SaysomethingPOSITIVEabout anemployeeProvide amerchantwith OURphonenumber"RM Transferfollow-upemail tosend""RMtransferscript"It is mypleasureI sincerelyapologize fortheinconvenienceThank youfor calling,iTransactWe sincerelycare aboutourmerchantsHoware youdoing?Thank youso much forletting mehelp you outtodayI am sohappy topersonallytake care ofyouIseverythingto yourliking?At thispoint, youshould begood to go!How canwe makethis rightfor you?Your [RM]is sowonderful!You havegreatLOWrates!We are sohappy totake careof you.If you needanythingelse, don'thesitate tocall back"Longtech-supportscript"Thank youfor bringingthis to ourattentionThank youso verymuch!Have awonderfulday!What elsecan weassist youwith today?Let me takecare of you &reset yourpassword foryou.SaysomethingPOSITIVEabout anemployeeProvide amerchantwith OURphonenumber"RM Transferfollow-upemail tosend""RMtransferscript"It is mypleasureI sincerelyapologize fortheinconvenienceThank youfor calling,iTransactWe sincerelycare aboutourmerchantsHoware youdoing?Thank youso much forletting mehelp you outtodayI am sohappy topersonallytake care ofyouIseverythingto yourliking?At thispoint, youshould begood to go!How canwe makethis rightfor you?Your [RM]is sowonderful!You havegreatLOWrates!We are sohappy totake careof you.If you needanythingelse, don'thesitate tocall back"Longtech-supportscript"Thank youfor bringingthis to ourattentionThank youso verymuch!Have awonderfulday!What elsecan weassist youwith today?Let me takecare of you &reset yourpassword foryou.

Customer CARE Efforts - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say something POSITIVE about an employee
  2. Provide a merchant with OUR phone number
  3. "RM Transfer follow-up email to send"
  4. "RM transfer script"
  5. It is my pleasure
  6. I sincerely apologize for the inconvenience
  7. Thank you for calling, iTransact
  8. We sincerely care about our merchants
  9. How are you doing?
  10. Thank you so much for letting me help you out today
  11. I am so happy to personally take care of you
  12. Is everything to your liking?
  13. At this point, you should be good to go!
  14. How can we make this right for you?
  15. Your [RM] is so wonderful!
  16. You have great LOW rates!
  17. We are so happy to take care of you.
  18. If you need anything else, don't hesitate to call back
  19. "Long tech-support script"
  20. Thank you for bringing this to our attention
  21. Thank you so very much!
  22. Have a wonderful day!
  23. What else can we assist you with today?
  24. Let me take care of you & reset your password for you.