Collectedover$2000 forthe dayCollectedover $25,000for themonthOffered toassist ateam matewith a taskTookover 35callsProcessedan employeepayrolldeductionformProvidedpositivekudos toanother teammemberCollectedover $1500for the daybut less than$2000Processeda patientfollow-upcall backZeroDispositionsfor theweekProcesseda self-paydiscountCollectedover $2500for the daybut under$5000PerfectAttendancefor theWeekCorrected anInsuranceError on anaccountLearnedsomethingnew onthe teamApplied aUCCadjustmentProcessed apayment forboth sidesfor a patientWent overUCCrequirementswith apatientTalk time wasgreater than4 minutes butless than 7minutesTook Initiativeon the callwith a patientto satisfytheir issuesOffered tohelp ateammateProcesseda fullbalancepaymentLearnsomethingnew abouta processProcesseda promiseto pay callbackRecognizedsomeone onthe team forsomethinggood they didSetup aPaymentplan with adownpaymentChanged apatientaddress onboth sidesProcesseda MDCDeligibilitycheckProcessedanadjustmentin CBOWentabove andbeyond fora patientCallQualityScore of 5Enteredinsurance inCBO andrebilled itReceiveda positivesurveyresponseReceivedpatientkudosAddedinsuraneandrebilledAssisted ateammatewith aquestionCollectedover$2000 forthe dayCollectedover $25,000for themonthOffered toassist ateam matewith a taskTookover 35callsProcessedan employeepayrolldeductionformProvidedpositivekudos toanother teammemberCollectedover $1500for the daybut less than$2000Processeda patientfollow-upcall backZeroDispositionsfor theweekProcesseda self-paydiscountCollectedover $2500for the daybut under$5000PerfectAttendancefor theWeekCorrected anInsuranceError on anaccountLearnedsomethingnew onthe teamApplied aUCCadjustmentProcessed apayment forboth sidesfor a patientWent overUCCrequirementswith apatientTalk time wasgreater than4 minutes butless than 7minutesTook Initiativeon the callwith a patientto satisfytheir issuesOffered tohelp ateammateProcesseda fullbalancepaymentLearnsomethingnew abouta processProcesseda promiseto pay callbackRecognizedsomeone onthe team forsomethinggood they didSetup aPaymentplan with adownpaymentChanged apatientaddress onboth sidesProcesseda MDCDeligibilitycheckProcessedanadjustmentin CBOWentabove andbeyond fora patientCallQualityScore of 5Enteredinsurance inCBO andrebilled itReceiveda positivesurveyresponseReceivedpatientkudosAddedinsuraneandrebilledAssisted ateammatewith aquestion

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collected over $2000 for the day
  2. Collected over $25,000 for the month
  3. Offered to assist a team mate with a task
  4. Took over 35 calls
  5. Processed an employee payroll deduction form
  6. Provided positive kudos to another team member
  7. Collected over $1500 for the day but less than $2000
  8. Processed a patient follow-up call back
  9. Zero Dispositions for the week
  10. Processed a self-pay discount
  11. Collected over $2500 for the day but under $5000
  12. Perfect Attendance for the Week
  13. Corrected an Insurance Error on an account
  14. Learned something new on the team
  15. Applied a UCC adjustment
  16. Processed a payment for both sides for a patient
  17. Went over UCC requirements with a patient
  18. Talk time was greater than 4 minutes but less than 7 minutes
  19. Took Initiative on the call with a patient to satisfy their issues
  20. Offered to help a team mate
  21. Processed a full balance payment
  22. Learn something new about a process
  23. Processed a promise to pay call back
  24. Recognized someone on the team for something good they did
  25. Setup a Payment plan with a down payment
  26. Changed a patient address on both sides
  27. Processed a MDCD eligibility check
  28. Processed an adjustment in CBO
  29. Went above and beyond for a patient
  30. Call Quality Score of 5
  31. Entered insurance in CBO and rebilled it
  32. Received a positive survey response
  33. Received patient kudos
  34. Added insurane and rebilled
  35. Assisted a teammate with a question