Right toappeal andknow theprocessFree tocomplainaboutServiceRight toEmergencyserviceWritteninformationInformed oftreatmentprior tostartingTo be treatedwith dignityand respectTalk toyour nurseof doctorprivatelyFair andtimelyprocess toresolve anissueProtectionagainstdiscriminationRight tofile agrievanceFreefromNeglectSomeoneto help youunderstandinformationRight toinformationabout yourcareRight to beinvolved inyour careplanRight toknowstateagenciesPersonalinformationprivateRight tofile acomplaintUse thetelephoneifnecessaryRefusetreatment ormedicationsReceive carefromcompetenttrained staffChooseyourproviderServed byproperlytrainedemployeesActive partindevelopingcare planMedicalinformationprivateRight toappeal andknow theprocessFree tocomplainaboutServiceRight toEmergencyserviceWritteninformationInformed oftreatmentprior tostartingTo be treatedwith dignityand respectTalk toyour nurseof doctorprivatelyFair andtimelyprocess toresolve anissueProtectionagainstdiscriminationRight tofile agrievanceFreefromNeglectSomeoneto help youunderstandinformationRight toinformationabout yourcareRight to beinvolved inyour careplanRight toknowstateagenciesPersonalinformationprivateRight tofile acomplaintUse thetelephoneifnecessaryRefusetreatment ormedicationsReceive carefromcompetenttrained staffChooseyourproviderServed byproperlytrainedemployeesActive partindevelopingcare planMedicalinformationprivate

RESIDENT RIGHTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Right to appeal and know the process
  2. Free to complain about Service
  3. Right to Emergency service
  4. Written information
  5. Informed of treatment prior to starting
  6. To be treated with dignity and respect
  7. Talk to your nurse of doctor privately
  8. Fair and timely process to resolve an issue
  9. Protection against discrimination
  10. Right to file a grievance
  11. Free from Neglect
  12. Someone to help you understand information
  13. Right to information about your care
  14. Right to be involved in your care plan
  15. Right to know state agencies
  16. Personal information private
  17. Right to file a complaint
  18. Use the telephone if necessary
  19. Refuse treatment or medications
  20. Receive care from competent trained staff
  21. Choose your provider
  22. Served by properly trained employees
  23. Active part in developing care plan
  24. Medical information private