13.Gainagreementon thereason forthe call24.FirstContact/CallResolution(FCR)45.Learnfromexperience35.Oneteam ondream23.EmployeeExperience15.BrandAdvocate9.Circleofinfluence12.ConfirmingResolution5.RapportBuilding25.Personalization34.Teamwork43.Accuracy3.MicroBehaviours16.CompanyCulture46.CustomerIntelligence21.Customersurvey42.RelationshipManagement28.Voiceof theCustomer32.MemorableMoments20.CustomerRelationshipManagement1.PCS11.ProbingQuestions33.ConfirmResolution4.CustomerService47.CustomerInteraction8.Mindset39.Innovation38.CommunicationSkills17.CustomerFeedback22.Empathy19.CustomerLoyalty40.Proactive31.HappyCustomers6.KPI10.QueryResolution27.Touchpoint18.CustomerJourney26.SocialListening44.Troubleshooting7.GoalTracker30.Personalization14.Whatdoesgreat looklike?29.CustomerEngagement36.Collaboration37.Attentionto detail2.SOAR41.Multi-Tasking13.Gainagreementon thereason forthe call24.FirstContact/CallResolution(FCR)45.Learnfromexperience35.Oneteam ondream23.EmployeeExperience15.BrandAdvocate9.Circleofinfluence12.ConfirmingResolution5.RapportBuilding25.Personalization34.Teamwork43.Accuracy3.MicroBehaviours16.CompanyCulture46.CustomerIntelligence21.Customersurvey42.RelationshipManagement28.Voiceof theCustomer32.MemorableMoments20.CustomerRelationshipManagement1.PCS11.ProbingQuestions33.ConfirmResolution4.CustomerService47.CustomerInteraction8.Mindset39.Innovation38.CommunicationSkills17.CustomerFeedback22.Empathy19.CustomerLoyalty40.Proactive31.HappyCustomers6.KPI10.QueryResolution27.Touchpoint18.CustomerJourney26.SocialListening44.Troubleshooting7.GoalTracker30.Personalization14.Whatdoesgreat looklike?29.CustomerEngagement36.Collaboration37.Attentionto detail2.SOAR41.Multi-Tasking

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 13.Gain agreement on the reason for the call
  2. 24.First Contact/Call Resolution (FCR)
  3. 45.Learn from experience
  4. 35.One team on dream
  5. 23.Employee Experience
  6. 15.Brand Advocate
  7. 9.Circle of influence
  8. 12.Confirming Resolution
  9. 5.Rapport Building
  10. 25.Personalization
  11. 34.Teamwork
  12. 43.Accuracy
  13. 3.Micro Behaviours
  14. 16.Company Culture
  15. 46.Customer Intelligence
  16. 21.Customer survey
  17. 42.Relationship Management
  18. 28.Voice of the Customer
  19. 32.Memorable Moments
  20. 20.Customer Relationship Management
  21. 1.PCS
  22. 11.Probing Questions
  23. 33.Confirm Resolution
  24. 4.Customer Service
  25. 47.Customer Interaction
  26. 8.Mindset
  27. 39.Innovation
  28. 38.Communication Skills
  29. 17.Customer Feedback
  30. 22.Empathy
  31. 19.Customer Loyalty
  32. 40.Proactive
  33. 31.Happy Customers
  34. 6.KPI
  35. 10.Query Resolution
  36. 27.Touchpoint
  37. 18.Customer Journey
  38. 26.Social Listening
  39. 44.Trouble shooting
  40. 7.Goal Tracker
  41. 30.Personalization
  42. 14.What does great look like?
  43. 29.Customer Engagement
  44. 36.Collaboration
  45. 37.Attention to detail
  46. 2.SOAR
  47. 41.Multi-Tasking