Thank youfor bringingthis to ourattentionWe sincerelycare aboutourmerchantsLet me takecare of you &reset yourpassword foryou.I am sohappy topersonallytake care ofyouHave awonderfulday!At thispoint, youshould begood to go!Your [RM]is sowonderful!Provide amerchantwith OURphonenumberWhat elsecan weassist youwith today?"RM Transferfollow-upemail tosend"Thank youfor calling,iTransactWe are sohappy totake careof you.If you needanythingelse, don'thesitate tocall backThank youso much forletting mehelp you outtoday"Longtech-supportscript"You havegreatLOWrates!I sincerelyapologize fortheinconvenienceThank youso verymuch!It is mypleasureIseverythingto yourliking?"RMtransferscript"How canwe makethis rightfor you?Howare youdoing?SaysomethingPOSITIVEabout anemployeeThank youfor bringingthis to ourattentionWe sincerelycare aboutourmerchantsLet me takecare of you &reset yourpassword foryou.I am sohappy topersonallytake care ofyouHave awonderfulday!At thispoint, youshould begood to go!Your [RM]is sowonderful!Provide amerchantwith OURphonenumberWhat elsecan weassist youwith today?"RM Transferfollow-upemail tosend"Thank youfor calling,iTransactWe are sohappy totake careof you.If you needanythingelse, don'thesitate tocall backThank youso much forletting mehelp you outtoday"Longtech-supportscript"You havegreatLOWrates!I sincerelyapologize fortheinconvenienceThank youso verymuch!It is mypleasureIseverythingto yourliking?"RMtransferscript"How canwe makethis rightfor you?Howare youdoing?SaysomethingPOSITIVEabout anemployee

Customer CARE Efforts - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for bringing this to our attention
  2. We sincerely care about our merchants
  3. Let me take care of you & reset your password for you.
  4. I am so happy to personally take care of you
  5. Have a wonderful day!
  6. At this point, you should be good to go!
  7. Your [RM] is so wonderful!
  8. Provide a merchant with OUR phone number
  9. What else can we assist you with today?
  10. "RM Transfer follow-up email to send"
  11. Thank you for calling, iTransact
  12. We are so happy to take care of you.
  13. If you need anything else, don't hesitate to call back
  14. Thank you so much for letting me help you out today
  15. "Long tech-support script"
  16. You have great LOW rates!
  17. I sincerely apologize for the inconvenience
  18. Thank you so very much!
  19. It is my pleasure
  20. Is everything to your liking?
  21. "RM transfer script"
  22. How can we make this right for you?
  23. How are you doing?
  24. Say something POSITIVE about an employee