(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks about Hearing
What is the "best" plan for me?
SEP-DST
Explaining the difference between HMO and PPO
Customer only has Part B
Customer asks what a DNSP plan is
Customer asks what a CSNP plan is
Chat Transfer to IFP
Customer needs help with Customer Center
SEP-MCD or SEP-NLS
Chatter is POA
Explaining the difference between Med Sup and Medicare Advantage
Searched for beneficiary in Back Office
Customer has VA coverage
Customer has Tricare coverage
Co-Browse with customer
Customer requests a phone call
SEP-LEC
Post chat survey is "Very Satisfied" with 10/10 with a positive comment
Customer only has Part A
Customer asks about Dental
Providing the Part B premium price for 2023
Customer has Extra Help
GI Right
SEP-12J or SEP-12G
Customer is "New" to Medicare (within 6 months)
Customer uses explicit language
Customer asks you to explain specific drug costs
Explaining difference between Regional and Local PPO
