GaveMember acomplimentUse theword"Fantastic"on a callWentaboveandbeyondUse theword"Smile" ina callUse theword"Service"in a callThat Callwas a"10"Smilein yourvoiceThanktheMemberComplimenta Member24/7DigitalReminderFind asolution tomember'sproblemProperlyVerify amemberRecommendedProduct/ServiceSmilein yourvoiceSmilein yourvoiceShowEmpathyUse thewordsplease/ThankYouUsemember'snameComplimenta co-workerMakeSomeone'sDayUse theword"Awesome"in a callPremiumCheckingTeach amemberabout aproductUse PinPop OutGaveMember acomplimentUse theword"Fantastic"on a callWentaboveandbeyondUse theword"Smile" ina callUse theword"Service"in a callThat Callwas a"10"Smilein yourvoiceThanktheMemberComplimenta Member24/7DigitalReminderFind asolution tomember'sproblemProperlyVerify amemberRecommendedProduct/ServiceSmilein yourvoiceSmilein yourvoiceShowEmpathyUse thewordsplease/ThankYouUsemember'snameComplimenta co-workerMakeSomeone'sDayUse theword"Awesome"in a callPremiumCheckingTeach amemberabout aproductUse PinPop Out

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
G
4
G
5
B
6
I
7
G
8
O
9
N
10
O
11
O
12
O
13
G
14
B
15
I
16
B
17
N
18
I
19
G
20
N
21
I
22
I
23
B
24
N
25
B
26
O
27
N
28
O
29
I
  1. B-
  2. G-Gave Member a compliment
  3. G-Use the word "Fantastic" on a call
  4. G-
  5. B-Went above and beyond
  6. I-Use the word "Smile" in a call
  7. G-Use the word "Service" in a call
  8. O-That Call was a "10"
  9. N-Smile in your voice
  10. O-Thank the Member
  11. O-
  12. O-Compliment a Member
  13. G-24/7 Digital Reminder
  14. B-Find a solution to member's problem
  15. I-
  16. B-Properly Verify a member
  17. N-Recommended Product/Service
  18. I-Smile in your voice
  19. G-Smile in your voice
  20. N-Show Empathy
  21. I-
  22. I-Use the words please/Thank You
  23. B-Use member's name
  24. N-Compliment a co-worker
  25. B-Make Someone's Day
  26. O-Use the word "Awesome" in a call
  27. N-Premium Checking
  28. O-Teach a member about a product
  29. I-Use Pin Pop Out