What isRe-Spect?Voice is ?WhatPercentageWhat arethe basicsof asituation4 Goals ofPersonalSafetyIts notwhat yousay butStep 3 ofthe 8-stepMeet andGreetWhy dowe usedeflectionWe aretrying toestablish a... with theclientFree!What isescalation?Give theclient thelastAnger +Stress isourName 3non-verbalcuesName somecoordinateconjunctionsWhat is thereason that aclient can beescalating3 Keys toActiveListeningWhat isRe-Spect?Voice is ?WhatPercentageWhat arethe basicsof asituation4 Goals ofPersonalSafetyIts notwhat yousay butStep 3 ofthe 8-stepMeet andGreetWhy dowe usedeflectionWe aretrying toestablish a... with theclientFree!What isescalation?Give theclient thelastAnger +Stress isourName 3non-verbalcuesName somecoordinateconjunctionsWhat is thereason that aclient can beescalating3 Keys toActiveListening

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. What is Re-Spect?
  2. Voice is ? What Percentage
  3. What are the basics of a situation
  4. 4 Goals of Personal Safety
  5. Its not what you say but
  6. Step 3 of the 8-step Meet and Greet
  7. Why do we use deflection
  8. We are trying to establish a ... with the client
  9. Free!
  10. What is escalation?
  11. Give the client the last
  12. Anger + Stress is our
  13. Name 3 non-verbal cues
  14. Name some coordinate conjunctions
  15. What is the reason that a client can be escalating
  16. 3 Keys to Active Listening