Give theclient thelastWhat arethe basicsof asituationWhy dowe usedeflectionFree!Step 3 ofthe 8-stepMeet andGreetAnger +Stress isour3 Keys toActiveListeningWe aretrying toestablish a... with theclientVoice is ?WhatPercentageName somecoordinateconjunctionsWhat isescalation?4 Goals ofPersonalSafetyName 3non-verbalcuesWhat isRe-Spect?What is thereason that aclient can beescalatingIts notwhat yousay butGive theclient thelastWhat arethe basicsof asituationWhy dowe usedeflectionFree!Step 3 ofthe 8-stepMeet andGreetAnger +Stress isour3 Keys toActiveListeningWe aretrying toestablish a... with theclientVoice is ?WhatPercentageName somecoordinateconjunctionsWhat isescalation?4 Goals ofPersonalSafetyName 3non-verbalcuesWhat isRe-Spect?What is thereason that aclient can beescalatingIts notwhat yousay but

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give the client the last
  2. What are the basics of a situation
  3. Why do we use deflection
  4. Free!
  5. Step 3 of the 8-step Meet and Greet
  6. Anger + Stress is our
  7. 3 Keys to Active Listening
  8. We are trying to establish a ... with the client
  9. Voice is ? What Percentage
  10. Name some coordinate conjunctions
  11. What is escalation?
  12. 4 Goals of Personal Safety
  13. Name 3 non-verbal cues
  14. What is Re-Spect?
  15. What is the reason that a client can be escalating
  16. Its not what you say but