Thank youfor yourcontinuedbusinessIunderstandwhy you'reupsetWe'rehappyto helpI candefinitelyhelp youSledMittensIapologizethat thishappenedYou'vereachedthe rightplaceCandycanePleaseaccept mysincerestapologyThat musthave beendifficult foryouHotChocolateI ampersonallygoing to takecare of thisHere'swhat I'mgoing to dofor you...It was mypleasureto assistyouSnowballWhat elsecan I do tohelp?WinterGreetings!ParkaHave Iresolvedall of yourissues?FrostyThank youfor bringingthis to ourattentionHappyHolidaysYouropinionmatters tousThank youfor yourcontinuedbusinessIunderstandwhy you'reupsetWe'rehappyto helpI candefinitelyhelp youSledMittensIapologizethat thishappenedYou'vereachedthe rightplaceCandycanePleaseaccept mysincerestapologyThat musthave beendifficult foryouHotChocolateI ampersonallygoing to takecare of thisHere'swhat I'mgoing to dofor you...It was mypleasureto assistyouSnowballWhat elsecan I do tohelp?WinterGreetings!ParkaHave Iresolvedall of yourissues?FrostyThank youfor bringingthis to ourattentionHappyHolidaysYouropinionmatters tous

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for your continued business
  2. I understand why you're upset
  3. We're happy to help
  4. I can definitely help you
  5. Sled
  6. Mittens
  7. I apologize that this happened
  8. You've reached the right place
  9. Candycane
  10. Please accept my sincerest apology
  11. That must have been difficult for you
  12. Hot Chocolate
  13. I am personally going to take care of this
  14. Here's what I'm going to do for you...
  15. It was my pleasure to assist you
  16. Snowball
  17. What else can I do to help?
  18. Winter Greetings!
  19. Parka
  20. Have I resolved all of your issues?
  21. Frosty
  22. Thank you for bringing this to our attention
  23. Happy Holidays
  24. Your opinion matters to us