EXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPROVIDEDTRACKINGINFOPS ORGOFLOAS SAVENO EDITSGOFLOASSAVEGOFLOASSAVEENGAGED INCONVERSATIONWITHCUSTOMERPOSITIVEFEEDBACKSAVE RMALESSTHAN40% DISCSAVE RMALESSTHAN 50%DISCCSSALEENTIRE SHIFTNOESCALATEDCALLTRANSFERCSSALECUSTOMERPRAISEREPLACEDEFECTIVEPRODUCTPSAS SAVELESS THAN120 DAYSFROMTODAYSAVEFROMDECLINESLISTPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYGOFLOAS SAVELESS THAN 40DAYS FROMTODAYASSISTEDWITHPRODUCTQUESTIONPSAS SAVELESS THAN90 DAYSFROM TODAYSAVERMANO DISCPSASSAVETHANKEDCALLER FORBEING AVALUEDCUSTOMERSAVE THESALE(AS OR RMA)NOEDITSEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPROVIDEDTRACKINGINFOPS ORGOFLOAS SAVENO EDITSGOFLOASSAVEGOFLOASSAVEENGAGED INCONVERSATIONWITHCUSTOMERPOSITIVEFEEDBACKSAVE RMALESSTHAN40% DISCSAVE RMALESSTHAN 50%DISCCSSALEENTIRE SHIFTNOESCALATEDCALLTRANSFERCSSALECUSTOMERPRAISEREPLACEDEFECTIVEPRODUCTPSAS SAVELESS THAN120 DAYSFROMTODAYSAVEFROMDECLINESLISTPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYGOFLOAS SAVELESS THAN 40DAYS FROMTODAYASSISTEDWITHPRODUCTQUESTIONPSAS SAVELESS THAN90 DAYSFROM TODAYSAVERMANO DISCPSASSAVETHANKEDCALLER FORBEING AVALUEDCUSTOMERSAVE THESALE(AS OR RMA)NOEDITS

CUSTOMER SERVICE RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EXHAUST MORE THAN 1 OPTION BEFORE AS CANCEL
  2. PROVIDED TRACKING INFO
  3. PS OR GOFLO AS SAVE NO EDITS
  4. GOFLO AS SAVE
  5. GOFLO AS SAVE
  6. ENGAGED IN CONVERSATION WITH CUSTOMER
  7. POSITIVE FEEDBACK
  8. SAVE RMA LESS THAN 40% DISC
  9. SAVE RMA LESS THAN 50% DISC
  10. CS SALE
  11. ENTIRE SHIFT NO ESCALATED CALL TRANSFER
  12. CS SALE
  13. CUSTOMER PRAISE
  14. REPLACE DEFECTIVE PRODUCT
  15. PS AS SAVE LESS THAN 120 DAYS FROM TODAY
  16. SAVE FROM DECLINES LIST
  17. PS OR GOFLO SAVE LESS THAN 60 DAYS FROM TODAY
  18. GOFLO AS SAVE LESS THAN 40 DAYS FROM TODAY
  19. ASSISTED WITH PRODUCT QUESTION
  20. PS AS SAVE LESS THAN 90 DAYS FROM TODAY
  21. SAVE RMA NO DISC
  22. PS AS SAVE
  23. THANKED CALLER FOR BEING A VALUED CUSTOMER
  24. SAVE THE SALE (AS OR RMA) NO EDITS