What is thereason that aclient can beescalatingGive theclient thelastWhat isRe-Spect?We aretrying toestablish a... with theclientName 3non-verbalcuesWhat isescalation?What arethe basicsof asituationVoice is ?WhatPercentageIts notwhat yousay butName somecoordinateconjunctionsStep 3 ofthe 8-stepMeet andGreetFree!Why dowe usedeflectionAnger +Stress isour3 Keys toActiveListening4 Goals ofPersonalSafetyWhat is thereason that aclient can beescalatingGive theclient thelastWhat isRe-Spect?We aretrying toestablish a... with theclientName 3non-verbalcuesWhat isescalation?What arethe basicsof asituationVoice is ?WhatPercentageIts notwhat yousay butName somecoordinateconjunctionsStep 3 ofthe 8-stepMeet andGreetFree!Why dowe usedeflectionAnger +Stress isour3 Keys toActiveListening4 Goals ofPersonalSafety

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the reason that a client can be escalating
  2. Give the client the last
  3. What is Re-Spect?
  4. We are trying to establish a ... with the client
  5. Name 3 non-verbal cues
  6. What is escalation?
  7. What are the basics of a situation
  8. Voice is ? What Percentage
  9. Its not what you say but
  10. Name some coordinate conjunctions
  11. Step 3 of the 8-step Meet and Greet
  12. Free!
  13. Why do we use deflection
  14. Anger + Stress is our
  15. 3 Keys to Active Listening
  16. 4 Goals of Personal Safety