Use theword"Smile" ina callUse theword"Fantastic"on a callMakeSomeone'sDayPremiumCheckingGaveMember acomplimentProperlyVerify amember24/7DigitalReminderUse theword"Awesome"in a callFind asolution tomember'sproblemComplimenta co-workerUsemember'snameUse theword"Service"in a callRecommendedProduct/ServiceThat Callwas a"10"ShowEmpathyTeach amemberabout aproductComplimenta MemberUse PinPop OutSmilein yourvoiceUse thewordsplease/ThankYouThanktheMemberWentaboveandbeyondSmilein yourvoiceSmilein yourvoiceUse theword"Smile" ina callUse theword"Fantastic"on a callMakeSomeone'sDayPremiumCheckingGaveMember acomplimentProperlyVerify amember24/7DigitalReminderUse theword"Awesome"in a callFind asolution tomember'sproblemComplimenta co-workerUsemember'snameUse theword"Service"in a callRecommendedProduct/ServiceThat Callwas a"10"ShowEmpathyTeach amemberabout aproductComplimenta MemberUse PinPop OutSmilein yourvoiceUse thewordsplease/ThankYouThanktheMemberWentaboveandbeyondSmilein yourvoiceSmilein yourvoice

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
B
5
N
6
G
7
B
8
G
9
O
10
I
11
B
12
N
13
B
14
G
15
N
16
O
17
O
18
N
19
O
20
O
21
I
22
I
23
I
24
O
25
B
26
B
27
G
28
N
29
G
  1. I-Use the word "Smile" in a call
  2. G-Use the word "Fantastic" on a call
  3. I-
  4. B-Make Someone's Day
  5. N-Premium Checking
  6. G-Gave Member a compliment
  7. B-Properly Verify a member
  8. G-24/7 Digital Reminder
  9. O-Use the word "Awesome" in a call
  10. I-
  11. B-Find a solution to member's problem
  12. N-Compliment a co-worker
  13. B-Use member's name
  14. G-Use the word "Service" in a call
  15. N-Recommended Product/Service
  16. O-That Call was a "10"
  17. O-
  18. N-Show Empathy
  19. O-Teach a member about a product
  20. O-Compliment a Member
  21. I-Use Pin Pop Out
  22. I-Smile in your voice
  23. I-Use the words please/Thank You
  24. O-Thank the Member
  25. B-Went above and beyond
  26. B-
  27. G-Smile in your voice
  28. N-Smile in your voice
  29. G-