I amconfidentthis will beresolvedABSOLUTELYI'm glad iwas ableto resolveyour issueHAVE ASAFETRIPCONGRATULATIONSON YOUR HOMEthank youfor lettingus knowhave iresolvedevrything foryou todaySOSORRYTO HEARTHATLETS TAKEA LOOKTOGETHERlet's getthiscorrectedRESOLUTIONI knowthis canbefrustratingThank youfor allowingus to resolvethis for youHave alovelydayyou havereachedthe rightpersoncertainlyNicespeakingwith youI am sorrythis ishappeningFEELBETTERSOONI WOULDBE MORETHANHAPPY TOWE VALUEYOURRELATIONSHIPIUNDERSTANDYOURCONCERNweappreciateyourfeedbackwe arehere tohelpI amconfidentthis will beresolvedABSOLUTELYI'm glad iwas ableto resolveyour issueHAVE ASAFETRIPCONGRATULATIONSON YOUR HOMEthank youfor lettingus knowhave iresolvedevrything foryou todaySOSORRYTO HEARTHATLETS TAKEA LOOKTOGETHERlet's getthiscorrectedRESOLUTIONI knowthis canbefrustratingThank youfor allowingus to resolvethis for youHave alovelydayyou havereachedthe rightpersoncertainlyNicespeakingwith youI am sorrythis ishappeningFEELBETTERSOONI WOULDBE MORETHANHAPPY TOWE VALUEYOURRELATIONSHIPIUNDERSTANDYOURCONCERNweappreciateyourfeedbackwe arehere tohelp

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am confident this will be resolved
  2. ABSOLUTELY
  3. I'm glad i was able to resolve your issue
  4. HAVE A SAFE TRIP
  5. CONGRATULATIONS ON YOUR HOME
  6. thank you for letting us know
  7. have i resolved evrything for you today
  8. SO SORRY TO HEAR THAT
  9. LETS TAKE A LOOK TOGETHER
  10. let's get this corrected
  11. RESOLUTION
  12. I know this can be frustrating
  13. Thank you for allowing us to resolve this for you
  14. Have a lovely day
  15. you have reached the right person
  16. certainly
  17. Nice speaking with you
  18. I am sorry this is happening
  19. FEEL BETTER SOON
  20. I WOULD BE MORE THAN HAPPY TO
  21. WE VALUE YOUR RELATIONSHIP
  22. I UNDERSTAND YOUR CONCERN
  23. we appreciate your feedback
  24. we are here to help