AddedinsuraneandrebilledProcessed apayment forboth sidesfor a patientCallQualityScore of 5Enteredinsurance inCBO andrebilled itReceiveda positivesurveyresponseTookover 35callsProcesseda MDCDeligibilitycheckPerfectAttendancefor theWeekProvidedpositivekudos toanother teammemberLearnedsomethingnew onthe teamReceivedpatientkudosChanged apatientaddress onboth sidesApplied aUCCadjustmentZeroDispositionsfor theweekProcessedan employeepayrolldeductionformTook Initiativeon the callwith a patientto satisfytheir issuesProcesseda fullbalancepaymentAssisted ateammatewith aquestionCollectedover $25,000for themonthCollectedover $2500for the daybut under$5000Processeda promiseto pay callbackWent overUCCrequirementswith apatientCollectedover$2000 forthe dayProcesseda self-paydiscountProcessedanadjustmentin CBOOffered tohelp ateammateCorrected anInsuranceError on anaccountLearnsomethingnew abouta processRecognizedsomeone onthe team forsomethinggood they didTalk time wasgreater than4 minutes butless than 7minutesOffered toassist ateam matewith a taskWentabove andbeyond fora patientSetup aPaymentplan with adownpaymentProcesseda patientfollow-upcall backCollectedover $1500for the daybut less than$2000AddedinsuraneandrebilledProcessed apayment forboth sidesfor a patientCallQualityScore of 5Enteredinsurance inCBO andrebilled itReceiveda positivesurveyresponseTookover 35callsProcesseda MDCDeligibilitycheckPerfectAttendancefor theWeekProvidedpositivekudos toanother teammemberLearnedsomethingnew onthe teamReceivedpatientkudosChanged apatientaddress onboth sidesApplied aUCCadjustmentZeroDispositionsfor theweekProcessedan employeepayrolldeductionformTook Initiativeon the callwith a patientto satisfytheir issuesProcesseda fullbalancepaymentAssisted ateammatewith aquestionCollectedover $25,000for themonthCollectedover $2500for the daybut under$5000Processeda promiseto pay callbackWent overUCCrequirementswith apatientCollectedover$2000 forthe dayProcesseda self-paydiscountProcessedanadjustmentin CBOOffered tohelp ateammateCorrected anInsuranceError on anaccountLearnsomethingnew abouta processRecognizedsomeone onthe team forsomethinggood they didTalk time wasgreater than4 minutes butless than 7minutesOffered toassist ateam matewith a taskWentabove andbeyond fora patientSetup aPaymentplan with adownpaymentProcesseda patientfollow-upcall backCollectedover $1500for the daybut less than$2000

January Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added insurane and rebilled
  2. Processed a payment for both sides for a patient
  3. Call Quality Score of 5
  4. Entered insurance in CBO and rebilled it
  5. Received a positive survey response
  6. Took over 35 calls
  7. Processed a MDCD eligibility check
  8. Perfect Attendance for the Week
  9. Provided positive kudos to another team member
  10. Learned something new on the team
  11. Received patient kudos
  12. Changed a patient address on both sides
  13. Applied a UCC adjustment
  14. Zero Dispositions for the week
  15. Processed an employee payroll deduction form
  16. Took Initiative on the call with a patient to satisfy their issues
  17. Processed a full balance payment
  18. Assisted a teammate with a question
  19. Collected over $25,000 for the month
  20. Collected over $2500 for the day but under $5000
  21. Processed a promise to pay call back
  22. Went over UCC requirements with a patient
  23. Collected over $2000 for the day
  24. Processed a self-pay discount
  25. Processed an adjustment in CBO
  26. Offered to help a team mate
  27. Corrected an Insurance Error on an account
  28. Learn something new about a process
  29. Recognized someone on the team for something good they did
  30. Talk time was greater than 4 minutes but less than 7 minutes
  31. Offered to assist a team mate with a task
  32. Went above and beyond for a patient
  33. Setup a Payment plan with a down payment
  34. Processed a patient follow-up call back
  35. Collected over $1500 for the day but less than $2000