Accurate andcompletedocumentationkept callerinformedduringsilenceEmpathySSPOfferedadditionalassistanceCommunicatedwhat has tohappen nextInfoprovidedfollows RGpolicies/procRTW dateupdatedcorrectlyKept callerinformedduringsilenceGot allinformationfor intakeInfo providedaligns withclaimant fileCallersNamex 2EmpathyVerifiedadditionalidentifiersOwnershipStatementsOwnershipstatementsRTW dateupdatedcorrectlyCorrecttitle andinfo intaskRecappedCallersNamex 2SSPTime enteredw/inapprovedparametersVerifyScheduleTaskcreated,whenapplicableAccurate andcompletedocumentationkept callerinformedduringsilenceEmpathySSPOfferedadditionalassistanceCommunicatedwhat has tohappen nextInfoprovidedfollows RGpolicies/procRTW dateupdatedcorrectlyKept callerinformedduringsilenceGot allinformationfor intakeInfo providedaligns withclaimant fileCallersNamex 2EmpathyVerifiedadditionalidentifiersOwnershipStatementsOwnershipstatementsRTW dateupdatedcorrectlyCorrecttitle andinfo intaskRecappedCallersNamex 2SSPTime enteredw/inapprovedparametersVerifyScheduleTaskcreated,whenapplicable

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accurate and complete documentation
  2. kept caller informed during silence
  3. Empathy
  4. SSP
  5. Offered additional assistance
  6. Communicated what has to happen next
  7. Info provided follows RG policies/proc
  8. RTW date updated correctly
  9. Kept caller informed during silence
  10. Got all information for intake
  11. Info provided aligns with claimant file
  12. Callers Name x 2
  13. Empathy
  14. Verified additional identifiers
  15. Ownership Statements
  16. Ownership statements
  17. RTW date updated correctly
  18. Correct title and info in task
  19. Recapped
  20. Callers Name x 2
  21. SSP
  22. Time entered w/in approved parameters
  23. Verify Schedule
  24. Task created, when applicable