(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Providing the Part B premium price for 2023
Chat Transfer to IFP
Customer has Extra Help
Customer asks you to explain specific drug costs
Customer needs help with Customer Center
Co-Browse with customer
Explaining difference between Regional and Local PPO
What is the "best" plan for me?
Customer has Tricare coverage
Explaining the difference between Med Sup and Medicare Advantage
Customer chatting in different language
Searched for beneficiary in Back Office
Customer asks what a DNSP plan is
SEP-LEC
Explaining the difference between HMO and PPO
Customer uses explicit language
Customer only has Part A
SEP-5ST
SEP-MCD or SEP-NLS
SEP-MOV
Post chat survey is "Very Satisfied" with 10/10 with a positive comment
