What isRe-Spect?Voice is ?WhatPercentageGive theclient thelastWe aretrying toestablish a... with theclientWhat isescalation?Free!Name 3non-verbalcues4 Goals ofPersonalSafety3 Keys toActiveListeningStep 3 ofthe 8-stepMeet andGreetWhat is thereason that aclient can beescalatingAnger +Stress isourName somecoordinateconjunctionsWhat arethe basicsof asituationIts notwhat yousay butWhy dowe usedeflectionWhat isRe-Spect?Voice is ?WhatPercentageGive theclient thelastWe aretrying toestablish a... with theclientWhat isescalation?Free!Name 3non-verbalcues4 Goals ofPersonalSafety3 Keys toActiveListeningStep 3 ofthe 8-stepMeet andGreetWhat is thereason that aclient can beescalatingAnger +Stress isourName somecoordinateconjunctionsWhat arethe basicsof asituationIts notwhat yousay butWhy dowe usedeflection

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is Re-Spect?
  2. Voice is ? What Percentage
  3. Give the client the last
  4. We are trying to establish a ... with the client
  5. What is escalation?
  6. Free!
  7. Name 3 non-verbal cues
  8. 4 Goals of Personal Safety
  9. 3 Keys to Active Listening
  10. Step 3 of the 8-step Meet and Greet
  11. What is the reason that a client can be escalating
  12. Anger + Stress is our
  13. Name some coordinate conjunctions
  14. What are the basics of a situation
  15. Its not what you say but
  16. Why do we use deflection