kept callerinformedduringsilenceTime enteredw/inapprovedparametersRTW dateupdatedcorrectlyKept callerinformedduringsilenceSSPCallersNamex 2Info providedaligns withclaimant fileCorrecttitle andinfo intaskEmpathyEmpathyOwnershipstatementsRTW dateupdatedcorrectlyAccurate andcompletedocumentationCommunicatedwhat has tohappen nextCallersNamex 2OfferedadditionalassistanceGot allinformationfor intakeOwnershipStatementsVerifiedadditionalidentifiersSSPInfoprovidedfollows RGpolicies/procVerifyScheduleTaskcreated,whenapplicableRecappedkept callerinformedduringsilenceTime enteredw/inapprovedparametersRTW dateupdatedcorrectlyKept callerinformedduringsilenceSSPCallersNamex 2Info providedaligns withclaimant fileCorrecttitle andinfo intaskEmpathyEmpathyOwnershipstatementsRTW dateupdatedcorrectlyAccurate andcompletedocumentationCommunicatedwhat has tohappen nextCallersNamex 2OfferedadditionalassistanceGot allinformationfor intakeOwnershipStatementsVerifiedadditionalidentifiersSSPInfoprovidedfollows RGpolicies/procVerifyScheduleTaskcreated,whenapplicableRecapped

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. kept caller informed during silence
  2. Time entered w/in approved parameters
  3. RTW date updated correctly
  4. Kept caller informed during silence
  5. SSP
  6. Callers Name x 2
  7. Info provided aligns with claimant file
  8. Correct title and info in task
  9. Empathy
  10. Empathy
  11. Ownership statements
  12. RTW date updated correctly
  13. Accurate and complete documentation
  14. Communicated what has to happen next
  15. Callers Name x 2
  16. Offered additional assistance
  17. Got all information for intake
  18. Ownership Statements
  19. Verified additional identifiers
  20. SSP
  21. Info provided follows RG policies/proc
  22. Verify Schedule
  23. Task created, when applicable
  24. Recapped