Taskcreated,whenapplicableRTW dateupdatedcorrectlyEmpathyRTW dateupdatedcorrectlyOfferedadditionalassistanceAccurate andcompletedocumentationSSPOwnershipStatementsRecappedCallersNamex 2SSPInfoprovidedfollows RGpolicies/procTime enteredw/inapprovedparametersKept callerinformedduringsilencekept callerinformedduringsilenceCorrecttitle andinfo intaskCallersNamex 2EmpathyGot allinformationfor intakeCommunicatedwhat has tohappen nextVerifyScheduleOwnershipstatementsVerifiedadditionalidentifiersInfo providedaligns withclaimant fileTaskcreated,whenapplicableRTW dateupdatedcorrectlyEmpathyRTW dateupdatedcorrectlyOfferedadditionalassistanceAccurate andcompletedocumentationSSPOwnershipStatementsRecappedCallersNamex 2SSPInfoprovidedfollows RGpolicies/procTime enteredw/inapprovedparametersKept callerinformedduringsilencekept callerinformedduringsilenceCorrecttitle andinfo intaskCallersNamex 2EmpathyGot allinformationfor intakeCommunicatedwhat has tohappen nextVerifyScheduleOwnershipstatementsVerifiedadditionalidentifiersInfo providedaligns withclaimant file

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Task created, when applicable
  2. RTW date updated correctly
  3. Empathy
  4. RTW date updated correctly
  5. Offered additional assistance
  6. Accurate and complete documentation
  7. SSP
  8. Ownership Statements
  9. Recapped
  10. Callers Name x 2
  11. SSP
  12. Info provided follows RG policies/proc
  13. Time entered w/in approved parameters
  14. Kept caller informed during silence
  15. kept caller informed during silence
  16. Correct title and info in task
  17. Callers Name x 2
  18. Empathy
  19. Got all information for intake
  20. Communicated what has to happen next
  21. Verify Schedule
  22. Ownership statements
  23. Verified additional identifiers
  24. Info provided aligns with claimant file