B294 Consolidation add-loan form Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call PSLF Promotion Required on every call, eligibility is based on employment type GXT8 Apply for IDR CTL TKB5 How to upload documents CTL Closed School Borrower or student unable to complete program due to school closing 317 578 6262 Consolidation fax number Discharge Claims A means of discharging debt if a specific set of criteria is met 855 279 6207 DTR Hotline Unauthorized Signature Someone at the school signed the loan app or prom note Defense to Repayment School took misleading actions related to fraud or legal action against the school GL4S Access your inbox CTL Consolidation The process of combining multiple loans into 1 TKB4 Consolidation info CTL Validate Required on every call before we can open the account Caller Intent Tells us what the borrower mentioned in the IVR Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage 800 722 1300 Aidvantage Phone Number Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period PO BOX 300001 Greenville TX 75403 General mailing address FSA Test Call Dept of ED/FSA agent calling to ask questions GP5Y How to obtain a mortgage letter CTL New Interest Rate weighted average of all loans included, rounded to nearest 1/8% aidvantage.com Our website borrowerdefense @ed.gov DTR email address Summary Letter Document sent allowing the borrower 10 business days to change/cancel B295 Consolidation application PO BOX 4450 Portland OR 97208-4450 Payment address SCHL status Loans can't be consolidated while in this DEFERMENT type IDR transition statement and self certify This is required if the borrower is not in an IDR plan 866 266 0178 General fax number 180 days Loans can be added within ______ of completion 855 281 1771 IDR fax number studentaid.gov FSA website TKB3 TLF info CTL First/last name, Company name Inbound call opening requirement Consolidated balance The new LEVEL repayment terms are based on the ______ Death Claim Borrower or dependent student passed away Web Login Status This button will be red if unregistered, and uncolored if registered Self Service reminder/pitch Required if the borrower has an online account set up PO BOX 300002 Greenville TX 75403 IDR mailing address GL4U Credit dispute info CTL Bankruptcy Claim Borrower has already or plans to file bankruptcy TKB2 PSLF info CTL Default 270+ days past due claim GP5S DTR info CTL TCPA Required for ALL cell phone numbers 863 screen CLASS screen for consolidation summary Ability to Benefit No GED/ High School diploma claim Gi1B Password reset CTL GL4R Autopay changes and enrollment CTL Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled Disqualifying Status Unable to work with degree due to medical condition or other reason Public Service Loan Forgiveness 120 payments with an eligible job GL4T Setting up and managing Aidvantage.com CTL Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans ed_consolidation_orig @aidvantage.com Aidvantage consolidation email Cannot verbally apply How the borrower CANNOT apply for consolidation G12A How to self certify income CTL P200 Auto pay application GP5Q TPD info CTL VAPE Abbreviation for verifying address, phone number, and email Disability Claim Borrower is permanently disabled Teacher Loan Forgiveness 5 consecutive years in a Title IV school No Fees Description of fees for consolidation References The borrower MUST list 2 _____ on their application 800 433 3243 Loan Locator/FSA number Fixed Interest Rates Interest rates on consolidations are _______ Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer B294 Consolidation add-loan form Call Monitoring Disclosure (CMD) Required on all OUTBOUND calls, and on inbounds if another party joins the call PSLF Promotion Required on every call, eligibility is based on employment type GXT8 Apply for IDR CTL TKB5 How to upload documents CTL Closed School Borrower or student unable to complete program due to school closing 317 578 6262 Consolidation fax number Discharge Claims A means of discharging debt if a specific set of criteria is met 855 279 6207 DTR Hotline Unauthorized Signature Someone at the school signed the loan app or prom note Defense to Repayment School took misleading actions related to fraud or legal action against the school GL4S Access your inbox CTL Consolidation The process of combining multiple loans into 1 TKB4 Consolidation info CTL Validate Required on every call before we can open the account Caller Intent Tells us what the borrower mentioned in the IVR Welcome to Aidvantage This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage 800 722 1300 Aidvantage Phone Number Never Enrolled Claim Borrower received a loan but did not attend at least 1 day in the loan period PO BOX 300001 Greenville TX 75403 General mailing address FSA Test Call Dept of ED/FSA agent calling to ask questions GP5Y How to obtain a mortgage letter CTL New Interest Rate weighted average of all loans included, rounded to nearest 1/8% aidvantage.com Our website borrowerdefense @ed.gov DTR email address Summary Letter Document sent allowing the borrower 10 business days to change/cancel B295 Consolidation application PO BOX 4450 Portland OR 97208-4450 Payment address SCHL status Loans can't be consolidated while in this DEFERMENT type IDR transition statement and self certify This is required if the borrower is not in an IDR plan 866 266 0178 General fax number 180 days Loans can be added within ______ of completion 855 281 1771 IDR fax number studentaid.gov FSA website TKB3 TLF info CTL First/last name, Company name Inbound call opening requirement Consolidated balance The new LEVEL repayment terms are based on the ______ Death Claim Borrower or dependent student passed away Web Login Status This button will be red if unregistered, and uncolored if registered Self Service reminder/pitch Required if the borrower has an online account set up PO BOX 300002 Greenville TX 75403 IDR mailing address GL4U Credit dispute info CTL Bankruptcy Claim Borrower has already or plans to file bankruptcy TKB2 PSLF info CTL Default 270+ days past due claim GP5S DTR info CTL TCPA Required for ALL cell phone numbers 863 screen CLASS screen for consolidation summary Ability to Benefit No GED/ High School diploma claim Gi1B Password reset CTL GL4R Autopay changes and enrollment CTL Check Auto Pay This space will be purple if enrolled, or uncolored if not enrolled Disqualifying Status Unable to work with degree due to medical condition or other reason Public Service Loan Forgiveness 120 payments with an eligible job GL4T Setting up and managing Aidvantage.com CTL Identity Theft, Fraud, Forgery Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans ed_consolidation_orig @aidvantage.com Aidvantage consolidation email Cannot verbally apply How the borrower CANNOT apply for consolidation G12A How to self certify income CTL P200 Auto pay application GP5Q TPD info CTL VAPE Abbreviation for verifying address, phone number, and email Disability Claim Borrower is permanently disabled Teacher Loan Forgiveness 5 consecutive years in a Title IV school No Fees Description of fees for consolidation References The borrower MUST list 2 _____ on their application 800 433 3243 Loan Locator/FSA number Fixed Interest Rates Interest rates on consolidations are _______ Mohela If consolidating for PSLF, it is recommended the borrower selects this servicer
(Print)
S-Consolidation add-loan form
O-Required on all OUTBOUND calls, and on inbounds if another party joins the call
O-Required on every call, eligibility is based on employment type
L-Apply for IDR CTL
L-How to upload documents CTL
N-Borrower or student unable to complete program due to school closing
A-Consolidation fax number
N-A means of discharging debt if a specific set of criteria is met
A-DTR Hotline
N-Someone at the school signed the loan app or prom note
N-School took misleading actions related to fraud or legal action against the school
L-Access your inbox CTL
S-The process of combining multiple loans into 1
L-Consolidation info CTL
O-Required on every call before we can open the account
O-Tells us what the borrower mentioned in the IVR
O-This is required any time the borrower mentions they used to be with another servicer or it is their first time calling Aidvantage
A-Aidvantage Phone Number
N-Borrower received a loan but did not attend at least 1 day in the loan period
A-General mailing address
O-Dept of ED/FSA agent calling to ask questions
L-How to obtain a mortgage letter CTL
S-weighted average of all loans included, rounded to nearest 1/8%
A-Our website
A-DTR email address
S-Document sent allowing the borrower 10 business days to change/cancel
S-Consolidation application
A-Payment address
S-Loans can't be consolidated while in this DEFERMENT type
O-This is required if the borrower is not in an IDR plan
A-General fax number
S-Loans can be added within ______ of completion
A-IDR fax number
A-FSA website
L-TLF info CTL
O-Inbound call opening requirement
S-The new LEVEL repayment terms are based on the ______
N-Borrower or dependent student passed away
O-This button will be red if unregistered, and uncolored if registered
O-Required if the borrower has an online account set up
A-IDR mailing address
L-Credit dispute info CTL
N-Borrower has already or plans to file bankruptcy
L-PSLF info CTL
N-270+ days past due claim
L-DTR info CTL
O-Required for ALL cell phone numbers
S-CLASS screen for consolidation summary
N-No GED/ High School diploma claim
L-Password reset CTL
L-Autopay changes and enrollment CTL
O-This space will be purple if enrolled, or uncolored if not enrolled
N-Unable to work with degree due to medical condition or other reason
N-120 payments with an eligible job
L-Setting up and managing Aidvantage.com CTL
N-Borrower did not take out loans, attend the school the loans were for, or provided false info to obtain loans
A-Aidvantage consolidation email
S-How the borrower CANNOT apply for consolidation
L-How to self certify income CTL
O-Auto pay application
L-TPD info CTL
O-Abbreviation for verifying address, phone number, and email
N-Borrower is permanently disabled
N-5 consecutive years in a Title IV school
S-Description of fees for consolidation
S-The borrower MUST list 2 _____ on their application
A-Loan Locator/FSA number
S-Interest rates on consolidations are _______
S-If consolidating for PSLF, it is recommended the borrower selects this servicer
