Smilein yourvoiceUse theword"Fantastic"on a callFind asolution tomember'sproblemPremiumCheckingUsemember'snameGaveMember acomplimentComplimenta MemberShowEmpathyComplimenta co-workerUse theword"Awesome"in a callUse thewordsplease/ThankYouThanktheMemberThat Callwas a"10"Teach amemberabout aproductSmilein yourvoiceProperlyVerify amember24/7DigitalReminderUse theword"Smile" ina callWentaboveandbeyondUse PinPop OutRecommendedProduct/ServiceSmilein yourvoiceUse theword"Service"in a callMakeSomeone'sDaySmilein yourvoiceUse theword"Fantastic"on a callFind asolution tomember'sproblemPremiumCheckingUsemember'snameGaveMember acomplimentComplimenta MemberShowEmpathyComplimenta co-workerUse theword"Awesome"in a callUse thewordsplease/ThankYouThanktheMemberThat Callwas a"10"Teach amemberabout aproductSmilein yourvoiceProperlyVerify amember24/7DigitalReminderUse theword"Smile" ina callWentaboveandbeyondUse PinPop OutRecommendedProduct/ServiceSmilein yourvoiceUse theword"Service"in a callMakeSomeone'sDay

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
I
5
N
6
B
7
G
8
O
9
N
10
N
11
O
12
I
13
I
14
B
15
O
16
O
17
O
18
O
19
N
20
B
21
G
22
I
23
B
24
I
25
N
26
G
27
I
28
G
29
B
  1. G-Smile in your voice
  2. G-Use the word "Fantastic" on a call
  3. B-Find a solution to member's problem
  4. I-
  5. N-Premium Checking
  6. B-Use member's name
  7. G-Gave Member a compliment
  8. O-Compliment a Member
  9. N-Show Empathy
  10. N-Compliment a co-worker
  11. O-Use the word "Awesome" in a call
  12. I-
  13. I-Use the words please/Thank You
  14. B-
  15. O-Thank the Member
  16. O-That Call was a "10"
  17. O-
  18. O-Teach a member about a product
  19. N-Smile in your voice
  20. B-Properly Verify a member
  21. G-24/7 Digital Reminder
  22. I-Use the word "Smile" in a call
  23. B-Went above and beyond
  24. I-Use Pin Pop Out
  25. N-Recommended Product/Service
  26. G-
  27. I-Smile in your voice
  28. G-Use the word "Service" in a call
  29. B-Make Someone's Day