“What’stheturnaroundtime?”I’m having ahard timehearing youI need toupdatemy policy“Is this G&N,Mackintire,MarshKemp, etc”I left amessage, noone hascalled meback Why didmy policygo up? I needto paymy billI needto file aclaimI needa COIThankyou verymuchYou’vebeen sohelpfulAre youguysalways in ameeting?I want toadd avehicleI want toregister acarThe person Ispoke withearlier wasniceI keepgettingvoicemailMy childgot permit.Whatnext?You’vebeengreat towork with!I can’t getanyoneon thephoneI didn’treceive it(bill/decpage/email)Dealer saidthey faxed thepaperworkover. I’mfollowing up...The person Ispoke toearlier wasrudeI’m sorry,I’m reallyfrustratedwith ...This neverhappened at*previousagency*“What’stheturnaroundtime?”I’m having ahard timehearing youI need toupdatemy policy“Is this G&N,Mackintire,MarshKemp, etc”I left amessage, noone hascalled meback Why didmy policygo up? I needto paymy billI needto file aclaimI needa COIThankyou verymuchYou’vebeen sohelpfulAre youguysalways in ameeting?I want toadd avehicleI want toregister acarThe person Ispoke withearlier wasniceI keepgettingvoicemailMy childgot permit.Whatnext?You’vebeengreat towork with!I can’t getanyoneon thephoneI didn’treceive it(bill/decpage/email)Dealer saidthey faxed thepaperworkover. I’mfollowing up...The person Ispoke toearlier wasrudeI’m sorry,I’m reallyfrustratedwith ...This neverhappened at*previousagency*

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “What’s the turnaround time?”
  2. I’m having a hard time hearing you
  3. I need to update my policy
  4. “Is this G&N, Mackintire, Marsh Kemp, etc”
  5. I left a message, no one has called me back
  6. Why did my policy go up?
  7. I need to pay my bill
  8. I need to file a claim
  9. I need a COI
  10. Thank you very much
  11. You’ve been so helpful
  12. Are you guys always in a meeting?
  13. I want to add a vehicle
  14. I want to register a car
  15. The person I spoke with earlier was nice
  16. I keep getting voicemail
  17. My child got permit. What next?
  18. You’ve been great to work with!
  19. I can’t get anyone on the phone
  20. I didn’t receive it (bill/dec page/email)
  21. Dealer said they faxed the paperwork over. I’m following up...
  22. The person I spoke to earlier was rude
  23. I’m sorry, I’m really frustrated with ...
  24. This never happened at *previous agency*