Guest startsconversationby asking fora refundI can'tbook myMAPspaceGuest calls you bythe wrong name(You have to haveclearly given yourname during thecall)Queryabout agiftvoucherGuest triesto bring anUnder 5 totheDungeonsI need tochangemy dateI'm tryingto book aKellogg'svoucherQuery abouta Blue LightCardbookingI need helpwith awheelchairbookingQuery abouta SEA LIFEVIPExperienceI needto booka carerAsking if thereis a particularmodel inMadameTussaudsI've booked thewrong attractionlocation (e.gSLBlackpool notSLLondon)Can you putme throughto the onsiteteam (byphone)?I needyou to re-send mybookingI'm runningmore than15 minuteslate to myvisitLostPropertyI need tobook anunder 3It's a specialoccaison (birthday,hen party e.g), isthere anythingspecial you cando?I'm trying tobook but Iget a 'Nopackagesfound' error10% surveyrate for theweek (12th-18th Feb)Query aboutthe LEChampagneExperienceCalling froma school ongeneral lineWhat timedo youclose?Guest calls thewrongattraction (SLBcalling LDCBdoesn't count)Guest startsconversationby asking fora refundI can'tbook myMAPspaceGuest calls you bythe wrong name(You have to haveclearly given yourname during thecall)Queryabout agiftvoucherGuest triesto bring anUnder 5 totheDungeonsI need tochangemy dateI'm tryingto book aKellogg'svoucherQuery abouta Blue LightCardbookingI need helpwith awheelchairbookingQuery abouta SEA LIFEVIPExperienceI needto booka carerAsking if thereis a particularmodel inMadameTussaudsI've booked thewrong attractionlocation (e.gSLBlackpool notSLLondon)Can you putme throughto the onsiteteam (byphone)?I needyou to re-send mybookingI'm runningmore than15 minuteslate to myvisitLostPropertyI need tobook anunder 3It's a specialoccaison (birthday,hen party e.g), isthere anythingspecial you cando?I'm trying tobook but Iget a 'Nopackagesfound' error10% surveyrate for theweek (12th-18th Feb)Query aboutthe LEChampagneExperienceCalling froma school ongeneral lineWhat timedo youclose?Guest calls thewrongattraction (SLBcalling LDCBdoesn't count)

Bingo Bonanza - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest starts conversation by asking for a refund
  2. I can't book my MAP space
  3. Guest calls you by the wrong name (You have to have clearly given your name during the call)
  4. Query about a gift voucher
  5. Guest tries to bring an Under 5 to the Dungeons
  6. I need to change my date
  7. I'm trying to book a Kellogg's voucher
  8. Query about a Blue Light Card booking
  9. I need help with a wheelchair booking
  10. Query about a SEA LIFE VIP Experience
  11. I need to book a carer
  12. Asking if there is a particular model in Madame Tussauds
  13. I've booked the wrong attraction location (e.g SLBlackpool not SLLondon)
  14. Can you put me through to the onsite team (by phone)?
  15. I need you to re-send my booking
  16. I'm running more than 15 minutes late to my visit
  17. Lost Property
  18. I need to book an under 3
  19. It's a special occaison (birthday, hen party e.g), is there anything special you can do?
  20. I'm trying to book but I get a 'No packages found' error
  21. 10% survey rate for the week (12th-18th Feb)
  22. Query about the LE Champagne Experience
  23. Calling from a school on general line
  24. What time do you close?
  25. Guest calls the wrong attraction (SLB calling LDCB doesn't count)