I’m having ahard timehearing youYou’vebeen sohelpfulI want toregister acarMy childgot permit.Whatnext?I needto file aclaimThe person Ispoke toearlier wasrudeI can’t getanyoneon thephone“What’stheturnaroundtime?”The person Ispoke withearlier wasniceAre youguysalways in ameeting?I needto paymy bill“Is this G&N,Mackintire,MarshKemp, etc”I left amessage, noone hascalled mebackDealer saidthey faxed thepaperworkover. I’mfollowing up...I’m sorry,I’m reallyfrustratedwith ...I didn’treceive it(bill/decpage/email)You’vebeengreat towork with!Thankyou verymuchI want toadd avehicleI keepgettingvoicemailThis neverhappened at*previousagency*I needa COI Why didmy policygo up? I need toupdatemy policyI’m having ahard timehearing youYou’vebeen sohelpfulI want toregister acarMy childgot permit.Whatnext?I needto file aclaimThe person Ispoke toearlier wasrudeI can’t getanyoneon thephone“What’stheturnaroundtime?”The person Ispoke withearlier wasniceAre youguysalways in ameeting?I needto paymy bill“Is this G&N,Mackintire,MarshKemp, etc”I left amessage, noone hascalled mebackDealer saidthey faxed thepaperworkover. I’mfollowing up...I’m sorry,I’m reallyfrustratedwith ...I didn’treceive it(bill/decpage/email)You’vebeengreat towork with!Thankyou verymuchI want toadd avehicleI keepgettingvoicemailThis neverhappened at*previousagency*I needa COI Why didmy policygo up? I need toupdatemy policy

Hilb Group Customer Satisfaction BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I’m having a hard time hearing you
  2. You’ve been so helpful
  3. I want to register a car
  4. My child got permit. What next?
  5. I need to file a claim
  6. The person I spoke to earlier was rude
  7. I can’t get anyone on the phone
  8. “What’s the turnaround time?”
  9. The person I spoke with earlier was nice
  10. Are you guys always in a meeting?
  11. I need to pay my bill
  12. “Is this G&N, Mackintire, Marsh Kemp, etc”
  13. I left a message, no one has called me back
  14. Dealer said they faxed the paperwork over. I’m following up...
  15. I’m sorry, I’m really frustrated with ...
  16. I didn’t receive it (bill/dec page/email)
  17. You’ve been great to work with!
  18. Thank you very much
  19. I want to add a vehicle
  20. I keep getting voicemail
  21. This never happened at *previous agency*
  22. I need a COI
  23. Why did my policy go up?
  24. I need to update my policy