Communicatedwhat has tohappen nextSSPOwnershipStatementsEmpathySSPGot allinformationfor intakeAccurate andcompletedocumentationCallersNamex 2RTW dateupdatedcorrectlyRTW dateupdatedcorrectlyOwnershipstatementsKept callerinformedduringsilenceVerifiedadditionalidentifiersOfferedadditionalassistanceInfo providedaligns withclaimant fileCorrecttitle andinfo intaskRecappedkept callerinformedduringsilenceCallersNamex 2Infoprovidedfollows RGpolicies/procVerifyScheduleEmpathyTime enteredw/inapprovedparametersTaskcreated,whenapplicableCommunicatedwhat has tohappen nextSSPOwnershipStatementsEmpathySSPGot allinformationfor intakeAccurate andcompletedocumentationCallersNamex 2RTW dateupdatedcorrectlyRTW dateupdatedcorrectlyOwnershipstatementsKept callerinformedduringsilenceVerifiedadditionalidentifiersOfferedadditionalassistanceInfo providedaligns withclaimant fileCorrecttitle andinfo intaskRecappedkept callerinformedduringsilenceCallersNamex 2Infoprovidedfollows RGpolicies/procVerifyScheduleEmpathyTime enteredw/inapprovedparametersTaskcreated,whenapplicable

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communicated what has to happen next
  2. SSP
  3. Ownership Statements
  4. Empathy
  5. SSP
  6. Got all information for intake
  7. Accurate and complete documentation
  8. Callers Name x 2
  9. RTW date updated correctly
  10. RTW date updated correctly
  11. Ownership statements
  12. Kept caller informed during silence
  13. Verified additional identifiers
  14. Offered additional assistance
  15. Info provided aligns with claimant file
  16. Correct title and info in task
  17. Recapped
  18. kept caller informed during silence
  19. Callers Name x 2
  20. Info provided follows RG policies/proc
  21. Verify Schedule
  22. Empathy
  23. Time entered w/in approved parameters
  24. Task created, when applicable