YOU HELPA PEER ORTEAMMEMBERShareda DadJokeYou getsome freshair duringbreak orlunchIssuedan EFTpaymentIssuedany digitalpaymentSetexpectationsfor nextsteps at endof callYou use areflectivestatementSet upFMEPSet upan MOI@ FNOLCloseda claimCompleteda taskduring aninquiry callClosed acoverageSet up ashop for adigitalpaymentmethodSentLOULetterYOUCHECK AFUTURE ORPENDINGTASKCompleted2 tasks inone claimYou getunder 2min ACWSet up textmessagingClosedafinancialClosed 2coveragesin oneclaimSet upa QCPYou takeover 20calls forthe daySet upGHRNSMOIUpdatedliability withaffectedparticipantYOU HELPA PEER ORTEAMMEMBERShareda DadJokeYou getsome freshair duringbreak orlunchIssuedan EFTpaymentIssuedany digitalpaymentSetexpectationsfor nextsteps at endof callYou use areflectivestatementSet upFMEPSet upan MOI@ FNOLCloseda claimCompleteda taskduring aninquiry callClosed acoverageSet up ashop for adigitalpaymentmethodSentLOULetterYOUCHECK AFUTURE ORPENDINGTASKCompleted2 tasks inone claimYou getunder 2min ACWSet up textmessagingClosedafinancialClosed 2coveragesin oneclaimSet upa QCPYou takeover 20calls forthe daySet upGHRNSMOIUpdatedliability withaffectedparticipant

CNL2 BINGO Con 4 Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. YOU HELP A PEER OR TEAM MEMBER
  2. Shared a Dad Joke
  3. You get some fresh air during break or lunch
  4. Issued an EFT payment
  5. Issued any digital payment
  6. Set expectations for next steps at end of call
  7. You use a reflective statement
  8. Set up FMEP
  9. Set up an MOI @ FNOL
  10. Closed a claim
  11. Completed a task during an inquiry call
  12. Closed a coverage
  13. Set up a shop for a digital payment method
  14. Sent LOU Letter
  15. YOU CHECK A FUTURE OR PENDING TASK
  16. Completed 2 tasks in one claim
  17. You get under 2 min ACW
  18. Set up text messaging
  19. Closed a financial
  20. Closed 2 coverages in one claim
  21. Set up a QCP
  22. You take over 20 calls for the day
  23. Set up GHRN SMOI
  24. Updated liability with affected participant