Communicated what has to happen next SSP Ownership Statements Empathy SSP Got all information for intake Accurate and complete documentation Callers Name x 2 RTW date updated correctly RTW date updated correctly Ownership statements Kept caller informed during silence Verified additional identifiers Offered additional assistance Info provided aligns with claimant file Correct title and info in task Recapped kept caller informed during silence Callers Name x 2 Info provided follows RG policies/proc Verify Schedule Empathy Time entered w/in approved parameters Task created, when applicable Communicated what has to happen next SSP Ownership Statements Empathy SSP Got all information for intake Accurate and complete documentation Callers Name x 2 RTW date updated correctly RTW date updated correctly Ownership statements Kept caller informed during silence Verified additional identifiers Offered additional assistance Info provided aligns with claimant file Correct title and info in task Recapped kept caller informed during silence Callers Name x 2 Info provided follows RG policies/proc Verify Schedule Empathy Time entered w/in approved parameters Task created, when applicable
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Communicated what has to happen next
SSP
Ownership Statements
Empathy
SSP
Got all information for intake
Accurate and complete documentation
Callers Name x 2
RTW date updated correctly
RTW date updated correctly
Ownership statements
Kept caller informed during silence
Verified additional identifiers
Offered additional assistance
Info provided aligns with claimant file
Correct title and info in task
Recapped
kept caller informed during silence
Callers Name x 2
Info provided follows RG policies/proc
Verify Schedule
Empathy
Time entered w/in approved parameters
Task created, when applicable