Callers Name x 2 Verify Schedule Communicated what has to happen next SSP Verified additional identifiers RTW date updated correctly Task created, when applicable Ownership statements Offered additional assistance Ownership Statements Accurate and complete documentation Info provided follows RG policies/proc Info provided aligns with claimant file RTW date updated correctly Kept caller informed during silence Empathy Callers Name x 2 Empathy Time entered w/in approved parameters Got all information for intake Correct title and info in task Recapped SSP kept caller informed during silence Callers Name x 2 Verify Schedule Communicated what has to happen next SSP Verified additional identifiers RTW date updated correctly Task created, when applicable Ownership statements Offered additional assistance Ownership Statements Accurate and complete documentation Info provided follows RG policies/proc Info provided aligns with claimant file RTW date updated correctly Kept caller informed during silence Empathy Callers Name x 2 Empathy Time entered w/in approved parameters Got all information for intake Correct title and info in task Recapped SSP kept caller informed during silence
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Callers Name x 2
Verify Schedule
Communicated what has to happen next
SSP
Verified additional identifiers
RTW date updated correctly
Task created, when applicable
Ownership statements
Offered additional assistance
Ownership Statements
Accurate and complete documentation
Info provided follows RG policies/proc
Info provided aligns with claimant file
RTW date updated correctly
Kept caller informed during silence
Empathy
Callers Name x 2
Empathy
Time entered w/in approved parameters
Got all information for intake
Correct title and info in task
Recapped
SSP
kept caller informed during silence