The person Ispoke toearlier wasrudeI keepgettingvoicemailI needto paymy billI left amessage, noone hascalled meback“What’stheturnaroundtime?”I needa COII’m having ahard timehearing youThis neverhappened at*previousagency*I can’t getanyoneon thephoneYou’vebeengreat towork with!I want toregister acarI’m sorry,I’m reallyfrustratedwith ...Are youguysalways in ameeting?You’vebeen sohelpfulThe person Ispoke withearlier wasniceI needto file aclaimDealer saidthey faxed thepaperworkover. I’mfollowing up...“Is this G&N,Mackintire,MarshKemp, etc”I didn’treceive it(bill/decpage/email)My childgot permit.Whatnext? Why didmy policygo up? Thankyou verymuchI want toadd avehicleI need toupdatemy policyThe person Ispoke toearlier wasrudeI keepgettingvoicemailI needto paymy billI left amessage, noone hascalled meback“What’stheturnaroundtime?”I needa COII’m having ahard timehearing youThis neverhappened at*previousagency*I can’t getanyoneon thephoneYou’vebeengreat towork with!I want toregister acarI’m sorry,I’m reallyfrustratedwith ...Are youguysalways in ameeting?You’vebeen sohelpfulThe person Ispoke withearlier wasniceI needto file aclaimDealer saidthey faxed thepaperworkover. I’mfollowing up...“Is this G&N,Mackintire,MarshKemp, etc”I didn’treceive it(bill/decpage/email)My childgot permit.Whatnext? Why didmy policygo up? Thankyou verymuchI want toadd avehicleI need toupdatemy policy

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The person I spoke to earlier was rude
  2. I keep getting voicemail
  3. I need to pay my bill
  4. I left a message, no one has called me back
  5. “What’s the turnaround time?”
  6. I need a COI
  7. I’m having a hard time hearing you
  8. This never happened at *previous agency*
  9. I can’t get anyone on the phone
  10. You’ve been great to work with!
  11. I want to register a car
  12. I’m sorry, I’m really frustrated with ...
  13. Are you guys always in a meeting?
  14. You’ve been so helpful
  15. The person I spoke with earlier was nice
  16. I need to file a claim
  17. Dealer said they faxed the paperwork over. I’m following up...
  18. “Is this G&N, Mackintire, Marsh Kemp, etc”
  19. I didn’t receive it (bill/dec page/email)
  20. My child got permit. What next?
  21. Why did my policy go up?
  22. Thank you very much
  23. I want to add a vehicle
  24. I need to update my policy