CUSTOMERPRAISEPOSITIVEFEEDBACKSAVE THESALE(AS OR RMA)NOEDITSPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELSAVEFROMDECLINESLISTGOFLOASSAVEENGAGED INCONVERSATIONWITHCUSTOMERTHANKEDCALLER FORBEING AVALUEDCUSTOMERGOFLOAS SAVELESS THAN 40DAYS FROMTODAYPS ORGOFLOAS SAVENO EDITSPSAS SAVELESS THAN120 DAYSFROMTODAYASSISTEDWITHPRODUCTQUESTIONPROVIDEDTRACKINGINFOGOFLOASSAVEPSASSAVEENTIRE SHIFTNOESCALATEDCALLTRANSFERSAVE RMALESSTHAN 50%DISCSAVERMANO DISCCSSALESAVE RMALESSTHAN40% DISCREPLACEDEFECTIVEPRODUCTCSSALEPSAS SAVELESS THAN90 DAYSFROM TODAYCUSTOMERPRAISEPOSITIVEFEEDBACKSAVE THESALE(AS OR RMA)NOEDITSPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELSAVEFROMDECLINESLISTGOFLOASSAVEENGAGED INCONVERSATIONWITHCUSTOMERTHANKEDCALLER FORBEING AVALUEDCUSTOMERGOFLOAS SAVELESS THAN 40DAYS FROMTODAYPS ORGOFLOAS SAVENO EDITSPSAS SAVELESS THAN120 DAYSFROMTODAYASSISTEDWITHPRODUCTQUESTIONPROVIDEDTRACKINGINFOGOFLOASSAVEPSASSAVEENTIRE SHIFTNOESCALATEDCALLTRANSFERSAVE RMALESSTHAN 50%DISCSAVERMANO DISCCSSALESAVE RMALESSTHAN40% DISCREPLACEDEFECTIVEPRODUCTCSSALEPSAS SAVELESS THAN90 DAYSFROM TODAY

CUSTOMER SERVICE RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUSTOMER PRAISE
  2. POSITIVE FEEDBACK
  3. SAVE THE SALE (AS OR RMA) NO EDITS
  4. PS OR GOFLO SAVE LESS THAN 60 DAYS FROM TODAY
  5. EXHAUST MORE THAN 1 OPTION BEFORE AS CANCEL
  6. SAVE FROM DECLINES LIST
  7. GOFLO AS SAVE
  8. ENGAGED IN CONVERSATION WITH CUSTOMER
  9. THANKED CALLER FOR BEING A VALUED CUSTOMER
  10. GOFLO AS SAVE LESS THAN 40 DAYS FROM TODAY
  11. PS OR GOFLO AS SAVE NO EDITS
  12. PS AS SAVE LESS THAN 120 DAYS FROM TODAY
  13. ASSISTED WITH PRODUCT QUESTION
  14. PROVIDED TRACKING INFO
  15. GOFLO AS SAVE
  16. PS AS SAVE
  17. ENTIRE SHIFT NO ESCALATED CALL TRANSFER
  18. SAVE RMA LESS THAN 50% DISC
  19. SAVE RMA NO DISC
  20. CS SALE
  21. SAVE RMA LESS THAN 40% DISC
  22. REPLACE DEFECTIVE PRODUCT
  23. CS SALE
  24. PS AS SAVE LESS THAN 90 DAYS FROM TODAY