PO BOX 300002 Greenville TX 75403 IDR mailing address Public Service Loan Forgiveness 120 payments with an eligible job GP5Y How to obtain a mortgage letter CTL TKB3 TLF info CTL Default 270+ days past due claim Fixed Interest Rates Interest rates on consolidations are _______ Unauthorized Signature Someone at the school signed the loan app or prom note Caller Intent Tells us what the borrower mentioned in the IVR Consolidation The process of combining multiple loans into 1 Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans PO BOX 300001 Greenville TX 75403 General mailing address Ability to Benefit No GED/ High School diploma claim aidvantage.com Our website Consolidated balance The new LEVEL repayment terms are based on the ______ First/last name, Company name Inbound call opening requirement SCHL status Loans can't be consolidated while in this DEFERMENT type TCPA Required for ALL cell phone numbers P200 Auto pay application Disqualifying Status Unable to work with degree due to medical condition or other reason References The borrower MUST list 2 _____ on their application Summary Letter Document sent allowing the borrower 10 business days to change/cancel G12A How to self certify income CTL GL4R Autopay changes and enrollment CTL GXT8 Apply for IDR CTL Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call Bankruptcy Claim Borrower has already or plans to file bankruptcy Death Claim Borrower or dependent student passed away 800 433 3243 Loan Locator/FSA number Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage GL4T Setting up and managing Aidvantage.com CTL Closed School Borrower or student unable to complete program due to school closing Discharge Claims A means of discharging debt if a specific set of criteria is met TKB5 How to upload documents CTL TKB2 PSLF info CTL 180 days Loans can be added within ______ of completion Validate Required on every call before we can open the account ed_consolidation_orig @aidvantage.com Aidvantage consolidation email studentaid.gov FSA website 800 722 1300 Aidvantage Phone Number B294 Consolidation add-loan form Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled New Interest Rate weighted average of all loans included, rounded to nearest 1/8% No Fees Description of fees for consolidation PSLF Promotion Required on every call, eligibility is based on employment type GL4U Credit dispute info CTL 855 281 1771 IDR fax number GP5Q TPD info CTL 317 578 6262 Consolidation fax number GP5S DTR info CTL Defense to Repayment School took misleading actions related to fraud or legal action against the school Disability Claim Borrower is permanently disabled Self Service reminder/pitch Required if the borrower has an online account set up FSA Test Call Dept of ED/FSA agent calling to ask questions 866 266 0178 General fax number borrowerdefense @ed.gov DTR email address Teacher Loan Forgiveness 5 consecutive years in a Title IV school Web Login Status This button will be red if unregistered, and uncolored if registered B295 Consolidation application PO BOX 4450 Portland OR 97208-4450 Payment address Cannot verbally apply How the borrower CANNOT apply for consolidation 863 screen CLASS screen for consolidation summary VAPE Abbreviation for verifying address, phone number, and email 855 279 6207 DTR Hotline IDR transition statement and self certify This is required if the borrower is not in an IDR plan TKB4 Consolidation info CTL Gi1B Password reset CTL GL4S Access your inbox CTL PO BOX 300002 Greenville TX 75403 IDR mailing address Public Service Loan Forgiveness 120 payments with an eligible job GP5Y How to obtain a mortgage letter CTL TKB3 TLF info CTL Default 270+ days past due claim Fixed Interest Rates Interest rates on consolidations are _______ Unauthorized Signature Someone at the school signed the loan app or prom note Caller Intent Tells us what the borrower mentioned in the IVR Consolidation The process of combining multiple loans into 1 Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans PO BOX 300001 Greenville TX 75403 General mailing address Ability to Benefit No GED/ High School diploma claim aidvantage.com Our website Consolidated balance The new LEVEL repayment terms are based on the ______ First/last name, Company name Inbound call opening requirement SCHL status Loans can't be consolidated while in this DEFERMENT type TCPA Required for ALL cell phone numbers P200 Auto pay application Disqualifying Status Unable to work with degree due to medical condition or other reason References The borrower MUST list 2 _____ on their application Summary Letter Document sent allowing the borrower 10 business days to change/cancel G12A How to self certify income CTL GL4R Autopay changes and enrollment CTL GXT8 Apply for IDR CTL Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call Bankruptcy Claim Borrower has already or plans to file bankruptcy Death Claim Borrower or dependent student passed away 800 433 3243 Loan Locator/FSA number Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage GL4T Setting up and managing Aidvantage.com CTL Closed School Borrower or student unable to complete program due to school closing Discharge Claims A means of discharging debt if a specific set of criteria is met TKB5 How to upload documents CTL TKB2 PSLF info CTL 180 days Loans can be added within ______ of completion Validate Required on every call before we can open the account ed_consolidation_orig @aidvantage.com Aidvantage consolidation email studentaid.gov FSA website 800 722 1300 Aidvantage Phone Number B294 Consolidation add-loan form Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled New Interest Rate weighted average of all loans included, rounded to nearest 1/8% No Fees Description of fees for consolidation PSLF Promotion Required on every call, eligibility is based on employment type GL4U Credit dispute info CTL 855 281 1771 IDR fax number GP5Q TPD info CTL 317 578 6262 Consolidation fax number GP5S DTR info CTL Defense to Repayment School took misleading actions related to fraud or legal action against the school Disability Claim Borrower is permanently disabled Self Service reminder/pitch Required if the borrower has an online account set up FSA Test Call Dept of ED/FSA agent calling to ask questions 866 266 0178 General fax number borrowerdefense @ed.gov DTR email address Teacher Loan Forgiveness 5 consecutive years in a Title IV school Web Login Status This button will be red if unregistered, and uncolored if registered B295 Consolidation application PO BOX 4450 Portland OR 97208-4450 Payment address Cannot verbally apply How the borrower CANNOT apply for consolidation 863 screen CLASS screen for consolidation summary VAPE Abbreviation for verifying address, phone number, and email 855 279 6207 DTR Hotline IDR transition statement and self certify This is required if the borrower is not in an IDR plan TKB4 Consolidation info CTL Gi1B Password reset CTL GL4S Access your inbox CTL
(Print)
A-IDR mailing address
N-120 payments with an eligible job
L-How to obtain a mortgage letter CTL
L-TLF info CTL
N-270+ days past due claim
S-Interest rates on consolidations are _______
N-Someone at the school signed the loan app or prom note
O-Tells us what the borrower mentioned in the IVR
S-The process of combining multiple loans into 1
S-If consolidating for PSLF, it is recommended the borrower selects this servicer
N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
A-General mailing address
N-No GED/ High School diploma claim
A-Our website
S-The new LEVEL repayment terms are based on the ______
O-Inbound call opening requirement
S-Loans can't be consolidated while in this DEFERMENT type
O-Required for ALL cell phone numbers
O-Auto pay application
N-Unable to work with degree due to medical condition or other reason
S-The borrower MUST list 2 _____ on their application
S-Document sent allowing the borrower 10 business days to change/cancel
L-How to self certify income CTL
L-Autopay changes and enrollment CTL
L-Apply for IDR CTL
O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
N-Borrower has already or plans to file bankruptcy
N-Borrower or dependent student passed away
A-Loan Locator/FSA number
N-Borrower received a loan but did not attend at least 1 day in the loan period
O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
L-Setting up and managing Aidvantage.com CTL
N-Borrower or student unable to complete program due to school closing
N-A means of discharging debt if a specific set of criteria is met
L-How to upload documents CTL
L-PSLF info CTL
S-Loans can be added within ______ of completion
O-Required on every call before we can open the account
A-Aidvantage consolidation email
A-FSA website
A-Aidvantage Phone Number
S-Consolidation add-loan form
O-This space will be purple if enrolled, or uncolored if not enrolled
S-weighted average of all loans included, rounded to nearest 1/8%
S-Description of fees for consolidation
O-Required on every call, eligibility is based on employment type
L-Credit dispute info CTL
A-IDR fax number
L-TPD info CTL
A-Consolidation fax number
L-DTR info CTL
N-School took misleading actions related to fraud or legal action against the school
N-Borrower is permanently disabled
O-Required if the borrower has an online account set up
O-Dept of ED/FSA agent calling to ask questions
A-General fax number
A-DTR email address
N-5 consecutive years in a Title IV school
O-This button will be red if unregistered, and uncolored if registered
S-Consolidation application
A-Payment address
S-How the borrower CANNOT apply for consolidation
S-CLASS screen for consolidation summary
O-Abbreviation for verifying address, phone number, and email
A-DTR Hotline
O-This is required if the borrower is not in an IDR plan
L-Consolidation info CTL
L-Password reset CTL
L-Access your inbox CTL
