Thank youfor calling,iTransactProvide amerchantwith OURphonenumberWe are sohappy totake careof you.You havegreatLOWrates!Let me takecare of you &reset yourpassword foryou.At thispoint, youshould begood to go!We sincerelycare aboutourmerchantsYour [RM]is sowonderful!Have awonderfulday!"RMtransferscript"Iseverythingto yourliking?It is mypleasureThank youfor bringingthis to ourattentionIf you needanythingelse, don'thesitate tocall backThank youso much forletting mehelp you outtodayHoware youdoing?How canwe makethis rightfor you?"Longtech-supportscript"What elsecan weassist youwith today?I am sohappy topersonallytake care ofyouI sincerelyapologize fortheinconvenienceSaysomethingPOSITIVEabout anemployee"RM Transferfollow-upemail tosend"Thank youso verymuch!Thank youfor calling,iTransactProvide amerchantwith OURphonenumberWe are sohappy totake careof you.You havegreatLOWrates!Let me takecare of you &reset yourpassword foryou.At thispoint, youshould begood to go!We sincerelycare aboutourmerchantsYour [RM]is sowonderful!Have awonderfulday!"RMtransferscript"Iseverythingto yourliking?It is mypleasureThank youfor bringingthis to ourattentionIf you needanythingelse, don'thesitate tocall backThank youso much forletting mehelp you outtodayHoware youdoing?How canwe makethis rightfor you?"Longtech-supportscript"What elsecan weassist youwith today?I am sohappy topersonallytake care ofyouI sincerelyapologize fortheinconvenienceSaysomethingPOSITIVEabout anemployee"RM Transferfollow-upemail tosend"Thank youso verymuch!

Customer CARE Efforts - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for calling, iTransact
  2. Provide a merchant with OUR phone number
  3. We are so happy to take care of you.
  4. You have great LOW rates!
  5. Let me take care of you & reset your password for you.
  6. At this point, you should be good to go!
  7. We sincerely care about our merchants
  8. Your [RM] is so wonderful!
  9. Have a wonderful day!
  10. "RM transfer script"
  11. Is everything to your liking?
  12. It is my pleasure
  13. Thank you for bringing this to our attention
  14. If you need anything else, don't hesitate to call back
  15. Thank you so much for letting me help you out today
  16. How are you doing?
  17. How can we make this right for you?
  18. "Long tech-support script"
  19. What else can we assist you with today?
  20. I am so happy to personally take care of you
  21. I sincerely apologize for the inconvenience
  22. Say something POSITIVE about an employee
  23. "RM Transfer follow-up email to send"
  24. Thank you so very much!