5.RapportBuilding30.Personalization18.CustomerJourney8.Mindset26.SocialListening12.ConfirmingResolution21.Customersurvey9.Circleofinfluence47.CustomerInteraction35.Oneteam ondream32.MemorableMoments1.PCS38.CommunicationSkills2.SOAR22.Empathy16.CompanyCulture43.Accuracy39.Innovation28.Voiceof theCustomer15.BrandAdvocate29.CustomerEngagement7.GoalTracker17.CustomerFeedback40.Proactive33.ConfirmResolution10.QueryResolution45.Learnfromexperience31.HappyCustomers27.Touchpoint44.Troubleshooting3.MicroBehaviours34.Teamwork13.Gainagreementon thereason forthe call4.CustomerService6.KPI37.Attentionto detail41.Multi-Tasking20.CustomerRelationshipManagement19.CustomerLoyalty46.CustomerIntelligence11.ProbingQuestions24.FirstContact/CallResolution(FCR)36.Collaboration14.Whatdoesgreat looklike?25.Personalization42.RelationshipManagement23.EmployeeExperience5.RapportBuilding30.Personalization18.CustomerJourney8.Mindset26.SocialListening12.ConfirmingResolution21.Customersurvey9.Circleofinfluence47.CustomerInteraction35.Oneteam ondream32.MemorableMoments1.PCS38.CommunicationSkills2.SOAR22.Empathy16.CompanyCulture43.Accuracy39.Innovation28.Voiceof theCustomer15.BrandAdvocate29.CustomerEngagement7.GoalTracker17.CustomerFeedback40.Proactive33.ConfirmResolution10.QueryResolution45.Learnfromexperience31.HappyCustomers27.Touchpoint44.Troubleshooting3.MicroBehaviours34.Teamwork13.Gainagreementon thereason forthe call4.CustomerService6.KPI37.Attentionto detail41.Multi-Tasking20.CustomerRelationshipManagement19.CustomerLoyalty46.CustomerIntelligence11.ProbingQuestions24.FirstContact/CallResolution(FCR)36.Collaboration14.Whatdoesgreat looklike?25.Personalization42.RelationshipManagement23.EmployeeExperience

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5.Rapport Building
  2. 30.Personalization
  3. 18.Customer Journey
  4. 8.Mindset
  5. 26.Social Listening
  6. 12.Confirming Resolution
  7. 21.Customer survey
  8. 9.Circle of influence
  9. 47.Customer Interaction
  10. 35.One team on dream
  11. 32.Memorable Moments
  12. 1.PCS
  13. 38.Communication Skills
  14. 2.SOAR
  15. 22.Empathy
  16. 16.Company Culture
  17. 43.Accuracy
  18. 39.Innovation
  19. 28.Voice of the Customer
  20. 15.Brand Advocate
  21. 29.Customer Engagement
  22. 7.Goal Tracker
  23. 17.Customer Feedback
  24. 40.Proactive
  25. 33.Confirm Resolution
  26. 10.Query Resolution
  27. 45.Learn from experience
  28. 31.Happy Customers
  29. 27.Touchpoint
  30. 44.Trouble shooting
  31. 3.Micro Behaviours
  32. 34.Teamwork
  33. 13.Gain agreement on the reason for the call
  34. 4.Customer Service
  35. 6.KPI
  36. 37.Attention to detail
  37. 41.Multi-Tasking
  38. 20.Customer Relationship Management
  39. 19.Customer Loyalty
  40. 46.Customer Intelligence
  41. 11.Probing Questions
  42. 24.First Contact/Call Resolution (FCR)
  43. 36.Collaboration
  44. 14.What does great look like?
  45. 25.Personalization
  46. 42.Relationship Management
  47. 23.Employee Experience