SSPEmpathyCorrecttitle andinfo intaskOfferedadditionalassistanceKept callerinformedduringsilenceRTW dateupdatedcorrectlyInfo providedaligns withclaimant fileSSPVerifiedadditionalidentifiersGot allinformationfor intakekept callerinformedduringsilenceTaskcreated,whenapplicableCommunicatedwhat has tohappen nextAccurate andcompletedocumentationEmpathyCallersNamex 2Time enteredw/inapprovedparametersInfoprovidedfollows RGpolicies/procOwnershipstatementsRecappedVerifyScheduleRTW dateupdatedcorrectlyCallersNamex 2OwnershipStatementsSSPEmpathyCorrecttitle andinfo intaskOfferedadditionalassistanceKept callerinformedduringsilenceRTW dateupdatedcorrectlyInfo providedaligns withclaimant fileSSPVerifiedadditionalidentifiersGot allinformationfor intakekept callerinformedduringsilenceTaskcreated,whenapplicableCommunicatedwhat has tohappen nextAccurate andcompletedocumentationEmpathyCallersNamex 2Time enteredw/inapprovedparametersInfoprovidedfollows RGpolicies/procOwnershipstatementsRecappedVerifyScheduleRTW dateupdatedcorrectlyCallersNamex 2OwnershipStatements

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SSP
  2. Empathy
  3. Correct title and info in task
  4. Offered additional assistance
  5. Kept caller informed during silence
  6. RTW date updated correctly
  7. Info provided aligns with claimant file
  8. SSP
  9. Verified additional identifiers
  10. Got all information for intake
  11. kept caller informed during silence
  12. Task created, when applicable
  13. Communicated what has to happen next
  14. Accurate and complete documentation
  15. Empathy
  16. Callers Name x 2
  17. Time entered w/in approved parameters
  18. Info provided follows RG policies/proc
  19. Ownership statements
  20. Recapped
  21. Verify Schedule
  22. RTW date updated correctly
  23. Callers Name x 2
  24. Ownership Statements