I keepgettingvoicemailDealer saidthey faxed thepaperworkover. I’mfollowing up...I didn’treceive it(bill/decpage/email)I can’t getanyoneon thephoneI needto paymy billThis neverhappened at*previousagency*I left amessage, noone hascalled mebackYou’vebeen sohelpfulI’m sorry,I’m reallyfrustratedwith ...I’m having ahard timehearing youThankyou verymuchI need toupdatemy policyMy childgot permit.Whatnext?“Is this G&N,Mackintire,MarshKemp, etc”I needa COI“What’stheturnaroundtime?” Why didmy policygo up? Are youguysalways in ameeting?I want toadd avehicleThe person Ispoke toearlier wasrudeI needto file aclaimYou’vebeengreat towork with!The person Ispoke withearlier wasniceI want toregister acarI keepgettingvoicemailDealer saidthey faxed thepaperworkover. I’mfollowing up...I didn’treceive it(bill/decpage/email)I can’t getanyoneon thephoneI needto paymy billThis neverhappened at*previousagency*I left amessage, noone hascalled mebackYou’vebeen sohelpfulI’m sorry,I’m reallyfrustratedwith ...I’m having ahard timehearing youThankyou verymuchI need toupdatemy policyMy childgot permit.Whatnext?“Is this G&N,Mackintire,MarshKemp, etc”I needa COI“What’stheturnaroundtime?” Why didmy policygo up? Are youguysalways in ameeting?I want toadd avehicleThe person Ispoke toearlier wasrudeI needto file aclaimYou’vebeengreat towork with!The person Ispoke withearlier wasniceI want toregister acar

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I keep getting voicemail
  2. Dealer said they faxed the paperwork over. I’m following up...
  3. I didn’t receive it (bill/dec page/email)
  4. I can’t get anyone on the phone
  5. I need to pay my bill
  6. This never happened at *previous agency*
  7. I left a message, no one has called me back
  8. You’ve been so helpful
  9. I’m sorry, I’m really frustrated with ...
  10. I’m having a hard time hearing you
  11. Thank you very much
  12. I need to update my policy
  13. My child got permit. What next?
  14. “Is this G&N, Mackintire, Marsh Kemp, etc”
  15. I need a COI
  16. “What’s the turnaround time?”
  17. Why did my policy go up?
  18. Are you guys always in a meeting?
  19. I want to add a vehicle
  20. The person I spoke to earlier was rude
  21. I need to file a claim
  22. You’ve been great to work with!
  23. The person I spoke with earlier was nice
  24. I want to register a car