Assisted ateammatewith aquestionZeroDispositionsfor theweekCorrected anInsuranceError on anaccountCollectedover $1500for the daybut less than$2000Collectedover $2500for the daybut under$5000Processedanadjustmentin CBOEnteredinsurance inCBO andrebilled itLearnedsomethingnew onthe teamProcesseda self-paydiscountReceiveda positivesurveyresponseProcesseda promiseto pay callbackCollectedover $25,000for themonthRecognizedsomeone onthe team forsomethinggood they didApplied aUCCadjustmentProcesseda fullbalancepaymentTook Initiativeon the callwith a patientto satisfytheir issuesProvidedpositivekudos toanother teammemberOffered tohelp ateammateTookover 35callsCallQualityScore of 5Changed apatientaddress onboth sidesPerfectAttendancefor theWeekTalk time wasgreater than4 minutes butless than 7minutesWent overUCCrequirementswith apatientWentabove andbeyond fora patientAddedinsuraneandrebilledReceivedpatientkudosOffered toassist ateam matewith a taskSetup aPaymentplan with adownpaymentProcesseda MDCDeligibilitycheckProcessed apayment forboth sidesfor a patientProcessedan employeepayrolldeductionformCollectedover$2000 forthe dayProcesseda patientfollow-upcall backLearnsomethingnew abouta processAssisted ateammatewith aquestionZeroDispositionsfor theweekCorrected anInsuranceError on anaccountCollectedover $1500for the daybut less than$2000Collectedover $2500for the daybut under$5000Processedanadjustmentin CBOEnteredinsurance inCBO andrebilled itLearnedsomethingnew onthe teamProcesseda self-paydiscountReceiveda positivesurveyresponseProcesseda promiseto pay callbackCollectedover $25,000for themonthRecognizedsomeone onthe team forsomethinggood they didApplied aUCCadjustmentProcesseda fullbalancepaymentTook Initiativeon the callwith a patientto satisfytheir issuesProvidedpositivekudos toanother teammemberOffered tohelp ateammateTookover 35callsCallQualityScore of 5Changed apatientaddress onboth sidesPerfectAttendancefor theWeekTalk time wasgreater than4 minutes butless than 7minutesWent overUCCrequirementswith apatientWentabove andbeyond fora patientAddedinsuraneandrebilledReceivedpatientkudosOffered toassist ateam matewith a taskSetup aPaymentplan with adownpaymentProcesseda MDCDeligibilitycheckProcessed apayment forboth sidesfor a patientProcessedan employeepayrolldeductionformCollectedover$2000 forthe dayProcesseda patientfollow-upcall backLearnsomethingnew abouta process

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted a teammate with a question
  2. Zero Dispositions for the week
  3. Corrected an Insurance Error on an account
  4. Collected over $1500 for the day but less than $2000
  5. Collected over $2500 for the day but under $5000
  6. Processed an adjustment in CBO
  7. Entered insurance in CBO and rebilled it
  8. Learned something new on the team
  9. Processed a self-pay discount
  10. Received a positive survey response
  11. Processed a promise to pay call back
  12. Collected over $25,000 for the month
  13. Recognized someone on the team for something good they did
  14. Applied a UCC adjustment
  15. Processed a full balance payment
  16. Took Initiative on the call with a patient to satisfy their issues
  17. Provided positive kudos to another team member
  18. Offered to help a team mate
  19. Took over 35 calls
  20. Call Quality Score of 5
  21. Changed a patient address on both sides
  22. Perfect Attendance for the Week
  23. Talk time was greater than 4 minutes but less than 7 minutes
  24. Went over UCC requirements with a patient
  25. Went above and beyond for a patient
  26. Added insurane and rebilled
  27. Received patient kudos
  28. Offered to assist a team mate with a task
  29. Setup a Payment plan with a down payment
  30. Processed a MDCD eligibility check
  31. Processed a payment for both sides for a patient
  32. Processed an employee payroll deduction form
  33. Collected over $2000 for the day
  34. Processed a patient follow-up call back
  35. Learn something new about a process