Enteredinsurance inCBO andrebilled itProcesseda MDCDeligibilitycheckCollectedover $25,000for themonthProcessedan employeepayrolldeductionformSetup aPaymentplan with adownpaymentAssisted ateammatewith aquestionLearnsomethingnew abouta processWent overUCCrequirementswith apatientOffered tohelp ateammateProcesseda fullbalancepaymentCorrected anInsuranceError on anaccountAddedinsuraneandrebilledZeroDispositionsfor theweekReceiveda positivesurveyresponsePerfectAttendancefor theWeekProvidedpositivekudos toanother teammemberProcesseda patientfollow-upcall backRecognizedsomeone onthe team forsomethinggood they didTook Initiativeon the callwith a patientto satisfytheir issuesCollectedover $2500for the daybut under$5000ReceivedpatientkudosCollectedover $1500for the daybut less than$2000Offered toassist ateam matewith a taskTalk time wasgreater than4 minutes butless than 7minutesLearnedsomethingnew onthe teamChanged apatientaddress onboth sidesProcessedanadjustmentin CBOApplied aUCCadjustmentWentabove andbeyond fora patientCollectedover$2000 forthe dayProcesseda self-paydiscountProcessed apayment forboth sidesfor a patientTookover 35callsProcesseda promiseto pay callbackCallQualityScore of 5Enteredinsurance inCBO andrebilled itProcesseda MDCDeligibilitycheckCollectedover $25,000for themonthProcessedan employeepayrolldeductionformSetup aPaymentplan with adownpaymentAssisted ateammatewith aquestionLearnsomethingnew abouta processWent overUCCrequirementswith apatientOffered tohelp ateammateProcesseda fullbalancepaymentCorrected anInsuranceError on anaccountAddedinsuraneandrebilledZeroDispositionsfor theweekReceiveda positivesurveyresponsePerfectAttendancefor theWeekProvidedpositivekudos toanother teammemberProcesseda patientfollow-upcall backRecognizedsomeone onthe team forsomethinggood they didTook Initiativeon the callwith a patientto satisfytheir issuesCollectedover $2500for the daybut under$5000ReceivedpatientkudosCollectedover $1500for the daybut less than$2000Offered toassist ateam matewith a taskTalk time wasgreater than4 minutes butless than 7minutesLearnedsomethingnew onthe teamChanged apatientaddress onboth sidesProcessedanadjustmentin CBOApplied aUCCadjustmentWentabove andbeyond fora patientCollectedover$2000 forthe dayProcesseda self-paydiscountProcessed apayment forboth sidesfor a patientTookover 35callsProcesseda promiseto pay callbackCallQualityScore of 5

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Entered insurance in CBO and rebilled it
  2. Processed a MDCD eligibility check
  3. Collected over $25,000 for the month
  4. Processed an employee payroll deduction form
  5. Setup a Payment plan with a down payment
  6. Assisted a teammate with a question
  7. Learn something new about a process
  8. Went over UCC requirements with a patient
  9. Offered to help a team mate
  10. Processed a full balance payment
  11. Corrected an Insurance Error on an account
  12. Added insurane and rebilled
  13. Zero Dispositions for the week
  14. Received a positive survey response
  15. Perfect Attendance for the Week
  16. Provided positive kudos to another team member
  17. Processed a patient follow-up call back
  18. Recognized someone on the team for something good they did
  19. Took Initiative on the call with a patient to satisfy their issues
  20. Collected over $2500 for the day but under $5000
  21. Received patient kudos
  22. Collected over $1500 for the day but less than $2000
  23. Offered to assist a team mate with a task
  24. Talk time was greater than 4 minutes but less than 7 minutes
  25. Learned something new on the team
  26. Changed a patient address on both sides
  27. Processed an adjustment in CBO
  28. Applied a UCC adjustment
  29. Went above and beyond for a patient
  30. Collected over $2000 for the day
  31. Processed a self-pay discount
  32. Processed a payment for both sides for a patient
  33. Took over 35 calls
  34. Processed a promise to pay call back
  35. Call Quality Score of 5