I need toupdatemy policyI’m having ahard timehearing youI needa COIAre youguysalways in ameeting?I keepgettingvoicemailI didn’treceive it(bill/decpage/email)This neverhappened at*previousagency*I want toregister acarYou’vebeen sohelpful“Is this G&N,Mackintire,MarshKemp, etc”Dealer saidthey faxed thepaperworkover. I’mfollowing up...The person Ispoke toearlier wasrudeThe person Ispoke withearlier wasniceI can’t getanyoneon thephoneMy childgot permit.Whatnext?I needto file aclaimYou’vebeengreat towork with!“What’stheturnaroundtime?”I left amessage, noone hascalled mebackThankyou verymuchI want toadd avehicle Why didmy policygo up? I needto paymy billI’m sorry,I’m reallyfrustratedwith ...I need toupdatemy policyI’m having ahard timehearing youI needa COIAre youguysalways in ameeting?I keepgettingvoicemailI didn’treceive it(bill/decpage/email)This neverhappened at*previousagency*I want toregister acarYou’vebeen sohelpful“Is this G&N,Mackintire,MarshKemp, etc”Dealer saidthey faxed thepaperworkover. I’mfollowing up...The person Ispoke toearlier wasrudeThe person Ispoke withearlier wasniceI can’t getanyoneon thephoneMy childgot permit.Whatnext?I needto file aclaimYou’vebeengreat towork with!“What’stheturnaroundtime?”I left amessage, noone hascalled mebackThankyou verymuchI want toadd avehicle Why didmy policygo up? I needto paymy billI’m sorry,I’m reallyfrustratedwith ...

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I need to update my policy
  2. I’m having a hard time hearing you
  3. I need a COI
  4. Are you guys always in a meeting?
  5. I keep getting voicemail
  6. I didn’t receive it (bill/dec page/email)
  7. This never happened at *previous agency*
  8. I want to register a car
  9. You’ve been so helpful
  10. “Is this G&N, Mackintire, Marsh Kemp, etc”
  11. Dealer said they faxed the paperwork over. I’m following up...
  12. The person I spoke to earlier was rude
  13. The person I spoke with earlier was nice
  14. I can’t get anyone on the phone
  15. My child got permit. What next?
  16. I need to file a claim
  17. You’ve been great to work with!
  18. “What’s the turnaround time?”
  19. I left a message, no one has called me back
  20. Thank you very much
  21. I want to add a vehicle
  22. Why did my policy go up?
  23. I need to pay my bill
  24. I’m sorry, I’m really frustrated with ...