SledHere'swhat I'mgoing to dofor you...HotChocolateThank youfor yourcontinuedbusinessIunderstandwhy you'reupsetWinterGreetings!Iapologizethat thishappenedThank youfor bringingthis to ourattentionSnowballHave Iresolvedall of yourissues?It was mypleasureto assistyouWhat elsecan I do tohelp?That musthave beendifficult foryouI ampersonallygoing to takecare of thisFrostyYouropinionmatters tousI candefinitelyhelp youParkaPleaseaccept mysincerestapologyHappyHolidaysCandycaneYou'vereachedthe rightplaceWe'rehappyto helpMittensSledHere'swhat I'mgoing to dofor you...HotChocolateThank youfor yourcontinuedbusinessIunderstandwhy you'reupsetWinterGreetings!Iapologizethat thishappenedThank youfor bringingthis to ourattentionSnowballHave Iresolvedall of yourissues?It was mypleasureto assistyouWhat elsecan I do tohelp?That musthave beendifficult foryouI ampersonallygoing to takecare of thisFrostyYouropinionmatters tousI candefinitelyhelp youParkaPleaseaccept mysincerestapologyHappyHolidaysCandycaneYou'vereachedthe rightplaceWe'rehappyto helpMittens

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sled
  2. Here's what I'm going to do for you...
  3. Hot Chocolate
  4. Thank you for your continued business
  5. I understand why you're upset
  6. Winter Greetings!
  7. I apologize that this happened
  8. Thank you for bringing this to our attention
  9. Snowball
  10. Have I resolved all of your issues?
  11. It was my pleasure to assist you
  12. What else can I do to help?
  13. That must have been difficult for you
  14. I am personally going to take care of this
  15. Frosty
  16. Your opinion matters to us
  17. I can definitely help you
  18. Parka
  19. Please accept my sincerest apology
  20. Happy Holidays
  21. Candycane
  22. You've reached the right place
  23. We're happy to help
  24. Mittens