Usemember'snameGaveMember acomplimentThanktheMemberUse theword"Service"in a callTeach amemberabout aproductThat Callwas a"10"PremiumCheckingUse theword"Fantastic"on a callSmilein yourvoiceSmilein yourvoiceUse thewordsplease/ThankYouFind asolution tomember'sproblemMakeSomeone'sDayUse PinPop Out24/7DigitalReminderUse theword"Smile" ina callWentaboveandbeyondRecommendedProduct/ServiceSmilein yourvoiceComplimenta MemberProperlyVerify amemberUse theword"Awesome"in a callShowEmpathyComplimenta co-workerUsemember'snameGaveMember acomplimentThanktheMemberUse theword"Service"in a callTeach amemberabout aproductThat Callwas a"10"PremiumCheckingUse theword"Fantastic"on a callSmilein yourvoiceSmilein yourvoiceUse thewordsplease/ThankYouFind asolution tomember'sproblemMakeSomeone'sDayUse PinPop Out24/7DigitalReminderUse theword"Smile" ina callWentaboveandbeyondRecommendedProduct/ServiceSmilein yourvoiceComplimenta MemberProperlyVerify amemberUse theword"Awesome"in a callShowEmpathyComplimenta co-worker

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
G
4
O
5
G
6
O
7
O
8
N
9
G
10
G
11
B
12
I
13
N
14
I
15
O
16
B
17
B
18
I
19
G
20
I
21
G
22
B
23
N
24
I
25
O
26
B
27
O
28
N
29
N
  1. I-
  2. B-Use member's name
  3. G-Gave Member a compliment
  4. O-Thank the Member
  5. G-Use the word "Service" in a call
  6. O-Teach a member about a product
  7. O-That Call was a "10"
  8. N-Premium Checking
  9. G-Use the word "Fantastic" on a call
  10. G-Smile in your voice
  11. B-
  12. I-
  13. N-Smile in your voice
  14. I-Use the words please/Thank You
  15. O-
  16. B-Find a solution to member's problem
  17. B-Make Someone's Day
  18. I-Use Pin Pop Out
  19. G-24/7 Digital Reminder
  20. I-Use the word "Smile" in a call
  21. G-
  22. B-Went above and beyond
  23. N-Recommended Product/Service
  24. I-Smile in your voice
  25. O-Compliment a Member
  26. B-Properly Verify a member
  27. O-Use the word "Awesome" in a call
  28. N-Show Empathy
  29. N-Compliment a co-worker