SSP Empathy Verify Schedule Empathy Recapped kept caller informed during silence RTW date updated correctly Callers Name x 2 Correct title and info in task Ownership Statements SSP Callers Name x 2 RTW date updated correctly Time entered w/in approved parameters Kept caller informed during silence Got all information for intake Offered additional assistance Communicated what has to happen next Accurate and complete documentation Ownership statements Verified additional identifiers Task created, when applicable Info provided follows RG policies/proc Info provided aligns with claimant file SSP Empathy Verify Schedule Empathy Recapped kept caller informed during silence RTW date updated correctly Callers Name x 2 Correct title and info in task Ownership Statements SSP Callers Name x 2 RTW date updated correctly Time entered w/in approved parameters Kept caller informed during silence Got all information for intake Offered additional assistance Communicated what has to happen next Accurate and complete documentation Ownership statements Verified additional identifiers Task created, when applicable Info provided follows RG policies/proc Info provided aligns with claimant file
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SSP
Empathy
Verify Schedule
Empathy
Recapped
kept caller informed during silence
RTW date updated correctly
Callers Name x 2
Correct title and info in task
Ownership Statements
SSP
Callers Name x 2
RTW date updated correctly
Time entered w/in approved parameters
Kept caller informed during silence
Got all information for intake
Offered additional assistance
Communicated what has to happen next
Accurate and complete documentation
Ownership statements
Verified additional identifiers
Task created, when applicable
Info provided follows RG policies/proc
Info provided aligns with claimant file