AdditionalInsuredEstimatedAudit CallShare amotivationalquote withthe teamShare apicture ofyourpet/familyEAWUpdateEndorsementpages1- 30calldayDeclarationpagesDeescalatea clientWaiveraddWrite a noteofappreciationto a teammateSubmita pactentryAttendP&CHuddle90%QAScoreFinalauditcallAuditPaymentplanRecommenda New KCSarticleStateaddCertificateCall5consecutivedays ofperfectattendanceCreditcardpaymentUseLanguageLineAnswer aquestionin a chatERM-14AdditionalInsuredEstimatedAudit CallShare amotivationalquote withthe teamShare apicture ofyourpet/familyEAWUpdateEndorsementpages1- 30calldayDeclarationpagesDeescalatea clientWaiveraddWrite a noteofappreciationto a teammateSubmita pactentryAttendP&CHuddle90%QAScoreFinalauditcallAuditPaymentplanRecommenda New KCSarticleStateaddCertificateCall5consecutivedays ofperfectattendanceCreditcardpaymentUseLanguageLineAnswer aquestionin a chatERM-14

P&C Service Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
O
5
G
6
B
7
N
8
G
9
N
10
O
11
G
12
G
13
I
14
I
15
O
16
G
17
N
18
B
19
I
20
B
21
O
22
O
23
I
24
N
  1. B-Additional Insured
  2. B-Estimated Audit Call
  3. I-Share a motivational quote with the team
  4. O-Share a picture of your pet/family
  5. G-EAW Update
  6. B-Endorsement pages
  7. N-1- 30 call day
  8. G-Declaration pages
  9. N-Deescalate a client
  10. O-Waiver add
  11. G-Write a note of appreciation to a team mate
  12. G-Submit a pact entry
  13. I-Attend P&C Huddle
  14. I-90% QA Score
  15. O-Final audit call
  16. G-Audit Payment plan
  17. N-Recommend a New KCS article
  18. B-State add
  19. I-Certificate Call
  20. B-5 consecutive days of perfect attendance
  21. O-Credit card payment
  22. O-Use Language Line
  23. I-Answer a question in a chat
  24. N-ERM-14