Share apicture ofyourpet/familyAdditionalInsuredERM-14Finalauditcall1- 30calldayAttendP&CHuddleCertificateCallEstimatedAudit CallDeclarationpagesAnswer aquestionin a chatWaiveraddDeescalatea clientEAWUpdateCreditcardpaymentStateadd5consecutivedays ofperfectattendanceUseLanguageLineEndorsementpagesSubmita pactentryWrite a noteofappreciationto a teammateRecommenda New KCSarticle90%QAScoreAuditPaymentplanShare amotivationalquote withthe teamShare apicture ofyourpet/familyAdditionalInsuredERM-14Finalauditcall1- 30calldayAttendP&CHuddleCertificateCallEstimatedAudit CallDeclarationpagesAnswer aquestionin a chatWaiveraddDeescalatea clientEAWUpdateCreditcardpaymentStateadd5consecutivedays ofperfectattendanceUseLanguageLineEndorsementpagesSubmita pactentryWrite a noteofappreciationto a teammateRecommenda New KCSarticle90%QAScoreAuditPaymentplanShare amotivationalquote withthe team

P&C Service Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
O
5
N
6
I
7
I
8
B
9
G
10
I
11
O
12
N
13
G
14
O
15
B
16
B
17
O
18
B
19
G
20
G
21
N
22
I
23
G
24
I
  1. O-Share a picture of your pet/family
  2. B-Additional Insured
  3. N-ERM-14
  4. O-Final audit call
  5. N-1- 30 call day
  6. I-Attend P&C Huddle
  7. I-Certificate Call
  8. B-Estimated Audit Call
  9. G-Declaration pages
  10. I-Answer a question in a chat
  11. O-Waiver add
  12. N-Deescalate a client
  13. G-EAW Update
  14. O-Credit card payment
  15. B-State add
  16. B-5 consecutive days of perfect attendance
  17. O-Use Language Line
  18. B-Endorsement pages
  19. G-Submit a pact entry
  20. G-Write a note of appreciation to a team mate
  21. N-Recommend a New KCS article
  22. I-90% QA Score
  23. G-Audit Payment plan
  24. I-Share a motivational quote with the team