I knowthis canbefrustratingHAVE ASAFETRIPThank youfor allowingus to resolvethis for youlet's getthiscorrectedRESOLUTIONCONGRATULATIONSON YOUR HOMEI WOULDBE MORETHANHAPPY TOhave iresolvedevrything foryou todayyou havereachedthe rightpersonI'm glad iwas ableto resolveyour issueLETS TAKEA LOOKTOGETHERwe arehere tohelpNicespeakingwith youI amconfidentthis will beresolvedIUNDERSTANDYOURCONCERNFEELBETTERSOONI am sorrythis ishappeningcertainlyWE VALUEYOURRELATIONSHIPHave alovelydaythank youfor lettingus knowweappreciateyourfeedbackABSOLUTELYSOSORRYTO HEARTHATI knowthis canbefrustratingHAVE ASAFETRIPThank youfor allowingus to resolvethis for youlet's getthiscorrectedRESOLUTIONCONGRATULATIONSON YOUR HOMEI WOULDBE MORETHANHAPPY TOhave iresolvedevrything foryou todayyou havereachedthe rightpersonI'm glad iwas ableto resolveyour issueLETS TAKEA LOOKTOGETHERwe arehere tohelpNicespeakingwith youI amconfidentthis will beresolvedIUNDERSTANDYOURCONCERNFEELBETTERSOONI am sorrythis ishappeningcertainlyWE VALUEYOURRELATIONSHIPHave alovelydaythank youfor lettingus knowweappreciateyourfeedbackABSOLUTELYSOSORRYTO HEARTHAT

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I know this can be frustrating
  2. HAVE A SAFE TRIP
  3. Thank you for allowing us to resolve this for you
  4. let's get this corrected
  5. RESOLUTION
  6. CONGRATULATIONS ON YOUR HOME
  7. I WOULD BE MORE THAN HAPPY TO
  8. have i resolved evrything for you today
  9. you have reached the right person
  10. I'm glad i was able to resolve your issue
  11. LETS TAKE A LOOK TOGETHER
  12. we are here to help
  13. Nice speaking with you
  14. I am confident this will be resolved
  15. I UNDERSTAND YOUR CONCERN
  16. FEEL BETTER SOON
  17. I am sorry this is happening
  18. certainly
  19. WE VALUE YOUR RELATIONSHIP
  20. Have a lovely day
  21. thank you for letting us know
  22. we appreciate your feedback
  23. ABSOLUTELY
  24. SO SORRY TO HEAR THAT