(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-escalate a call when a SUPR is has been requested.
1 Kudos Calls
Notate 15 accounts with VCISF
Submit 5 accounts to be queued to collections
Upload extensions on 5 accounts
Email a DRM
(properly complete using template)
1 call resolution
Obtain 5 valid VOO numbers
Select a customer’s Intent in salesforce on 35 accounts.(and code VCISF)
Resolve past mat for 5 accounts
Submit 2 MBUSA templates to the SME inbox
Skip trace on 3 accounts
Reached out to Dealership on 3 different accounts.
Resolve on an account for pending funding items.
FREE!
Send PCA’s to the SME inbox(min 3)
Bring FL account current for PCA processing
Wrap Idle under 30% for the week
Complete all follow ups with the week (min 4 follow-ups)
Resolve account before it reaches maturity
Average 12 calls per hours for the entire week.
Queue account to collections prior to -50
Called a total (ib/ ob) 60 calls for the day.
(review)
