Applied aUCCadjustmentEnteredinsurance inCBO andrebilled itZeroDispositionsfor theweekProcessedan employeepayrolldeductionformTookover 35callsSetup aPaymentplan with adownpaymentOffered tohelp ateammateProcesseda promiseto pay callbackLearnedsomethingnew onthe teamCollectedover $1500for the daybut less than$2000Collectedover $25,000for themonthProcesseda MDCDeligibilitycheckTook Initiativeon the callwith a patientto satisfytheir issuesProcessed apayment forboth sidesfor a patientProcessedanadjustmentin CBOCallQualityScore of 5Assisted ateammatewith aquestionProcesseda fullbalancepaymentChanged apatientaddress onboth sidesCorrected anInsuranceError on anaccountRecognizedsomeone onthe team forsomethinggood they didWent overUCCrequirementswith apatientCollectedover $2500for the daybut under$5000AddedinsuraneandrebilledProcesseda self-paydiscountPerfectAttendancefor theWeekLearnsomethingnew abouta processProvidedpositivekudos toanother teammemberOffered toassist ateam matewith a taskWentabove andbeyond fora patientProcesseda patientfollow-upcall backCollectedover$2000 forthe dayTalk time wasgreater than4 minutes butless than 7minutesReceiveda positivesurveyresponseReceivedpatientkudosApplied aUCCadjustmentEnteredinsurance inCBO andrebilled itZeroDispositionsfor theweekProcessedan employeepayrolldeductionformTookover 35callsSetup aPaymentplan with adownpaymentOffered tohelp ateammateProcesseda promiseto pay callbackLearnedsomethingnew onthe teamCollectedover $1500for the daybut less than$2000Collectedover $25,000for themonthProcesseda MDCDeligibilitycheckTook Initiativeon the callwith a patientto satisfytheir issuesProcessed apayment forboth sidesfor a patientProcessedanadjustmentin CBOCallQualityScore of 5Assisted ateammatewith aquestionProcesseda fullbalancepaymentChanged apatientaddress onboth sidesCorrected anInsuranceError on anaccountRecognizedsomeone onthe team forsomethinggood they didWent overUCCrequirementswith apatientCollectedover $2500for the daybut under$5000AddedinsuraneandrebilledProcesseda self-paydiscountPerfectAttendancefor theWeekLearnsomethingnew abouta processProvidedpositivekudos toanother teammemberOffered toassist ateam matewith a taskWentabove andbeyond fora patientProcesseda patientfollow-upcall backCollectedover$2000 forthe dayTalk time wasgreater than4 minutes butless than 7minutesReceiveda positivesurveyresponseReceivedpatientkudos

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Applied a UCC adjustment
  2. Entered insurance in CBO and rebilled it
  3. Zero Dispositions for the week
  4. Processed an employee payroll deduction form
  5. Took over 35 calls
  6. Setup a Payment plan with a down payment
  7. Offered to help a team mate
  8. Processed a promise to pay call back
  9. Learned something new on the team
  10. Collected over $1500 for the day but less than $2000
  11. Collected over $25,000 for the month
  12. Processed a MDCD eligibility check
  13. Took Initiative on the call with a patient to satisfy their issues
  14. Processed a payment for both sides for a patient
  15. Processed an adjustment in CBO
  16. Call Quality Score of 5
  17. Assisted a teammate with a question
  18. Processed a full balance payment
  19. Changed a patient address on both sides
  20. Corrected an Insurance Error on an account
  21. Recognized someone on the team for something good they did
  22. Went over UCC requirements with a patient
  23. Collected over $2500 for the day but under $5000
  24. Added insurane and rebilled
  25. Processed a self-pay discount
  26. Perfect Attendance for the Week
  27. Learn something new about a process
  28. Provided positive kudos to another team member
  29. Offered to assist a team mate with a task
  30. Went above and beyond for a patient
  31. Processed a patient follow-up call back
  32. Collected over $2000 for the day
  33. Talk time was greater than 4 minutes but less than 7 minutes
  34. Received a positive survey response
  35. Received patient kudos