HandleTime (5minutesor less)RescheduleEmailInsuranceOur firstavailableappointmentis…I would behappy to getthatappointmentscheduled foryouYes, ofcourseTDissuesLet metake alook atyour chartPaymentSupportCenterCurrentlywe arefullycommittedOne callresolutionMayITransferAbsolutelyCan'thearRetainerAvg Speedof Answer(6 secondsor less)MypleasureCancelCloud9frozenTicketAlignerHandleTime (5minutesor less)RescheduleEmailInsuranceOur firstavailableappointmentis…I would behappy to getthatappointmentscheduled foryouYes, ofcourseTDissuesLet metake alook atyour chartPaymentSupportCenterCurrentlywe arefullycommittedOne callresolutionMayITransferAbsolutelyCan'thearRetainerAvg Speedof Answer(6 secondsor less)MypleasureCancelCloud9frozenTicketAligner

One Call Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Handle Time (5 minutes or less)
  2. Reschedule
  3. Email
  4. Insurance
  5. Our first available appointment is…
  6. I would be happy to get that appointment scheduled for you
  7. Yes, of course
  8. TD issues
  9. Let me take a look at your chart
  10. Payment
  11. Support Center
  12. Currently we are fully committed
  13. One call resolution
  14. May I
  15. Transfer
  16. Absolutely
  17. Can't hear
  18. Retainer
  19. Avg Speed of Answer (6 seconds or less)
  20. My pleasure
  21. Cancel
  22. Cloud9 frozen
  23. Ticket
  24. Aligner