Why dowe usedeflectionWe aretrying toestablish a... with theclient4 Goals ofPersonalSafetyWhat isescalation?What isRe-Spect?Name somecoordinateconjunctionsVoice is ?WhatPercentageName 3non-verbalcuesAnger +Stress isourIts notwhat yousay butStep 3 ofthe 8-stepMeet andGreetWhat is thereason that aclient can beescalatingGive theclient thelastFree!3 Keys toActiveListeningWhat arethe basicsof asituationWhy dowe usedeflectionWe aretrying toestablish a... with theclient4 Goals ofPersonalSafetyWhat isescalation?What isRe-Spect?Name somecoordinateconjunctionsVoice is ?WhatPercentageName 3non-verbalcuesAnger +Stress isourIts notwhat yousay butStep 3 ofthe 8-stepMeet andGreetWhat is thereason that aclient can beescalatingGive theclient thelastFree!3 Keys toActiveListeningWhat arethe basicsof asituation

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Why do we use deflection
  2. We are trying to establish a ... with the client
  3. 4 Goals of Personal Safety
  4. What is escalation?
  5. What is Re-Spect?
  6. Name some coordinate conjunctions
  7. Voice is ? What Percentage
  8. Name 3 non-verbal cues
  9. Anger + Stress is our
  10. Its not what you say but
  11. Step 3 of the 8-step Meet and Greet
  12. What is the reason that a client can be escalating
  13. Give the client the last
  14. Free!
  15. 3 Keys to Active Listening
  16. What are the basics of a situation