we arehere tohelpHAVE ASAFETRIPABSOLUTELYI'm glad iwas ableto resolveyour issueCONGRATULATIONSON YOUR HOMEThank youfor allowingus to resolvethis for youyou havereachedthe rightpersonI amconfidentthis will beresolvedNicespeakingwith youFEELBETTERSOONIUNDERSTANDYOURCONCERNlet's getthiscorrectedHave alovelydayI WOULDBE MORETHANHAPPY TOLETS TAKEA LOOKTOGETHERRESOLUTIONthank youfor lettingus knowcertainlyhave iresolvedevrything foryou todayI am sorrythis ishappeningWE VALUEYOURRELATIONSHIPSOSORRYTO HEARTHATI knowthis canbefrustratingweappreciateyourfeedbackwe arehere tohelpHAVE ASAFETRIPABSOLUTELYI'm glad iwas ableto resolveyour issueCONGRATULATIONSON YOUR HOMEThank youfor allowingus to resolvethis for youyou havereachedthe rightpersonI amconfidentthis will beresolvedNicespeakingwith youFEELBETTERSOONIUNDERSTANDYOURCONCERNlet's getthiscorrectedHave alovelydayI WOULDBE MORETHANHAPPY TOLETS TAKEA LOOKTOGETHERRESOLUTIONthank youfor lettingus knowcertainlyhave iresolvedevrything foryou todayI am sorrythis ishappeningWE VALUEYOURRELATIONSHIPSOSORRYTO HEARTHATI knowthis canbefrustratingweappreciateyourfeedback

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. we are here to help
  2. HAVE A SAFE TRIP
  3. ABSOLUTELY
  4. I'm glad i was able to resolve your issue
  5. CONGRATULATIONS ON YOUR HOME
  6. Thank you for allowing us to resolve this for you
  7. you have reached the right person
  8. I am confident this will be resolved
  9. Nice speaking with you
  10. FEEL BETTER SOON
  11. I UNDERSTAND YOUR CONCERN
  12. let's get this corrected
  13. Have a lovely day
  14. I WOULD BE MORE THAN HAPPY TO
  15. LETS TAKE A LOOK TOGETHER
  16. RESOLUTION
  17. thank you for letting us know
  18. certainly
  19. have i resolved evrything for you today
  20. I am sorry this is happening
  21. WE VALUE YOUR RELATIONSHIP
  22. SO SORRY TO HEAR THAT
  23. I know this can be frustrating
  24. we appreciate your feedback