Learnsomethingnew abouta processProvidedpositivekudos toanother teammemberApplied aUCCadjustmentTalk time wasgreater than4 minutes butless than 7minutesCorrected anInsuranceError on anaccountWent overUCCrequirementswith apatientCollectedover$2000 forthe dayProcessedan employeepayrolldeductionformProcessed apayment forboth sidesfor a patientProcesseda patientfollow-upcall backCollectedover $2500for the daybut under$5000PerfectAttendancefor theWeekProcessedanadjustmentin CBOTook Initiativeon the callwith a patientto satisfytheir issuesCallQualityScore of 5ReceivedpatientkudosAddedinsuraneandrebilledCollectedover $1500for the daybut less than$2000Wentabove andbeyond fora patientProcesseda self-paydiscountZeroDispositionsfor theweekOffered toassist ateam matewith a taskSetup aPaymentplan with adownpaymentEnteredinsurance inCBO andrebilled itReceiveda positivesurveyresponseProcesseda fullbalancepaymentCollectedover $25,000for themonthAssisted ateammatewith aquestionProcesseda MDCDeligibilitycheckRecognizedsomeone onthe team forsomethinggood they didLearnedsomethingnew onthe teamChanged apatientaddress onboth sidesOffered tohelp ateammateProcesseda promiseto pay callbackTookover 35callsLearnsomethingnew abouta processProvidedpositivekudos toanother teammemberApplied aUCCadjustmentTalk time wasgreater than4 minutes butless than 7minutesCorrected anInsuranceError on anaccountWent overUCCrequirementswith apatientCollectedover$2000 forthe dayProcessedan employeepayrolldeductionformProcessed apayment forboth sidesfor a patientProcesseda patientfollow-upcall backCollectedover $2500for the daybut under$5000PerfectAttendancefor theWeekProcessedanadjustmentin CBOTook Initiativeon the callwith a patientto satisfytheir issuesCallQualityScore of 5ReceivedpatientkudosAddedinsuraneandrebilledCollectedover $1500for the daybut less than$2000Wentabove andbeyond fora patientProcesseda self-paydiscountZeroDispositionsfor theweekOffered toassist ateam matewith a taskSetup aPaymentplan with adownpaymentEnteredinsurance inCBO andrebilled itReceiveda positivesurveyresponseProcesseda fullbalancepaymentCollectedover $25,000for themonthAssisted ateammatewith aquestionProcesseda MDCDeligibilitycheckRecognizedsomeone onthe team forsomethinggood they didLearnedsomethingnew onthe teamChanged apatientaddress onboth sidesOffered tohelp ateammateProcesseda promiseto pay callbackTookover 35calls

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something new about a process
  2. Provided positive kudos to another team member
  3. Applied a UCC adjustment
  4. Talk time was greater than 4 minutes but less than 7 minutes
  5. Corrected an Insurance Error on an account
  6. Went over UCC requirements with a patient
  7. Collected over $2000 for the day
  8. Processed an employee payroll deduction form
  9. Processed a payment for both sides for a patient
  10. Processed a patient follow-up call back
  11. Collected over $2500 for the day but under $5000
  12. Perfect Attendance for the Week
  13. Processed an adjustment in CBO
  14. Took Initiative on the call with a patient to satisfy their issues
  15. Call Quality Score of 5
  16. Received patient kudos
  17. Added insurane and rebilled
  18. Collected over $1500 for the day but less than $2000
  19. Went above and beyond for a patient
  20. Processed a self-pay discount
  21. Zero Dispositions for the week
  22. Offered to assist a team mate with a task
  23. Setup a Payment plan with a down payment
  24. Entered insurance in CBO and rebilled it
  25. Received a positive survey response
  26. Processed a full balance payment
  27. Collected over $25,000 for the month
  28. Assisted a teammate with a question
  29. Processed a MDCD eligibility check
  30. Recognized someone on the team for something good they did
  31. Learned something new on the team
  32. Changed a patient address on both sides
  33. Offered to help a team mate
  34. Processed a promise to pay call back
  35. Took over 35 calls