ABSOLUTELYSOSORRYTO HEARTHATThank youfor allowingus to resolvethis for youI'm glad iwas ableto resolveyour issueRESOLUTIONIUNDERSTANDYOURCONCERNHAVE ASAFETRIPlet's getthiscorrectedwe arehere tohelpCONGRATULATIONSON YOUR HOMEcertainlyFEELBETTERSOONI WOULDBE MORETHANHAPPY TOyou havereachedthe rightpersonI knowthis canbefrustratingweappreciateyourfeedbackI am sorrythis ishappeningI amconfidentthis will beresolvedthank youfor lettingus knowHave alovelydayNicespeakingwith youWE VALUEYOURRELATIONSHIPhave iresolvedevrything foryou todayLETS TAKEA LOOKTOGETHERABSOLUTELYSOSORRYTO HEARTHATThank youfor allowingus to resolvethis for youI'm glad iwas ableto resolveyour issueRESOLUTIONIUNDERSTANDYOURCONCERNHAVE ASAFETRIPlet's getthiscorrectedwe arehere tohelpCONGRATULATIONSON YOUR HOMEcertainlyFEELBETTERSOONI WOULDBE MORETHANHAPPY TOyou havereachedthe rightpersonI knowthis canbefrustratingweappreciateyourfeedbackI am sorrythis ishappeningI amconfidentthis will beresolvedthank youfor lettingus knowHave alovelydayNicespeakingwith youWE VALUEYOURRELATIONSHIPhave iresolvedevrything foryou todayLETS TAKEA LOOKTOGETHER

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ABSOLUTELY
  2. SO SORRY TO HEAR THAT
  3. Thank you for allowing us to resolve this for you
  4. I'm glad i was able to resolve your issue
  5. RESOLUTION
  6. I UNDERSTAND YOUR CONCERN
  7. HAVE A SAFE TRIP
  8. let's get this corrected
  9. we are here to help
  10. CONGRATULATIONS ON YOUR HOME
  11. certainly
  12. FEEL BETTER SOON
  13. I WOULD BE MORE THAN HAPPY TO
  14. you have reached the right person
  15. I know this can be frustrating
  16. we appreciate your feedback
  17. I am sorry this is happening
  18. I am confident this will be resolved
  19. thank you for letting us know
  20. Have a lovely day
  21. Nice speaking with you
  22. WE VALUE YOUR RELATIONSHIP
  23. have i resolved evrything for you today
  24. LETS TAKE A LOOK TOGETHER