Give theclient thelastName 3non-verbalcuesWhat is thereason that aclient can beescalatingWhat arethe basicsof asituationIts notwhat yousay butName somecoordinateconjunctionsVoice is ?WhatPercentageStep 3 ofthe 8-stepMeet andGreetAnger +Stress isourWhat isescalation?What isRe-Spect?4 Goals ofPersonalSafety3 Keys toActiveListeningWe aretrying toestablish a... with theclientWhy dowe usedeflectionFree!Give theclient thelastName 3non-verbalcuesWhat is thereason that aclient can beescalatingWhat arethe basicsof asituationIts notwhat yousay butName somecoordinateconjunctionsVoice is ?WhatPercentageStep 3 ofthe 8-stepMeet andGreetAnger +Stress isourWhat isescalation?What isRe-Spect?4 Goals ofPersonalSafety3 Keys toActiveListeningWe aretrying toestablish a... with theclientWhy dowe usedeflectionFree!

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give the client the last
  2. Name 3 non-verbal cues
  3. What is the reason that a client can be escalating
  4. What are the basics of a situation
  5. Its not what you say but
  6. Name some coordinate conjunctions
  7. Voice is ? What Percentage
  8. Step 3 of the 8-step Meet and Greet
  9. Anger + Stress is our
  10. What is escalation?
  11. What is Re-Spect?
  12. 4 Goals of Personal Safety
  13. 3 Keys to Active Listening
  14. We are trying to establish a ... with the client
  15. Why do we use deflection
  16. Free!