GL4TSetting up andmanagingAidvantage.comCTLDefault270+days pastdue claimFSATestCallDept ofED/FSAagent callingto askquestionsP200Auto payapplication8004333243LoanLocator/FSAnumberConsolidatedbalanceThe newLEVELrepaymentterms arebased on the______863screenCLASSscreen forconsolidationsummaryB294Consolidationadd-loanformTCPARequiredfor ALLcell phonenumbersNoFeesDescriptionof fees forconsolidationConsolidationThe processof combiningmultipleloans into 18552796207DTRHotline8007221300AidvantagePhoneNumberGL4RAutopaychanges andenrollmentCTLDischargeClaimsA means ofdischargingdebt if aspecific set ofcriteria is metstudentaid.govFSAwebsiteAbilitytoBenefitNo GED/High SchooldiplomaclaimG12AHow toself certifyincomeCTLMohelaIf consolidatingfor PSLF, it isrecommendedthe borrowerselects thisservicerCallMonitoringDisclosure(CMD)Required on allOUTBOUNDcalls, and oninbounds ifanother partyjoins the callTKB3TLFinfoCTLWebLoginStatusThis buttonwill be red ifunregistered,and uncoloredif registeredCheckAutoPayThis spacewill be purpleif enrolled, oruncolored ifnot enrolledPO BOX300001GreenvilleTX 75403GeneralmailingaddressVAPEAbbreviation forverifyingaddress, phonenumber, andemailPSLFPromotionRequired onevery call,eligibility isbased onemploymenttypeGL4UCreditdisputeinfo CTLSCHLstatusLoans can't beconsolidatedwhile in thisDEFERMENTtype180daysLoans canbe addedwithin______ ofcompletionFirst/lastname,CompanynameInbound callopeningrequirementTKB4Consolidationinfo CTLIDRtransitionstatementand selfcertifyThis isrequired ifthe borroweris not in anIDR planSelf Servicereminder/pitchRequired ifthe borrowerhas an onlineaccount setupGL4SAccessyour inboxCTLBankruptcyClaimBorrowerhas alreadyor plans tofilebankruptcyCallerIntentTells us whatthe borrowermentioned inthe IVRaidvantage.comOurwebsiteGP5QTPDinfoCTLTeacherLoanForgiveness5consecutiveyears in aTitle IVschoolPO BOX4450Portland OR97208-4450PaymentaddressPO BOX300002GreenvilleTX 75403IDRmailingaddressGP5SDTRinfoCTLDisqualifyingStatusUnable to workwith degreedue to medicalcondition orother reason8552811771IDR faxnumberborrowerdefense@ed.govDTRemailaddressTKB5How touploaddocumentsCTLDisabilityClaimBorrower ispermanentlydisabledWelcometoAidvantageThis is required anytime the borrowermentions they usedto be with anotherservicer or it is theirfirst time callingAidvantageGXT8Applyfor IDRCTLGi1BPasswordreset CTLNewInterestRateweightedaverage of allloans included,rounded tonearest 1/8%PublicServiceLoanForgiveness120paymentswith aneligible jobClosedSchoolBorrower orstudent unableto completeprogram due toschool closingReferencesThe borrowerMUST list 2_____ ontheirapplicationUnauthorizedSignatureSomeone atthe schoolsigned theloan app orprom noteCannotverballyapplyHow theborrowerCANNOTapply forconsolidation3175786262Consolidationfax numberValidateRequired onevery callbefore wecan open theaccountSummaryLetterDocument sentallowing theborrower 10business daystochange/cancel8662660178GeneralfaxnumberDefense toRepaymentSchool tookmisleadingactions relatedto fraud or legalaction againstthe schoolDeathClaimBorrower ordependentstudentpassed awayed_consolidation_orig@aidvantage.comAidvantageconsolidationemailNeverEnrolledClaimBorrowerreceived a loanbut did notattend at least 1day in the loanperiodFixedInterestRatesInterest ratesonconsolidationsare _______GP5YHow toobtain amortgageletter CTLB295ConsolidationapplicationTKB2PSLFinfoCTLIdentityTheft,Fraud,ForgeryBorrower did nottake out loans,attend the schoolthe loans were for,or provided falseinfo to obtain loansGL4TSetting up andmanagingAidvantage.comCTLDefault270+days pastdue claimFSATestCallDept ofED/FSAagent callingto askquestionsP200Auto payapplication8004333243LoanLocator/FSAnumberConsolidatedbalanceThe newLEVELrepaymentterms arebased on the______863screenCLASSscreen forconsolidationsummaryB294Consolidationadd-loanformTCPARequiredfor ALLcell phonenumbersNoFeesDescriptionof fees forconsolidationConsolidationThe processof combiningmultipleloans into 18552796207DTRHotline8007221300AidvantagePhoneNumberGL4RAutopaychanges andenrollmentCTLDischargeClaimsA means ofdischargingdebt if aspecific set ofcriteria is metstudentaid.govFSAwebsiteAbilitytoBenefitNo GED/High SchooldiplomaclaimG12AHow toself certifyincomeCTLMohelaIf consolidatingfor PSLF, it isrecommendedthe borrowerselects thisservicerCallMonitoringDisclosure(CMD)Required on allOUTBOUNDcalls, and oninbounds ifanother partyjoins the callTKB3TLFinfoCTLWebLoginStatusThis buttonwill be red ifunregistered,and uncoloredif registeredCheckAutoPayThis spacewill be purpleif enrolled, oruncolored ifnot enrolledPO BOX300001GreenvilleTX 75403GeneralmailingaddressVAPEAbbreviation forverifyingaddress, phonenumber, andemailPSLFPromotionRequired onevery call,eligibility isbased onemploymenttypeGL4UCreditdisputeinfo CTLSCHLstatusLoans can't beconsolidatedwhile in thisDEFERMENTtype180daysLoans canbe addedwithin______ ofcompletionFirst/lastname,CompanynameInbound callopeningrequirementTKB4Consolidationinfo CTLIDRtransitionstatementand selfcertifyThis isrequired ifthe borroweris not in anIDR planSelf Servicereminder/pitchRequired ifthe borrowerhas an onlineaccount setupGL4SAccessyour inboxCTLBankruptcyClaimBorrowerhas alreadyor plans tofilebankruptcyCallerIntentTells us whatthe borrowermentioned inthe IVRaidvantage.comOurwebsiteGP5QTPDinfoCTLTeacherLoanForgiveness5consecutiveyears in aTitle IVschoolPO BOX4450Portland OR97208-4450PaymentaddressPO BOX300002GreenvilleTX 75403IDRmailingaddressGP5SDTRinfoCTLDisqualifyingStatusUnable to workwith degreedue to medicalcondition orother reason8552811771IDR faxnumberborrowerdefense@ed.govDTRemailaddressTKB5How touploaddocumentsCTLDisabilityClaimBorrower ispermanentlydisabledWelcometoAidvantageThis is required anytime the borrowermentions they usedto be with anotherservicer or it is theirfirst time callingAidvantageGXT8Applyfor IDRCTLGi1BPasswordreset CTLNewInterestRateweightedaverage of allloans included,rounded tonearest 1/8%PublicServiceLoanForgiveness120paymentswith aneligible jobClosedSchoolBorrower orstudent unableto completeprogram due toschool closingReferencesThe borrowerMUST list 2_____ ontheirapplicationUnauthorizedSignatureSomeone atthe schoolsigned theloan app orprom noteCannotverballyapplyHow theborrowerCANNOTapply forconsolidation3175786262Consolidationfax numberValidateRequired onevery callbefore wecan open theaccountSummaryLetterDocument sentallowing theborrower 10business daystochange/cancel8662660178GeneralfaxnumberDefense toRepaymentSchool tookmisleadingactions relatedto fraud or legalaction againstthe schoolDeathClaimBorrower ordependentstudentpassed awayed_consolidation_orig@aidvantage.comAidvantageconsolidationemailNeverEnrolledClaimBorrowerreceived a loanbut did notattend at least 1day in the loanperiodFixedInterestRatesInterest ratesonconsolidationsare _______GP5YHow toobtain amortgageletter CTLB295ConsolidationapplicationTKB2PSLFinfoCTLIdentityTheft,Fraud,ForgeryBorrower did nottake out loans,attend the schoolthe loans were for,or provided falseinfo to obtain loans

C5 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. L-Setting up and managing Aidvantage.com CTL
    L-GL4T
  2. N-270+ days past due claim
    N-Default
  3. O-Dept of ED/FSA agent calling to ask questions
    O-FSA Test Call
  4. O-Auto pay application
    O-P200
  5. A-Loan Locator/FSA number
    A-800 433 3243
  6. S-The new LEVEL repayment terms are based on the ______
    S-Consolidated balance
  7. S-CLASS screen for consolidation summary
    S-863 screen
  8. S-Consolidation add-loan form
    S-B294
  9. O-Required for ALL cell phone numbers
    O-TCPA
  10. S-Description of fees for consolidation
    S-No Fees
  11. S-The process of combining multiple loans into 1
    S-Consolidation
  12. A-DTR Hotline
    A-855 279 6207
  13. A-Aidvantage Phone Number
    A-800 722 1300
  14. L-Autopay changes and enrollment CTL
    L-GL4R
  15. N-A means of discharging debt if a specific set of criteria is met
    N-Discharge Claims
  16. A-FSA website
    A-studentaid.gov
  17. N-No GED/ High School diploma claim
    N-Ability to Benefit
  18. L-How to self certify income CTL
    L-G12A
  19. S-If consolidating for PSLF, it is recommended the borrower selects this servicer
    S-Mohela
  20. O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
    O-Call Monitoring Disclosure (CMD)
  21. L-TLF info CTL
    L-TKB3
  22. O-This button will be red if unregistered, and uncolored if registered
    O-Web Login Status
  23. O-This space will be purple if enrolled, or uncolored if not enrolled
    O-Check Auto Pay
  24. A-General mailing address
    A-PO BOX 300001 Greenville TX 75403
  25. O-Abbreviation for verifying address, phone number, and email
    O-VAPE
  26. O-Required on every call, eligibility is based on employment type
    O-PSLF Promotion
  27. L-Credit dispute info CTL
    L-GL4U
  28. S-Loans can't be consolidated while in this DEFERMENT type
    S-SCHL status
  29. S-Loans can be added within ______ of completion
    S-180 days
  30. O-Inbound call opening requirement
    O-First/last name, Company name
  31. L-Consolidation info CTL
    L-TKB4
  32. O-This is required if the borrower is not in an IDR plan
    O-IDR transition statement and self certify
  33. O-Required if the borrower has an online account set up
    O-Self Service reminder/pitch
  34. L-Access your inbox CTL
    L-GL4S
  35. N-Borrower has already or plans to file bankruptcy
    N-Bankruptcy Claim
  36. O-Tells us what the borrower mentioned in the IVR
    O-Caller Intent
  37. A-Our website
    A-aidvantage.com
  38. L-TPD info CTL
    L-GP5Q
  39. N-5 consecutive years in a Title IV school
    N-Teacher Loan Forgiveness
  40. A-Payment address
    A-PO BOX 4450 Portland OR 97208-4450
  41. A-IDR mailing address
    A-PO BOX 300002 Greenville TX 75403
  42. L-DTR info CTL
    L-GP5S
  43. N-Unable to work with degree due to medical condition or other reason
    N-Disqualifying Status
  44. A-IDR fax number
    A-855 281 1771
  45. A-DTR email address
    A-borrowerdefense @ed.gov
  46. L-How to upload documents CTL
    L-TKB5
  47. N-Borrower is permanently disabled
    N-Disability Claim
  48. O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
    O-Welcome to Aidvantage
  49. L-Apply for IDR CTL
    L-GXT8
  50. L-Password reset CTL
    L-Gi1B
  51. S-weighted average of all loans included, rounded to nearest 1/8%
    S-New Interest Rate
  52. N-120 payments with an eligible job
    N-Public Service Loan Forgiveness
  53. N-Borrower or student unable to complete program due to school closing
    N-Closed School
  54. S-The borrower MUST list 2 _____ on their application
    S-References
  55. N-Someone at the school signed the loan app or prom note
    N-Unauthorized Signature
  56. S-How the borrower CANNOT apply for consolidation
    S-Cannot verbally apply
  57. A-Consolidation fax number
    A-317 578 6262
  58. O-Required on every call before we can open the account
    O-Validate
  59. S-Document sent allowing the borrower 10 business days to change/cancel
    S-Summary Letter
  60. A-General fax number
    A-866 266 0178
  61. N-School took misleading actions related to fraud or legal action against the school
    N-Defense to Repayment
  62. N-Borrower or dependent student passed away
    N-Death Claim
  63. A-Aidvantage consolidation email
    A-ed_consolidation_orig @aidvantage.com
  64. N-Borrower received a loan but did not attend at least 1 day in the loan period
    N-Never Enrolled Claim
  65. S-Interest rates on consolidations are _______
    S-Fixed Interest Rates
  66. L-How to obtain a mortgage letter CTL
    L-GP5Y
  67. S-Consolidation application
    S-B295
  68. L-PSLF info CTL
    L-TKB2
  69. N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
    N-Identity Theft, Fraud, Forgery