That Callwas a"10"Use PinPop OutThanktheMemberSmilein yourvoicePremiumCheckingShowEmpathyTeach amemberabout aproductFind asolution tomember'sproblemSmilein yourvoiceComplimenta MemberGaveMember acomplimentMakeSomeone'sDay24/7DigitalReminderUsemember'snameUse thewordsplease/ThankYouComplimenta co-workerUse theword"Fantastic"on a callSmilein yourvoiceWentaboveandbeyondProperlyVerify amemberUse theword"Awesome"in a callRecommendedProduct/ServiceUse theword"Service"in a callUse theword"Smile" ina callThat Callwas a"10"Use PinPop OutThanktheMemberSmilein yourvoicePremiumCheckingShowEmpathyTeach amemberabout aproductFind asolution tomember'sproblemSmilein yourvoiceComplimenta MemberGaveMember acomplimentMakeSomeone'sDay24/7DigitalReminderUsemember'snameUse thewordsplease/ThankYouComplimenta co-workerUse theword"Fantastic"on a callSmilein yourvoiceWentaboveandbeyondProperlyVerify amemberUse theword"Awesome"in a callRecommendedProduct/ServiceUse theword"Service"in a callUse theword"Smile" ina call

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
I
5
O
6
I
7
I
8
N
9
N
10
O
11
G
12
B
13
G
14
O
15
G
16
B
17
G
18
B
19
I
20
N
21
G
22
N
23
B
24
B
25
B
26
O
27
N
28
G
29
I
  1. O-
  2. I-
  3. O-That Call was a "10"
  4. I-Use Pin Pop Out
  5. O-Thank the Member
  6. I-Smile in your voice
  7. I-
  8. N-Premium Checking
  9. N-Show Empathy
  10. O-Teach a member about a product
  11. G-
  12. B-Find a solution to member's problem
  13. G-Smile in your voice
  14. O-Compliment a Member
  15. G-Gave Member a compliment
  16. B-Make Someone's Day
  17. G-24/7 Digital Reminder
  18. B-Use member's name
  19. I-Use the words please/Thank You
  20. N-Compliment a co-worker
  21. G-Use the word "Fantastic" on a call
  22. N-Smile in your voice
  23. B-
  24. B-Went above and beyond
  25. B-Properly Verify a member
  26. O-Use the word "Awesome" in a call
  27. N-Recommended Product/Service
  28. G-Use the word "Service" in a call
  29. I-Use the word "Smile" in a call