Under 25% Not Relevant for Service Plus at month end Transfer Rate under 20% at month end Transferred a Service Plus pop Answer a peers question in the chat Customer says you are awesome Under Peer AHT at month end No escalations at month end No TBCs at month end AHT improved over December Successful HPI Rep Sat over 9.5 Adherence over 88% at month end Adherence over 90% at month end Rave Review 100% ASK ASK average over 96% at month end Rep Resolve over 95% at month end ACW under 2 minutes at month end Over 20 Surveys Personal under 1.5% at month end Consult Rate under 4% at month end Processing under 1.5% at month end Successful API Send you peer a kudos De- escalated a call AHT w/in 15 seconds of peer at month end At least 10 surveys Offered Service Plus Under 25% Not Relevant for Service Plus at month end Transfer Rate under 20% at month end Transferred a Service Plus pop Answer a peers question in the chat Customer says you are awesome Under Peer AHT at month end No escalations at month end No TBCs at month end AHT improved over December Successful HPI Rep Sat over 9.5 Adherence over 88% at month end Adherence over 90% at month end Rave Review 100% ASK ASK average over 96% at month end Rep Resolve over 95% at month end ACW under 2 minutes at month end Over 20 Surveys Personal under 1.5% at month end Consult Rate under 4% at month end Processing under 1.5% at month end Successful API Send you peer a kudos De- escalated a call AHT w/in 15 seconds of peer at month end At least 10 surveys Offered Service Plus
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Under 25% Not Relevant for Service Plus at month end
Transfer Rate under 20% at month end
Transferred a Service Plus pop
Answer a peers question in the chat
Customer says you are awesome
Under Peer AHT at month end
No escalations at month end
No TBCs at month end
AHT improved over December
Successful HPI
Rep Sat over 9.5
Adherence over 88% at month end
Adherence over 90% at month end
Rave Review
100% ASK
ASK average over 96% at month end
Rep Resolve over 95% at month end
ACW under 2 minutes at month end
Over 20 Surveys
Personal under 1.5% at month end
Consult Rate under 4% at month end
Processing under 1.5% at month end
Successful API
Send you peer a kudos
De-escalated a call
AHT w/in 15 seconds of peer at month end
At least 10 surveys
Offered Service Plus