46.Customer Intelligence 4.Customer Service 1.PCS 33.Confirm Resolution 24.First Contact/Call Resolution (FCR) 6.KPI 35.One team on dream 11.Probing Questions 47.Customer Interaction 8.Mindset 17.Customer Feedback 31.Happy Customers 42.Relationship Management 7.Goal Tracker 18.Customer Journey 13.Gain agreement on the reason for the call 9.Circle of influence 19.Customer Loyalty 37.Attention to detail 39.Innovation 36.Collaboration 20.Customer Relationship Management 27.Touchpoint 16.Company Culture 3.Micro Behaviours 28.Voice of the Customer 26.Social Listening 30.Personalization 32.Memorable Moments 14.What does great look like? 29.Customer Engagement 5.Rapport Building 23.Employee Experience 15.Brand Advocate 43.Accuracy 12.Confirming Resolution 2.SOAR 25.Personalization 22.Empathy 40.Proactive 41.Multi- Tasking 21.Customer survey 10.Query Resolution 44.Trouble shooting 45.Learn from experience 38.Communication Skills 34.Teamwork 46.Customer Intelligence 4.Customer Service 1.PCS 33.Confirm Resolution 24.First Contact/Call Resolution (FCR) 6.KPI 35.One team on dream 11.Probing Questions 47.Customer Interaction 8.Mindset 17.Customer Feedback 31.Happy Customers 42.Relationship Management 7.Goal Tracker 18.Customer Journey 13.Gain agreement on the reason for the call 9.Circle of influence 19.Customer Loyalty 37.Attention to detail 39.Innovation 36.Collaboration 20.Customer Relationship Management 27.Touchpoint 16.Company Culture 3.Micro Behaviours 28.Voice of the Customer 26.Social Listening 30.Personalization 32.Memorable Moments 14.What does great look like? 29.Customer Engagement 5.Rapport Building 23.Employee Experience 15.Brand Advocate 43.Accuracy 12.Confirming Resolution 2.SOAR 25.Personalization 22.Empathy 40.Proactive 41.Multi- Tasking 21.Customer survey 10.Query Resolution 44.Trouble shooting 45.Learn from experience 38.Communication Skills 34.Teamwork
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
46.Customer Intelligence
4.Customer Service
1.PCS
33.Confirm Resolution
24.First Contact/Call Resolution (FCR)
6.KPI
35.One team on dream
11.Probing Questions
47.Customer Interaction
8.Mindset
17.Customer Feedback
31.Happy Customers
42.Relationship Management
7.Goal Tracker
18.Customer Journey
13.Gain agreement on the reason for the call
9.Circle of influence
19.Customer Loyalty
37.Attention to detail
39.Innovation
36.Collaboration
20.Customer Relationship Management
27.Touchpoint
16.Company Culture
3.Micro Behaviours
28.Voice of the Customer
26.Social Listening
30.Personalization
32.Memorable Moments
14.What does great look like?
29.Customer Engagement
5.Rapport Building
23.Employee Experience
15.Brand Advocate
43.Accuracy
12.Confirming Resolution
2.SOAR
25.Personalization
22.Empathy
40.Proactive
41.Multi-Tasking
21.Customer survey
10.Query Resolution
44.Trouble shooting
45.Learn from experience
38.Communication Skills
34.Teamwork