Name 3non-verbalcuesWhat is thereason that aclient can beescalating4 Goals ofPersonalSafetyStep 3 ofthe 8-stepMeet andGreetWhat isescalation?Free!Voice is ?WhatPercentageWe aretrying toestablish a... with theclientWhy dowe usedeflectionGive theclient thelast3 Keys toActiveListeningWhat arethe basicsof asituationName somecoordinateconjunctionsAnger +Stress isourIts notwhat yousay butWhat isRe-Spect?Name 3non-verbalcuesWhat is thereason that aclient can beescalating4 Goals ofPersonalSafetyStep 3 ofthe 8-stepMeet andGreetWhat isescalation?Free!Voice is ?WhatPercentageWe aretrying toestablish a... with theclientWhy dowe usedeflectionGive theclient thelast3 Keys toActiveListeningWhat arethe basicsof asituationName somecoordinateconjunctionsAnger +Stress isourIts notwhat yousay butWhat isRe-Spect?

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name 3 non-verbal cues
  2. What is the reason that a client can be escalating
  3. 4 Goals of Personal Safety
  4. Step 3 of the 8-step Meet and Greet
  5. What is escalation?
  6. Free!
  7. Voice is ? What Percentage
  8. We are trying to establish a ... with the client
  9. Why do we use deflection
  10. Give the client the last
  11. 3 Keys to Active Listening
  12. What are the basics of a situation
  13. Name some coordinate conjunctions
  14. Anger + Stress is our
  15. Its not what you say but
  16. What is Re-Spect?