SSP Empathy Correct title and info in task Offered additional assistance Kept caller informed during silence RTW date updated correctly Info provided aligns with claimant file SSP Verified additional identifiers Got all information for intake kept caller informed during silence Task created, when applicable Communicated what has to happen next Accurate and complete documentation Empathy Callers Name x 2 Time entered w/in approved parameters Info provided follows RG policies/proc Ownership statements Recapped Verify Schedule RTW date updated correctly Callers Name x 2 Ownership Statements SSP Empathy Correct title and info in task Offered additional assistance Kept caller informed during silence RTW date updated correctly Info provided aligns with claimant file SSP Verified additional identifiers Got all information for intake kept caller informed during silence Task created, when applicable Communicated what has to happen next Accurate and complete documentation Empathy Callers Name x 2 Time entered w/in approved parameters Info provided follows RG policies/proc Ownership statements Recapped Verify Schedule RTW date updated correctly Callers Name x 2 Ownership Statements
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SSP
Empathy
Correct title and info in task
Offered additional assistance
Kept caller informed during silence
RTW date updated correctly
Info provided aligns with claimant file
SSP
Verified additional identifiers
Got all information for intake
kept caller informed during silence
Task created, when applicable
Communicated what has to happen next
Accurate and complete documentation
Empathy
Callers Name x 2
Time entered w/in approved parameters
Info provided follows RG policies/proc
Ownership statements
Recapped
Verify Schedule
RTW date updated correctly
Callers Name x 2
Ownership Statements