11.ProbingQuestions46.CustomerIntelligence42.RelationshipManagement25.Personalization27.Touchpoint5.RapportBuilding21.Customersurvey31.HappyCustomers30.Personalization45.Learnfromexperience28.Voiceof theCustomer13.Gainagreementon thereason forthe call36.Collaboration33.ConfirmResolution32.MemorableMoments17.CustomerFeedback9.Circleofinfluence24.FirstContact/CallResolution(FCR)35.Oneteam ondream20.CustomerRelationshipManagement10.QueryResolution23.EmployeeExperience40.Proactive3.MicroBehaviours47.CustomerInteraction41.Multi-Tasking43.Accuracy39.Innovation34.Teamwork14.Whatdoesgreat looklike?38.CommunicationSkills7.GoalTracker16.CompanyCulture44.Troubleshooting6.KPI8.Mindset15.BrandAdvocate22.Empathy19.CustomerLoyalty37.Attentionto detail2.SOAR26.SocialListening29.CustomerEngagement18.CustomerJourney4.CustomerService1.PCS12.ConfirmingResolution11.ProbingQuestions46.CustomerIntelligence42.RelationshipManagement25.Personalization27.Touchpoint5.RapportBuilding21.Customersurvey31.HappyCustomers30.Personalization45.Learnfromexperience28.Voiceof theCustomer13.Gainagreementon thereason forthe call36.Collaboration33.ConfirmResolution32.MemorableMoments17.CustomerFeedback9.Circleofinfluence24.FirstContact/CallResolution(FCR)35.Oneteam ondream20.CustomerRelationshipManagement10.QueryResolution23.EmployeeExperience40.Proactive3.MicroBehaviours47.CustomerInteraction41.Multi-Tasking43.Accuracy39.Innovation34.Teamwork14.Whatdoesgreat looklike?38.CommunicationSkills7.GoalTracker16.CompanyCulture44.Troubleshooting6.KPI8.Mindset15.BrandAdvocate22.Empathy19.CustomerLoyalty37.Attentionto detail2.SOAR26.SocialListening29.CustomerEngagement18.CustomerJourney4.CustomerService1.PCS12.ConfirmingResolution

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 11.Probing Questions
  2. 46.Customer Intelligence
  3. 42.Relationship Management
  4. 25.Personalization
  5. 27.Touchpoint
  6. 5.Rapport Building
  7. 21.Customer survey
  8. 31.Happy Customers
  9. 30.Personalization
  10. 45.Learn from experience
  11. 28.Voice of the Customer
  12. 13.Gain agreement on the reason for the call
  13. 36.Collaboration
  14. 33.Confirm Resolution
  15. 32.Memorable Moments
  16. 17.Customer Feedback
  17. 9.Circle of influence
  18. 24.First Contact/Call Resolution (FCR)
  19. 35.One team on dream
  20. 20.Customer Relationship Management
  21. 10.Query Resolution
  22. 23.Employee Experience
  23. 40.Proactive
  24. 3.Micro Behaviours
  25. 47.Customer Interaction
  26. 41.Multi-Tasking
  27. 43.Accuracy
  28. 39.Innovation
  29. 34.Teamwork
  30. 14.What does great look like?
  31. 38.Communication Skills
  32. 7.Goal Tracker
  33. 16.Company Culture
  34. 44.Trouble shooting
  35. 6.KPI
  36. 8.Mindset
  37. 15.Brand Advocate
  38. 22.Empathy
  39. 19.Customer Loyalty
  40. 37.Attention to detail
  41. 2.SOAR
  42. 26.Social Listening
  43. 29.Customer Engagement
  44. 18.Customer Journey
  45. 4.Customer Service
  46. 1.PCS
  47. 12.Confirming Resolution