CallersNamex 2VerifyScheduleCommunicatedwhat has tohappen nextSSPVerifiedadditionalidentifiersRTW dateupdatedcorrectlyTaskcreated,whenapplicableOwnershipstatementsOfferedadditionalassistanceOwnershipStatementsAccurate andcompletedocumentationInfoprovidedfollows RGpolicies/procInfo providedaligns withclaimant fileRTW dateupdatedcorrectlyKept callerinformedduringsilenceEmpathyCallersNamex 2EmpathyTime enteredw/inapprovedparametersGot allinformationfor intakeCorrecttitle andinfo intaskRecappedSSPkept callerinformedduringsilenceCallersNamex 2VerifyScheduleCommunicatedwhat has tohappen nextSSPVerifiedadditionalidentifiersRTW dateupdatedcorrectlyTaskcreated,whenapplicableOwnershipstatementsOfferedadditionalassistanceOwnershipStatementsAccurate andcompletedocumentationInfoprovidedfollows RGpolicies/procInfo providedaligns withclaimant fileRTW dateupdatedcorrectlyKept callerinformedduringsilenceEmpathyCallersNamex 2EmpathyTime enteredw/inapprovedparametersGot allinformationfor intakeCorrecttitle andinfo intaskRecappedSSPkept callerinformedduringsilence

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Callers Name x 2
  2. Verify Schedule
  3. Communicated what has to happen next
  4. SSP
  5. Verified additional identifiers
  6. RTW date updated correctly
  7. Task created, when applicable
  8. Ownership statements
  9. Offered additional assistance
  10. Ownership Statements
  11. Accurate and complete documentation
  12. Info provided follows RG policies/proc
  13. Info provided aligns with claimant file
  14. RTW date updated correctly
  15. Kept caller informed during silence
  16. Empathy
  17. Callers Name x 2
  18. Empathy
  19. Time entered w/in approved parameters
  20. Got all information for intake
  21. Correct title and info in task
  22. Recapped
  23. SSP
  24. kept caller informed during silence