863 screen CLASS screen for consolidation summary GP5Y How to obtain a mortgage letter CTL GP5S DTR info CTL Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage Self Service reminder/pitch Required if the borrower has an online account set up Disability Claim Borrower is permanently disabled P200 Auto pay application IDR transition statement and self certify This is required if the borrower is not in an IDR plan New Interest Rate weighted average of all loans included, rounded to nearest 1/8% SCHL status Loans can't be consolidated while in this DEFERMENT type Cannot verbally apply How the borrower CANNOT apply for consolidation Gi1B Password reset CTL Fixed Interest Rates Interest rates on consolidations are _______ 855 281 1771 IDR fax number G12A How to self certify income CTL borrowerdefense @ed.gov DTR email address studentaid.gov FSA website FSA Test Call Dept of ED/FSA agent calling to ask questions Web Login Status This button will be red if unregistered, and uncolored if registered Consolidated balance The new LEVEL repayment terms are based on the ______ Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer 866 266 0178 General fax number TKB2 PSLF info CTL TKB5 How to upload documents CTL Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans Defense to Repayment School took misleading actions related to fraud or legal action against the school ed_consolidation_orig @aidvantage.com Aidvantage consolidation email Summary Letter Document sent allowing the borrower 10 business days to change/cancel 800 433 3243 Loan Locator/FSA number B294 Consolidation add-loan form Consolidation The process of combining multiple loans into 1 PSLF Promotion Required on every call, eligibility is based on employment type GL4T Setting up and managing Aidvantage.com CTL No Fees Description of fees for consolidation Death Claim Borrower or dependent student passed away Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period Teacher Loan Forgiveness 5 consecutive years in a Title IV school Disqualifying Status Unable to work with degree due to medical condition or other reason Ability to Benefit No GED/ High School diploma claim GL4R Autopay changes and enrollment CTL GP5Q TPD info CTL Discharge Claims A means of discharging debt if a specific set of criteria is met 317 578 6262 Consolidation fax number Default 270+ days past due claim GL4S Access your inbox CTL 800 722 1300 Aidvantage Phone Number Validate Required on every call before we can open the account Unauthorized Signature Someone at the school signed the loan app or prom note PO BOX 300001 Greenville TX 75403 General mailing address Closed School Borrower or student unable to complete program due to school closing 855 279 6207 DTR Hotline First/last name, Company name Inbound call opening requirement Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call Bankruptcy Claim Borrower has already or plans to file bankruptcy TKB3 TLF info CTL GL4U Credit dispute info CTL TKB4 Consolidation info CTL PO BOX 4450 Portland OR 97208-4450 Payment address References The borrower MUST list 2 _____ on their application B295 Consolidation application aidvantage.com Our website Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled 180 days Loans can be added within ______ of completion Caller Intent Tells us what the borrower mentioned in the IVR VAPE Abbreviation for verifying address, phone number, and email Public Service Loan Forgiveness 120 payments with an eligible job GXT8 Apply for IDR CTL PO BOX 300002 Greenville TX 75403 IDR mailing address TCPA Required for ALL cell phone numbers 863 screen CLASS screen for consolidation summary GP5Y How to obtain a mortgage letter CTL GP5S DTR info CTL Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage Self Service reminder/pitch Required if the borrower has an online account set up Disability Claim Borrower is permanently disabled P200 Auto pay application IDR transition statement and self certify This is required if the borrower is not in an IDR plan New Interest Rate weighted average of all loans included, rounded to nearest 1/8% SCHL status Loans can't be consolidated while in this DEFERMENT type Cannot verbally apply How the borrower CANNOT apply for consolidation Gi1B Password reset CTL Fixed Interest Rates Interest rates on consolidations are _______ 855 281 1771 IDR fax number G12A How to self certify income CTL borrowerdefense @ed.gov DTR email address studentaid.gov FSA website FSA Test Call Dept of ED/FSA agent calling to ask questions Web Login Status This button will be red if unregistered, and uncolored if registered Consolidated balance The new LEVEL repayment terms are based on the ______ Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer 866 266 0178 General fax number TKB2 PSLF info CTL TKB5 How to upload documents CTL Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans Defense to Repayment School took misleading actions related to fraud or legal action against the school ed_consolidation_orig @aidvantage.com Aidvantage consolidation email Summary Letter Document sent allowing the borrower 10 business days to change/cancel 800 433 3243 Loan Locator/FSA number B294 Consolidation add-loan form Consolidation The process of combining multiple loans into 1 PSLF Promotion Required on every call, eligibility is based on employment type GL4T Setting up and managing Aidvantage.com CTL No Fees Description of fees for consolidation Death Claim Borrower or dependent student passed away Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period Teacher Loan Forgiveness 5 consecutive years in a Title IV school Disqualifying Status Unable to work with degree due to medical condition or other reason Ability to Benefit No GED/ High School diploma claim GL4R Autopay changes and enrollment CTL GP5Q TPD info CTL Discharge Claims A means of discharging debt if a specific set of criteria is met 317 578 6262 Consolidation fax number Default 270+ days past due claim GL4S Access your inbox CTL 800 722 1300 Aidvantage Phone Number Validate Required on every call before we can open the account Unauthorized Signature Someone at the school signed the loan app or prom note PO BOX 300001 Greenville TX 75403 General mailing address Closed School Borrower or student unable to complete program due to school closing 855 279 6207 DTR Hotline First/last name, Company name Inbound call opening requirement Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call Bankruptcy Claim Borrower has already or plans to file bankruptcy TKB3 TLF info CTL GL4U Credit dispute info CTL TKB4 Consolidation info CTL PO BOX 4450 Portland OR 97208-4450 Payment address References The borrower MUST list 2 _____ on their application B295 Consolidation application aidvantage.com Our website Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled 180 days Loans can be added within ______ of completion Caller Intent Tells us what the borrower mentioned in the IVR VAPE Abbreviation for verifying address, phone number, and email Public Service Loan Forgiveness 120 payments with an eligible job GXT8 Apply for IDR CTL PO BOX 300002 Greenville TX 75403 IDR mailing address TCPA Required for ALL cell phone numbers
(Print)
S-CLASS screen for consolidation summary
L-How to obtain a mortgage letter CTL
L-DTR info CTL
O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
O-Required if the borrower has an online account set up
N-Borrower is permanently disabled
O-Auto pay application
O-This is required if the borrower is not in an IDR plan
S-weighted average of all loans included, rounded to nearest 1/8%
S-Loans can't be consolidated while in this DEFERMENT type
S-How the borrower CANNOT apply for consolidation
L-Password reset CTL
S-Interest rates on consolidations are _______
A-IDR fax number
L-How to self certify income CTL
A-DTR email address
A-FSA website
O-Dept of ED/FSA agent calling to ask questions
O-This button will be red if unregistered, and uncolored if registered
S-The new LEVEL repayment terms are based on the ______
S-If consolidating for PSLF, it is recommended the borrower selects this servicer
A-General fax number
L-PSLF info CTL
L-How to upload documents CTL
N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
N-School took misleading actions related to fraud or legal action against the school
A-Aidvantage consolidation email
S-Document sent allowing the borrower 10 business days to change/cancel
A-Loan Locator/FSA number
S-Consolidation add-loan form
S-The process of combining multiple loans into 1
O-Required on every call, eligibility is based on employment type
L-Setting up and managing Aidvantage.com CTL
S-Description of fees for consolidation
N-Borrower or dependent student passed away
N-Borrower received a loan but did not attend at least 1 day in the loan period
N-5 consecutive years in a Title IV school
N-Unable to work with degree due to medical condition or other reason
N-No GED/ High School diploma claim
L-Autopay changes and enrollment CTL
L-TPD info CTL
N-A means of discharging debt if a specific set of criteria is met
A-Consolidation fax number
N-270+ days past due claim
L-Access your inbox CTL
A-Aidvantage Phone Number
O-Required on every call before we can open the account
N-Someone at the school signed the loan app or prom note
A-General mailing address
N-Borrower or student unable to complete program due to school closing
A-DTR Hotline
O-Inbound call opening requirement
O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
N-Borrower has already or plans to file bankruptcy
L-TLF info CTL
L-Credit dispute info CTL
L-Consolidation info CTL
A-Payment address
S-The borrower MUST list 2 _____ on their application
S-Consolidation application
A-Our website
O-This space will be purple if enrolled, or uncolored if not enrolled
S-Loans can be added within ______ of completion
O-Tells us what the borrower mentioned in the IVR
O-Abbreviation for verifying address, phone number, and email
N-120 payments with an eligible job
L-Apply for IDR CTL
A-IDR mailing address
O-Required for ALL cell phone numbers
