Collectedover $2500for the daybut under$5000Enteredinsurance inCBO andrebilled itProcesseda promiseto pay callbackSetup aPaymentplan with adownpaymentPerfectAttendancefor theWeekProcesseda fullbalancepaymentWentabove andbeyond fora patientProvidedpositivekudos toanother teammemberProcesseda patientfollow-upcall backTalk time wasgreater than4 minutes butless than 7minutesProcessed apayment forboth sidesfor a patientProcesseda MDCDeligibilitycheckCorrected anInsuranceError on anaccountTookover 35callsLearnsomethingnew abouta processProcessedanadjustmentin CBOProcesseda self-paydiscountReceivedpatientkudosLearnedsomethingnew onthe teamAssisted ateammatewith aquestionTook Initiativeon the callwith a patientto satisfytheir issuesCollectedover$2000 forthe dayApplied aUCCadjustmentCallQualityScore of 5Receiveda positivesurveyresponseCollectedover $25,000for themonthChanged apatientaddress onboth sidesOffered toassist ateam matewith a taskZeroDispositionsfor theweekCollectedover $1500for the daybut less than$2000Recognizedsomeone onthe team forsomethinggood they didOffered tohelp ateammateWent overUCCrequirementswith apatientProcessedan employeepayrolldeductionformAddedinsuraneandrebilledCollectedover $2500for the daybut under$5000Enteredinsurance inCBO andrebilled itProcesseda promiseto pay callbackSetup aPaymentplan with adownpaymentPerfectAttendancefor theWeekProcesseda fullbalancepaymentWentabove andbeyond fora patientProvidedpositivekudos toanother teammemberProcesseda patientfollow-upcall backTalk time wasgreater than4 minutes butless than 7minutesProcessed apayment forboth sidesfor a patientProcesseda MDCDeligibilitycheckCorrected anInsuranceError on anaccountTookover 35callsLearnsomethingnew abouta processProcessedanadjustmentin CBOProcesseda self-paydiscountReceivedpatientkudosLearnedsomethingnew onthe teamAssisted ateammatewith aquestionTook Initiativeon the callwith a patientto satisfytheir issuesCollectedover$2000 forthe dayApplied aUCCadjustmentCallQualityScore of 5Receiveda positivesurveyresponseCollectedover $25,000for themonthChanged apatientaddress onboth sidesOffered toassist ateam matewith a taskZeroDispositionsfor theweekCollectedover $1500for the daybut less than$2000Recognizedsomeone onthe team forsomethinggood they didOffered tohelp ateammateWent overUCCrequirementswith apatientProcessedan employeepayrolldeductionformAddedinsuraneandrebilled

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collected over $2500 for the day but under $5000
  2. Entered insurance in CBO and rebilled it
  3. Processed a promise to pay call back
  4. Setup a Payment plan with a down payment
  5. Perfect Attendance for the Week
  6. Processed a full balance payment
  7. Went above and beyond for a patient
  8. Provided positive kudos to another team member
  9. Processed a patient follow-up call back
  10. Talk time was greater than 4 minutes but less than 7 minutes
  11. Processed a payment for both sides for a patient
  12. Processed a MDCD eligibility check
  13. Corrected an Insurance Error on an account
  14. Took over 35 calls
  15. Learn something new about a process
  16. Processed an adjustment in CBO
  17. Processed a self-pay discount
  18. Received patient kudos
  19. Learned something new on the team
  20. Assisted a teammate with a question
  21. Took Initiative on the call with a patient to satisfy their issues
  22. Collected over $2000 for the day
  23. Applied a UCC adjustment
  24. Call Quality Score of 5
  25. Received a positive survey response
  26. Collected over $25,000 for the month
  27. Changed a patient address on both sides
  28. Offered to assist a team mate with a task
  29. Zero Dispositions for the week
  30. Collected over $1500 for the day but less than $2000
  31. Recognized someone on the team for something good they did
  32. Offered to help a team mate
  33. Went over UCC requirements with a patient
  34. Processed an employee payroll deduction form
  35. Added insurane and rebilled