Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. What is the reason that a client can be escalating
2. Anger + Stress is our
3. Free!
4. Give the client the last
5. Its not what you say but
6. What are the basics of a situation
7. Name some coordinate conjunctions
8. Step 3 of the 8-step Meet and Greet
9. 3 Keys to Active Listening
10. Name 3 non-verbal cues
11. 4 Goals of Personal Safety
12. Voice is ? What Percentage
13. Why do we use deflection
14. What is Re-Spect?
15. We are trying to establish a ... with the client
16. What is escalation?