Use theword"Smile" ina call24/7DigitalReminderMakeSomeone'sDayComplimenta co-workerThanktheMemberUse PinPop OutGaveMember acomplimentSmilein yourvoiceSmilein yourvoiceShowEmpathyUse theword"Awesome"in a callUse thewordsplease/ThankYouUsemember'snameThat Callwas a"10"Teach amemberabout aproductFind asolution tomember'sproblemSmilein yourvoiceComplimenta MemberUse theword"Fantastic"on a callWentaboveandbeyondUse theword"Service"in a callRecommendedProduct/ServicePremiumCheckingProperlyVerify amemberUse theword"Smile" ina call24/7DigitalReminderMakeSomeone'sDayComplimenta co-workerThanktheMemberUse PinPop OutGaveMember acomplimentSmilein yourvoiceSmilein yourvoiceShowEmpathyUse theword"Awesome"in a callUse thewordsplease/ThankYouUsemember'snameThat Callwas a"10"Teach amemberabout aproductFind asolution tomember'sproblemSmilein yourvoiceComplimenta MemberUse theword"Fantastic"on a callWentaboveandbeyondUse theword"Service"in a callRecommendedProduct/ServicePremiumCheckingProperlyVerify amember

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
N
5
O
6
I
7
G
8
G
9
N
10
I
11
N
12
O
13
I
14
B
15
B
16
O
17
O
18
B
19
O
20
G
21
O
22
G
23
B
24
G
25
I
26
I
27
N
28
N
29
B
  1. I-Use the word "Smile" in a call
  2. G-24/7 Digital Reminder
  3. B-Make Someone's Day
  4. N-Compliment a co-worker
  5. O-Thank the Member
  6. I-Use Pin Pop Out
  7. G-Gave Member a compliment
  8. G-
  9. N-Smile in your voice
  10. I-Smile in your voice
  11. N-Show Empathy
  12. O-Use the word "Awesome" in a call
  13. I-Use the words please/Thank You
  14. B-Use member's name
  15. B-
  16. O-That Call was a "10"
  17. O-Teach a member about a product
  18. B-Find a solution to member's problem
  19. O-
  20. G-Smile in your voice
  21. O-Compliment a Member
  22. G-Use the word "Fantastic" on a call
  23. B-Went above and beyond
  24. G-Use the word "Service" in a call
  25. I-
  26. I-
  27. N-Recommended Product/Service
  28. N-Premium Checking
  29. B-Properly Verify a member