44.Troubleshooting13.Gainagreementon thereason forthe call38.CommunicationSkills26.SocialListening7.GoalTracker24.FirstContact/CallResolution(FCR)12.ConfirmingResolution28.Voiceof theCustomer34.Teamwork35.Oneteam ondream45.Learnfromexperience23.EmployeeExperience21.Customersurvey41.Multi-Tasking25.Personalization40.Proactive6.KPI30.Personalization47.CustomerInteraction8.Mindset19.CustomerLoyalty1.PCS32.MemorableMoments20.CustomerRelationshipManagement36.Collaboration29.CustomerEngagement2.SOAR15.BrandAdvocate27.Touchpoint33.ConfirmResolution46.CustomerIntelligence11.ProbingQuestions10.QueryResolution37.Attentionto detail39.Innovation16.CompanyCulture3.MicroBehaviours5.RapportBuilding22.Empathy43.Accuracy14.Whatdoesgreat looklike?17.CustomerFeedback9.Circleofinfluence18.CustomerJourney4.CustomerService42.RelationshipManagement31.HappyCustomers44.Troubleshooting13.Gainagreementon thereason forthe call38.CommunicationSkills26.SocialListening7.GoalTracker24.FirstContact/CallResolution(FCR)12.ConfirmingResolution28.Voiceof theCustomer34.Teamwork35.Oneteam ondream45.Learnfromexperience23.EmployeeExperience21.Customersurvey41.Multi-Tasking25.Personalization40.Proactive6.KPI30.Personalization47.CustomerInteraction8.Mindset19.CustomerLoyalty1.PCS32.MemorableMoments20.CustomerRelationshipManagement36.Collaboration29.CustomerEngagement2.SOAR15.BrandAdvocate27.Touchpoint33.ConfirmResolution46.CustomerIntelligence11.ProbingQuestions10.QueryResolution37.Attentionto detail39.Innovation16.CompanyCulture3.MicroBehaviours5.RapportBuilding22.Empathy43.Accuracy14.Whatdoesgreat looklike?17.CustomerFeedback9.Circleofinfluence18.CustomerJourney4.CustomerService42.RelationshipManagement31.HappyCustomers

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 44.Trouble shooting
  2. 13.Gain agreement on the reason for the call
  3. 38.Communication Skills
  4. 26.Social Listening
  5. 7.Goal Tracker
  6. 24.First Contact/Call Resolution (FCR)
  7. 12.Confirming Resolution
  8. 28.Voice of the Customer
  9. 34.Teamwork
  10. 35.One team on dream
  11. 45.Learn from experience
  12. 23.Employee Experience
  13. 21.Customer survey
  14. 41.Multi-Tasking
  15. 25.Personalization
  16. 40.Proactive
  17. 6.KPI
  18. 30.Personalization
  19. 47.Customer Interaction
  20. 8.Mindset
  21. 19.Customer Loyalty
  22. 1.PCS
  23. 32.Memorable Moments
  24. 20.Customer Relationship Management
  25. 36.Collaboration
  26. 29.Customer Engagement
  27. 2.SOAR
  28. 15.Brand Advocate
  29. 27.Touchpoint
  30. 33.Confirm Resolution
  31. 46.Customer Intelligence
  32. 11.Probing Questions
  33. 10.Query Resolution
  34. 37.Attention to detail
  35. 39.Innovation
  36. 16.Company Culture
  37. 3.Micro Behaviours
  38. 5.Rapport Building
  39. 22.Empathy
  40. 43.Accuracy
  41. 14.What does great look like?
  42. 17.Customer Feedback
  43. 9.Circle of influence
  44. 18.Customer Journey
  45. 4.Customer Service
  46. 42.Relationship Management
  47. 31.Happy Customers