SentLOULetterCompleteda taskduring aninquiry callYou getunder 2min ACWClosed 2coveragesin oneclaimSet upan MOI@ FNOLSet upa QCPIssuedan EFTpaymentYOUCHECK AFUTURE ORPENDINGTASKSet upFMEPYou use areflectivestatementYou takeover 20calls forthe dayYOU HELPA PEER ORTEAMMEMBERSet upGHRNSMOIShareda DadJokeCloseda claimIssuedany digitalpaymentSetexpectationsfor nextsteps at endof callYou getsome freshair duringbreak orlunchCompleted2 tasks inone claimSet up textmessagingSet up ashop for adigitalpaymentmethodClosedafinancialClosed acoverageUpdatedliability withaffectedparticipantSentLOULetterCompleteda taskduring aninquiry callYou getunder 2min ACWClosed 2coveragesin oneclaimSet upan MOI@ FNOLSet upa QCPIssuedan EFTpaymentYOUCHECK AFUTURE ORPENDINGTASKSet upFMEPYou use areflectivestatementYou takeover 20calls forthe dayYOU HELPA PEER ORTEAMMEMBERSet upGHRNSMOIShareda DadJokeCloseda claimIssuedany digitalpaymentSetexpectationsfor nextsteps at endof callYou getsome freshair duringbreak orlunchCompleted2 tasks inone claimSet up textmessagingSet up ashop for adigitalpaymentmethodClosedafinancialClosed acoverageUpdatedliability withaffectedparticipant

CNL2 BINGO Con 4 Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent LOU Letter
  2. Completed a task during an inquiry call
  3. You get under 2 min ACW
  4. Closed 2 coverages in one claim
  5. Set up an MOI @ FNOL
  6. Set up a QCP
  7. Issued an EFT payment
  8. YOU CHECK A FUTURE OR PENDING TASK
  9. Set up FMEP
  10. You use a reflective statement
  11. You take over 20 calls for the day
  12. YOU HELP A PEER OR TEAM MEMBER
  13. Set up GHRN SMOI
  14. Shared a Dad Joke
  15. Closed a claim
  16. Issued any digital payment
  17. Set expectations for next steps at end of call
  18. You get some fresh air during break or lunch
  19. Completed 2 tasks in one claim
  20. Set up text messaging
  21. Set up a shop for a digital payment method
  22. Closed a financial
  23. Closed a coverage
  24. Updated liability with affected participant