28.Voiceof theCustomer9.Circleofinfluence19.CustomerLoyalty35.Oneteam ondream1.PCS29.CustomerEngagement8.Mindset11.ProbingQuestions34.Teamwork20.CustomerRelationshipManagement6.KPI2.SOAR32.MemorableMoments18.CustomerJourney15.BrandAdvocate4.CustomerService3.MicroBehaviours24.FirstContact/CallResolution(FCR)33.ConfirmResolution10.QueryResolution30.Personalization25.Personalization46.CustomerIntelligence23.EmployeeExperience47.CustomerInteraction7.GoalTracker17.CustomerFeedback16.CompanyCulture26.SocialListening42.RelationshipManagement44.Troubleshooting37.Attentionto detail40.Proactive36.Collaboration21.Customersurvey13.Gainagreementon thereason forthe call5.RapportBuilding45.Learnfromexperience43.Accuracy22.Empathy38.CommunicationSkills27.Touchpoint14.Whatdoesgreat looklike?12.ConfirmingResolution41.Multi-Tasking39.Innovation31.HappyCustomers28.Voiceof theCustomer9.Circleofinfluence19.CustomerLoyalty35.Oneteam ondream1.PCS29.CustomerEngagement8.Mindset11.ProbingQuestions34.Teamwork20.CustomerRelationshipManagement6.KPI2.SOAR32.MemorableMoments18.CustomerJourney15.BrandAdvocate4.CustomerService3.MicroBehaviours24.FirstContact/CallResolution(FCR)33.ConfirmResolution10.QueryResolution30.Personalization25.Personalization46.CustomerIntelligence23.EmployeeExperience47.CustomerInteraction7.GoalTracker17.CustomerFeedback16.CompanyCulture26.SocialListening42.RelationshipManagement44.Troubleshooting37.Attentionto detail40.Proactive36.Collaboration21.Customersurvey13.Gainagreementon thereason forthe call5.RapportBuilding45.Learnfromexperience43.Accuracy22.Empathy38.CommunicationSkills27.Touchpoint14.Whatdoesgreat looklike?12.ConfirmingResolution41.Multi-Tasking39.Innovation31.HappyCustomers

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 28.Voice of the Customer
  2. 9.Circle of influence
  3. 19.Customer Loyalty
  4. 35.One team on dream
  5. 1.PCS
  6. 29.Customer Engagement
  7. 8.Mindset
  8. 11.Probing Questions
  9. 34.Teamwork
  10. 20.Customer Relationship Management
  11. 6.KPI
  12. 2.SOAR
  13. 32.Memorable Moments
  14. 18.Customer Journey
  15. 15.Brand Advocate
  16. 4.Customer Service
  17. 3.Micro Behaviours
  18. 24.First Contact/Call Resolution (FCR)
  19. 33.Confirm Resolution
  20. 10.Query Resolution
  21. 30.Personalization
  22. 25.Personalization
  23. 46.Customer Intelligence
  24. 23.Employee Experience
  25. 47.Customer Interaction
  26. 7.Goal Tracker
  27. 17.Customer Feedback
  28. 16.Company Culture
  29. 26.Social Listening
  30. 42.Relationship Management
  31. 44.Trouble shooting
  32. 37.Attention to detail
  33. 40.Proactive
  34. 36.Collaboration
  35. 21.Customer survey
  36. 13.Gain agreement on the reason for the call
  37. 5.Rapport Building
  38. 45.Learn from experience
  39. 43.Accuracy
  40. 22.Empathy
  41. 38.Communication Skills
  42. 27.Touchpoint
  43. 14.What does great look like?
  44. 12.Confirming Resolution
  45. 41.Multi-Tasking
  46. 39.Innovation
  47. 31.Happy Customers