TicketOur firstavailableappointmentis…RescheduleEmailRetainerI would behappy to getthatappointmentscheduled foryouTransferMypleasureCan'thearOne callresolutionHandleTime (5minutesor less)Avg Speedof Answer(6 secondsor less)TDissuesInsuranceCancelSupportCenterAbsolutelyMayICloud9frozenAlignerCurrentlywe arefullycommittedYes, ofcourseLet metake alook atyour chartPaymentTicketOur firstavailableappointmentis…RescheduleEmailRetainerI would behappy to getthatappointmentscheduled foryouTransferMypleasureCan'thearOne callresolutionHandleTime (5minutesor less)Avg Speedof Answer(6 secondsor less)TDissuesInsuranceCancelSupportCenterAbsolutelyMayICloud9frozenAlignerCurrentlywe arefullycommittedYes, ofcourseLet metake alook atyour chartPayment

One Call Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Ticket
  2. Our first available appointment is…
  3. Reschedule
  4. Email
  5. Retainer
  6. I would be happy to get that appointment scheduled for you
  7. Transfer
  8. My pleasure
  9. Can't hear
  10. One call resolution
  11. Handle Time (5 minutes or less)
  12. Avg Speed of Answer (6 seconds or less)
  13. TD issues
  14. Insurance
  15. Cancel
  16. Support Center
  17. Absolutely
  18. May I
  19. Cloud9 frozen
  20. Aligner
  21. Currently we are fully committed
  22. Yes, of course
  23. Let me take a look at your chart
  24. Payment