EndorsementpagesWaiveraddERM-14EAWUpdateAnswer aquestionin a chatDeescalatea clientCreditcardpaymentEstimatedAudit CallDeclarationpagesStateaddSubmita pactentryRecommenda New KCSarticleCertificateCallAuditPaymentplanAttendP&CHuddleUseLanguageLine1- 30calldayAdditionalInsuredShare amotivationalquote withthe team5consecutivedays ofperfectattendanceWrite a noteofappreciationto a teammateFinalauditcallShare apicture ofyourpet/family90%QAScoreEndorsementpagesWaiveraddERM-14EAWUpdateAnswer aquestionin a chatDeescalatea clientCreditcardpaymentEstimatedAudit CallDeclarationpagesStateaddSubmita pactentryRecommenda New KCSarticleCertificateCallAuditPaymentplanAttendP&CHuddleUseLanguageLine1- 30calldayAdditionalInsuredShare amotivationalquote withthe team5consecutivedays ofperfectattendanceWrite a noteofappreciationto a teammateFinalauditcallShare apicture ofyourpet/family90%QAScore

P&C Service Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
N
4
G
5
I
6
N
7
O
8
B
9
G
10
B
11
G
12
N
13
I
14
G
15
I
16
O
17
N
18
B
19
I
20
B
21
G
22
O
23
O
24
I
  1. B-Endorsement pages
  2. O-Waiver add
  3. N-ERM-14
  4. G-EAW Update
  5. I-Answer a question in a chat
  6. N-Deescalate a client
  7. O-Credit card payment
  8. B-Estimated Audit Call
  9. G-Declaration pages
  10. B-State add
  11. G-Submit a pact entry
  12. N-Recommend a New KCS article
  13. I-Certificate Call
  14. G-Audit Payment plan
  15. I-Attend P&C Huddle
  16. O-Use Language Line
  17. N-1- 30 call day
  18. B-Additional Insured
  19. I-Share a motivational quote with the team
  20. B-5 consecutive days of perfect attendance
  21. G-Write a note of appreciation to a team mate
  22. O-Final audit call
  23. O-Share a picture of your pet/family
  24. I-90% QA Score