ASSISTEDWITHPRODUCTQUESTIONPOSITIVEFEEDBACKSAVE RMALESSTHAN 50%DISCPS ORGOFLOAS SAVENO EDITSSAVE THESALE(AS OR RMA)NOEDITSTHANKEDCALLER FORBEING AVALUEDCUSTOMERENGAGED INCONVERSATIONWITHCUSTOMERCUSTOMERPRAISESAVERMANO DISCGOFLOAS SAVELESS THAN 40DAYS FROMTODAYREPLACEDEFECTIVEPRODUCTPSAS SAVELESS THAN90 DAYSFROM TODAYPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYSAVE RMALESSTHAN40% DISCPSAS SAVELESS THAN120 DAYSFROMTODAYPROVIDEDTRACKINGINFOGOFLOASSAVECSSALEEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELENTIRE SHIFTNOESCALATEDCALLTRANSFERSAVEFROMDECLINESLISTGOFLOASSAVEPSASSAVECSSALEASSISTEDWITHPRODUCTQUESTIONPOSITIVEFEEDBACKSAVE RMALESSTHAN 50%DISCPS ORGOFLOAS SAVENO EDITSSAVE THESALE(AS OR RMA)NOEDITSTHANKEDCALLER FORBEING AVALUEDCUSTOMERENGAGED INCONVERSATIONWITHCUSTOMERCUSTOMERPRAISESAVERMANO DISCGOFLOAS SAVELESS THAN 40DAYS FROMTODAYREPLACEDEFECTIVEPRODUCTPSAS SAVELESS THAN90 DAYSFROM TODAYPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYSAVE RMALESSTHAN40% DISCPSAS SAVELESS THAN120 DAYSFROMTODAYPROVIDEDTRACKINGINFOGOFLOASSAVECSSALEEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELENTIRE SHIFTNOESCALATEDCALLTRANSFERSAVEFROMDECLINESLISTGOFLOASSAVEPSASSAVECSSALE

CUSTOMER SERVICE RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASSISTED WITH PRODUCT QUESTION
  2. POSITIVE FEEDBACK
  3. SAVE RMA LESS THAN 50% DISC
  4. PS OR GOFLO AS SAVE NO EDITS
  5. SAVE THE SALE (AS OR RMA) NO EDITS
  6. THANKED CALLER FOR BEING A VALUED CUSTOMER
  7. ENGAGED IN CONVERSATION WITH CUSTOMER
  8. CUSTOMER PRAISE
  9. SAVE RMA NO DISC
  10. GOFLO AS SAVE LESS THAN 40 DAYS FROM TODAY
  11. REPLACE DEFECTIVE PRODUCT
  12. PS AS SAVE LESS THAN 90 DAYS FROM TODAY
  13. PS OR GOFLO SAVE LESS THAN 60 DAYS FROM TODAY
  14. SAVE RMA LESS THAN 40% DISC
  15. PS AS SAVE LESS THAN 120 DAYS FROM TODAY
  16. PROVIDED TRACKING INFO
  17. GOFLO AS SAVE
  18. CS SALE
  19. EXHAUST MORE THAN 1 OPTION BEFORE AS CANCEL
  20. ENTIRE SHIFT NO ESCALATED CALL TRANSFER
  21. SAVE FROM DECLINES LIST
  22. GOFLO AS SAVE
  23. PS AS SAVE
  24. CS SALE