CandycaneIt was mypleasureto assistyouIunderstandwhy you'reupsetI candefinitelyhelp youSledSnowballYouropinionmatters tousHotChocolateIapologizethat thishappenedMittensI ampersonallygoing to takecare of thisWe'rehappyto helpYou'vereachedthe rightplaceFrostyWinterGreetings!Pleaseaccept mysincerestapologyParkaThank youfor yourcontinuedbusinessThat musthave beendifficult foryouHave Iresolvedall of yourissues?HappyHolidaysHere'swhat I'mgoing to dofor you...What elsecan I do tohelp?Thank youfor bringingthis to ourattentionCandycaneIt was mypleasureto assistyouIunderstandwhy you'reupsetI candefinitelyhelp youSledSnowballYouropinionmatters tousHotChocolateIapologizethat thishappenedMittensI ampersonallygoing to takecare of thisWe'rehappyto helpYou'vereachedthe rightplaceFrostyWinterGreetings!Pleaseaccept mysincerestapologyParkaThank youfor yourcontinuedbusinessThat musthave beendifficult foryouHave Iresolvedall of yourissues?HappyHolidaysHere'swhat I'mgoing to dofor you...What elsecan I do tohelp?Thank youfor bringingthis to ourattention

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Candycane
  2. It was my pleasure to assist you
  3. I understand why you're upset
  4. I can definitely help you
  5. Sled
  6. Snowball
  7. Your opinion matters to us
  8. Hot Chocolate
  9. I apologize that this happened
  10. Mittens
  11. I am personally going to take care of this
  12. We're happy to help
  13. You've reached the right place
  14. Frosty
  15. Winter Greetings!
  16. Please accept my sincerest apology
  17. Parka
  18. Thank you for your continued business
  19. That must have been difficult for you
  20. Have I resolved all of your issues?
  21. Happy Holidays
  22. Here's what I'm going to do for you...
  23. What else can I do to help?
  24. Thank you for bringing this to our attention