscheduling aveteran within 2hours?2minutesHow much timedo you have tocomplete yournote when inwrap up status?VAShortcutsHow doyouaccessVista?Attemped immediateappointment, noneare available, nextavailableappointment isscheduledWhat do wechart when animmediateappointment isnot available?Within15minutesWhen do youcontact yourNM if you arehaving issueslogging on?Direct-Finesse,Transfer-JabberWhat isa coldtransfer?EncryptedHow do wesendcontingencyemails?Dial thenumberdirectlyHow doyou placean internalcall?CheckJabberAudioWhat might youneed to adjust ifa veteran stateyou soundmuffled?CMOPWhat do weuse to trackveteran'smedications?91What do youneed to useto place anexternalcall?AdministrativeResourcesWhere do wefind most ofthe resourceswe need onthe KM Site?CitrixWhat is theprogram usedas a backupdesktop or toaccess TRM+?CPRSBoosterHow do youaccess yourdot phrases?JabberWhat do yousign into firstwhen signingon? Jabberor Finesse

Foundations Hands-On - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I I
2
B B
3
G G
4
B B
5
I I
6
I I
7
I I
8
G G
9
O O
10
O O
11
O O
12
I I
13
B B
14
O O
15
G G
16
B B
17
O O
18
N N
19
N N
20
G G
21
G G
22
N N
23
N N
24
B B
  1. I-How may you answer a call?
    I-Jabber, Finesse or via headset if applicable
  2. B-What status do you need to be in to sign off of Finesse?
    B-Not Ready
  3. G-What do we us for triaging?
    G-TXCC
  4. B-Who do you contact if you do not remember your access and verify codes?
    B-IT
  5. I-What is used to record our calls?
    I-Calabrio
  6. I-
    I-Teams Channel
  7. I-What do sign out of first? Jabber or Finesse
    I-Finesse
  8. G-Where do you find our SOPs?
    G-DDMC
  9. O-How often should you log in to each site in Vista?
    O-<28 days
  10. O-What is important when scheduling a veteran within 2 hours?
    O-Critical thinking
  11. O-How much time do you have to complete your note when in wrap up status?
    O-2 minutes
  12. I-How do you access Vista?
    I-VA Shortcuts
  13. B-What do we chart when an immediate appointment is not available?
    B-Attemped immediate appointment, none are available, next available appointment is scheduled
  14. O-When do you contact your NM if you are having issues logging on?
    O-Within 15 minutes
  15. G-What is a cold transfer?
    G-Direct-Finesse, Transfer-Jabber
  16. B-How do we send contingency emails?
    B-Encrypted
  17. O-How do you place an internal call?
    O-Dial the number directly
  18. N-What might you need to adjust if a veteran state you sound muffled?
    N-Check Jabber Audio
  19. N-What do we use to track veteran's medications?
    N-CMOP
  20. G-What do you need to use to place an external call?
    G-91
  21. G-Where do we find most of the resources we need on the KM Site?
    G-Administrative Resources
  22. N-What is the program used as a backup desktop or to access TRM+?
    N-Citrix
  23. N-How do you access your dot phrases?
    N-CPRS Booster
  24. B-What do you sign into first when signing on? Jabber or Finesse
    B-Jabber