Got all information for intake Callers Name x 2 RTW date updated correctly Verified additional identifiers Communicated what has to happen next Recapped Empathy Accurate and complete documentation Task created, when applicable RTW date updated correctly Offered additional assistance Ownership Statements Kept caller informed during silence SSP Info provided aligns with claimant file Ownership statements Callers Name x 2 SSP Empathy Time entered w/in approved parameters Verify Schedule kept caller informed during silence Info provided follows RG policies/proc Correct title and info in task Got all information for intake Callers Name x 2 RTW date updated correctly Verified additional identifiers Communicated what has to happen next Recapped Empathy Accurate and complete documentation Task created, when applicable RTW date updated correctly Offered additional assistance Ownership Statements Kept caller informed during silence SSP Info provided aligns with claimant file Ownership statements Callers Name x 2 SSP Empathy Time entered w/in approved parameters Verify Schedule kept caller informed during silence Info provided follows RG policies/proc Correct title and info in task
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Got all information for intake
Callers Name x 2
RTW date updated correctly
Verified additional identifiers
Communicated what has to happen next
Recapped
Empathy
Accurate and complete documentation
Task created, when applicable
RTW date updated correctly
Offered additional assistance
Ownership Statements
Kept caller informed during silence
SSP
Info provided aligns with claimant file
Ownership statements
Callers Name x 2
SSP
Empathy
Time entered w/in approved parameters
Verify Schedule
kept caller informed during silence
Info provided follows RG policies/proc
Correct title and info in task