POSITIVEFEEDBACKPSASSAVEPSAS SAVELESS THAN90 DAYSFROM TODAYSAVEFROMDECLINESLISTPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYCUSTOMERPRAISEEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELSAVE THESALE(AS OR RMA)NOEDITSENTIRE SHIFTNOESCALATEDCALLTRANSFERTHANKEDCALLER FORBEING AVALUEDCUSTOMERREPLACEDEFECTIVEPRODUCTGOFLOAS SAVELESS THAN 40DAYS FROMTODAYSAVE RMALESSTHAN40% DISCENGAGED INCONVERSATIONWITHCUSTOMERPROVIDEDTRACKINGINFOSAVE RMALESSTHAN 50%DISCSAVERMANO DISCCSSALECSSALEPSAS SAVELESS THAN120 DAYSFROMTODAYASSISTEDWITHPRODUCTQUESTIONGOFLOASSAVEPS ORGOFLOAS SAVENO EDITSGOFLOASSAVEPOSITIVEFEEDBACKPSASSAVEPSAS SAVELESS THAN90 DAYSFROM TODAYSAVEFROMDECLINESLISTPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYCUSTOMERPRAISEEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELSAVE THESALE(AS OR RMA)NOEDITSENTIRE SHIFTNOESCALATEDCALLTRANSFERTHANKEDCALLER FORBEING AVALUEDCUSTOMERREPLACEDEFECTIVEPRODUCTGOFLOAS SAVELESS THAN 40DAYS FROMTODAYSAVE RMALESSTHAN40% DISCENGAGED INCONVERSATIONWITHCUSTOMERPROVIDEDTRACKINGINFOSAVE RMALESSTHAN 50%DISCSAVERMANO DISCCSSALECSSALEPSAS SAVELESS THAN120 DAYSFROMTODAYASSISTEDWITHPRODUCTQUESTIONGOFLOASSAVEPS ORGOFLOAS SAVENO EDITSGOFLOASSAVE

CUSTOMER SERVICE RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. POSITIVE FEEDBACK
  2. PS AS SAVE
  3. PS AS SAVE LESS THAN 90 DAYS FROM TODAY
  4. SAVE FROM DECLINES LIST
  5. PS OR GOFLO SAVE LESS THAN 60 DAYS FROM TODAY
  6. CUSTOMER PRAISE
  7. EXHAUST MORE THAN 1 OPTION BEFORE AS CANCEL
  8. SAVE THE SALE (AS OR RMA) NO EDITS
  9. ENTIRE SHIFT NO ESCALATED CALL TRANSFER
  10. THANKED CALLER FOR BEING A VALUED CUSTOMER
  11. REPLACE DEFECTIVE PRODUCT
  12. GOFLO AS SAVE LESS THAN 40 DAYS FROM TODAY
  13. SAVE RMA LESS THAN 40% DISC
  14. ENGAGED IN CONVERSATION WITH CUSTOMER
  15. PROVIDED TRACKING INFO
  16. SAVE RMA LESS THAN 50% DISC
  17. SAVE RMA NO DISC
  18. CS SALE
  19. CS SALE
  20. PS AS SAVE LESS THAN 120 DAYS FROM TODAY
  21. ASSISTED WITH PRODUCT QUESTION
  22. GOFLO AS SAVE
  23. PS OR GOFLO AS SAVE NO EDITS
  24. GOFLO AS SAVE