(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Processing under 1.5% at month end
AHT improved over December
Adherence over 88% at month end
Consult Rate under 4% at month end
Rep Sat over 9.5
No escalations at month end
ASK average over 96% at month end
Rave Review
100% ASK
Answer a peers question in the chat
Under Peer AHT at month end
Adherence over 90% at month end
At least 10 surveys
Customer says you are awesome
ACW under 2 minutes at month end
De-escalated a call
Transferred a Service Plus pop
Over 20 Surveys
Send you peer a kudos
Offered Service Plus
Transfer Rate under 20% at month end
Rep Resolve over 95% at month end
Successful API
AHT w/in 15 seconds of peer at month end
Personal under 1.5% at month end
No TBCs at month end
Successful HPI
Under 25% Not Relevant for Service Plus at month end
