FrostyThank youfor yourcontinuedbusinessThat musthave beendifficult foryouYouropinionmatters tousPleaseaccept mysincerestapologyIapologizethat thishappenedWe'rehappyto helpMittensSledIunderstandwhy you'reupsetI candefinitelyhelp youHappyHolidaysYou'vereachedthe rightplaceWhat elsecan I do tohelp?SnowballHave Iresolvedall of yourissues?ParkaHere'swhat I'mgoing to dofor you...CandycaneI ampersonallygoing to takecare of thisWinterGreetings!It was mypleasureto assistyouThank youfor bringingthis to ourattentionHotChocolateFrostyThank youfor yourcontinuedbusinessThat musthave beendifficult foryouYouropinionmatters tousPleaseaccept mysincerestapologyIapologizethat thishappenedWe'rehappyto helpMittensSledIunderstandwhy you'reupsetI candefinitelyhelp youHappyHolidaysYou'vereachedthe rightplaceWhat elsecan I do tohelp?SnowballHave Iresolvedall of yourissues?ParkaHere'swhat I'mgoing to dofor you...CandycaneI ampersonallygoing to takecare of thisWinterGreetings!It was mypleasureto assistyouThank youfor bringingthis to ourattentionHotChocolate

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Frosty
  2. Thank you for your continued business
  3. That must have been difficult for you
  4. Your opinion matters to us
  5. Please accept my sincerest apology
  6. I apologize that this happened
  7. We're happy to help
  8. Mittens
  9. Sled
  10. I understand why you're upset
  11. I can definitely help you
  12. Happy Holidays
  13. You've reached the right place
  14. What else can I do to help?
  15. Snowball
  16. Have I resolved all of your issues?
  17. Parka
  18. Here's what I'm going to do for you...
  19. Candycane
  20. I am personally going to take care of this
  21. Winter Greetings!
  22. It was my pleasure to assist you
  23. Thank you for bringing this to our attention
  24. Hot Chocolate