Fixed Interest Rates Interest rates on consolidations are _______ GP5S DTR info CTL Web Login Status This button will be red if unregistered, and uncolored if registered 180 days Loans can be added within ______ of completion Death Claim Borrower or dependent student passed away B294 Consolidation add-loan form Gi1B Password reset CTL TKB4 Consolidation info CTL First/last name, Company name Inbound call opening requirement TKB2 PSLF info CTL GL4U Credit dispute info CTL Cannot verbally apply How the borrower CANNOT apply for consolidation Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call Closed School Borrower or student unable to complete program due to school closing Disability Claim Borrower is permanently disabled Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer GP5Q TPD info CTL Default 270+ days past due claim TKB5 How to upload documents CTL Unauthorized Signature Someone at the school signed the loan app or prom note References The borrower MUST list 2 _____ on their application P200 Auto pay application Disqualifying Status Unable to work with degree due to medical condition or other reason IDR transition statement and self certify This is required if the borrower is not in an IDR plan 855 281 1771 IDR fax number Consolidated balance The new LEVEL repayment terms are based on the ______ Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage SCHL status Loans can't be consolidated while in this DEFERMENT type G12A How to self certify income CTL VAPE Abbreviation for verifying address, phone number, and email FSA Test Call Dept of ED/FSA agent calling to ask questions PSLF Promotion Required on every call, eligibility is based on employment type 317 578 6262 Consolidation fax number PO BOX 300001 Greenville TX 75403 General mailing address Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period GL4R Autopay changes and enrollment CTL PO BOX 300002 Greenville TX 75403 IDR mailing address Defense to Repayment School took misleading actions related to fraud or legal action against the school PO BOX 4450 Portland OR 97208-4450 Payment address 866 266 0178 General fax number No Fees Description of fees for consolidation Validate Required on every call before we can open the account TCPA Required for ALL cell phone numbers 800 433 3243 Loan Locator/FSA number GL4T Setting up and managing Aidvantage.com CTL TKB3 TLF info CTL Discharge Claims A means of discharging debt if a specific set of criteria is met Consolidation The process of combining multiple loans into 1 855 279 6207 DTR Hotline 863 screen CLASS screen for consolidation summary Bankruptcy Claim Borrower has already or plans to file bankruptcy Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans borrowerdefense @ed.gov DTR email address B295 Consolidation application Teacher Loan Forgiveness 5 consecutive years in a Title IV school GP5Y How to obtain a mortgage letter CTL Public Service Loan Forgiveness 120 payments with an eligible job GL4S Access your inbox CTL Summary Letter Document sent allowing the borrower 10 business days to change/cancel studentaid.gov FSA website GXT8 Apply for IDR CTL ed_consolidation_orig @aidvantage.com Aidvantage consolidation email aidvantage.com Our website Caller Intent Tells us what the borrower mentioned in the IVR Ability to Benefit No GED/ High School diploma claim New Interest Rate weighted average of all loans included, rounded to nearest 1/8% Self Service reminder/pitch Required if the borrower has an online account set up 800 722 1300 Aidvantage Phone Number Fixed Interest Rates Interest rates on consolidations are _______ GP5S DTR info CTL Web Login Status This button will be red if unregistered, and uncolored if registered 180 days Loans can be added within ______ of completion Death Claim Borrower or dependent student passed away B294 Consolidation add-loan form Gi1B Password reset CTL TKB4 Consolidation info CTL First/last name, Company name Inbound call opening requirement TKB2 PSLF info CTL GL4U Credit dispute info CTL Cannot verbally apply How the borrower CANNOT apply for consolidation Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call Closed School Borrower or student unable to complete program due to school closing Disability Claim Borrower is permanently disabled Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer GP5Q TPD info CTL Default 270+ days past due claim TKB5 How to upload documents CTL Unauthorized Signature Someone at the school signed the loan app or prom note References The borrower MUST list 2 _____ on their application P200 Auto pay application Disqualifying Status Unable to work with degree due to medical condition or other reason IDR transition statement and self certify This is required if the borrower is not in an IDR plan 855 281 1771 IDR fax number Consolidated balance The new LEVEL repayment terms are based on the ______ Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage SCHL status Loans can't be consolidated while in this DEFERMENT type G12A How to self certify income CTL VAPE Abbreviation for verifying address, phone number, and email FSA Test Call Dept of ED/FSA agent calling to ask questions PSLF Promotion Required on every call, eligibility is based on employment type 317 578 6262 Consolidation fax number PO BOX 300001 Greenville TX 75403 General mailing address Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period GL4R Autopay changes and enrollment CTL PO BOX 300002 Greenville TX 75403 IDR mailing address Defense to Repayment School took misleading actions related to fraud or legal action against the school PO BOX 4450 Portland OR 97208-4450 Payment address 866 266 0178 General fax number No Fees Description of fees for consolidation Validate Required on every call before we can open the account TCPA Required for ALL cell phone numbers 800 433 3243 Loan Locator/FSA number GL4T Setting up and managing Aidvantage.com CTL TKB3 TLF info CTL Discharge Claims A means of discharging debt if a specific set of criteria is met Consolidation The process of combining multiple loans into 1 855 279 6207 DTR Hotline 863 screen CLASS screen for consolidation summary Bankruptcy Claim Borrower has already or plans to file bankruptcy Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans borrowerdefense @ed.gov DTR email address B295 Consolidation application Teacher Loan Forgiveness 5 consecutive years in a Title IV school GP5Y How to obtain a mortgage letter CTL Public Service Loan Forgiveness 120 payments with an eligible job GL4S Access your inbox CTL Summary Letter Document sent allowing the borrower 10 business days to change/cancel studentaid.gov FSA website GXT8 Apply for IDR CTL ed_consolidation_orig @aidvantage.com Aidvantage consolidation email aidvantage.com Our website Caller Intent Tells us what the borrower mentioned in the IVR Ability to Benefit No GED/ High School diploma claim New Interest Rate weighted average of all loans included, rounded to nearest 1/8% Self Service reminder/pitch Required if the borrower has an online account set up 800 722 1300 Aidvantage Phone Number
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
S-Interest rates on consolidations are _______
S-Fixed Interest Rates
L-DTR info CTL
L-GP5S
O-This button will be red if unregistered, and uncolored if registered
O-Web Login Status
S-Loans can be added within ______ of completion
S-180 days
N-Borrower or dependent student passed away
N-Death Claim
S-Consolidation add-loan form
S-B294
L-Password reset CTL
L-Gi1B
L-Consolidation info CTL
L-TKB4
O-Inbound call opening requirement
O-First/last name, Company name
L-PSLF info CTL
L-TKB2
L-Credit dispute info CTL
L-GL4U
S-How the borrower CANNOT apply for consolidation
S-Cannot verbally apply
O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
O-Call Monitoring Disclosure (CMD)
N-Borrower or student unable to complete program due to school closing
N-Closed School
N-Borrower is permanently disabled
N-Disability Claim
S-If consolidating for PSLF, it is recommended the borrower selects this servicer
S-Mohela
L-TPD info CTL
L-GP5Q
N-270+ days past due claim
N-Default
L-How to upload documents CTL
L-TKB5
N-Someone at the school signed the loan app or prom note
N-Unauthorized Signature
S-The borrower MUST list 2 _____ on their application
S-References
O-Auto pay application
O-P200
N-Unable to work with degree due to medical condition or other reason
N-Disqualifying Status
O-This is required if the borrower is not in an IDR plan
O-IDR transition statement and self certify
A-IDR fax number
A-855 281 1771
S-The new LEVEL repayment terms are based on the ______
S-Consolidated balance
O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
O-Welcome to Aidvantage
S-Loans can't be consolidated while in this DEFERMENT type
S-SCHL status
L-How to self certify income CTL
L-G12A
O-Abbreviation for verifying address, phone number, and email
O-VAPE
O-Dept of ED/FSA agent calling to ask questions
O-FSA Test Call
O-Required on every call, eligibility is based on employment type
O-PSLF Promotion
A-Consolidation fax number
A-317 578 6262
A-General mailing address
A-PO BOX 300001 Greenville TX 75403
N-Borrower received a loan but did not attend at least 1 day in the loan period
N-Never Enrolled Claim
L-Autopay changes and enrollment CTL
L-GL4R
A-IDR mailing address
A-PO BOX 300002 Greenville TX 75403
N-School took misleading actions related to fraud or legal action against the school
N-Defense to Repayment
A-Payment address
A-PO BOX 4450 Portland OR 97208-4450
A-General fax number
A-866 266 0178
S-Description of fees for consolidation
S-No Fees
O-Required on every call before we can open the account
O-Validate
O-Required for ALL cell phone numbers
O-TCPA
A-Loan Locator/FSA number
A-800 433 3243
L-Setting up and managing Aidvantage.com CTL
L-GL4T
L-TLF info CTL
L-TKB3
N-A means of discharging debt if a specific set of criteria is met
N-Discharge Claims
S-The process of combining multiple loans into 1
S-Consolidation
A-DTR Hotline
A-855 279 6207
S-CLASS screen for consolidation summary
S-863 screen
N-Borrower has already or plans to file bankruptcy
N-Bankruptcy Claim
O-This space will be purple if enrolled, or uncolored if not enrolled
O-Check Auto Pay
N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
N-Identity Theft, Fraud, Forgery
A-DTR email address
A-borrowerdefense @ed.gov
S-Consolidation application
S-B295
N-5 consecutive years in a Title IV school
N-Teacher Loan Forgiveness
L-How to obtain a mortgage letter CTL
L-GP5Y
N-120 payments with an eligible job
N-Public Service Loan Forgiveness
L-Access your inbox CTL
L-GL4S
S-Document sent allowing the borrower 10 business days to change/cancel
S-Summary Letter
A-FSA website
A-studentaid.gov
L-Apply for IDR CTL
L-GXT8
A-Aidvantage consolidation email
A-ed_consolidation_orig @aidvantage.com
A-Our website
A-aidvantage.com
O-Tells us what the borrower mentioned in the IVR
O-Caller Intent
N-No GED/ High School diploma claim
N-Ability to Benefit
S-weighted average of all loans included, rounded to nearest 1/8%
S-New Interest Rate
O-Required if the borrower has an online account set up
O-Self Service reminder/pitch
A-Aidvantage Phone Number
A-800 722 1300