(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge The guest as they approach your window
Ask the guest how they'd like their money
Have a safe drive home comment
When calling Security dispatch or Surveillance greet them when they answer.
Thank the guest for coming in
Give a welcome to return, or please come and see us again
Ask if there is anything else they need help with
Ask guest how much they would like and verify amount before clicking continue
Initiate the transaction professionally
Make eye contact with the guest in line, let them know will be with them in a minute
Verbally state amount out loud 3X
Use Guests Name
Smile while talking on the phone
Give a warm friendly verbal greeting.
Introduce yourself to the guest
Use please when asking for a verify
Ask for ID then thank the guest, using their name
Give Guest appreciation comment
Direct a guest using simple and accurate directions
Thank the guest for their patience if they have waited in line
Help to find an answer for a guest that has question you don't know the answer
Give a Welcome to Silver Reef comment to new players
