Its notwhat yousay butWhy dowe usedeflectionGive theclient thelast3 Keys toActiveListeningName somecoordinateconjunctionsFree!What is thereason that aclient can beescalatingAnger +Stress isourWhat arethe basicsof asituationName 3non-verbalcues4 Goals ofPersonalSafetyStep 3 ofthe 8-stepMeet andGreetWhat isescalation?We aretrying toestablish a... with theclientVoice is ?WhatPercentageWhat isRe-Spect?Its notwhat yousay butWhy dowe usedeflectionGive theclient thelast3 Keys toActiveListeningName somecoordinateconjunctionsFree!What is thereason that aclient can beescalatingAnger +Stress isourWhat arethe basicsof asituationName 3non-verbalcues4 Goals ofPersonalSafetyStep 3 ofthe 8-stepMeet andGreetWhat isescalation?We aretrying toestablish a... with theclientVoice is ?WhatPercentageWhat isRe-Spect?

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Its not what you say but
  2. Why do we use deflection
  3. Give the client the last
  4. 3 Keys to Active Listening
  5. Name some coordinate conjunctions
  6. Free!
  7. What is the reason that a client can be escalating
  8. Anger + Stress is our
  9. What are the basics of a situation
  10. Name 3 non-verbal cues
  11. 4 Goals of Personal Safety
  12. Step 3 of the 8-step Meet and Greet
  13. What is escalation?
  14. We are trying to establish a ... with the client
  15. Voice is ? What Percentage
  16. What is Re-Spect?