CallersNamex 2RTW dateupdatedcorrectlyCorrecttitle andinfo intaskkept callerinformedduringsilenceVerifyScheduleGot allinformationfor intakeRTW dateupdatedcorrectlyEmpathyInfo providedaligns withclaimant fileTime enteredw/inapprovedparametersOfferedadditionalassistanceSSPCommunicatedwhat has tohappen nextEmpathyTaskcreated,whenapplicableInfoprovidedfollows RGpolicies/procAccurate andcompletedocumentationCallersNamex 2OwnershipstatementsSSPKept callerinformedduringsilenceRecappedOwnershipStatementsVerifiedadditionalidentifiersCallersNamex 2RTW dateupdatedcorrectlyCorrecttitle andinfo intaskkept callerinformedduringsilenceVerifyScheduleGot allinformationfor intakeRTW dateupdatedcorrectlyEmpathyInfo providedaligns withclaimant fileTime enteredw/inapprovedparametersOfferedadditionalassistanceSSPCommunicatedwhat has tohappen nextEmpathyTaskcreated,whenapplicableInfoprovidedfollows RGpolicies/procAccurate andcompletedocumentationCallersNamex 2OwnershipstatementsSSPKept callerinformedduringsilenceRecappedOwnershipStatementsVerifiedadditionalidentifiers

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Callers Name x 2
  2. RTW date updated correctly
  3. Correct title and info in task
  4. kept caller informed during silence
  5. Verify Schedule
  6. Got all information for intake
  7. RTW date updated correctly
  8. Empathy
  9. Info provided aligns with claimant file
  10. Time entered w/in approved parameters
  11. Offered additional assistance
  12. SSP
  13. Communicated what has to happen next
  14. Empathy
  15. Task created, when applicable
  16. Info provided follows RG policies/proc
  17. Accurate and complete documentation
  18. Callers Name x 2
  19. Ownership statements
  20. SSP
  21. Kept caller informed during silence
  22. Recapped
  23. Ownership Statements
  24. Verified additional identifiers