Pleaseaccept mysincerestapologyWe'rehappyto helpParkaMittensIunderstandwhy you'reupsetYou'vereachedthe rightplaceI candefinitelyhelp youIt was mypleasureto assistyouThank youfor bringingthis to ourattentionHave Iresolvedall of yourissues?What elsecan I do tohelp?Iapologizethat thishappenedHere'swhat I'mgoing to dofor you...HotChocolateI ampersonallygoing to takecare of thisSledThank youfor yourcontinuedbusinessFrostyHappyHolidaysWinterGreetings!Youropinionmatters tousThat musthave beendifficult foryouSnowballCandycanePleaseaccept mysincerestapologyWe'rehappyto helpParkaMittensIunderstandwhy you'reupsetYou'vereachedthe rightplaceI candefinitelyhelp youIt was mypleasureto assistyouThank youfor bringingthis to ourattentionHave Iresolvedall of yourissues?What elsecan I do tohelp?Iapologizethat thishappenedHere'swhat I'mgoing to dofor you...HotChocolateI ampersonallygoing to takecare of thisSledThank youfor yourcontinuedbusinessFrostyHappyHolidaysWinterGreetings!Youropinionmatters tousThat musthave beendifficult foryouSnowballCandycane

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please accept my sincerest apology
  2. We're happy to help
  3. Parka
  4. Mittens
  5. I understand why you're upset
  6. You've reached the right place
  7. I can definitely help you
  8. It was my pleasure to assist you
  9. Thank you for bringing this to our attention
  10. Have I resolved all of your issues?
  11. What else can I do to help?
  12. I apologize that this happened
  13. Here's what I'm going to do for you...
  14. Hot Chocolate
  15. I am personally going to take care of this
  16. Sled
  17. Thank you for your continued business
  18. Frosty
  19. Happy Holidays
  20. Winter Greetings!
  21. Your opinion matters to us
  22. That must have been difficult for you
  23. Snowball
  24. Candycane