PerfectAttendancefor theWeekProcesseda promiseto pay callbackTalk time wasgreater than4 minutes butless than 7minutesOffered tohelp ateammateReceivedpatientkudosApplied aUCCadjustmentProcessedan employeepayrolldeductionformEnteredinsurance inCBO andrebilled itOffered toassist ateam matewith a taskTook Initiativeon the callwith a patientto satisfytheir issuesCorrected anInsuranceError on anaccountSetup aPaymentplan with adownpaymentProvidedpositivekudos toanother teammemberChanged apatientaddress onboth sidesAssisted ateammatewith aquestionWentabove andbeyond fora patientProcesseda self-paydiscountWent overUCCrequirementswith apatientLearnsomethingnew abouta processProcessedanadjustmentin CBOTookover 35callsProcesseda fullbalancepaymentAddedinsuraneandrebilledCollectedover $2500for the daybut under$5000Receiveda positivesurveyresponseRecognizedsomeone onthe team forsomethinggood they didZeroDispositionsfor theweekProcessed apayment forboth sidesfor a patientCollectedover $25,000for themonthLearnedsomethingnew onthe teamProcesseda MDCDeligibilitycheckCollectedover$2000 forthe dayProcesseda patientfollow-upcall backCallQualityScore of 5Collectedover $1500for the daybut less than$2000PerfectAttendancefor theWeekProcesseda promiseto pay callbackTalk time wasgreater than4 minutes butless than 7minutesOffered tohelp ateammateReceivedpatientkudosApplied aUCCadjustmentProcessedan employeepayrolldeductionformEnteredinsurance inCBO andrebilled itOffered toassist ateam matewith a taskTook Initiativeon the callwith a patientto satisfytheir issuesCorrected anInsuranceError on anaccountSetup aPaymentplan with adownpaymentProvidedpositivekudos toanother teammemberChanged apatientaddress onboth sidesAssisted ateammatewith aquestionWentabove andbeyond fora patientProcesseda self-paydiscountWent overUCCrequirementswith apatientLearnsomethingnew abouta processProcessedanadjustmentin CBOTookover 35callsProcesseda fullbalancepaymentAddedinsuraneandrebilledCollectedover $2500for the daybut under$5000Receiveda positivesurveyresponseRecognizedsomeone onthe team forsomethinggood they didZeroDispositionsfor theweekProcessed apayment forboth sidesfor a patientCollectedover $25,000for themonthLearnedsomethingnew onthe teamProcesseda MDCDeligibilitycheckCollectedover$2000 forthe dayProcesseda patientfollow-upcall backCallQualityScore of 5Collectedover $1500for the daybut less than$2000

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect Attendance for the Week
  2. Processed a promise to pay call back
  3. Talk time was greater than 4 minutes but less than 7 minutes
  4. Offered to help a team mate
  5. Received patient kudos
  6. Applied a UCC adjustment
  7. Processed an employee payroll deduction form
  8. Entered insurance in CBO and rebilled it
  9. Offered to assist a team mate with a task
  10. Took Initiative on the call with a patient to satisfy their issues
  11. Corrected an Insurance Error on an account
  12. Setup a Payment plan with a down payment
  13. Provided positive kudos to another team member
  14. Changed a patient address on both sides
  15. Assisted a teammate with a question
  16. Went above and beyond for a patient
  17. Processed a self-pay discount
  18. Went over UCC requirements with a patient
  19. Learn something new about a process
  20. Processed an adjustment in CBO
  21. Took over 35 calls
  22. Processed a full balance payment
  23. Added insurane and rebilled
  24. Collected over $2500 for the day but under $5000
  25. Received a positive survey response
  26. Recognized someone on the team for something good they did
  27. Zero Dispositions for the week
  28. Processed a payment for both sides for a patient
  29. Collected over $25,000 for the month
  30. Learned something new on the team
  31. Processed a MDCD eligibility check
  32. Collected over $2000 for the day
  33. Processed a patient follow-up call back
  34. Call Quality Score of 5
  35. Collected over $1500 for the day but less than $2000