I left amessage, noone hascalled meback Why didmy policygo up? You’vebeen sohelpfulYou’vebeengreat towork with!“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI keepgettingvoicemailDealer saidthey faxed thepaperworkover. I’mfollowing up...I can’t getanyoneon thephoneMy childgot permit.Whatnext?I need toupdatemy policyThis neverhappened at*previousagency*I’m having ahard timehearing youAre youguysalways in ameeting?I didn’treceive it(bill/decpage/email)I needto file aclaimThe person Ispoke withearlier wasniceI want toregister acarI needa COI“What’stheturnaroundtime?”The person Ispoke toearlier wasrudeI’m sorry,I’m reallyfrustratedwith ...I needto paymy billThankyou verymuchI left amessage, noone hascalled meback Why didmy policygo up? You’vebeen sohelpfulYou’vebeengreat towork with!“Is this G&N,Mackintire,MarshKemp, etc”I want toadd avehicleI keepgettingvoicemailDealer saidthey faxed thepaperworkover. I’mfollowing up...I can’t getanyoneon thephoneMy childgot permit.Whatnext?I need toupdatemy policyThis neverhappened at*previousagency*I’m having ahard timehearing youAre youguysalways in ameeting?I didn’treceive it(bill/decpage/email)I needto file aclaimThe person Ispoke withearlier wasniceI want toregister acarI needa COI“What’stheturnaroundtime?”The person Ispoke toearlier wasrudeI’m sorry,I’m reallyfrustratedwith ...I needto paymy billThankyou verymuch

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I left a message, no one has called me back
  2. Why did my policy go up?
  3. You’ve been so helpful
  4. You’ve been great to work with!
  5. “Is this G&N, Mackintire, Marsh Kemp, etc”
  6. I want to add a vehicle
  7. I keep getting voicemail
  8. Dealer said they faxed the paperwork over. I’m following up...
  9. I can’t get anyone on the phone
  10. My child got permit. What next?
  11. I need to update my policy
  12. This never happened at *previous agency*
  13. I’m having a hard time hearing you
  14. Are you guys always in a meeting?
  15. I didn’t receive it (bill/dec page/email)
  16. I need to file a claim
  17. The person I spoke with earlier was nice
  18. I want to register a car
  19. I need a COI
  20. “What’s the turnaround time?”
  21. The person I spoke to earlier was rude
  22. I’m sorry, I’m really frustrated with ...
  23. I need to pay my bill
  24. Thank you very much