Thank youfor yourcontinuedbusinessYouropinionmatters tousMittensI ampersonallygoing to takecare of thisWe'rehappyto helpParkaThank youfor bringingthis to ourattentionHave Iresolvedall of yourissues?I candefinitelyhelp youIt was mypleasureto assistyouPleaseaccept mysincerestapologyYou'vereachedthe rightplaceHappyHolidaysHere'swhat I'mgoing to dofor you...What elsecan I do tohelp?Iapologizethat thishappenedThat musthave beendifficult foryouIunderstandwhy you'reupsetHotChocolateFrostySnowballCandycaneSledWinterGreetings!Thank youfor yourcontinuedbusinessYouropinionmatters tousMittensI ampersonallygoing to takecare of thisWe'rehappyto helpParkaThank youfor bringingthis to ourattentionHave Iresolvedall of yourissues?I candefinitelyhelp youIt was mypleasureto assistyouPleaseaccept mysincerestapologyYou'vereachedthe rightplaceHappyHolidaysHere'swhat I'mgoing to dofor you...What elsecan I do tohelp?Iapologizethat thishappenedThat musthave beendifficult foryouIunderstandwhy you'reupsetHotChocolateFrostySnowballCandycaneSledWinterGreetings!

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for your continued business
  2. Your opinion matters to us
  3. Mittens
  4. I am personally going to take care of this
  5. We're happy to help
  6. Parka
  7. Thank you for bringing this to our attention
  8. Have I resolved all of your issues?
  9. I can definitely help you
  10. It was my pleasure to assist you
  11. Please accept my sincerest apology
  12. You've reached the right place
  13. Happy Holidays
  14. Here's what I'm going to do for you...
  15. What else can I do to help?
  16. I apologize that this happened
  17. That must have been difficult for you
  18. I understand why you're upset
  19. Hot Chocolate
  20. Frosty
  21. Snowball
  22. Candycane
  23. Sled
  24. Winter Greetings!