Use theword"Service"in a callComplimenta MemberMakeSomeone'sDaySmilein yourvoiceFind asolution tomember'sproblemThat Callwas a"10"Smilein yourvoiceComplimenta co-workerTeach amemberabout aproductShowEmpathyUse theword"Awesome"in a callUse PinPop OutWentaboveandbeyondUsemember'snameRecommendedProduct/ServiceGaveMember acomplimentUse thewordsplease/ThankYouUse theword"Smile" ina callUse theword"Fantastic"on a callPremiumCheckingProperlyVerify amemberSmilein yourvoice24/7DigitalReminderThanktheMemberUse theword"Service"in a callComplimenta MemberMakeSomeone'sDaySmilein yourvoiceFind asolution tomember'sproblemThat Callwas a"10"Smilein yourvoiceComplimenta co-workerTeach amemberabout aproductShowEmpathyUse theword"Awesome"in a callUse PinPop OutWentaboveandbeyondUsemember'snameRecommendedProduct/ServiceGaveMember acomplimentUse thewordsplease/ThankYouUse theword"Smile" ina callUse theword"Fantastic"on a callPremiumCheckingProperlyVerify amemberSmilein yourvoice24/7DigitalReminderThanktheMember

Surveys with a Smile - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
B
6
O
7
I
8
N
9
N
10
O
11
O
12
N
13
O
14
B
15
I
16
B
17
B
18
N
19
G
20
G
21
I
22
I
23
G
24
I
25
N
26
B
27
I
28
G
29
O
  1. G-Use the word "Service" in a call
  2. O-Compliment a Member
  3. B-Make Someone's Day
  4. G-Smile in your voice
  5. B-Find a solution to member's problem
  6. O-That Call was a "10"
  7. I-
  8. N-Smile in your voice
  9. N-Compliment a co-worker
  10. O-Teach a member about a product
  11. O-
  12. N-Show Empathy
  13. O-Use the word "Awesome" in a call
  14. B-
  15. I-Use Pin Pop Out
  16. B-Went above and beyond
  17. B-Use member's name
  18. N-Recommended Product/Service
  19. G-Gave Member a compliment
  20. G-
  21. I-Use the words please/Thank You
  22. I-Use the word "Smile" in a call
  23. G-Use the word "Fantastic" on a call
  24. I-
  25. N-Premium Checking
  26. B-Properly Verify a member
  27. I-Smile in your voice
  28. G-24/7 Digital Reminder
  29. O-Thank the Member