I left amessage, noone hascalled mebackI’m sorry,I’m reallyfrustratedwith ...“Is this G&N,Mackintire,MarshKemp, etc”Dealer saidthey faxed thepaperworkover. I’mfollowing up...I needto file aclaimI needa COIYou’vebeengreat towork with!The person Ispoke toearlier wasrudeI needto paymy billI need toupdatemy policyI’m having ahard timehearing youMy childgot permit.Whatnext?I keepgettingvoicemailI want toregister acarI didn’treceive it(bill/decpage/email) Why didmy policygo up? I can’t getanyoneon thephoneThankyou verymuchAre youguysalways in ameeting?I want toadd avehicleThis neverhappened at*previousagency*The person Ispoke withearlier wasniceYou’vebeen sohelpful“What’stheturnaroundtime?”I left amessage, noone hascalled mebackI’m sorry,I’m reallyfrustratedwith ...“Is this G&N,Mackintire,MarshKemp, etc”Dealer saidthey faxed thepaperworkover. I’mfollowing up...I needto file aclaimI needa COIYou’vebeengreat towork with!The person Ispoke toearlier wasrudeI needto paymy billI need toupdatemy policyI’m having ahard timehearing youMy childgot permit.Whatnext?I keepgettingvoicemailI want toregister acarI didn’treceive it(bill/decpage/email) Why didmy policygo up? I can’t getanyoneon thephoneThankyou verymuchAre youguysalways in ameeting?I want toadd avehicleThis neverhappened at*previousagency*The person Ispoke withearlier wasniceYou’vebeen sohelpful“What’stheturnaroundtime?”

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I left a message, no one has called me back
  2. I’m sorry, I’m really frustrated with ...
  3. “Is this G&N, Mackintire, Marsh Kemp, etc”
  4. Dealer said they faxed the paperwork over. I’m following up...
  5. I need to file a claim
  6. I need a COI
  7. You’ve been great to work with!
  8. The person I spoke to earlier was rude
  9. I need to pay my bill
  10. I need to update my policy
  11. I’m having a hard time hearing you
  12. My child got permit. What next?
  13. I keep getting voicemail
  14. I want to register a car
  15. I didn’t receive it (bill/dec page/email)
  16. Why did my policy go up?
  17. I can’t get anyone on the phone
  18. Thank you very much
  19. Are you guys always in a meeting?
  20. I want to add a vehicle
  21. This never happened at *previous agency*
  22. The person I spoke with earlier was nice
  23. You’ve been so helpful
  24. “What’s the turnaround time?”