I’m sorry,I’m reallyfrustratedwith ...The person Ispoke withearlier wasnice“What’stheturnaroundtime?”I needto paymy billI needto file aclaimI need toupdatemy policyThe person Ispoke toearlier wasrudeThankyou verymuchThis neverhappened at*previousagency*I needa COIDealer saidthey faxed thepaperworkover. I’mfollowing up...I want toregister acarYou’vebeengreat towork with! Why didmy policygo up? I can’t getanyoneon thephoneI didn’treceive it(bill/decpage/email)I keepgettingvoicemailYou’vebeen sohelpfulMy childgot permit.Whatnext?I want toadd avehicleI’m having ahard timehearing you“Is this G&N,Mackintire,MarshKemp, etc”Are youguysalways in ameeting?I left amessage, noone hascalled mebackI’m sorry,I’m reallyfrustratedwith ...The person Ispoke withearlier wasnice“What’stheturnaroundtime?”I needto paymy billI needto file aclaimI need toupdatemy policyThe person Ispoke toearlier wasrudeThankyou verymuchThis neverhappened at*previousagency*I needa COIDealer saidthey faxed thepaperworkover. I’mfollowing up...I want toregister acarYou’vebeengreat towork with! Why didmy policygo up? I can’t getanyoneon thephoneI didn’treceive it(bill/decpage/email)I keepgettingvoicemailYou’vebeen sohelpfulMy childgot permit.Whatnext?I want toadd avehicleI’m having ahard timehearing you“Is this G&N,Mackintire,MarshKemp, etc”Are youguysalways in ameeting?I left amessage, noone hascalled meback

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m sorry, I’m really frustrated with ...
  2. The person I spoke with earlier was nice
  3. “What’s the turnaround time?”
  4. I need to pay my bill
  5. I need to file a claim
  6. I need to update my policy
  7. The person I spoke to earlier was rude
  8. Thank you very much
  9. This never happened at *previous agency*
  10. I need a COI
  11. Dealer said they faxed the paperwork over. I’m following up...
  12. I want to register a car
  13. You’ve been great to work with!
  14. Why did my policy go up?
  15. I can’t get anyone on the phone
  16. I didn’t receive it (bill/dec page/email)
  17. I keep getting voicemail
  18. You’ve been so helpful
  19. My child got permit. What next?
  20. I want to add a vehicle
  21. I’m having a hard time hearing you
  22. “Is this G&N, Mackintire, Marsh Kemp, etc”
  23. Are you guys always in a meeting?
  24. I left a message, no one has called me back