SOSORRYTO HEARTHATCONGRATULATIONSON YOUR HOMEThank youfor allowingus to resolvethis for youHave alovelydayLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPhave iresolvedevrything foryou todayNicespeakingwith youcertainlyIUNDERSTANDYOURCONCERNABSOLUTELYyou havereachedthe rightpersonWE VALUEYOURRELATIONSHIPI WOULDBE MORETHANHAPPY TOweappreciateyourfeedbackFEELBETTERSOONthank youfor lettingus knowI am sorrythis ishappeningI knowthis canbefrustratinglet's getthiscorrectedI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issuewe arehere tohelpRESOLUTIONSOSORRYTO HEARTHATCONGRATULATIONSON YOUR HOMEThank youfor allowingus to resolvethis for youHave alovelydayLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPhave iresolvedevrything foryou todayNicespeakingwith youcertainlyIUNDERSTANDYOURCONCERNABSOLUTELYyou havereachedthe rightpersonWE VALUEYOURRELATIONSHIPI WOULDBE MORETHANHAPPY TOweappreciateyourfeedbackFEELBETTERSOONthank youfor lettingus knowI am sorrythis ishappeningI knowthis canbefrustratinglet's getthiscorrectedI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issuewe arehere tohelpRESOLUTION

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SO SORRY TO HEAR THAT
  2. CONGRATULATIONS ON YOUR HOME
  3. Thank you for allowing us to resolve this for you
  4. Have a lovely day
  5. LETS TAKE A LOOK TOGETHER
  6. HAVE A SAFE TRIP
  7. have i resolved evrything for you today
  8. Nice speaking with you
  9. certainly
  10. I UNDERSTAND YOUR CONCERN
  11. ABSOLUTELY
  12. you have reached the right person
  13. WE VALUE YOUR RELATIONSHIP
  14. I WOULD BE MORE THAN HAPPY TO
  15. we appreciate your feedback
  16. FEEL BETTER SOON
  17. thank you for letting us know
  18. I am sorry this is happening
  19. I know this can be frustrating
  20. let's get this corrected
  21. I am confident this will be resolved
  22. I'm glad i was able to resolve your issue
  23. we are here to help
  24. RESOLUTION