ENTIRE SHIFTNOESCALATEDCALLTRANSFERGOFLOASSAVECUSTOMERPRAISEPSASSAVETHANKEDCALLER FORBEING AVALUEDCUSTOMERSAVE RMALESSTHAN40% DISCREPLACEDEFECTIVEPRODUCTGOFLOASSAVESAVERMANO DISCGOFLOAS SAVELESS THAN 40DAYS FROMTODAYSAVE RMALESSTHAN 50%DISCPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYSAVE THESALE(AS OR RMA)NOEDITSPS ORGOFLOAS SAVENO EDITSEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPROVIDEDTRACKINGINFOASSISTEDWITHPRODUCTQUESTIONPSAS SAVELESS THAN120 DAYSFROMTODAYPSAS SAVELESS THAN90 DAYSFROM TODAYENGAGED INCONVERSATIONWITHCUSTOMERPOSITIVEFEEDBACKCSSALESAVEFROMDECLINESLISTCSSALEENTIRE SHIFTNOESCALATEDCALLTRANSFERGOFLOASSAVECUSTOMERPRAISEPSASSAVETHANKEDCALLER FORBEING AVALUEDCUSTOMERSAVE RMALESSTHAN40% DISCREPLACEDEFECTIVEPRODUCTGOFLOASSAVESAVERMANO DISCGOFLOAS SAVELESS THAN 40DAYS FROMTODAYSAVE RMALESSTHAN 50%DISCPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYSAVE THESALE(AS OR RMA)NOEDITSPS ORGOFLOAS SAVENO EDITSEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPROVIDEDTRACKINGINFOASSISTEDWITHPRODUCTQUESTIONPSAS SAVELESS THAN120 DAYSFROMTODAYPSAS SAVELESS THAN90 DAYSFROM TODAYENGAGED INCONVERSATIONWITHCUSTOMERPOSITIVEFEEDBACKCSSALESAVEFROMDECLINESLISTCSSALE

CUSTOMER SERVICE RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. ENTIRE SHIFT NO ESCALATED CALL TRANSFER
  2. GOFLO AS SAVE
  3. CUSTOMER PRAISE
  4. PS AS SAVE
  5. THANKED CALLER FOR BEING A VALUED CUSTOMER
  6. SAVE RMA LESS THAN 40% DISC
  7. REPLACE DEFECTIVE PRODUCT
  8. GOFLO AS SAVE
  9. SAVE RMA NO DISC
  10. GOFLO AS SAVE LESS THAN 40 DAYS FROM TODAY
  11. SAVE RMA LESS THAN 50% DISC
  12. PS OR GOFLO SAVE LESS THAN 60 DAYS FROM TODAY
  13. SAVE THE SALE (AS OR RMA) NO EDITS
  14. PS OR GOFLO AS SAVE NO EDITS
  15. EXHAUST MORE THAN 1 OPTION BEFORE AS CANCEL
  16. PROVIDED TRACKING INFO
  17. ASSISTED WITH PRODUCT QUESTION
  18. PS AS SAVE LESS THAN 120 DAYS FROM TODAY
  19. PS AS SAVE LESS THAN 90 DAYS FROM TODAY
  20. ENGAGED IN CONVERSATION WITH CUSTOMER
  21. POSITIVE FEEDBACK
  22. CS SALE
  23. SAVE FROM DECLINES LIST
  24. CS SALE