I keepgettingvoicemailI left amessage, noone hascalled mebackDealer saidthey faxed thepaperworkover. I’mfollowing up...I want toregister acarI can’t getanyoneon thephoneThankyou verymuchThis neverhappened at*previousagency*You’vebeen sohelpfulAre youguysalways in ameeting?I didn’treceive it(bill/decpage/email) Why didmy policygo up? The person Ispoke toearlier wasrude“What’stheturnaroundtime?”You’vebeengreat towork with!I needa COIMy childgot permit.Whatnext?I want toadd avehicleI needto file aclaimI’m sorry,I’m reallyfrustratedwith ...I’m having ahard timehearing youI need toupdatemy policy“Is this G&N,Mackintire,MarshKemp, etc”The person Ispoke withearlier wasniceI needto paymy billI keepgettingvoicemailI left amessage, noone hascalled mebackDealer saidthey faxed thepaperworkover. I’mfollowing up...I want toregister acarI can’t getanyoneon thephoneThankyou verymuchThis neverhappened at*previousagency*You’vebeen sohelpfulAre youguysalways in ameeting?I didn’treceive it(bill/decpage/email) Why didmy policygo up? The person Ispoke toearlier wasrude“What’stheturnaroundtime?”You’vebeengreat towork with!I needa COIMy childgot permit.Whatnext?I want toadd avehicleI needto file aclaimI’m sorry,I’m reallyfrustratedwith ...I’m having ahard timehearing youI need toupdatemy policy“Is this G&N,Mackintire,MarshKemp, etc”The person Ispoke withearlier wasniceI needto paymy bill

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I keep getting voicemail
  2. I left a message, no one has called me back
  3. Dealer said they faxed the paperwork over. I’m following up...
  4. I want to register a car
  5. I can’t get anyone on the phone
  6. Thank you very much
  7. This never happened at *previous agency*
  8. You’ve been so helpful
  9. Are you guys always in a meeting?
  10. I didn’t receive it (bill/dec page/email)
  11. Why did my policy go up?
  12. The person I spoke to earlier was rude
  13. “What’s the turnaround time?”
  14. You’ve been great to work with!
  15. I need a COI
  16. My child got permit. What next?
  17. I want to add a vehicle
  18. I need to file a claim
  19. I’m sorry, I’m really frustrated with ...
  20. I’m having a hard time hearing you
  21. I need to update my policy
  22. “Is this G&N, Mackintire, Marsh Kemp, etc”
  23. The person I spoke with earlier was nice
  24. I need to pay my bill