I didn’treceive it(bill/decpage/email)You’vebeen sohelpfulI want toregister acar Why didmy policygo up? I’m having ahard timehearing youI’m sorry,I’m reallyfrustratedwith ...The person Ispoke toearlier wasrudeI keepgettingvoicemailI left amessage, noone hascalled mebackYou’vebeengreat towork with!The person Ispoke withearlier wasniceDealer saidthey faxed thepaperworkover. I’mfollowing up...Thankyou verymuchI needto file aclaimAre youguysalways in ameeting?I needto paymy billI can’t getanyoneon thephoneThis neverhappened at*previousagency*I want toadd avehicleI need toupdatemy policy“Is this G&N,Mackintire,MarshKemp, etc”I needa COI“What’stheturnaroundtime?”My childgot permit.Whatnext?I didn’treceive it(bill/decpage/email)You’vebeen sohelpfulI want toregister acar Why didmy policygo up? I’m having ahard timehearing youI’m sorry,I’m reallyfrustratedwith ...The person Ispoke toearlier wasrudeI keepgettingvoicemailI left amessage, noone hascalled mebackYou’vebeengreat towork with!The person Ispoke withearlier wasniceDealer saidthey faxed thepaperworkover. I’mfollowing up...Thankyou verymuchI needto file aclaimAre youguysalways in ameeting?I needto paymy billI can’t getanyoneon thephoneThis neverhappened at*previousagency*I want toadd avehicleI need toupdatemy policy“Is this G&N,Mackintire,MarshKemp, etc”I needa COI“What’stheturnaroundtime?”My childgot permit.Whatnext?

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I didn’t receive it (bill/dec page/email)
  2. You’ve been so helpful
  3. I want to register a car
  4. Why did my policy go up?
  5. I’m having a hard time hearing you
  6. I’m sorry, I’m really frustrated with ...
  7. The person I spoke to earlier was rude
  8. I keep getting voicemail
  9. I left a message, no one has called me back
  10. You’ve been great to work with!
  11. The person I spoke with earlier was nice
  12. Dealer said they faxed the paperwork over. I’m following up...
  13. Thank you very much
  14. I need to file a claim
  15. Are you guys always in a meeting?
  16. I need to pay my bill
  17. I can’t get anyone on the phone
  18. This never happened at *previous agency*
  19. I want to add a vehicle
  20. I need to update my policy
  21. “Is this G&N, Mackintire, Marsh Kemp, etc”
  22. I need a COI
  23. “What’s the turnaround time?”
  24. My child got permit. What next?