Talk time wasgreater than4 minutes butless than 7minutesOffered toassist ateam matewith a taskZeroDispositionsfor theweekCollectedover$2000 forthe dayProcessedanadjustmentin CBOTook Initiativeon the callwith a patientto satisfytheir issuesProcesseda patientfollow-upcall backAssisted ateammatewith aquestionAddedinsuraneandrebilledCollectedover $25,000for themonthLearnsomethingnew abouta processSetup aPaymentplan with adownpaymentProcesseda promiseto pay callbackWentabove andbeyond fora patientChanged apatientaddress onboth sidesProcesseda self-paydiscountLearnedsomethingnew onthe teamApplied aUCCadjustmentRecognizedsomeone onthe team forsomethinggood they didReceiveda positivesurveyresponseProcesseda MDCDeligibilitycheckWent overUCCrequirementswith apatientProcesseda fullbalancepaymentEnteredinsurance inCBO andrebilled itTookover 35callsProvidedpositivekudos toanother teammemberCollectedover $1500for the daybut less than$2000Corrected anInsuranceError on anaccountOffered tohelp ateammateProcessed apayment forboth sidesfor a patientPerfectAttendancefor theWeekProcessedan employeepayrolldeductionformCollectedover $2500for the daybut under$5000CallQualityScore of 5ReceivedpatientkudosTalk time wasgreater than4 minutes butless than 7minutesOffered toassist ateam matewith a taskZeroDispositionsfor theweekCollectedover$2000 forthe dayProcessedanadjustmentin CBOTook Initiativeon the callwith a patientto satisfytheir issuesProcesseda patientfollow-upcall backAssisted ateammatewith aquestionAddedinsuraneandrebilledCollectedover $25,000for themonthLearnsomethingnew abouta processSetup aPaymentplan with adownpaymentProcesseda promiseto pay callbackWentabove andbeyond fora patientChanged apatientaddress onboth sidesProcesseda self-paydiscountLearnedsomethingnew onthe teamApplied aUCCadjustmentRecognizedsomeone onthe team forsomethinggood they didReceiveda positivesurveyresponseProcesseda MDCDeligibilitycheckWent overUCCrequirementswith apatientProcesseda fullbalancepaymentEnteredinsurance inCBO andrebilled itTookover 35callsProvidedpositivekudos toanother teammemberCollectedover $1500for the daybut less than$2000Corrected anInsuranceError on anaccountOffered tohelp ateammateProcessed apayment forboth sidesfor a patientPerfectAttendancefor theWeekProcessedan employeepayrolldeductionformCollectedover $2500for the daybut under$5000CallQualityScore of 5Receivedpatientkudos

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk time was greater than 4 minutes but less than 7 minutes
  2. Offered to assist a team mate with a task
  3. Zero Dispositions for the week
  4. Collected over $2000 for the day
  5. Processed an adjustment in CBO
  6. Took Initiative on the call with a patient to satisfy their issues
  7. Processed a patient follow-up call back
  8. Assisted a teammate with a question
  9. Added insurane and rebilled
  10. Collected over $25,000 for the month
  11. Learn something new about a process
  12. Setup a Payment plan with a down payment
  13. Processed a promise to pay call back
  14. Went above and beyond for a patient
  15. Changed a patient address on both sides
  16. Processed a self-pay discount
  17. Learned something new on the team
  18. Applied a UCC adjustment
  19. Recognized someone on the team for something good they did
  20. Received a positive survey response
  21. Processed a MDCD eligibility check
  22. Went over UCC requirements with a patient
  23. Processed a full balance payment
  24. Entered insurance in CBO and rebilled it
  25. Took over 35 calls
  26. Provided positive kudos to another team member
  27. Collected over $1500 for the day but less than $2000
  28. Corrected an Insurance Error on an account
  29. Offered to help a team mate
  30. Processed a payment for both sides for a patient
  31. Perfect Attendance for the Week
  32. Processed an employee payroll deduction form
  33. Collected over $2500 for the day but under $5000
  34. Call Quality Score of 5
  35. Received patient kudos