CandycaneFrostyThank youfor yourcontinuedbusinessThat musthave beendifficult foryouHave Iresolvedall of yourissues?We'rehappyto helpIunderstandwhy you'reupsetHere'swhat I'mgoing to dofor you...Youropinionmatters tousIt was mypleasureto assistyouMittensYou'vereachedthe rightplaceSnowballHotChocolateParkaWinterGreetings!SledHappyHolidaysThank youfor bringingthis to ourattentionI candefinitelyhelp youWhat elsecan I do tohelp?Iapologizethat thishappenedI ampersonallygoing to takecare of thisPleaseaccept mysincerestapologyCandycaneFrostyThank youfor yourcontinuedbusinessThat musthave beendifficult foryouHave Iresolvedall of yourissues?We'rehappyto helpIunderstandwhy you'reupsetHere'swhat I'mgoing to dofor you...Youropinionmatters tousIt was mypleasureto assistyouMittensYou'vereachedthe rightplaceSnowballHotChocolateParkaWinterGreetings!SledHappyHolidaysThank youfor bringingthis to ourattentionI candefinitelyhelp youWhat elsecan I do tohelp?Iapologizethat thishappenedI ampersonallygoing to takecare of thisPleaseaccept mysincerestapology

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Candycane
  2. Frosty
  3. Thank you for your continued business
  4. That must have been difficult for you
  5. Have I resolved all of your issues?
  6. We're happy to help
  7. I understand why you're upset
  8. Here's what I'm going to do for you...
  9. Your opinion matters to us
  10. It was my pleasure to assist you
  11. Mittens
  12. You've reached the right place
  13. Snowball
  14. Hot Chocolate
  15. Parka
  16. Winter Greetings!
  17. Sled
  18. Happy Holidays
  19. Thank you for bringing this to our attention
  20. I can definitely help you
  21. What else can I do to help?
  22. I apologize that this happened
  23. I am personally going to take care of this
  24. Please accept my sincerest apology