The person Ispoke toearlier wasrudeI can’t getanyoneon thephoneI’m having ahard timehearing youThankyou verymuchAre youguysalways in ameeting?I left amessage, noone hascalled mebackI keepgettingvoicemailYou’vebeengreat towork with!I’m sorry,I’m reallyfrustratedwith ...My childgot permit.Whatnext?I want toadd avehicleI want toregister acarI needa COIThis neverhappened at*previousagency*Dealer saidthey faxed thepaperworkover. I’mfollowing up... Why didmy policygo up? “Is this G&N,Mackintire,MarshKemp, etc”“What’stheturnaroundtime?”I didn’treceive it(bill/decpage/email)I needto paymy billI needto file aclaimI need toupdatemy policyThe person Ispoke withearlier wasniceYou’vebeen sohelpfulThe person Ispoke toearlier wasrudeI can’t getanyoneon thephoneI’m having ahard timehearing youThankyou verymuchAre youguysalways in ameeting?I left amessage, noone hascalled mebackI keepgettingvoicemailYou’vebeengreat towork with!I’m sorry,I’m reallyfrustratedwith ...My childgot permit.Whatnext?I want toadd avehicleI want toregister acarI needa COIThis neverhappened at*previousagency*Dealer saidthey faxed thepaperworkover. I’mfollowing up... Why didmy policygo up? “Is this G&N,Mackintire,MarshKemp, etc”“What’stheturnaroundtime?”I didn’treceive it(bill/decpage/email)I needto paymy billI needto file aclaimI need toupdatemy policyThe person Ispoke withearlier wasniceYou’vebeen sohelpful

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The person I spoke to earlier was rude
  2. I can’t get anyone on the phone
  3. I’m having a hard time hearing you
  4. Thank you very much
  5. Are you guys always in a meeting?
  6. I left a message, no one has called me back
  7. I keep getting voicemail
  8. You’ve been great to work with!
  9. I’m sorry, I’m really frustrated with ...
  10. My child got permit. What next?
  11. I want to add a vehicle
  12. I want to register a car
  13. I need a COI
  14. This never happened at *previous agency*
  15. Dealer said they faxed the paperwork over. I’m following up...
  16. Why did my policy go up?
  17. “Is this G&N, Mackintire, Marsh Kemp, etc”
  18. “What’s the turnaround time?”
  19. I didn’t receive it (bill/dec page/email)
  20. I need to pay my bill
  21. I need to file a claim
  22. I need to update my policy
  23. The person I spoke with earlier was nice
  24. You’ve been so helpful