The person Ispoke toearlier wasrudeThe person Ispoke withearlier wasniceI needto paymy billYou’vebeen sohelpfulMy childgot permit.Whatnext?Thankyou verymuchI keepgettingvoicemailI didn’treceive it(bill/decpage/email)This neverhappened at*previousagency*You’vebeengreat towork with!I needto file aclaimI need toupdatemy policyI’m sorry,I’m reallyfrustratedwith ... Why didmy policygo up? I left amessage, noone hascalled mebackI want toregister acarAre youguysalways in ameeting?“What’stheturnaroundtime?”I needa COIDealer saidthey faxed thepaperworkover. I’mfollowing up...“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI can’t getanyoneon thephoneI’m having ahard timehearing youThe person Ispoke toearlier wasrudeThe person Ispoke withearlier wasniceI needto paymy billYou’vebeen sohelpfulMy childgot permit.Whatnext?Thankyou verymuchI keepgettingvoicemailI didn’treceive it(bill/decpage/email)This neverhappened at*previousagency*You’vebeengreat towork with!I needto file aclaimI need toupdatemy policyI’m sorry,I’m reallyfrustratedwith ... Why didmy policygo up? I left amessage, noone hascalled mebackI want toregister acarAre youguysalways in ameeting?“What’stheturnaroundtime?”I needa COIDealer saidthey faxed thepaperworkover. I’mfollowing up...“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI can’t getanyoneon thephoneI’m having ahard timehearing you

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The person I spoke to earlier was rude
  2. The person I spoke with earlier was nice
  3. I need to pay my bill
  4. You’ve been so helpful
  5. My child got permit. What next?
  6. Thank you very much
  7. I keep getting voicemail
  8. I didn’t receive it (bill/dec page/email)
  9. This never happened at *previous agency*
  10. You’ve been great to work with!
  11. I need to file a claim
  12. I need to update my policy
  13. I’m sorry, I’m really frustrated with ...
  14. Why did my policy go up?
  15. I left a message, no one has called me back
  16. I want to register a car
  17. Are you guys always in a meeting?
  18. “What’s the turnaround time?”
  19. I need a COI
  20. Dealer said they faxed the paperwork over. I’m following up...
  21. “Is this G&N, Mackintire, Marsh Kemp, etc”
  22. I want to add a vehicle
  23. I can’t get anyone on the phone
  24. I’m having a hard time hearing you