I needto paymy billThe person Ispoke toearlier wasrudeI keepgettingvoicemailDealer saidthey faxed thepaperworkover. I’mfollowing up...“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI’m sorry,I’m reallyfrustratedwith ...I’m having ahard timehearing youThankyou verymuchMy childgot permit.Whatnext?“What’stheturnaroundtime?”I needa COI Why didmy policygo up? I left amessage, noone hascalled mebackI needto file aclaimI need toupdatemy policyYou’vebeen sohelpfulAre youguysalways in ameeting?I can’t getanyoneon thephoneI want toregister acarYou’vebeengreat towork with!This neverhappened at*previousagency*I didn’treceive it(bill/decpage/email)The person Ispoke withearlier wasniceI needto paymy billThe person Ispoke toearlier wasrudeI keepgettingvoicemailDealer saidthey faxed thepaperworkover. I’mfollowing up...“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI’m sorry,I’m reallyfrustratedwith ...I’m having ahard timehearing youThankyou verymuchMy childgot permit.Whatnext?“What’stheturnaroundtime?”I needa COI Why didmy policygo up? I left amessage, noone hascalled mebackI needto file aclaimI need toupdatemy policyYou’vebeen sohelpfulAre youguysalways in ameeting?I can’t getanyoneon thephoneI want toregister acarYou’vebeengreat towork with!This neverhappened at*previousagency*I didn’treceive it(bill/decpage/email)The person Ispoke withearlier wasnice

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I need to pay my bill
  2. The person I spoke to earlier was rude
  3. I keep getting voicemail
  4. Dealer said they faxed the paperwork over. I’m following up...
  5. “Is this G&N, Mackintire, Marsh Kemp, etc”
  6. I want to add a vehicle
  7. I’m sorry, I’m really frustrated with ...
  8. I’m having a hard time hearing you
  9. Thank you very much
  10. My child got permit. What next?
  11. “What’s the turnaround time?”
  12. I need a COI
  13. Why did my policy go up?
  14. I left a message, no one has called me back
  15. I need to file a claim
  16. I need to update my policy
  17. You’ve been so helpful
  18. Are you guys always in a meeting?
  19. I can’t get anyone on the phone
  20. I want to register a car
  21. You’ve been great to work with!
  22. This never happened at *previous agency*
  23. I didn’t receive it (bill/dec page/email)
  24. The person I spoke with earlier was nice