Are youguysalways in ameeting?I didn’treceive it(bill/decpage/email)I’m having ahard timehearing youI needa COII needto paymy billI want toadd avehicleI need toupdatemy policyYou’vebeengreat towork with!Dealer saidthey faxed thepaperworkover. I’mfollowing up...My childgot permit.Whatnext?I’m sorry,I’m reallyfrustratedwith ...Thankyou verymuch Why didmy policygo up? This neverhappened at*previousagency*I left amessage, noone hascalled mebackI want toregister acarYou’vebeen sohelpful“Is this G&N,Mackintire,MarshKemp, etc”I keepgettingvoicemail“What’stheturnaroundtime?”I can’t getanyoneon thephoneI needto file aclaimThe person Ispoke toearlier wasrudeThe person Ispoke withearlier wasniceAre youguysalways in ameeting?I didn’treceive it(bill/decpage/email)I’m having ahard timehearing youI needa COII needto paymy billI want toadd avehicleI need toupdatemy policyYou’vebeengreat towork with!Dealer saidthey faxed thepaperworkover. I’mfollowing up...My childgot permit.Whatnext?I’m sorry,I’m reallyfrustratedwith ...Thankyou verymuch Why didmy policygo up? This neverhappened at*previousagency*I left amessage, noone hascalled mebackI want toregister acarYou’vebeen sohelpful“Is this G&N,Mackintire,MarshKemp, etc”I keepgettingvoicemail“What’stheturnaroundtime?”I can’t getanyoneon thephoneI needto file aclaimThe person Ispoke toearlier wasrudeThe person Ispoke withearlier wasnice

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Are you guys always in a meeting?
  2. I didn’t receive it (bill/dec page/email)
  3. I’m having a hard time hearing you
  4. I need a COI
  5. I need to pay my bill
  6. I want to add a vehicle
  7. I need to update my policy
  8. You’ve been great to work with!
  9. Dealer said they faxed the paperwork over. I’m following up...
  10. My child got permit. What next?
  11. I’m sorry, I’m really frustrated with ...
  12. Thank you very much
  13. Why did my policy go up?
  14. This never happened at *previous agency*
  15. I left a message, no one has called me back
  16. I want to register a car
  17. You’ve been so helpful
  18. “Is this G&N, Mackintire, Marsh Kemp, etc”
  19. I keep getting voicemail
  20. “What’s the turnaround time?”
  21. I can’t get anyone on the phone
  22. I need to file a claim
  23. The person I spoke to earlier was rude
  24. The person I spoke with earlier was nice