Processeda promiseto pay callbackProcessedanadjustmentin CBOAddedinsuraneandrebilledRecognizedsomeone onthe team forsomethinggood they didZeroDispositionsfor theweekWentabove andbeyond fora patientProcesseda patientfollow-upcall backApplied aUCCadjustmentCollectedover $2500for the daybut under$5000Collectedover $1500for the daybut less than$2000Offered toassist ateam matewith a taskOffered tohelp ateammateCorrected anInsuranceError on anaccountReceiveda positivesurveyresponseChanged apatientaddress onboth sidesProvidedpositivekudos toanother teammemberCollectedover$2000 forthe daySetup aPaymentplan with adownpaymentProcesseda MDCDeligibilitycheckProcesseda fullbalancepaymentLearnedsomethingnew onthe teamTook Initiativeon the callwith a patientto satisfytheir issuesLearnsomethingnew abouta processPerfectAttendancefor theWeekProcesseda self-paydiscountCollectedover $25,000for themonthProcessed apayment forboth sidesfor a patientCallQualityScore of 5Enteredinsurance inCBO andrebilled itProcessedan employeepayrolldeductionformWent overUCCrequirementswith apatientTookover 35callsTalk time wasgreater than4 minutes butless than 7minutesReceivedpatientkudosAssisted ateammatewith aquestionProcesseda promiseto pay callbackProcessedanadjustmentin CBOAddedinsuraneandrebilledRecognizedsomeone onthe team forsomethinggood they didZeroDispositionsfor theweekWentabove andbeyond fora patientProcesseda patientfollow-upcall backApplied aUCCadjustmentCollectedover $2500for the daybut under$5000Collectedover $1500for the daybut less than$2000Offered toassist ateam matewith a taskOffered tohelp ateammateCorrected anInsuranceError on anaccountReceiveda positivesurveyresponseChanged apatientaddress onboth sidesProvidedpositivekudos toanother teammemberCollectedover$2000 forthe daySetup aPaymentplan with adownpaymentProcesseda MDCDeligibilitycheckProcesseda fullbalancepaymentLearnedsomethingnew onthe teamTook Initiativeon the callwith a patientto satisfytheir issuesLearnsomethingnew abouta processPerfectAttendancefor theWeekProcesseda self-paydiscountCollectedover $25,000for themonthProcessed apayment forboth sidesfor a patientCallQualityScore of 5Enteredinsurance inCBO andrebilled itProcessedan employeepayrolldeductionformWent overUCCrequirementswith apatientTookover 35callsTalk time wasgreater than4 minutes butless than 7minutesReceivedpatientkudosAssisted ateammatewith aquestion

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed a promise to pay call back
  2. Processed an adjustment in CBO
  3. Added insurane and rebilled
  4. Recognized someone on the team for something good they did
  5. Zero Dispositions for the week
  6. Went above and beyond for a patient
  7. Processed a patient follow-up call back
  8. Applied a UCC adjustment
  9. Collected over $2500 for the day but under $5000
  10. Collected over $1500 for the day but less than $2000
  11. Offered to assist a team mate with a task
  12. Offered to help a team mate
  13. Corrected an Insurance Error on an account
  14. Received a positive survey response
  15. Changed a patient address on both sides
  16. Provided positive kudos to another team member
  17. Collected over $2000 for the day
  18. Setup a Payment plan with a down payment
  19. Processed a MDCD eligibility check
  20. Processed a full balance payment
  21. Learned something new on the team
  22. Took Initiative on the call with a patient to satisfy their issues
  23. Learn something new about a process
  24. Perfect Attendance for the Week
  25. Processed a self-pay discount
  26. Collected over $25,000 for the month
  27. Processed a payment for both sides for a patient
  28. Call Quality Score of 5
  29. Entered insurance in CBO and rebilled it
  30. Processed an employee payroll deduction form
  31. Went over UCC requirements with a patient
  32. Took over 35 calls
  33. Talk time was greater than 4 minutes but less than 7 minutes
  34. Received patient kudos
  35. Assisted a teammate with a question