SSP Ownership Statements Time entered w/in approved parameters Info provided aligns with claimant file Recapped Got all information for intake Kept caller informed during silence Verify Schedule Empathy Empathy kept caller informed during silence Accurate and complete documentation RTW date updated correctly Callers Name x 2 Task created, when applicable Offered additional assistance Info provided follows RG policies/proc Callers Name x 2 Ownership statements SSP RTW date updated correctly Communicated what has to happen next Correct title and info in task Verified additional identifiers SSP Ownership Statements Time entered w/in approved parameters Info provided aligns with claimant file Recapped Got all information for intake Kept caller informed during silence Verify Schedule Empathy Empathy kept caller informed during silence Accurate and complete documentation RTW date updated correctly Callers Name x 2 Task created, when applicable Offered additional assistance Info provided follows RG policies/proc Callers Name x 2 Ownership statements SSP RTW date updated correctly Communicated what has to happen next Correct title and info in task Verified additional identifiers
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SSP
Ownership Statements
Time entered w/in approved parameters
Info provided aligns with claimant file
Recapped
Got all information for intake
Kept caller informed during silence
Verify Schedule
Empathy
Empathy
kept caller informed during silence
Accurate and complete documentation
RTW date updated correctly
Callers Name x 2
Task created, when applicable
Offered additional assistance
Info provided follows RG policies/proc
Callers Name x 2
Ownership statements
SSP
RTW date updated correctly
Communicated what has to happen next
Correct title and info in task
Verified additional identifiers