(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer chatting in different language
Customer asks what a DNSP plan is
SEP-LEC
SEP-DST
GI Right
Customer asks about Vision
What is the "best" plan for me?
SEP-12J or SEP-12G
SEP-MCD or SEP-NLS
Explaining the difference between Med Sup and Medicare Advantage
Customer asks about Dental
Explaining difference between Regional and Local PPO
Customer asks you to explain specific drug costs
Customer only has Part A
Customer only has Part B
Providing the Part B premium price for 2023
Chatter is POA
Customer is "New" to Medicare (within 6 months)
Customer has Tricare coverage
Customer has VA coverage
Searched for beneficiary in Back Office
SEP-MOV
Customer uses explicit language
Customer requests a phone call
Searched for beneficiary in MARx
Customer asks what a CSNP plan is
Explaining the difference between HMO and PPO
Customer needs help with Customer Center
Customer has Extra Help
Co-Browse with customer
Customer asks about Hearing
Chat Transfer to IFP
Post chat survey is "Very Satisfied" with 10/10 with a positive comment
