Teach amemberabout aproductUse theword"Service"in a callPremiumCheckingThat Callwas a"10"Smilein yourvoiceUsemember'snameUse theword"Smile" ina call24/7DigitalReminderSmilein yourvoiceMakeSomeone'sDayUse theword"Awesome"in a callGaveMember acomplimentUse PinPop OutShowEmpathyUse theword"Fantastic"on a callWentaboveandbeyondComplimenta co-workerProperlyVerify amemberSmilein yourvoiceRecommendedProduct/ServiceUse thewordsplease/ThankYouFind asolution tomember'sproblemComplimenta MemberThanktheMemberTeach amemberabout aproductUse theword"Service"in a callPremiumCheckingThat Callwas a"10"Smilein yourvoiceUsemember'snameUse theword"Smile" ina call24/7DigitalReminderSmilein yourvoiceMakeSomeone'sDayUse theword"Awesome"in a callGaveMember acomplimentUse PinPop OutShowEmpathyUse theword"Fantastic"on a callWentaboveandbeyondComplimenta co-workerProperlyVerify amemberSmilein yourvoiceRecommendedProduct/ServiceUse thewordsplease/ThankYouFind asolution tomember'sproblemComplimenta MemberThanktheMember

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
N
5
I
6
O
7
I
8
O
9
B
10
I
11
G
12
N
13
B
14
B
15
O
16
G
17
I
18
N
19
G
20
B
21
N
22
B
23
G
24
N
25
I
26
B
27
G
28
O
29
O
  1. O-Teach a member about a product
  2. G-Use the word "Service" in a call
  3. I-
  4. N-Premium Checking
  5. I-
  6. O-That Call was a "10"
  7. I-Smile in your voice
  8. O-
  9. B-Use member's name
  10. I-Use the word "Smile" in a call
  11. G-24/7 Digital Reminder
  12. N-Smile in your voice
  13. B-Make Someone's Day
  14. B-
  15. O-Use the word "Awesome" in a call
  16. G-Gave Member a compliment
  17. I-Use Pin Pop Out
  18. N-Show Empathy
  19. G-Use the word "Fantastic" on a call
  20. B-Went above and beyond
  21. N-Compliment a co-worker
  22. B-Properly Verify a member
  23. G-Smile in your voice
  24. N-Recommended Product/Service
  25. I-Use the words please/Thank You
  26. B-Find a solution to member's problem
  27. G-
  28. O-Compliment a Member
  29. O-Thank the Member