Iapologizethat thishappenedThank youfor yourcontinuedbusinessCandycaneSnowballHappyHolidaysHotChocolateI ampersonallygoing to takecare of thisPleaseaccept mysincerestapologyWhat elsecan I do tohelp?That musthave beendifficult foryouHave Iresolvedall of yourissues?I candefinitelyhelp youYouropinionmatters tousSledIt was mypleasureto assistyouWinterGreetings!You'vereachedthe rightplaceIunderstandwhy you'reupsetFrostyThank youfor bringingthis to ourattentionHere'swhat I'mgoing to dofor you...ParkaMittensWe'rehappyto helpIapologizethat thishappenedThank youfor yourcontinuedbusinessCandycaneSnowballHappyHolidaysHotChocolateI ampersonallygoing to takecare of thisPleaseaccept mysincerestapologyWhat elsecan I do tohelp?That musthave beendifficult foryouHave Iresolvedall of yourissues?I candefinitelyhelp youYouropinionmatters tousSledIt was mypleasureto assistyouWinterGreetings!You'vereachedthe rightplaceIunderstandwhy you'reupsetFrostyThank youfor bringingthis to ourattentionHere'swhat I'mgoing to dofor you...ParkaMittensWe'rehappyto help

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I apologize that this happened
  2. Thank you for your continued business
  3. Candycane
  4. Snowball
  5. Happy Holidays
  6. Hot Chocolate
  7. I am personally going to take care of this
  8. Please accept my sincerest apology
  9. What else can I do to help?
  10. That must have been difficult for you
  11. Have I resolved all of your issues?
  12. I can definitely help you
  13. Your opinion matters to us
  14. Sled
  15. It was my pleasure to assist you
  16. Winter Greetings!
  17. You've reached the right place
  18. I understand why you're upset
  19. Frosty
  20. Thank you for bringing this to our attention
  21. Here's what I'm going to do for you...
  22. Parka
  23. Mittens
  24. We're happy to help