Its notwhat yousay butGive theclient thelastVoice is ?WhatPercentageWhy dowe usedeflection4 Goals ofPersonalSafetyAnger +Stress isourWhat arethe basicsof asituationFree!Name somecoordinateconjunctionsWe aretrying toestablish a... with theclientName 3non-verbalcuesWhat isRe-Spect?What isescalation?3 Keys toActiveListeningStep 3 ofthe 8-stepMeet andGreetWhat is thereason that aclient can beescalatingIts notwhat yousay butGive theclient thelastVoice is ?WhatPercentageWhy dowe usedeflection4 Goals ofPersonalSafetyAnger +Stress isourWhat arethe basicsof asituationFree!Name somecoordinateconjunctionsWe aretrying toestablish a... with theclientName 3non-verbalcuesWhat isRe-Spect?What isescalation?3 Keys toActiveListeningStep 3 ofthe 8-stepMeet andGreetWhat is thereason that aclient can beescalating

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Its not what you say but
  2. Give the client the last
  3. Voice is ? What Percentage
  4. Why do we use deflection
  5. 4 Goals of Personal Safety
  6. Anger + Stress is our
  7. What are the basics of a situation
  8. Free!
  9. Name some coordinate conjunctions
  10. We are trying to establish a ... with the client
  11. Name 3 non-verbal cues
  12. What is Re-Spect?
  13. What is escalation?
  14. 3 Keys to Active Listening
  15. Step 3 of the 8-step Meet and Greet
  16. What is the reason that a client can be escalating