PersonalinformationprivateRight tofile agrievanceTo be treatedwith dignityand respectReceive carefromcompetenttrained staffRight toknowstateagenciesActive partindevelopingcare planRight toappeal andknow theprocessRight tofile acomplaintFair andtimelyprocess toresolve anissueWritteninformationRight to beinvolved inyour careplanFreefromNeglectTalk toyour nurseof doctorprivatelyInformed oftreatmentprior tostartingRight toEmergencyserviceServed byproperlytrainedemployeesMedicalinformationprivateUse thetelephoneifnecessarySomeoneto help youunderstandinformationProtectionagainstdiscriminationFree tocomplainaboutServiceRight toinformationabout yourcareRefusetreatment ormedicationsChooseyourproviderPersonalinformationprivateRight tofile agrievanceTo be treatedwith dignityand respectReceive carefromcompetenttrained staffRight toknowstateagenciesActive partindevelopingcare planRight toappeal andknow theprocessRight tofile acomplaintFair andtimelyprocess toresolve anissueWritteninformationRight to beinvolved inyour careplanFreefromNeglectTalk toyour nurseof doctorprivatelyInformed oftreatmentprior tostartingRight toEmergencyserviceServed byproperlytrainedemployeesMedicalinformationprivateUse thetelephoneifnecessarySomeoneto help youunderstandinformationProtectionagainstdiscriminationFree tocomplainaboutServiceRight toinformationabout yourcareRefusetreatment ormedicationsChooseyourprovider

RESIDENT RIGHTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personal information private
  2. Right to file a grievance
  3. To be treated with dignity and respect
  4. Receive care from competent trained staff
  5. Right to know state agencies
  6. Active part in developing care plan
  7. Right to appeal and know the process
  8. Right to file a complaint
  9. Fair and timely process to resolve an issue
  10. Written information
  11. Right to be involved in your care plan
  12. Free from Neglect
  13. Talk to your nurse of doctor privately
  14. Informed of treatment prior to starting
  15. Right to Emergency service
  16. Served by properly trained employees
  17. Medical information private
  18. Use the telephone if necessary
  19. Someone to help you understand information
  20. Protection against discrimination
  21. Free to complain about Service
  22. Right to information about your care
  23. Refuse treatment or medications
  24. Choose your provider