C5 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. O-This is required if the borrower is not in an IDR plan
   O-IDR transition statement and self certify
2. N-A means of discharging debt if a specific set of criteria is met
   N-Discharge Claims
3. S-How the borrower CANNOT apply for consolidation
   S-Cannot verbally apply
4. S-Loans can be added within ______ of completion
   S-180 days
5. N-Unable to work with degree due to medical condition or other reason
   N-Disqualifying Status
6. N-Borrower received a loan but did not attend at least 1 day in the loan period
   N-Never Enrolled Claim
7. O-Inbound call opening requirement
   O-First/last name, Company name
8. L-Password reset CTL
   L-Gi1B
9. O-This space will be purple if enrolled, or uncolored if not enrolled
   O-Check Auto Pay
10. S-The process of combining multiple loans into 1
    S-Consolidation
11. S-Description of fees for consolidation
    S-No Fees
12. S-Document sent allowing the borrower 10 business days to change/cancel
    S-Summary Letter
13. A-Aidvantage Phone Number
    A-800 722 1300
14. L-Autopay changes and enrollment CTL
    L-GL4R
15. L-Apply for IDR CTL
    L-GXT8
16. S-The new LEVEL repayment terms are based on the ______
    S-Consolidated balance
17. L-How to obtain a mortgage letter CTL
    L-GP5Y
18. O-Abbreviation for verifying address, phone number, and email
    O-VAPE
19. A-Loan Locator/FSA number
    A-800 433 3243
20. A-General mailing address
    A-PO BOX 300001 Greenville TX 75403
21. O-Required if the borrower has an online account set up
    O-Self Service reminder/pitch
22. O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
    O-Call Monitoring Disclosure (CMD)
23. S-If consolidating for PSLF, it is recommended the borrower selects this servicer
    S-Mohela
24. L-TLF info CTL
    L-TKB3
25. A-FSA website
    A-studentaid.gov
26. A-IDR mailing address
    A-PO BOX 300002 Greenville TX 75403
27. L-Consolidation info CTL
    L-TKB4
28. L-Credit dispute info CTL
    L-GL4U
29. A-DTR email address
    A-borrowerdefense @ed.gov
30. L-How to self certify income CTL
    L-G12A
31. S-Loans can't be consolidated while in this DEFERMENT type
    S-SCHL status
32. N-270+ days past due claim
    N-Default
33. A-Payment address
    A-PO BOX 4450 Portland OR 97208-4450
34. O-Required on every call before we can open the account
    O-Validate
35. O-Required for ALL cell phone numbers
    O-TCPA
36. S-Consolidation add-loan form
    S-B294
37. O-This button will be red if unregistered, and uncolored if registered
    O-Web Login Status
38. N-Borrower or student unable to complete program due to school closing
    N-Closed School
39. L-TPD info CTL
    L-GP5Q
40. A-DTR Hotline
    A-855 279 6207
41. O-Dept of ED/FSA agent calling to ask questions
    O-FSA Test Call
42. O-Auto pay application
    O-P200
43. N-School took misleading actions related to fraud or legal action against the school
    N-Defense to Repayment
44. A-General fax number
    A-866 266 0178
45. N-Borrower has already or plans to file bankruptcy
    N-Bankruptcy Claim
46. N-5 consecutive years in a Title IV school
    N-Teacher Loan Forgiveness
47. S-Consolidation application
    S-B295
48. N-Borrower is permanently disabled
    N-Disability Claim
49. O-Tells us what the borrower mentioned in the IVR
    O-Caller Intent
50. A-Our website
    A-aidvantage.com
51. S-The borrower MUST list 2 _____ on their application
    S-References
52. L-DTR info CTL
    L-GP5S
53. A-Consolidation fax number
    A-317 578 6262
54. N-No GED/ High School diploma claim
    N-Ability to Benefit
55. N-Borrower or dependent student passed away
    N-Death Claim
56. L-Access your inbox CTL
    L-GL4S
57. O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
    O-Welcome to Aidvantage
58. O-Required on every call, eligibility is based on employment type
    O-PSLF Promotion
59. L-Setting up and managing Aidvantage.com CTL
    L-GL4T
60. N-Someone at the school signed the loan app or prom note
    N-Unauthorized Signature
61. L-PSLF info CTL
    L-TKB2
62. S-weighted average of all loans included, rounded to nearest 1/8%
    S-New Interest Rate
63. A-Aidvantage consolidation email
    A-ed_consolidation_orig @aidvantage.com
64. N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
    N-Identity Theft, Fraud, Forgery
65. S-Interest rates on consolidations are _______
    S-Fixed Interest Rates
66. L-How to upload documents CTL
    L-TKB5
67. N-120 payments with an eligible job
    N-Public Service Loan Forgiveness
68. S-CLASS screen for consolidation summary
    S-863 screen
69. A-IDR fax number
    A-855 281 1771