Talk time wasgreater than4 minutes butless than 7minutesProcesseda MDCDeligibilitycheckTookover 35callsOffered toassist ateam matewith a taskCollectedover $25,000for themonthCallQualityScore of 5Changed apatientaddress onboth sidesProcessedan employeepayrolldeductionformReceivedpatientkudosLearnedsomethingnew onthe teamProcesseda patientfollow-upcall backProcesseda fullbalancepaymentProcesseda promiseto pay callbackCollectedover $1500for the daybut less than$2000Applied aUCCadjustmentAddedinsuraneandrebilledPerfectAttendancefor theWeekProvidedpositivekudos toanother teammemberEnteredinsurance inCBO andrebilled itWentabove andbeyond fora patientProcessedanadjustmentin CBOProcessed apayment forboth sidesfor a patientRecognizedsomeone onthe team forsomethinggood they didTook Initiativeon the callwith a patientto satisfytheir issuesWent overUCCrequirementswith apatientReceiveda positivesurveyresponseLearnsomethingnew abouta processSetup aPaymentplan with adownpaymentCollectedover $2500for the daybut under$5000Collectedover$2000 forthe dayZeroDispositionsfor theweekOffered tohelp ateammateAssisted ateammatewith aquestionProcesseda self-paydiscountCorrected anInsuranceError on anaccountTalk time wasgreater than4 minutes butless than 7minutesProcesseda MDCDeligibilitycheckTookover 35callsOffered toassist ateam matewith a taskCollectedover $25,000for themonthCallQualityScore of 5Changed apatientaddress onboth sidesProcessedan employeepayrolldeductionformReceivedpatientkudosLearnedsomethingnew onthe teamProcesseda patientfollow-upcall backProcesseda fullbalancepaymentProcesseda promiseto pay callbackCollectedover $1500for the daybut less than$2000Applied aUCCadjustmentAddedinsuraneandrebilledPerfectAttendancefor theWeekProvidedpositivekudos toanother teammemberEnteredinsurance inCBO andrebilled itWentabove andbeyond fora patientProcessedanadjustmentin CBOProcessed apayment forboth sidesfor a patientRecognizedsomeone onthe team forsomethinggood they didTook Initiativeon the callwith a patientto satisfytheir issuesWent overUCCrequirementswith apatientReceiveda positivesurveyresponseLearnsomethingnew abouta processSetup aPaymentplan with adownpaymentCollectedover $2500for the daybut under$5000Collectedover$2000 forthe dayZeroDispositionsfor theweekOffered tohelp ateammateAssisted ateammatewith aquestionProcesseda self-paydiscountCorrected anInsuranceError on anaccount

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk time was greater than 4 minutes but less than 7 minutes
  2. Processed a MDCD eligibility check
  3. Took over 35 calls
  4. Offered to assist a team mate with a task
  5. Collected over $25,000 for the month
  6. Call Quality Score of 5
  7. Changed a patient address on both sides
  8. Processed an employee payroll deduction form
  9. Received patient kudos
  10. Learned something new on the team
  11. Processed a patient follow-up call back
  12. Processed a full balance payment
  13. Processed a promise to pay call back
  14. Collected over $1500 for the day but less than $2000
  15. Applied a UCC adjustment
  16. Added insurane and rebilled
  17. Perfect Attendance for the Week
  18. Provided positive kudos to another team member
  19. Entered insurance in CBO and rebilled it
  20. Went above and beyond for a patient
  21. Processed an adjustment in CBO
  22. Processed a payment for both sides for a patient
  23. Recognized someone on the team for something good they did
  24. Took Initiative on the call with a patient to satisfy their issues
  25. Went over UCC requirements with a patient
  26. Received a positive survey response
  27. Learn something new about a process
  28. Setup a Payment plan with a down payment
  29. Collected over $2500 for the day but under $5000
  30. Collected over $2000 for the day
  31. Zero Dispositions for the week
  32. Offered to help a team mate
  33. Assisted a teammate with a question
  34. Processed a self-pay discount
  35. Corrected an Insurance Error on an account