Why dowe usedeflectionWe aretrying toestablish a... with theclientStep 3 ofthe 8-stepMeet andGreetWhat isescalation?Name somecoordinateconjunctionsWhat arethe basicsof asituation4 Goals ofPersonalSafetyWhat is thereason that aclient can beescalatingVoice is ?WhatPercentageAnger +Stress isourWhat isRe-Spect?Free!Give theclient thelastName 3non-verbalcuesIts notwhat yousay but3 Keys toActiveListeningWhy dowe usedeflectionWe aretrying toestablish a... with theclientStep 3 ofthe 8-stepMeet andGreetWhat isescalation?Name somecoordinateconjunctionsWhat arethe basicsof asituation4 Goals ofPersonalSafetyWhat is thereason that aclient can beescalatingVoice is ?WhatPercentageAnger +Stress isourWhat isRe-Spect?Free!Give theclient thelastName 3non-verbalcuesIts notwhat yousay but3 Keys toActiveListening

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Why do we use deflection
  2. We are trying to establish a ... with the client
  3. Step 3 of the 8-step Meet and Greet
  4. What is escalation?
  5. Name some coordinate conjunctions
  6. What are the basics of a situation
  7. 4 Goals of Personal Safety
  8. What is the reason that a client can be escalating
  9. Voice is ? What Percentage
  10. Anger + Stress is our
  11. What is Re-Spect?
  12. Free!
  13. Give the client the last
  14. Name 3 non-verbal cues
  15. Its not what you say but
  16. 3 Keys to Active Listening