Receiveda positivesurveyresponsePerfectAttendancefor theWeekCollectedover $25,000for themonthLearnsomethingnew abouta processCallQualityScore of 5Processeda fullbalancepaymentApplied aUCCadjustmentRecognizedsomeone onthe team forsomethinggood they didCorrected anInsuranceError on anaccountProcesseda promiseto pay callbackOffered tohelp ateammateSetup aPaymentplan with adownpaymentAssisted ateammatewith aquestionChanged apatientaddress onboth sidesTookover 35callsEnteredinsurance inCBO andrebilled itProvidedpositivekudos toanother teammemberProcessed apayment forboth sidesfor a patientOffered toassist ateam matewith a taskReceivedpatientkudosProcesseda MDCDeligibilitycheckLearnedsomethingnew onthe teamWentabove andbeyond fora patientProcessedan employeepayrolldeductionformTook Initiativeon the callwith a patientto satisfytheir issuesCollectedover $2500for the daybut under$5000Processeda self-paydiscountZeroDispositionsfor theweekProcessedanadjustmentin CBOTalk time wasgreater than4 minutes butless than 7minutesCollectedover$2000 forthe dayWent overUCCrequirementswith apatientCollectedover $1500for the daybut less than$2000Processeda patientfollow-upcall backAddedinsuraneandrebilledReceiveda positivesurveyresponsePerfectAttendancefor theWeekCollectedover $25,000for themonthLearnsomethingnew abouta processCallQualityScore of 5Processeda fullbalancepaymentApplied aUCCadjustmentRecognizedsomeone onthe team forsomethinggood they didCorrected anInsuranceError on anaccountProcesseda promiseto pay callbackOffered tohelp ateammateSetup aPaymentplan with adownpaymentAssisted ateammatewith aquestionChanged apatientaddress onboth sidesTookover 35callsEnteredinsurance inCBO andrebilled itProvidedpositivekudos toanother teammemberProcessed apayment forboth sidesfor a patientOffered toassist ateam matewith a taskReceivedpatientkudosProcesseda MDCDeligibilitycheckLearnedsomethingnew onthe teamWentabove andbeyond fora patientProcessedan employeepayrolldeductionformTook Initiativeon the callwith a patientto satisfytheir issuesCollectedover $2500for the daybut under$5000Processeda self-paydiscountZeroDispositionsfor theweekProcessedanadjustmentin CBOTalk time wasgreater than4 minutes butless than 7minutesCollectedover$2000 forthe dayWent overUCCrequirementswith apatientCollectedover $1500for the daybut less than$2000Processeda patientfollow-upcall backAddedinsuraneandrebilled

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a positive survey response
  2. Perfect Attendance for the Week
  3. Collected over $25,000 for the month
  4. Learn something new about a process
  5. Call Quality Score of 5
  6. Processed a full balance payment
  7. Applied a UCC adjustment
  8. Recognized someone on the team for something good they did
  9. Corrected an Insurance Error on an account
  10. Processed a promise to pay call back
  11. Offered to help a team mate
  12. Setup a Payment plan with a down payment
  13. Assisted a teammate with a question
  14. Changed a patient address on both sides
  15. Took over 35 calls
  16. Entered insurance in CBO and rebilled it
  17. Provided positive kudos to another team member
  18. Processed a payment for both sides for a patient
  19. Offered to assist a team mate with a task
  20. Received patient kudos
  21. Processed a MDCD eligibility check
  22. Learned something new on the team
  23. Went above and beyond for a patient
  24. Processed an employee payroll deduction form
  25. Took Initiative on the call with a patient to satisfy their issues
  26. Collected over $2500 for the day but under $5000
  27. Processed a self-pay discount
  28. Zero Dispositions for the week
  29. Processed an adjustment in CBO
  30. Talk time was greater than 4 minutes but less than 7 minutes
  31. Collected over $2000 for the day
  32. Went over UCC requirements with a patient
  33. Collected over $1500 for the day but less than $2000
  34. Processed a patient follow-up call back
  35. Added insurane and rebilled