You'vereachedthe rightplacePleaseaccept mysincerestapologyIapologizethat thishappenedWhat elsecan I do tohelp?FrostyThank youfor bringingthis to ourattentionSnowballIunderstandwhy you'reupsetThat musthave beendifficult foryouHappyHolidaysWe'rehappyto helpHere'swhat I'mgoing to dofor you...Thank youfor yourcontinuedbusinessHotChocolateIt was mypleasureto assistyouMittensHave Iresolvedall of yourissues?WinterGreetings!I ampersonallygoing to takecare of thisYouropinionmatters tousSledI candefinitelyhelp youCandycaneParkaYou'vereachedthe rightplacePleaseaccept mysincerestapologyIapologizethat thishappenedWhat elsecan I do tohelp?FrostyThank youfor bringingthis to ourattentionSnowballIunderstandwhy you'reupsetThat musthave beendifficult foryouHappyHolidaysWe'rehappyto helpHere'swhat I'mgoing to dofor you...Thank youfor yourcontinuedbusinessHotChocolateIt was mypleasureto assistyouMittensHave Iresolvedall of yourissues?WinterGreetings!I ampersonallygoing to takecare of thisYouropinionmatters tousSledI candefinitelyhelp youCandycaneParka

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You've reached the right place
  2. Please accept my sincerest apology
  3. I apologize that this happened
  4. What else can I do to help?
  5. Frosty
  6. Thank you for bringing this to our attention
  7. Snowball
  8. I understand why you're upset
  9. That must have been difficult for you
  10. Happy Holidays
  11. We're happy to help
  12. Here's what I'm going to do for you...
  13. Thank you for your continued business
  14. Hot Chocolate
  15. It was my pleasure to assist you
  16. Mittens
  17. Have I resolved all of your issues?
  18. Winter Greetings!
  19. I am personally going to take care of this
  20. Your opinion matters to us
  21. Sled
  22. I can definitely help you
  23. Candycane
  24. Parka