Name somecoordinateconjunctionsWe aretrying toestablish a... with theclientFree!What isescalation?4 Goals ofPersonalSafetyWhy dowe usedeflectionGive theclient thelastVoice is ?WhatPercentageName 3non-verbalcuesStep 3 ofthe 8-stepMeet andGreetWhat isRe-Spect?Its notwhat yousay butWhat arethe basicsof asituation3 Keys toActiveListeningWhat is thereason that aclient can beescalatingAnger +Stress isourName somecoordinateconjunctionsWe aretrying toestablish a... with theclientFree!What isescalation?4 Goals ofPersonalSafetyWhy dowe usedeflectionGive theclient thelastVoice is ?WhatPercentageName 3non-verbalcuesStep 3 ofthe 8-stepMeet andGreetWhat isRe-Spect?Its notwhat yousay butWhat arethe basicsof asituation3 Keys toActiveListeningWhat is thereason that aclient can beescalatingAnger +Stress isour

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name some coordinate conjunctions
  2. We are trying to establish a ... with the client
  3. Free!
  4. What is escalation?
  5. 4 Goals of Personal Safety
  6. Why do we use deflection
  7. Give the client the last
  8. Voice is ? What Percentage
  9. Name 3 non-verbal cues
  10. Step 3 of the 8-step Meet and Greet
  11. What is Re-Spect?
  12. Its not what you say but
  13. What are the basics of a situation
  14. 3 Keys to Active Listening
  15. What is the reason that a client can be escalating
  16. Anger + Stress is our