WentaboveandbeyondMakeSomeone'sDayUse theword"Service"in a callUse theword"Smile" ina callComplimenta MemberSmilein yourvoiceUse theword"Awesome"in a callPremiumCheckingShowEmpathySmilein yourvoice24/7DigitalReminderUse PinPop OutUsemember'snameProperlyVerify amemberThat Callwas a"10"Find asolution tomember'sproblemSmilein yourvoiceUse theword"Fantastic"on a callTeach amemberabout aproductRecommendedProduct/ServiceComplimenta co-workerUse thewordsplease/ThankYouThanktheMemberGaveMember acomplimentWentaboveandbeyondMakeSomeone'sDayUse theword"Service"in a callUse theword"Smile" ina callComplimenta MemberSmilein yourvoiceUse theword"Awesome"in a callPremiumCheckingShowEmpathySmilein yourvoice24/7DigitalReminderUse PinPop OutUsemember'snameProperlyVerify amemberThat Callwas a"10"Find asolution tomember'sproblemSmilein yourvoiceUse theword"Fantastic"on a callTeach amemberabout aproductRecommendedProduct/ServiceComplimenta co-workerUse thewordsplease/ThankYouThanktheMemberGaveMember acompliment

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
I
5
O
6
I
7
N
8
O
9
N
10
N
11
G
12
G
13
I
14
B
15
B
16
B
17
I
18
O
19
B
20
G
21
I
22
G
23
O
24
N
25
N
26
O
27
I
28
O
29
G
  1. B-Went above and beyond
  2. B-Make Someone's Day
  3. G-Use the word "Service" in a call
  4. I-Use the word "Smile" in a call
  5. O-Compliment a Member
  6. I-
  7. N-Smile in your voice
  8. O-Use the word "Awesome" in a call
  9. N-Premium Checking
  10. N-Show Empathy
  11. G-Smile in your voice
  12. G-24/7 Digital Reminder
  13. I-Use Pin Pop Out
  14. B-
  15. B-Use member's name
  16. B-Properly Verify a member
  17. I-
  18. O-That Call was a "10"
  19. B-Find a solution to member's problem
  20. G-
  21. I-Smile in your voice
  22. G-Use the word "Fantastic" on a call
  23. O-Teach a member about a product
  24. N-Recommended Product/Service
  25. N-Compliment a co-worker
  26. O-
  27. I-Use the words please/Thank You
  28. O-Thank the Member
  29. G-Gave Member a compliment