Name somecoordinateconjunctionsWhat isescalation?What isRe-Spect?Voice is ?WhatPercentageAnger +Stress isourGive theclient thelastStep 3 ofthe 8-stepMeet andGreetWe aretrying toestablish a... with theclientWhat is thereason that aclient can beescalatingWhy dowe usedeflectionIts notwhat yousay butWhat arethe basicsof asituationName 3non-verbalcues4 Goals ofPersonalSafetyFree!3 Keys toActiveListeningName somecoordinateconjunctionsWhat isescalation?What isRe-Spect?Voice is ?WhatPercentageAnger +Stress isourGive theclient thelastStep 3 ofthe 8-stepMeet andGreetWe aretrying toestablish a... with theclientWhat is thereason that aclient can beescalatingWhy dowe usedeflectionIts notwhat yousay butWhat arethe basicsof asituationName 3non-verbalcues4 Goals ofPersonalSafetyFree!3 Keys toActiveListening

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name some coordinate conjunctions
  2. What is escalation?
  3. What is Re-Spect?
  4. Voice is ? What Percentage
  5. Anger + Stress is our
  6. Give the client the last
  7. Step 3 of the 8-step Meet and Greet
  8. We are trying to establish a ... with the client
  9. What is the reason that a client can be escalating
  10. Why do we use deflection
  11. Its not what you say but
  12. What are the basics of a situation
  13. Name 3 non-verbal cues
  14. 4 Goals of Personal Safety
  15. Free!
  16. 3 Keys to Active Listening