3 Keys toActiveListeningVoice is ?WhatPercentageIts notwhat yousay butFree!What isRe-Spect?We aretrying toestablish a... with theclientWhat is thereason that aclient can beescalatingAnger +Stress isourGive theclient thelastWhat arethe basicsof asituationName 3non-verbalcuesWhat isescalation?4 Goals ofPersonalSafetyName somecoordinateconjunctionsWhy dowe usedeflectionStep 3 ofthe 8-stepMeet andGreet3 Keys toActiveListeningVoice is ?WhatPercentageIts notwhat yousay butFree!What isRe-Spect?We aretrying toestablish a... with theclientWhat is thereason that aclient can beescalatingAnger +Stress isourGive theclient thelastWhat arethe basicsof asituationName 3non-verbalcuesWhat isescalation?4 Goals ofPersonalSafetyName somecoordinateconjunctionsWhy dowe usedeflectionStep 3 ofthe 8-stepMeet andGreet

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Keys to Active Listening
  2. Voice is ? What Percentage
  3. Its not what you say but
  4. Free!
  5. What is Re-Spect?
  6. We are trying to establish a ... with the client
  7. What is the reason that a client can be escalating
  8. Anger + Stress is our
  9. Give the client the last
  10. What are the basics of a situation
  11. Name 3 non-verbal cues
  12. What is escalation?
  13. 4 Goals of Personal Safety
  14. Name some coordinate conjunctions
  15. Why do we use deflection
  16. Step 3 of the 8-step Meet and Greet