Got all information for intake kept caller informed during silence SSP Accurate and complete documentation Info provided aligns with claimant file Ownership Statements Callers Name x 2 Info provided follows RG policies/proc Ownership statements Time entered w/in approved parameters Recapped Verified additional identifiers Correct title and info in task RTW date updated correctly SSP Callers Name x 2 Task created, when applicable RTW date updated correctly Verify Schedule Empathy Communicated what has to happen next Offered additional assistance Empathy Kept caller informed during silence Got all information for intake kept caller informed during silence SSP Accurate and complete documentation Info provided aligns with claimant file Ownership Statements Callers Name x 2 Info provided follows RG policies/proc Ownership statements Time entered w/in approved parameters Recapped Verified additional identifiers Correct title and info in task RTW date updated correctly SSP Callers Name x 2 Task created, when applicable RTW date updated correctly Verify Schedule Empathy Communicated what has to happen next Offered additional assistance Empathy Kept caller informed during silence
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Got all information for intake
kept caller informed during silence
SSP
Accurate and complete documentation
Info provided aligns with claimant file
Ownership Statements
Callers Name x 2
Info provided follows RG policies/proc
Ownership statements
Time entered w/in approved parameters
Recapped
Verified additional identifiers
Correct title and info in task
RTW date updated correctly
SSP
Callers Name x 2
Task created, when applicable
RTW date updated correctly
Verify Schedule
Empathy
Communicated what has to happen next
Offered additional assistance
Empathy
Kept caller informed during silence