kept callerinformedduringsilenceSSPSSPInfoprovidedfollows RGpolicies/procVerifyScheduleCallersNamex 2EmpathyAccurate andcompletedocumentationGot allinformationfor intakeTaskcreated,whenapplicableVerifiedadditionalidentifiersCallersNamex 2Info providedaligns withclaimant fileRecappedOwnershipstatementsCommunicatedwhat has tohappen nextOwnershipStatementsCorrecttitle andinfo intaskRTW dateupdatedcorrectlyTime enteredw/inapprovedparametersRTW dateupdatedcorrectlyOfferedadditionalassistanceEmpathyKept callerinformedduringsilencekept callerinformedduringsilenceSSPSSPInfoprovidedfollows RGpolicies/procVerifyScheduleCallersNamex 2EmpathyAccurate andcompletedocumentationGot allinformationfor intakeTaskcreated,whenapplicableVerifiedadditionalidentifiersCallersNamex 2Info providedaligns withclaimant fileRecappedOwnershipstatementsCommunicatedwhat has tohappen nextOwnershipStatementsCorrecttitle andinfo intaskRTW dateupdatedcorrectlyTime enteredw/inapprovedparametersRTW dateupdatedcorrectlyOfferedadditionalassistanceEmpathyKept callerinformedduringsilence

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. kept caller informed during silence
  2. SSP
  3. SSP
  4. Info provided follows RG policies/proc
  5. Verify Schedule
  6. Callers Name x 2
  7. Empathy
  8. Accurate and complete documentation
  9. Got all information for intake
  10. Task created, when applicable
  11. Verified additional identifiers
  12. Callers Name x 2
  13. Info provided aligns with claimant file
  14. Recapped
  15. Ownership statements
  16. Communicated what has to happen next
  17. Ownership Statements
  18. Correct title and info in task
  19. RTW date updated correctly
  20. Time entered w/in approved parameters
  21. RTW date updated correctly
  22. Offered additional assistance
  23. Empathy
  24. Kept caller informed during silence