WinterGreetings!HotChocolateYouropinionmatters tousMittensSnowballThank youfor bringingthis to ourattentionHave Iresolvedall of yourissues?It was mypleasureto assistyouWhat elsecan I do tohelp?HappyHolidaysWe'rehappyto helpThat musthave beendifficult foryouYou'vereachedthe rightplaceSledCandycaneIunderstandwhy you'reupsetHere'swhat I'mgoing to dofor you...FrostyPleaseaccept mysincerestapologyThank youfor yourcontinuedbusinessI candefinitelyhelp youParkaIapologizethat thishappenedI ampersonallygoing to takecare of thisWinterGreetings!HotChocolateYouropinionmatters tousMittensSnowballThank youfor bringingthis to ourattentionHave Iresolvedall of yourissues?It was mypleasureto assistyouWhat elsecan I do tohelp?HappyHolidaysWe'rehappyto helpThat musthave beendifficult foryouYou'vereachedthe rightplaceSledCandycaneIunderstandwhy you'reupsetHere'swhat I'mgoing to dofor you...FrostyPleaseaccept mysincerestapologyThank youfor yourcontinuedbusinessI candefinitelyhelp youParkaIapologizethat thishappenedI ampersonallygoing to takecare of this

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Winter Greetings!
  2. Hot Chocolate
  3. Your opinion matters to us
  4. Mittens
  5. Snowball
  6. Thank you for bringing this to our attention
  7. Have I resolved all of your issues?
  8. It was my pleasure to assist you
  9. What else can I do to help?
  10. Happy Holidays
  11. We're happy to help
  12. That must have been difficult for you
  13. You've reached the right place
  14. Sled
  15. Candycane
  16. I understand why you're upset
  17. Here's what I'm going to do for you...
  18. Frosty
  19. Please accept my sincerest apology
  20. Thank you for your continued business
  21. I can definitely help you
  22. Parka
  23. I apologize that this happened
  24. I am personally going to take care of this