Successful Member Call! Prank Recording Call with a Denial Talk to an actual doctor Provider states they need a 3rd Identifier for the Member You call the same location twice Successful Provider Call! Member's spouse asks if we can give them the info Classic Rock Hold Music Member did not want to give DOB Pediatric Call Language Line call Wrong Number Call Staff Member has the Same Name as you Get Hung up on After being put on hold You hit 20 calls Call with 5 Members You have a Long Call (over 6 minutes) You give a Peer-to- Peer number You call Beth Israel Talk to the Answering Service Get put on hold for 2 Minutes DNC Number Get Transferred for a third time Successful Member Call! Prank Recording Call with a Denial Talk to an actual doctor Provider states they need a 3rd Identifier for the Member You call the same location twice Successful Provider Call! Member's spouse asks if we can give them the info Classic Rock Hold Music Member did not want to give DOB Pediatric Call Language Line call Wrong Number Call Staff Member has the Same Name as you Get Hung up on After being put on hold You hit 20 calls Call with 5 Members You have a Long Call (over 6 minutes) You give a Peer-to- Peer number You call Beth Israel Talk to the Answering Service Get put on hold for 2 Minutes DNC Number Get Transferred for a third time
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Successful Member Call!
Prank Recording
Call with a Denial
Talk to an actual doctor
Provider states they need a 3rd Identifier for the Member
You call the same location twice
Successful Provider Call!
Member's spouse asks if we can give them the info
Classic Rock Hold Music
Member did not want to give DOB
Pediatric Call
Language Line call
Wrong Number Call
Staff Member has the Same Name as you
Get Hung up on After being put on hold
You hit 20 calls
Call with 5 Members
You have a Long Call (over 6 minutes)
You give a Peer-to-Peer number
You call Beth Israel
Talk to the Answering Service
Get put on hold for 2 Minutes
DNC Number
Get Transferred for a third time