we arehere tohelpI'm glad iwas ableto resolveyour issueThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedSOSORRYTO HEARTHATLETS TAKEA LOOKTOGETHERABSOLUTELYI am sorrythis ishappeninghave iresolvedevrything foryou todaylet's getthiscorrectedI WOULDBE MORETHANHAPPY TOHAVE ASAFETRIPweappreciateyourfeedbackcertainlyNicespeakingwith youCONGRATULATIONSON YOUR HOMEI knowthis canbefrustratingHave alovelydayyou havereachedthe rightpersonWE VALUEYOURRELATIONSHIPIUNDERSTANDYOURCONCERNRESOLUTIONFEELBETTERSOONthank youfor lettingus knowwe arehere tohelpI'm glad iwas ableto resolveyour issueThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedSOSORRYTO HEARTHATLETS TAKEA LOOKTOGETHERABSOLUTELYI am sorrythis ishappeninghave iresolvedevrything foryou todaylet's getthiscorrectedI WOULDBE MORETHANHAPPY TOHAVE ASAFETRIPweappreciateyourfeedbackcertainlyNicespeakingwith youCONGRATULATIONSON YOUR HOMEI knowthis canbefrustratingHave alovelydayyou havereachedthe rightpersonWE VALUEYOURRELATIONSHIPIUNDERSTANDYOURCONCERNRESOLUTIONFEELBETTERSOONthank youfor lettingus know

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. we are here to help
  2. I'm glad i was able to resolve your issue
  3. Thank you for allowing us to resolve this for you
  4. I am confident this will be resolved
  5. SO SORRY TO HEAR THAT
  6. LETS TAKE A LOOK TOGETHER
  7. ABSOLUTELY
  8. I am sorry this is happening
  9. have i resolved evrything for you today
  10. let's get this corrected
  11. I WOULD BE MORE THAN HAPPY TO
  12. HAVE A SAFE TRIP
  13. we appreciate your feedback
  14. certainly
  15. Nice speaking with you
  16. CONGRATULATIONS ON YOUR HOME
  17. I know this can be frustrating
  18. Have a lovely day
  19. you have reached the right person
  20. WE VALUE YOUR RELATIONSHIP
  21. I UNDERSTAND YOUR CONCERN
  22. RESOLUTION
  23. FEEL BETTER SOON
  24. thank you for letting us know