WE VALUEYOURRELATIONSHIPI amconfidentthis will beresolvedyou havereachedthe rightpersonHAVE ASAFETRIPThank youfor allowingus to resolvethis for youFEELBETTERSOONI knowthis canbefrustratingSOSORRYTO HEARTHAThave iresolvedevrything foryou todayHave alovelydayCONGRATULATIONSON YOUR HOMEI am sorrythis ishappeningLETS TAKEA LOOKTOGETHERIUNDERSTANDYOURCONCERNthank youfor lettingus knowlet's getthiscorrectedNicespeakingwith youcertainlywe arehere tohelpI'm glad iwas ableto resolveyour issueRESOLUTIONABSOLUTELYI WOULDBE MORETHANHAPPY TOweappreciateyourfeedbackWE VALUEYOURRELATIONSHIPI amconfidentthis will beresolvedyou havereachedthe rightpersonHAVE ASAFETRIPThank youfor allowingus to resolvethis for youFEELBETTERSOONI knowthis canbefrustratingSOSORRYTO HEARTHAThave iresolvedevrything foryou todayHave alovelydayCONGRATULATIONSON YOUR HOMEI am sorrythis ishappeningLETS TAKEA LOOKTOGETHERIUNDERSTANDYOURCONCERNthank youfor lettingus knowlet's getthiscorrectedNicespeakingwith youcertainlywe arehere tohelpI'm glad iwas ableto resolveyour issueRESOLUTIONABSOLUTELYI WOULDBE MORETHANHAPPY TOweappreciateyourfeedback

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WE VALUE YOUR RELATIONSHIP
  2. I am confident this will be resolved
  3. you have reached the right person
  4. HAVE A SAFE TRIP
  5. Thank you for allowing us to resolve this for you
  6. FEEL BETTER SOON
  7. I know this can be frustrating
  8. SO SORRY TO HEAR THAT
  9. have i resolved evrything for you today
  10. Have a lovely day
  11. CONGRATULATIONS ON YOUR HOME
  12. I am sorry this is happening
  13. LETS TAKE A LOOK TOGETHER
  14. I UNDERSTAND YOUR CONCERN
  15. thank you for letting us know
  16. let's get this corrected
  17. Nice speaking with you
  18. certainly
  19. we are here to help
  20. I'm glad i was able to resolve your issue
  21. RESOLUTION
  22. ABSOLUTELY
  23. I WOULD BE MORE THAN HAPPY TO
  24. we appreciate your feedback