Use thetelephoneifnecessaryInformed oftreatmentprior tostartingRight toEmergencyserviceRight to beinvolved inyour careplanWritteninformationProtectionagainstdiscriminationTo be treatedwith dignityand respectReceive carefromcompetenttrained staffFree tocomplainaboutServiceFair andtimelyprocess toresolve anissueActive partindevelopingcare planRight tofile agrievanceRight toknowstateagenciesRight toinformationabout yourcareRefusetreatment ormedicationsPersonalinformationprivateTalk toyour nurseof doctorprivatelySomeoneto help youunderstandinformationRight tofile acomplaintChooseyourproviderFreefromNeglectMedicalinformationprivateRight toappeal andknow theprocessServed byproperlytrainedemployeesUse thetelephoneifnecessaryInformed oftreatmentprior tostartingRight toEmergencyserviceRight to beinvolved inyour careplanWritteninformationProtectionagainstdiscriminationTo be treatedwith dignityand respectReceive carefromcompetenttrained staffFree tocomplainaboutServiceFair andtimelyprocess toresolve anissueActive partindevelopingcare planRight tofile agrievanceRight toknowstateagenciesRight toinformationabout yourcareRefusetreatment ormedicationsPersonalinformationprivateTalk toyour nurseof doctorprivatelySomeoneto help youunderstandinformationRight tofile acomplaintChooseyourproviderFreefromNeglectMedicalinformationprivateRight toappeal andknow theprocessServed byproperlytrainedemployees

RESIDENT RIGHTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the telephone if necessary
  2. Informed of treatment prior to starting
  3. Right to Emergency service
  4. Right to be involved in your care plan
  5. Written information
  6. Protection against discrimination
  7. To be treated with dignity and respect
  8. Receive care from competent trained staff
  9. Free to complain about Service
  10. Fair and timely process to resolve an issue
  11. Active part in developing care plan
  12. Right to file a grievance
  13. Right to know state agencies
  14. Right to information about your care
  15. Refuse treatment or medications
  16. Personal information private
  17. Talk to your nurse of doctor privately
  18. Someone to help you understand information
  19. Right to file a complaint
  20. Choose your provider
  21. Free from Neglect
  22. Medical information private
  23. Right to appeal and know the process
  24. Served by properly trained employees