Here'swhat I'mgoing to dofor you...Thank youfor yourcontinuedbusinessSnowballSledWhat elsecan I do tohelp?CandycaneIt was mypleasureto assistyouI ampersonallygoing to takecare of thisIapologizethat thishappenedParkaI candefinitelyhelp youIunderstandwhy you'reupsetPleaseaccept mysincerestapologyHave Iresolvedall of yourissues?WinterGreetings!FrostyThank youfor bringingthis to ourattentionYou'vereachedthe rightplaceWe'rehappyto helpHappyHolidaysThat musthave beendifficult foryouYouropinionmatters tousHotChocolateMittensHere'swhat I'mgoing to dofor you...Thank youfor yourcontinuedbusinessSnowballSledWhat elsecan I do tohelp?CandycaneIt was mypleasureto assistyouI ampersonallygoing to takecare of thisIapologizethat thishappenedParkaI candefinitelyhelp youIunderstandwhy you'reupsetPleaseaccept mysincerestapologyHave Iresolvedall of yourissues?WinterGreetings!FrostyThank youfor bringingthis to ourattentionYou'vereachedthe rightplaceWe'rehappyto helpHappyHolidaysThat musthave beendifficult foryouYouropinionmatters tousHotChocolateMittens

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Here's what I'm going to do for you...
  2. Thank you for your continued business
  3. Snowball
  4. Sled
  5. What else can I do to help?
  6. Candycane
  7. It was my pleasure to assist you
  8. I am personally going to take care of this
  9. I apologize that this happened
  10. Parka
  11. I can definitely help you
  12. I understand why you're upset
  13. Please accept my sincerest apology
  14. Have I resolved all of your issues?
  15. Winter Greetings!
  16. Frosty
  17. Thank you for bringing this to our attention
  18. You've reached the right place
  19. We're happy to help
  20. Happy Holidays
  21. That must have been difficult for you
  22. Your opinion matters to us
  23. Hot Chocolate
  24. Mittens