(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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N-Unable to work with degree due to medical condition or other reason
N-Disqualifying Status
A-Loan Locator/FSA number
A-800 433 3243
A-IDR fax number
A-855 281 1771
O-Required on every call before we can open the account
O-Validate
S-Description of fees for consolidation
S-No Fees
S-Loans can be added within ______ of completion
S-180 days
S-The new LEVEL repayment terms are based on the ______
S-Consolidated balance
S-Consolidation application
S-B295
O-Auto pay application
O-P200
A-DTR Hotline
A-855 279 6207
S-How the borrower CANNOT apply for consolidation
S-Cannot verbally apply
O-Dept of ED/FSA agent calling to ask questions
O-FSA Test Call
A-Consolidation fax number
A-317 578 6262
S-The borrower MUST list 2 _____ on their application
S-References
L-DTR info CTL
L-GP5S
L-Autopay changes and enrollment CTL
L-GL4R
N-Borrower or student unable to complete program due to school closing
N-Closed School
N-A means of discharging debt if a specific set of criteria is met
N-Discharge Claims
L-How to obtain a mortgage letter CTL
L-GP5Y
L-Access your inbox CTL
L-GL4S
O-Tells us what the borrower mentioned in the IVR
O-Caller Intent
S-CLASS screen for consolidation summary
S-863 screen
L-Consolidation info CTL
L-TKB4
O-Required on every call, eligibility is based on employment type
O-PSLF Promotion
O-This is required if the borrower is not in an IDR plan
O-IDR transition statement and self certify
S-Document sent allowing the borrower 10 business days to change/cancel
S-Summary Letter
N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
N-Identity Theft, Fraud, Forgery
L-TLF info CTL
L-TKB3
S-The process of combining multiple loans into 1
S-Consolidation
N-Borrower received a loan but did not attend at least 1 day in the loan period
N-Never Enrolled Claim
N-Borrower is permanently disabled
N-Disability Claim
S-weighted average of all loans included, rounded to nearest 1/8%
S-New Interest Rate
N-120 payments with an eligible job
N-Public Service Loan Forgiveness
L-Password reset CTL
L-Gi1B
O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
O-Call Monitoring Disclosure (CMD)
A-Payment address
A-PO BOX 4450 Portland OR 97208-4450
O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
O-Welcome to Aidvantage
O-This space will be purple if enrolled, or uncolored if not enrolled
O-Check Auto Pay
O-Inbound call opening requirement
O-First/last name, Company name
N-Borrower or dependent student passed away
N-Death Claim
N-270+ days past due claim
N-Default
A-DTR email address
A-borrowerdefense @ed.gov
N-No GED/ High School diploma claim
N-Ability to Benefit
N-Someone at the school signed the loan app or prom note
N-Unauthorized Signature
S-If consolidating for PSLF, it is recommended the borrower selects this servicer
S-Mohela
A-Aidvantage Phone Number
A-800 722 1300
N-Borrower has already or plans to file bankruptcy
N-Bankruptcy Claim
L-How to self certify income CTL
L-G12A
L-Apply for IDR CTL
L-GXT8
A-FSA website
A-studentaid.gov
S-Consolidation add-loan form
S-B294
O-Required if the borrower has an online account set up
O-Self Service reminder/pitch
O-Abbreviation for verifying address, phone number, and email
O-VAPE
L-Setting up and managing Aidvantage.com CTL
L-GL4T
L-Credit dispute info CTL
L-GL4U
L-PSLF info CTL
L-TKB2
N-School took misleading actions related to fraud or legal action against the school
N-Defense to Repayment
