CreditcardpaymentAnswer aquestionin a chat5consecutivedays ofperfectattendance90%QAScoreShare apicture ofyourpet/familyERM-14EstimatedAudit CallEndorsementpagesCertificateCallDeclarationpagesStateadd1- 30calldayAttendP&CHuddleWaiveraddUseLanguageLineFinalauditcallSubmita pactentryWrite a noteofappreciationto a teammateShare amotivationalquote withthe teamRecommenda New KCSarticleAuditPaymentplanAdditionalInsuredDeescalatea clientEAWUpdateCreditcardpaymentAnswer aquestionin a chat5consecutivedays ofperfectattendance90%QAScoreShare apicture ofyourpet/familyERM-14EstimatedAudit CallEndorsementpagesCertificateCallDeclarationpagesStateadd1- 30calldayAttendP&CHuddleWaiveraddUseLanguageLineFinalauditcallSubmita pactentryWrite a noteofappreciationto a teammateShare amotivationalquote withthe teamRecommenda New KCSarticleAuditPaymentplanAdditionalInsuredDeescalatea clientEAWUpdate

P&C Service Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
I
5
O
6
N
7
B
8
B
9
I
10
G
11
B
12
N
13
I
14
O
15
O
16
O
17
G
18
G
19
I
20
N
21
G
22
B
23
N
24
G
  1. O-Credit card payment
  2. I-Answer a question in a chat
  3. B-5 consecutive days of perfect attendance
  4. I-90% QA Score
  5. O-Share a picture of your pet/family
  6. N-ERM-14
  7. B-Estimated Audit Call
  8. B-Endorsement pages
  9. I-Certificate Call
  10. G-Declaration pages
  11. B-State add
  12. N-1- 30 call day
  13. I-Attend P&C Huddle
  14. O-Waiver add
  15. O-Use Language Line
  16. O-Final audit call
  17. G-Submit a pact entry
  18. G-Write a note of appreciation to a team mate
  19. I-Share a motivational quote with the team
  20. N-Recommend a New KCS article
  21. G-Audit Payment plan
  22. B-Additional Insured
  23. N-Deescalate a client
  24. G-EAW Update