I want toadd avehicleMy childgot permit.Whatnext?You’vebeen sohelpfulI want toregister acar“What’stheturnaroundtime?”I didn’treceive it(bill/decpage/email)I’m sorry,I’m reallyfrustratedwith ...I can’t getanyoneon thephone Why didmy policygo up? I needa COII need toupdatemy policyThe person Ispoke toearlier wasrudeI needto paymy billI needto file aclaimThankyou verymuchDealer saidthey faxed thepaperworkover. I’mfollowing up...You’vebeengreat towork with!Are youguysalways in ameeting?The person Ispoke withearlier wasniceThis neverhappened at*previousagency*“Is this G&N,Mackintire,MarshKemp, etc”I left amessage, noone hascalled mebackI keepgettingvoicemailI’m having ahard timehearing youI want toadd avehicleMy childgot permit.Whatnext?You’vebeen sohelpfulI want toregister acar“What’stheturnaroundtime?”I didn’treceive it(bill/decpage/email)I’m sorry,I’m reallyfrustratedwith ...I can’t getanyoneon thephone Why didmy policygo up? I needa COII need toupdatemy policyThe person Ispoke toearlier wasrudeI needto paymy billI needto file aclaimThankyou verymuchDealer saidthey faxed thepaperworkover. I’mfollowing up...You’vebeengreat towork with!Are youguysalways in ameeting?The person Ispoke withearlier wasniceThis neverhappened at*previousagency*“Is this G&N,Mackintire,MarshKemp, etc”I left amessage, noone hascalled mebackI keepgettingvoicemailI’m having ahard timehearing you

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I want to add a vehicle
  2. My child got permit. What next?
  3. You’ve been so helpful
  4. I want to register a car
  5. “What’s the turnaround time?”
  6. I didn’t receive it (bill/dec page/email)
  7. I’m sorry, I’m really frustrated with ...
  8. I can’t get anyone on the phone
  9. Why did my policy go up?
  10. I need a COI
  11. I need to update my policy
  12. The person I spoke to earlier was rude
  13. I need to pay my bill
  14. I need to file a claim
  15. Thank you very much
  16. Dealer said they faxed the paperwork over. I’m following up...
  17. You’ve been great to work with!
  18. Are you guys always in a meeting?
  19. The person I spoke with earlier was nice
  20. This never happened at *previous agency*
  21. “Is this G&N, Mackintire, Marsh Kemp, etc”
  22. I left a message, no one has called me back
  23. I keep getting voicemail
  24. I’m having a hard time hearing you