SSPEmpathyVerifyScheduleEmpathyRecappedkept callerinformedduringsilenceRTW dateupdatedcorrectlyCallersNamex 2Correcttitle andinfo intaskOwnershipStatementsSSPCallersNamex 2RTW dateupdatedcorrectlyTime enteredw/inapprovedparametersKept callerinformedduringsilenceGot allinformationfor intakeOfferedadditionalassistanceCommunicatedwhat has tohappen nextAccurate andcompletedocumentationOwnershipstatementsVerifiedadditionalidentifiersTaskcreated,whenapplicableInfoprovidedfollows RGpolicies/procInfo providedaligns withclaimant fileSSPEmpathyVerifyScheduleEmpathyRecappedkept callerinformedduringsilenceRTW dateupdatedcorrectlyCallersNamex 2Correcttitle andinfo intaskOwnershipStatementsSSPCallersNamex 2RTW dateupdatedcorrectlyTime enteredw/inapprovedparametersKept callerinformedduringsilenceGot allinformationfor intakeOfferedadditionalassistanceCommunicatedwhat has tohappen nextAccurate andcompletedocumentationOwnershipstatementsVerifiedadditionalidentifiersTaskcreated,whenapplicableInfoprovidedfollows RGpolicies/procInfo providedaligns withclaimant file

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SSP
  2. Empathy
  3. Verify Schedule
  4. Empathy
  5. Recapped
  6. kept caller informed during silence
  7. RTW date updated correctly
  8. Callers Name x 2
  9. Correct title and info in task
  10. Ownership Statements
  11. SSP
  12. Callers Name x 2
  13. RTW date updated correctly
  14. Time entered w/in approved parameters
  15. Kept caller informed during silence
  16. Got all information for intake
  17. Offered additional assistance
  18. Communicated what has to happen next
  19. Accurate and complete documentation
  20. Ownership statements
  21. Verified additional identifiers
  22. Task created, when applicable
  23. Info provided follows RG policies/proc
  24. Info provided aligns with claimant file