Talk time wasgreater than4 minutes butless than 7minutesProcesseda MDCDeligibilitycheckCallQualityScore of 5Learnedsomethingnew onthe teamReceivedpatientkudosChanged apatientaddress onboth sidesReceiveda positivesurveyresponseWentabove andbeyond fora patientProcessedanadjustmentin CBOCollectedover $1500for the daybut less than$2000Processeda fullbalancepaymentProcessed apayment forboth sidesfor a patientTook Initiativeon the callwith a patientto satisfytheir issuesWent overUCCrequirementswith apatientCollectedover $25,000for themonthCollectedover$2000 forthe dayAssisted ateammatewith aquestionRecognizedsomeone onthe team forsomethinggood they didTookover 35callsProcesseda patientfollow-upcall backCollectedover $2500for the daybut under$5000Enteredinsurance inCBO andrebilled itOffered toassist ateam matewith a taskAddedinsuraneandrebilledCorrected anInsuranceError on anaccountProcesseda self-paydiscountProcessedan employeepayrolldeductionformApplied aUCCadjustmentOffered tohelp ateammateLearnsomethingnew abouta processZeroDispositionsfor theweekSetup aPaymentplan with adownpaymentProvidedpositivekudos toanother teammemberProcesseda promiseto pay callbackPerfectAttendancefor theWeekTalk time wasgreater than4 minutes butless than 7minutesProcesseda MDCDeligibilitycheckCallQualityScore of 5Learnedsomethingnew onthe teamReceivedpatientkudosChanged apatientaddress onboth sidesReceiveda positivesurveyresponseWentabove andbeyond fora patientProcessedanadjustmentin CBOCollectedover $1500for the daybut less than$2000Processeda fullbalancepaymentProcessed apayment forboth sidesfor a patientTook Initiativeon the callwith a patientto satisfytheir issuesWent overUCCrequirementswith apatientCollectedover $25,000for themonthCollectedover$2000 forthe dayAssisted ateammatewith aquestionRecognizedsomeone onthe team forsomethinggood they didTookover 35callsProcesseda patientfollow-upcall backCollectedover $2500for the daybut under$5000Enteredinsurance inCBO andrebilled itOffered toassist ateam matewith a taskAddedinsuraneandrebilledCorrected anInsuranceError on anaccountProcesseda self-paydiscountProcessedan employeepayrolldeductionformApplied aUCCadjustmentOffered tohelp ateammateLearnsomethingnew abouta processZeroDispositionsfor theweekSetup aPaymentplan with adownpaymentProvidedpositivekudos toanother teammemberProcesseda promiseto pay callbackPerfectAttendancefor theWeek

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk time was greater than 4 minutes but less than 7 minutes
  2. Processed a MDCD eligibility check
  3. Call Quality Score of 5
  4. Learned something new on the team
  5. Received patient kudos
  6. Changed a patient address on both sides
  7. Received a positive survey response
  8. Went above and beyond for a patient
  9. Processed an adjustment in CBO
  10. Collected over $1500 for the day but less than $2000
  11. Processed a full balance payment
  12. Processed a payment for both sides for a patient
  13. Took Initiative on the call with a patient to satisfy their issues
  14. Went over UCC requirements with a patient
  15. Collected over $25,000 for the month
  16. Collected over $2000 for the day
  17. Assisted a teammate with a question
  18. Recognized someone on the team for something good they did
  19. Took over 35 calls
  20. Processed a patient follow-up call back
  21. Collected over $2500 for the day but under $5000
  22. Entered insurance in CBO and rebilled it
  23. Offered to assist a team mate with a task
  24. Added insurane and rebilled
  25. Corrected an Insurance Error on an account
  26. Processed a self-pay discount
  27. Processed an employee payroll deduction form
  28. Applied a UCC adjustment
  29. Offered to help a team mate
  30. Learn something new about a process
  31. Zero Dispositions for the week
  32. Setup a Payment plan with a down payment
  33. Provided positive kudos to another team member
  34. Processed a promise to pay call back
  35. Perfect Attendance for the Week