ThanktheMemberThat Callwas a"10"Smilein yourvoiceComplimenta MemberUse thewordsplease/ThankYouWentaboveandbeyondSmilein yourvoiceFind asolution tomember'sproblemUse PinPop OutUse theword"Service"in a callTeach amemberabout aproductUse theword"Fantastic"on a callPremiumCheckingComplimenta co-workerRecommendedProduct/ServiceShowEmpathyGaveMember acomplimentMakeSomeone'sDayUse theword"Smile" ina callUsemember'snameUse theword"Awesome"in a call24/7DigitalReminderSmilein yourvoiceProperlyVerify amemberThanktheMemberThat Callwas a"10"Smilein yourvoiceComplimenta MemberUse thewordsplease/ThankYouWentaboveandbeyondSmilein yourvoiceFind asolution tomember'sproblemUse PinPop OutUse theword"Service"in a callTeach amemberabout aproductUse theword"Fantastic"on a callPremiumCheckingComplimenta co-workerRecommendedProduct/ServiceShowEmpathyGaveMember acomplimentMakeSomeone'sDayUse theword"Smile" ina callUsemember'snameUse theword"Awesome"in a call24/7DigitalReminderSmilein yourvoiceProperlyVerify amember

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
O
5
O
6
I
7
B
8
I
9
B
10
I
11
G
12
O
13
G
14
N
15
N
16
N
17
B
18
I
19
N
20
G
21
B
22
I
23
B
24
O
25
G
26
G
27
I
28
N
29
B
  1. O-Thank the Member
  2. O-That Call was a "10"
  3. G-Smile in your voice
  4. O-Compliment a Member
  5. O-
  6. I-Use the words please/Thank You
  7. B-Went above and beyond
  8. I-Smile in your voice
  9. B-Find a solution to member's problem
  10. I-Use Pin Pop Out
  11. G-Use the word "Service" in a call
  12. O-Teach a member about a product
  13. G-Use the word "Fantastic" on a call
  14. N-Premium Checking
  15. N-Compliment a co-worker
  16. N-Recommended Product/Service
  17. B-
  18. I-
  19. N-Show Empathy
  20. G-Gave Member a compliment
  21. B-Make Someone's Day
  22. I-Use the word "Smile" in a call
  23. B-Use member's name
  24. O-Use the word "Awesome" in a call
  25. G-24/7 Digital Reminder
  26. G-
  27. I-
  28. N-Smile in your voice
  29. B-Properly Verify a member