19.CustomerLoyalty31.HappyCustomers45.Learnfromexperience3.MicroBehaviours33.ConfirmResolution15.BrandAdvocate17.CustomerFeedback41.Multi-Tasking22.Empathy26.SocialListening18.CustomerJourney46.CustomerIntelligence14.Whatdoesgreat looklike?21.Customersurvey10.QueryResolution43.Accuracy4.CustomerService42.RelationshipManagement36.Collaboration24.FirstContact/CallResolution(FCR)12.ConfirmingResolution8.Mindset11.ProbingQuestions40.Proactive39.Innovation37.Attentionto detail35.Oneteam ondream47.CustomerInteraction34.Teamwork13.Gainagreementon thereason forthe call30.Personalization6.KPI28.Voiceof theCustomer29.CustomerEngagement27.Touchpoint1.PCS44.Troubleshooting9.Circleofinfluence32.MemorableMoments20.CustomerRelationshipManagement7.GoalTracker5.RapportBuilding38.CommunicationSkills25.Personalization2.SOAR16.CompanyCulture23.EmployeeExperience19.CustomerLoyalty31.HappyCustomers45.Learnfromexperience3.MicroBehaviours33.ConfirmResolution15.BrandAdvocate17.CustomerFeedback41.Multi-Tasking22.Empathy26.SocialListening18.CustomerJourney46.CustomerIntelligence14.Whatdoesgreat looklike?21.Customersurvey10.QueryResolution43.Accuracy4.CustomerService42.RelationshipManagement36.Collaboration24.FirstContact/CallResolution(FCR)12.ConfirmingResolution8.Mindset11.ProbingQuestions40.Proactive39.Innovation37.Attentionto detail35.Oneteam ondream47.CustomerInteraction34.Teamwork13.Gainagreementon thereason forthe call30.Personalization6.KPI28.Voiceof theCustomer29.CustomerEngagement27.Touchpoint1.PCS44.Troubleshooting9.Circleofinfluence32.MemorableMoments20.CustomerRelationshipManagement7.GoalTracker5.RapportBuilding38.CommunicationSkills25.Personalization2.SOAR16.CompanyCulture23.EmployeeExperience

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 19.Customer Loyalty
  2. 31.Happy Customers
  3. 45.Learn from experience
  4. 3.Micro Behaviours
  5. 33.Confirm Resolution
  6. 15.Brand Advocate
  7. 17.Customer Feedback
  8. 41.Multi-Tasking
  9. 22.Empathy
  10. 26.Social Listening
  11. 18.Customer Journey
  12. 46.Customer Intelligence
  13. 14.What does great look like?
  14. 21.Customer survey
  15. 10.Query Resolution
  16. 43.Accuracy
  17. 4.Customer Service
  18. 42.Relationship Management
  19. 36.Collaboration
  20. 24.First Contact/Call Resolution (FCR)
  21. 12.Confirming Resolution
  22. 8.Mindset
  23. 11.Probing Questions
  24. 40.Proactive
  25. 39.Innovation
  26. 37.Attention to detail
  27. 35.One team on dream
  28. 47.Customer Interaction
  29. 34.Teamwork
  30. 13.Gain agreement on the reason for the call
  31. 30.Personalization
  32. 6.KPI
  33. 28.Voice of the Customer
  34. 29.Customer Engagement
  35. 27.Touchpoint
  36. 1.PCS
  37. 44.Trouble shooting
  38. 9.Circle of influence
  39. 32.Memorable Moments
  40. 20.Customer Relationship Management
  41. 7.Goal Tracker
  42. 5.Rapport Building
  43. 38.Communication Skills
  44. 25.Personalization
  45. 2.SOAR
  46. 16.Company Culture
  47. 23.Employee Experience