What is thereason that aclient can beescalatingWhy dowe usedeflection4 Goals ofPersonalSafety3 Keys toActiveListeningWhat isescalation?What arethe basicsof asituationStep 3 ofthe 8-stepMeet andGreetVoice is ?WhatPercentageName somecoordinateconjunctionsAnger +Stress isourFree!We aretrying toestablish a... with theclientWhat isRe-Spect?Name 3non-verbalcuesGive theclient thelastIts notwhat yousay butWhat is thereason that aclient can beescalatingWhy dowe usedeflection4 Goals ofPersonalSafety3 Keys toActiveListeningWhat isescalation?What arethe basicsof asituationStep 3 ofthe 8-stepMeet andGreetVoice is ?WhatPercentageName somecoordinateconjunctionsAnger +Stress isourFree!We aretrying toestablish a... with theclientWhat isRe-Spect?Name 3non-verbalcuesGive theclient thelastIts notwhat yousay but

Verbal De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the reason that a client can be escalating
  2. Why do we use deflection
  3. 4 Goals of Personal Safety
  4. 3 Keys to Active Listening
  5. What is escalation?
  6. What are the basics of a situation
  7. Step 3 of the 8-step Meet and Greet
  8. Voice is ? What Percentage
  9. Name some coordinate conjunctions
  10. Anger + Stress is our
  11. Free!
  12. We are trying to establish a ... with the client
  13. What is Re-Spect?
  14. Name 3 non-verbal cues
  15. Give the client the last
  16. Its not what you say but