ABSOLUTELYNicespeakingwith youI am sorrythis ishappeningHave alovelydayLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPI WOULDBE MORETHANHAPPY TOyou havereachedthe rightpersonCONGRATULATIONSON YOUR HOMEI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueSOSORRYTO HEARTHATthank youfor lettingus knowIUNDERSTANDYOURCONCERNWE VALUEYOURRELATIONSHIPcertainlyFEELBETTERSOONThank youfor allowingus to resolvethis for youlet's getthiscorrectedRESOLUTIONhave iresolvedevrything foryou todayI knowthis canbefrustratingweappreciateyourfeedbackwe arehere tohelpABSOLUTELYNicespeakingwith youI am sorrythis ishappeningHave alovelydayLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPI WOULDBE MORETHANHAPPY TOyou havereachedthe rightpersonCONGRATULATIONSON YOUR HOMEI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueSOSORRYTO HEARTHATthank youfor lettingus knowIUNDERSTANDYOURCONCERNWE VALUEYOURRELATIONSHIPcertainlyFEELBETTERSOONThank youfor allowingus to resolvethis for youlet's getthiscorrectedRESOLUTIONhave iresolvedevrything foryou todayI knowthis canbefrustratingweappreciateyourfeedbackwe arehere tohelp

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ABSOLUTELY
  2. Nice speaking with you
  3. I am sorry this is happening
  4. Have a lovely day
  5. LETS TAKE A LOOK TOGETHER
  6. HAVE A SAFE TRIP
  7. I WOULD BE MORE THAN HAPPY TO
  8. you have reached the right person
  9. CONGRATULATIONS ON YOUR HOME
  10. I am confident this will be resolved
  11. I'm glad i was able to resolve your issue
  12. SO SORRY TO HEAR THAT
  13. thank you for letting us know
  14. I UNDERSTAND YOUR CONCERN
  15. WE VALUE YOUR RELATIONSHIP
  16. certainly
  17. FEEL BETTER SOON
  18. Thank you for allowing us to resolve this for you
  19. let's get this corrected
  20. RESOLUTION
  21. have i resolved evrything for you today
  22. I know this can be frustrating
  23. we appreciate your feedback
  24. we are here to help