Pleaseaccept mysincerestapologyI ampersonallygoing to takecare of thisHere'swhat I'mgoing to dofor you...It was mypleasureto assistyouYou'vereachedthe rightplaceHave Iresolvedall of yourissues?SnowballThank youfor bringingthis to ourattentionThank youfor yourcontinuedbusinessI candefinitelyhelp youIunderstandwhy you'reupsetThat musthave beendifficult foryouYouropinionmatters tousWhat elsecan I do tohelp?CandycaneWinterGreetings!Iapologizethat thishappenedWe'rehappyto helpHappyHolidaysMittensHotChocolateParkaSledFrostyPleaseaccept mysincerestapologyI ampersonallygoing to takecare of thisHere'swhat I'mgoing to dofor you...It was mypleasureto assistyouYou'vereachedthe rightplaceHave Iresolvedall of yourissues?SnowballThank youfor bringingthis to ourattentionThank youfor yourcontinuedbusinessI candefinitelyhelp youIunderstandwhy you'reupsetThat musthave beendifficult foryouYouropinionmatters tousWhat elsecan I do tohelp?CandycaneWinterGreetings!Iapologizethat thishappenedWe'rehappyto helpHappyHolidaysMittensHotChocolateParkaSledFrosty

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please accept my sincerest apology
  2. I am personally going to take care of this
  3. Here's what I'm going to do for you...
  4. It was my pleasure to assist you
  5. You've reached the right place
  6. Have I resolved all of your issues?
  7. Snowball
  8. Thank you for bringing this to our attention
  9. Thank you for your continued business
  10. I can definitely help you
  11. I understand why you're upset
  12. That must have been difficult for you
  13. Your opinion matters to us
  14. What else can I do to help?
  15. Candycane
  16. Winter Greetings!
  17. I apologize that this happened
  18. We're happy to help
  19. Happy Holidays
  20. Mittens
  21. Hot Chocolate
  22. Parka
  23. Sled
  24. Frosty