We moved past MTTR Human in the loop 3rd party outage "operational surprise" o11y #hugops How did things go right? Resilience Engineering institutional knowledge AIOps systems thinking Incident Retro > "post- mortem" psychological safety on- call learning reviews There is no root cause adaptive Cognitive overload! socio- technical system safety- critical Hidden dependency blameless incident analysis Lund university We moved past MTTR Human in the loop 3rd party outage "operational surprise" o11y #hugops How did things go right? Resilience Engineering institutional knowledge AIOps systems thinking Incident Retro > "post- mortem" psychological safety on- call learning reviews There is no root cause adaptive Cognitive overload! socio- technical system safety- critical Hidden dependency blameless incident analysis Lund university
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
We moved past MTTR
Human in the loop
3rd party outage
"operational surprise"
o11y
#hugops
How did things go right?
Resilience Engineering
institutional knowledge
AIOps
systems thinking
Incident Retro > "post-mortem"
psychological safety
on-call
learning reviews
There is no root cause
adaptive
Cognitive overload!
socio-technical system
safety-critical
Hidden dependency
blameless
incident analysis
Lund university