Youropinionmatters tousWhat elsecan I do tohelp?CandycaneFrostyHave Iresolvedall of yourissues?Thank youfor bringingthis to ourattentionPleaseaccept mysincerestapologyWinterGreetings!MittensI ampersonallygoing to takecare of thisParkaThat musthave beendifficult foryouIunderstandwhy you'reupsetSnowballHappyHolidaysHotChocolateIt was mypleasureto assistyouI candefinitelyhelp youWe'rehappyto helpSledYou'vereachedthe rightplaceHere'swhat I'mgoing to dofor you...Thank youfor yourcontinuedbusinessIapologizethat thishappenedYouropinionmatters tousWhat elsecan I do tohelp?CandycaneFrostyHave Iresolvedall of yourissues?Thank youfor bringingthis to ourattentionPleaseaccept mysincerestapologyWinterGreetings!MittensI ampersonallygoing to takecare of thisParkaThat musthave beendifficult foryouIunderstandwhy you'reupsetSnowballHappyHolidaysHotChocolateIt was mypleasureto assistyouI candefinitelyhelp youWe'rehappyto helpSledYou'vereachedthe rightplaceHere'swhat I'mgoing to dofor you...Thank youfor yourcontinuedbusinessIapologizethat thishappened

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your opinion matters to us
  2. What else can I do to help?
  3. Candycane
  4. Frosty
  5. Have I resolved all of your issues?
  6. Thank you for bringing this to our attention
  7. Please accept my sincerest apology
  8. Winter Greetings!
  9. Mittens
  10. I am personally going to take care of this
  11. Parka
  12. That must have been difficult for you
  13. I understand why you're upset
  14. Snowball
  15. Happy Holidays
  16. Hot Chocolate
  17. It was my pleasure to assist you
  18. I can definitely help you
  19. We're happy to help
  20. Sled
  21. You've reached the right place
  22. Here's what I'm going to do for you...
  23. Thank you for your continued business
  24. I apologize that this happened