IDR transition statement and self certify This is required if the borrower is not in an IDR plan B294 Consolidation add-loan form GP5S DTR info CTL ed_consolidation_orig @aidvantage.com Aidvantage consolidation email aidvantage.com Our website Validate Required on every call before we can open the account Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans B295 Consolidation application Public Service Loan Forgiveness 120 payments with an eligible job VAPE Abbreviation for verifying address, phone number, and email 863 screen CLASS screen for consolidation summary studentaid.gov FSA website Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled New Interest Rate weighted average of all loans included, rounded to nearest 1/8% 855 279 6207 DTR Hotline PSLF Promotion Required on every call, eligibility is based on employment type P200 Auto pay application Disability Claim Borrower is permanently disabled Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period Consolidation The process of combining multiple loans into 1 800 433 3243 Loan Locator/FSA number Web Login Status This button will be red if unregistered, and uncolored if registered Disqualifying Status Unable to work with degree due to medical condition or other reason PO BOX 300001 Greenville TX 75403 General mailing address 855 281 1771 IDR fax number Discharge Claims A means of discharging debt if a specific set of criteria is met Death Claim Borrower or dependent student passed away SCHL status Loans can't be consolidated while in this DEFERMENT type Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage First/last name, Company name Inbound call opening requirement PO BOX 300002 Greenville TX 75403 IDR mailing address TCPA Required for ALL cell phone numbers GL4T Setting up and managing Aidvantage.com CTL TKB5 How to upload documents CTL 800 722 1300 Aidvantage Phone Number Closed School Borrower or student unable to complete program due to school closing Cannot verbally apply How the borrower CANNOT apply for consolidation Default 270+ days past due claim 317 578 6262 Consolidation fax number GL4R Autopay changes and enrollment CTL References The borrower MUST list 2 _____ on their application Fixed Interest Rates Interest rates on consolidations are _______ Defense to Repayment School took misleading actions related to fraud or legal action against the school Caller Intent Tells us what the borrower mentioned in the IVR GP5Q TPD info CTL GL4U Credit dispute info CTL Summary Letter Document sent allowing the borrower 10 business days to change/cancel GP5Y How to obtain a mortgage letter CTL Gi1B Password reset CTL TKB3 TLF info CTL PO BOX 4450 Portland OR 97208-4450 Payment address 866 266 0178 General fax number TKB2 PSLF info CTL G12A How to self certify income CTL borrowerdefense @ed.gov DTR email address Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call GL4S Access your inbox CTL Consolidated balance The new LEVEL repayment terms are based on the ______ TKB4 Consolidation info CTL FSA Test Call Dept of ED/FSA agent calling to ask questions Unauthorized Signature Someone at the school signed the loan app or prom note Teacher Loan Forgiveness 5 consecutive years in a Title IV school No Fees Description of fees for consolidation Bankruptcy Claim Borrower has already or plans to file bankruptcy Ability to Benefit No GED/ High School diploma claim Self Service reminder/pitch Required if the borrower has an online account set up GXT8 Apply for IDR CTL 180 days Loans can be added within ______ of completion IDR transition statement and self certify This is required if the borrower is not in an IDR plan B294 Consolidation add-loan form GP5S DTR info CTL ed_consolidation_orig @aidvantage.com Aidvantage consolidation email aidvantage.com Our website Validate Required on every call before we can open the account Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans B295 Consolidation application Public Service Loan Forgiveness 120 payments with an eligible job VAPE Abbreviation for verifying address, phone number, and email 863 screen CLASS screen for consolidation summary studentaid.gov FSA website Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled New Interest Rate weighted average of all loans included, rounded to nearest 1/8% 855 279 6207 DTR Hotline PSLF Promotion Required on every call, eligibility is based on employment type P200 Auto pay application Disability Claim Borrower is permanently disabled Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period Consolidation The process of combining multiple loans into 1 800 433 3243 Loan Locator/FSA number Web Login Status This button will be red if unregistered, and uncolored if registered Disqualifying Status Unable to work with degree due to medical condition or other reason PO BOX 300001 Greenville TX 75403 General mailing address 855 281 1771 IDR fax number Discharge Claims A means of discharging debt if a specific set of criteria is met Death Claim Borrower or dependent student passed away SCHL status Loans can't be consolidated while in this DEFERMENT type Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage First/last name, Company name Inbound call opening requirement PO BOX 300002 Greenville TX 75403 IDR mailing address TCPA Required for ALL cell phone numbers GL4T Setting up and managing Aidvantage.com CTL TKB5 How to upload documents CTL 800 722 1300 Aidvantage Phone Number Closed School Borrower or student unable to complete program due to school closing Cannot verbally apply How the borrower CANNOT apply for consolidation Default 270+ days past due claim 317 578 6262 Consolidation fax number GL4R Autopay changes and enrollment CTL References The borrower MUST list 2 _____ on their application Fixed Interest Rates Interest rates on consolidations are _______ Defense to Repayment School took misleading actions related to fraud or legal action against the school Caller Intent Tells us what the borrower mentioned in the IVR GP5Q TPD info CTL GL4U Credit dispute info CTL Summary Letter Document sent allowing the borrower 10 business days to change/cancel GP5Y How to obtain a mortgage letter CTL Gi1B Password reset CTL TKB3 TLF info CTL PO BOX 4450 Portland OR 97208-4450 Payment address 866 266 0178 General fax number TKB2 PSLF info CTL G12A How to self certify income CTL borrowerdefense @ed.gov DTR email address Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call GL4S Access your inbox CTL Consolidated balance The new LEVEL repayment terms are based on the ______ TKB4 Consolidation info CTL FSA Test Call Dept of ED/FSA agent calling to ask questions Unauthorized Signature Someone at the school signed the loan app or prom note Teacher Loan Forgiveness 5 consecutive years in a Title IV school No Fees Description of fees for consolidation Bankruptcy Claim Borrower has already or plans to file bankruptcy Ability to Benefit No GED/ High School diploma claim Self Service reminder/pitch Required if the borrower has an online account set up GXT8 Apply for IDR CTL 180 days Loans can be added within ______ of completion
(Print)
O-This is required if the borrower is not in an IDR plan
S-Consolidation add-loan form
L-DTR info CTL
A-Aidvantage consolidation email
A-Our website
O-Required on every call before we can open the account
N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
S-Consolidation application
N-120 payments with an eligible job
O-Abbreviation for verifying address, phone number, and email
S-CLASS screen for consolidation summary
A-FSA website
S-If consolidating for PSLF, it is recommended the borrower selects this servicer
O-This space will be purple if enrolled, or uncolored if not enrolled
S-weighted average of all loans included, rounded to nearest 1/8%
A-DTR Hotline
O-Required on every call, eligibility is based on employment type
O-Auto pay application
N-Borrower is permanently disabled
N-Borrower received a loan but did not attend at least 1 day in the loan period
S-The process of combining multiple loans into 1
A-Loan Locator/FSA number
O-This button will be red if unregistered, and uncolored if registered
N-Unable to work with degree due to medical condition or other reason
A-General mailing address
A-IDR fax number
N-A means of discharging debt if a specific set of criteria is met
N-Borrower or dependent student passed away
S-Loans can't be consolidated while in this DEFERMENT type
O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
O-Inbound call opening requirement
A-IDR mailing address
O-Required for ALL cell phone numbers
L-Setting up and managing Aidvantage.com CTL
L-How to upload documents CTL
A-Aidvantage Phone Number
N-Borrower or student unable to complete program due to school closing
S-How the borrower CANNOT apply for consolidation
N-270+ days past due claim
A-Consolidation fax number
L-Autopay changes and enrollment CTL
S-The borrower MUST list 2 _____ on their application
S-Interest rates on consolidations are _______
N-School took misleading actions related to fraud or legal action against the school
O-Tells us what the borrower mentioned in the IVR
L-TPD info CTL
L-Credit dispute info CTL
S-Document sent allowing the borrower 10 business days to change/cancel
L-How to obtain a mortgage letter CTL
L-Password reset CTL
L-TLF info CTL
A-Payment address
A-General fax number
L-PSLF info CTL
L-How to self certify income CTL
A-DTR email address
O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
L-Access your inbox CTL
S-The new LEVEL repayment terms are based on the ______
L-Consolidation info CTL
O-Dept of ED/FSA agent calling to ask questions
N-Someone at the school signed the loan app or prom note
N-5 consecutive years in a Title IV school
S-Description of fees for consolidation
N-Borrower has already or plans to file bankruptcy
N-No GED/ High School diploma claim
O-Required if the borrower has an online account set up
L-Apply for IDR CTL
S-Loans can be added within ______ of completion
