EstimatedAudit Call1- 30calldayAuditPaymentplanUseLanguageLine90%QAScoreEAWUpdateAttendP&CHuddleWaiveraddRecommenda New KCSarticleCertificateCallWrite a noteofappreciationto a teammateERM-14StateaddAdditionalInsuredFinalauditcallShare apicture ofyourpet/familyDeclarationpagesSubmita pactentryCreditcardpaymentEndorsementpages5consecutivedays ofperfectattendanceDeescalatea clientAnswer aquestionin a chatShare amotivationalquote withthe teamEstimatedAudit Call1- 30calldayAuditPaymentplanUseLanguageLine90%QAScoreEAWUpdateAttendP&CHuddleWaiveraddRecommenda New KCSarticleCertificateCallWrite a noteofappreciationto a teammateERM-14StateaddAdditionalInsuredFinalauditcallShare apicture ofyourpet/familyDeclarationpagesSubmita pactentryCreditcardpaymentEndorsementpages5consecutivedays ofperfectattendanceDeescalatea clientAnswer aquestionin a chatShare amotivationalquote withthe team

P&C Service Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
O
5
I
6
G
7
I
8
O
9
N
10
I
11
G
12
N
13
B
14
B
15
O
16
O
17
G
18
G
19
O
20
B
21
B
22
N
23
I
24
I
  1. B-Estimated Audit Call
  2. N-1- 30 call day
  3. G-Audit Payment plan
  4. O-Use Language Line
  5. I-90% QA Score
  6. G-EAW Update
  7. I-Attend P&C Huddle
  8. O-Waiver add
  9. N-Recommend a New KCS article
  10. I-Certificate Call
  11. G-Write a note of appreciation to a team mate
  12. N-ERM-14
  13. B-State add
  14. B-Additional Insured
  15. O-Final audit call
  16. O-Share a picture of your pet/family
  17. G-Declaration pages
  18. G-Submit a pact entry
  19. O-Credit card payment
  20. B-Endorsement pages
  21. B-5 consecutive days of perfect attendance
  22. N-Deescalate a client
  23. I-Answer a question in a chat
  24. I-Share a motivational quote with the team