Pleaseaccept mysincerestapologyI ampersonallygoing to takecare of thisI candefinitelyhelp youCandycaneWinterGreetings!MittensWe'rehappyto helpSledHere'swhat I'mgoing to dofor you...Have Iresolvedall of yourissues?HappyHolidaysThank youfor bringingthis to ourattentionIunderstandwhy you'reupsetThank youfor yourcontinuedbusinessYou'vereachedthe rightplaceSnowballIapologizethat thishappenedHotChocolateWhat elsecan I do tohelp?ParkaThat musthave beendifficult foryouIt was mypleasureto assistyouYouropinionmatters tousFrostyPleaseaccept mysincerestapologyI ampersonallygoing to takecare of thisI candefinitelyhelp youCandycaneWinterGreetings!MittensWe'rehappyto helpSledHere'swhat I'mgoing to dofor you...Have Iresolvedall of yourissues?HappyHolidaysThank youfor bringingthis to ourattentionIunderstandwhy you'reupsetThank youfor yourcontinuedbusinessYou'vereachedthe rightplaceSnowballIapologizethat thishappenedHotChocolateWhat elsecan I do tohelp?ParkaThat musthave beendifficult foryouIt was mypleasureto assistyouYouropinionmatters tousFrosty

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please accept my sincerest apology
  2. I am personally going to take care of this
  3. I can definitely help you
  4. Candycane
  5. Winter Greetings!
  6. Mittens
  7. We're happy to help
  8. Sled
  9. Here's what I'm going to do for you...
  10. Have I resolved all of your issues?
  11. Happy Holidays
  12. Thank you for bringing this to our attention
  13. I understand why you're upset
  14. Thank you for your continued business
  15. You've reached the right place
  16. Snowball
  17. I apologize that this happened
  18. Hot Chocolate
  19. What else can I do to help?
  20. Parka
  21. That must have been difficult for you
  22. It was my pleasure to assist you
  23. Your opinion matters to us
  24. Frosty