ENGAGED INCONVERSATIONWITHCUSTOMERSAVE RMALESSTHAN 50%DISCSAVERMANO DISCEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPOSITIVEFEEDBACKPSAS SAVELESS THAN120 DAYSFROMTODAYENTIRE SHIFTNOESCALATEDCALLTRANSFERREPLACEDEFECTIVEPRODUCTGOFLOASSAVECSSALEPS ORGOFLOAS SAVENO EDITSPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYPSASSAVESAVE THESALE(AS OR RMA)NOEDITSSAVE RMALESSTHAN40% DISCTHANKEDCALLER FORBEING AVALUEDCUSTOMERGOFLOAS SAVELESS THAN 40DAYS FROMTODAYPROVIDEDTRACKINGINFOSAVEFROMDECLINESLISTGOFLOASSAVECUSTOMERPRAISEASSISTEDWITHPRODUCTQUESTIONCSSALEPSAS SAVELESS THAN90 DAYSFROM TODAYENGAGED INCONVERSATIONWITHCUSTOMERSAVE RMALESSTHAN 50%DISCSAVERMANO DISCEXHAUSTMORE THAN1 OPTIONBEFOREAS CANCELPOSITIVEFEEDBACKPSAS SAVELESS THAN120 DAYSFROMTODAYENTIRE SHIFTNOESCALATEDCALLTRANSFERREPLACEDEFECTIVEPRODUCTGOFLOASSAVECSSALEPS ORGOFLOAS SAVENO EDITSPS OR GOFLOSAVELESS THAN 60DAYS FROMTODAYPSASSAVESAVE THESALE(AS OR RMA)NOEDITSSAVE RMALESSTHAN40% DISCTHANKEDCALLER FORBEING AVALUEDCUSTOMERGOFLOAS SAVELESS THAN 40DAYS FROMTODAYPROVIDEDTRACKINGINFOSAVEFROMDECLINESLISTGOFLOASSAVECUSTOMERPRAISEASSISTEDWITHPRODUCTQUESTIONCSSALEPSAS SAVELESS THAN90 DAYSFROM TODAY

CUSTOMER SERVICE RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ENGAGED IN CONVERSATION WITH CUSTOMER
  2. SAVE RMA LESS THAN 50% DISC
  3. SAVE RMA NO DISC
  4. EXHAUST MORE THAN 1 OPTION BEFORE AS CANCEL
  5. POSITIVE FEEDBACK
  6. PS AS SAVE LESS THAN 120 DAYS FROM TODAY
  7. ENTIRE SHIFT NO ESCALATED CALL TRANSFER
  8. REPLACE DEFECTIVE PRODUCT
  9. GOFLO AS SAVE
  10. CS SALE
  11. PS OR GOFLO AS SAVE NO EDITS
  12. PS OR GOFLO SAVE LESS THAN 60 DAYS FROM TODAY
  13. PS AS SAVE
  14. SAVE THE SALE (AS OR RMA) NO EDITS
  15. SAVE RMA LESS THAN 40% DISC
  16. THANKED CALLER FOR BEING A VALUED CUSTOMER
  17. GOFLO AS SAVE LESS THAN 40 DAYS FROM TODAY
  18. PROVIDED TRACKING INFO
  19. SAVE FROM DECLINES LIST
  20. GOFLO AS SAVE
  21. CUSTOMER PRAISE
  22. ASSISTED WITH PRODUCT QUESTION
  23. CS SALE
  24. PS AS SAVE LESS THAN 90 DAYS FROM TODAY