34.Teamwork24.FirstContact/CallResolution(FCR)43.Accuracy9.Circleofinfluence47.CustomerInteraction12.ConfirmingResolution31.HappyCustomers41.Multi-Tasking39.Innovation17.CustomerFeedback36.Collaboration10.QueryResolution21.Customersurvey15.BrandAdvocate1.PCS6.KPI40.Proactive13.Gainagreementon thereason forthe call28.Voiceof theCustomer29.CustomerEngagement33.ConfirmResolution27.Touchpoint11.ProbingQuestions7.GoalTracker25.Personalization18.CustomerJourney35.Oneteam ondream45.Learnfromexperience22.Empathy26.SocialListening20.CustomerRelationshipManagement46.CustomerIntelligence19.CustomerLoyalty5.RapportBuilding23.EmployeeExperience14.Whatdoesgreat looklike?37.Attentionto detail16.CompanyCulture8.Mindset42.RelationshipManagement32.MemorableMoments4.CustomerService38.CommunicationSkills2.SOAR44.Troubleshooting3.MicroBehaviours30.Personalization34.Teamwork24.FirstContact/CallResolution(FCR)43.Accuracy9.Circleofinfluence47.CustomerInteraction12.ConfirmingResolution31.HappyCustomers41.Multi-Tasking39.Innovation17.CustomerFeedback36.Collaboration10.QueryResolution21.Customersurvey15.BrandAdvocate1.PCS6.KPI40.Proactive13.Gainagreementon thereason forthe call28.Voiceof theCustomer29.CustomerEngagement33.ConfirmResolution27.Touchpoint11.ProbingQuestions7.GoalTracker25.Personalization18.CustomerJourney35.Oneteam ondream45.Learnfromexperience22.Empathy26.SocialListening20.CustomerRelationshipManagement46.CustomerIntelligence19.CustomerLoyalty5.RapportBuilding23.EmployeeExperience14.Whatdoesgreat looklike?37.Attentionto detail16.CompanyCulture8.Mindset42.RelationshipManagement32.MemorableMoments4.CustomerService38.CommunicationSkills2.SOAR44.Troubleshooting3.MicroBehaviours30.Personalization

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 34.Teamwork
  2. 24.First Contact/Call Resolution (FCR)
  3. 43.Accuracy
  4. 9.Circle of influence
  5. 47.Customer Interaction
  6. 12.Confirming Resolution
  7. 31.Happy Customers
  8. 41.Multi-Tasking
  9. 39.Innovation
  10. 17.Customer Feedback
  11. 36.Collaboration
  12. 10.Query Resolution
  13. 21.Customer survey
  14. 15.Brand Advocate
  15. 1.PCS
  16. 6.KPI
  17. 40.Proactive
  18. 13.Gain agreement on the reason for the call
  19. 28.Voice of the Customer
  20. 29.Customer Engagement
  21. 33.Confirm Resolution
  22. 27.Touchpoint
  23. 11.Probing Questions
  24. 7.Goal Tracker
  25. 25.Personalization
  26. 18.Customer Journey
  27. 35.One team on dream
  28. 45.Learn from experience
  29. 22.Empathy
  30. 26.Social Listening
  31. 20.Customer Relationship Management
  32. 46.Customer Intelligence
  33. 19.Customer Loyalty
  34. 5.Rapport Building
  35. 23.Employee Experience
  36. 14.What does great look like?
  37. 37.Attention to detail
  38. 16.Company Culture
  39. 8.Mindset
  40. 42.Relationship Management
  41. 32.Memorable Moments
  42. 4.Customer Service
  43. 38.Communication Skills
  44. 2.SOAR
  45. 44.Trouble shooting
  46. 3.Micro Behaviours
  47. 30.Personalization