What elsecan I do tohelp?Iapologizethat thishappenedYou'vereachedthe rightplaceParkaThank youfor bringingthis to ourattentionSledI ampersonallygoing to takecare of thisIunderstandwhy you'reupsetMittensI candefinitelyhelp youWe'rehappyto helpHere'swhat I'mgoing to dofor you...That musthave beendifficult foryouYouropinionmatters tousThank youfor yourcontinuedbusinessPleaseaccept mysincerestapologyHotChocolateSnowballIt was mypleasureto assistyouFrostyWinterGreetings!HappyHolidaysCandycaneHave Iresolvedall of yourissues?What elsecan I do tohelp?Iapologizethat thishappenedYou'vereachedthe rightplaceParkaThank youfor bringingthis to ourattentionSledI ampersonallygoing to takecare of thisIunderstandwhy you'reupsetMittensI candefinitelyhelp youWe'rehappyto helpHere'swhat I'mgoing to dofor you...That musthave beendifficult foryouYouropinionmatters tousThank youfor yourcontinuedbusinessPleaseaccept mysincerestapologyHotChocolateSnowballIt was mypleasureto assistyouFrostyWinterGreetings!HappyHolidaysCandycaneHave Iresolvedall of yourissues?

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What else can I do to help?
  2. I apologize that this happened
  3. You've reached the right place
  4. Parka
  5. Thank you for bringing this to our attention
  6. Sled
  7. I am personally going to take care of this
  8. I understand why you're upset
  9. Mittens
  10. I can definitely help you
  11. We're happy to help
  12. Here's what I'm going to do for you...
  13. That must have been difficult for you
  14. Your opinion matters to us
  15. Thank you for your continued business
  16. Please accept my sincerest apology
  17. Hot Chocolate
  18. Snowball
  19. It was my pleasure to assist you
  20. Frosty
  21. Winter Greetings!
  22. Happy Holidays
  23. Candycane
  24. Have I resolved all of your issues?