“What’stheturnaroundtime?”I want toregister acar Why didmy policygo up? You’vebeen sohelpfulDealer saidthey faxed thepaperworkover. I’mfollowing up...I’m having ahard timehearing youThankyou verymuchYou’vebeengreat towork with!Are youguysalways in ameeting?I can’t getanyoneon thephoneThe person Ispoke withearlier wasniceI didn’treceive it(bill/decpage/email)I needa COII needto paymy billMy childgot permit.Whatnext?The person Ispoke toearlier wasrude“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI needto file aclaimI’m sorry,I’m reallyfrustratedwith ...I keepgettingvoicemailI left amessage, noone hascalled mebackThis neverhappened at*previousagency*I need toupdatemy policy“What’stheturnaroundtime?”I want toregister acar Why didmy policygo up? You’vebeen sohelpfulDealer saidthey faxed thepaperworkover. I’mfollowing up...I’m having ahard timehearing youThankyou verymuchYou’vebeengreat towork with!Are youguysalways in ameeting?I can’t getanyoneon thephoneThe person Ispoke withearlier wasniceI didn’treceive it(bill/decpage/email)I needa COII needto paymy billMy childgot permit.Whatnext?The person Ispoke toearlier wasrude“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI needto file aclaimI’m sorry,I’m reallyfrustratedwith ...I keepgettingvoicemailI left amessage, noone hascalled mebackThis neverhappened at*previousagency*I need toupdatemy policy

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “What’s the turnaround time?”
  2. I want to register a car
  3. Why did my policy go up?
  4. You’ve been so helpful
  5. Dealer said they faxed the paperwork over. I’m following up...
  6. I’m having a hard time hearing you
  7. Thank you very much
  8. You’ve been great to work with!
  9. Are you guys always in a meeting?
  10. I can’t get anyone on the phone
  11. The person I spoke with earlier was nice
  12. I didn’t receive it (bill/dec page/email)
  13. I need a COI
  14. I need to pay my bill
  15. My child got permit. What next?
  16. The person I spoke to earlier was rude
  17. “Is this G&N, Mackintire, Marsh Kemp, etc”
  18. I want to add a vehicle
  19. I need to file a claim
  20. I’m sorry, I’m really frustrated with ...
  21. I keep getting voicemail
  22. I left a message, no one has called me back
  23. This never happened at *previous agency*
  24. I need to update my policy