(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What is a policy
General course of action that is desired or required in certain circumstances or events
Telephone Interrogation
Coordination of Logistics
Resource Networking
Impacting lives via telephone
Roles of an Emergency Telecommunicator
What are the three P's
Policy, Procedure
and Protocol
What's a procedure
Specific steps or actions to be completed in a specific situation
Define Protocol
Highly defined procedure placed into a reference system. Designed to lead the call taker
An individual's personal sense of right and wrong
Values
Individual who takes emergency calls &communicates with first responders are called____?
Emergency Dispatcher
System of principles and personal conduct
Ethics
More than one dispatcher is on duty sharing the responsibilities of call taking & dispatch function
Horizontal Dispatch
The call taker and dispatcher functions are performed by the same person
Vertical Dispatch
