GOFLOASSAVEENGAGED INCONVERSATIONWITHCUSTOMERSAVE THESALE(AS OR RMA)NOEDITSCSSALEREPLACEDEFECTIVEPRODUCTENTIRE SHIFTNOESCALATEDCALLTRANSFERPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYTHANKEDCALLER FORBEING AVALUEDCUSTOMERPOSITIVEFEEDBACKGOFLOAS SAVELESS THAN 40DAYS FROMTODAYCSSALEASSISTEDWITHPRODUCTQUESTIONSAVEFROMDECLINESLISTPROVIDEDTRACKINGINFOPSASSAVECUSTOMERPRAISEGOFLOASSAVESAVE RMALESSTHAN40% DISCSAVERMANO DISCEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPSAS SAVELESS THAN90 DAYSFROM TODAYPSAS SAVELESS THAN120 DAYSFROMTODAYPS ORGOFLOAS SAVENO EDITSSAVE RMALESSTHAN 50%DISCGOFLOASSAVEENGAGED INCONVERSATIONWITHCUSTOMERSAVE THESALE(AS OR RMA)NOEDITSCSSALEREPLACEDEFECTIVEPRODUCTENTIRE SHIFTNOESCALATEDCALLTRANSFERPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYTHANKEDCALLER FORBEING AVALUEDCUSTOMERPOSITIVEFEEDBACKGOFLOAS SAVELESS THAN 40DAYS FROMTODAYCSSALEASSISTEDWITHPRODUCTQUESTIONSAVEFROMDECLINESLISTPROVIDEDTRACKINGINFOPSASSAVECUSTOMERPRAISEGOFLOASSAVESAVE RMALESSTHAN40% DISCSAVERMANO DISCEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPSAS SAVELESS THAN90 DAYSFROM TODAYPSAS SAVELESS THAN120 DAYSFROMTODAYPS ORGOFLOAS SAVENO EDITSSAVE RMALESSTHAN 50%DISC

CUSTOMER SERVICE RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. GOFLO AS SAVE
  2. ENGAGED IN CONVERSATION WITH CUSTOMER
  3. SAVE THE SALE (AS OR RMA) NO EDITS
  4. CS SALE
  5. REPLACE DEFECTIVE PRODUCT
  6. ENTIRE SHIFT NO ESCALATED CALL TRANSFER
  7. PS OR GOFLO SAVE LESS THAN 60 DAYS FROM TODAY
  8. THANKED CALLER FOR BEING A VALUED CUSTOMER
  9. POSITIVE FEEDBACK
  10. GOFLO AS SAVE LESS THAN 40 DAYS FROM TODAY
  11. CS SALE
  12. ASSISTED WITH PRODUCT QUESTION
  13. SAVE FROM DECLINES LIST
  14. PROVIDED TRACKING INFO
  15. PS AS SAVE
  16. CUSTOMER PRAISE
  17. GOFLO AS SAVE
  18. SAVE RMA LESS THAN 40% DISC
  19. SAVE RMA NO DISC
  20. EXHAUST MORE THAN 1 OPTION BEFORE AS CANCEL
  21. PS AS SAVE LESS THAN 90 DAYS FROM TODAY
  22. PS AS SAVE LESS THAN 120 DAYS FROM TODAY
  23. PS OR GOFLO AS SAVE NO EDITS
  24. SAVE RMA LESS THAN 50% DISC