30.Personalization45.Learnfromexperience5.RapportBuilding21.Customersurvey23.EmployeeExperience32.MemorableMoments4.CustomerService3.MicroBehaviours39.Innovation11.ProbingQuestions8.Mindset6.KPI15.BrandAdvocate2.SOAR29.CustomerEngagement17.CustomerFeedback43.Accuracy38.CommunicationSkills16.CompanyCulture41.Multi-Tasking44.Troubleshooting1.PCS26.SocialListening19.CustomerLoyalty13.Gainagreementon thereason forthe call25.Personalization28.Voiceof theCustomer42.RelationshipManagement37.Attentionto detail36.Collaboration18.CustomerJourney24.FirstContact/CallResolution(FCR)46.CustomerIntelligence7.GoalTracker35.Oneteam ondream40.Proactive12.ConfirmingResolution22.Empathy10.QueryResolution47.CustomerInteraction31.HappyCustomers34.Teamwork27.Touchpoint20.CustomerRelationshipManagement33.ConfirmResolution14.Whatdoesgreat looklike?9.Circleofinfluence30.Personalization45.Learnfromexperience5.RapportBuilding21.Customersurvey23.EmployeeExperience32.MemorableMoments4.CustomerService3.MicroBehaviours39.Innovation11.ProbingQuestions8.Mindset6.KPI15.BrandAdvocate2.SOAR29.CustomerEngagement17.CustomerFeedback43.Accuracy38.CommunicationSkills16.CompanyCulture41.Multi-Tasking44.Troubleshooting1.PCS26.SocialListening19.CustomerLoyalty13.Gainagreementon thereason forthe call25.Personalization28.Voiceof theCustomer42.RelationshipManagement37.Attentionto detail36.Collaboration18.CustomerJourney24.FirstContact/CallResolution(FCR)46.CustomerIntelligence7.GoalTracker35.Oneteam ondream40.Proactive12.ConfirmingResolution22.Empathy10.QueryResolution47.CustomerInteraction31.HappyCustomers34.Teamwork27.Touchpoint20.CustomerRelationshipManagement33.ConfirmResolution14.Whatdoesgreat looklike?9.Circleofinfluence

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 30.Personalization
  2. 45.Learn from experience
  3. 5.Rapport Building
  4. 21.Customer survey
  5. 23.Employee Experience
  6. 32.Memorable Moments
  7. 4.Customer Service
  8. 3.Micro Behaviours
  9. 39.Innovation
  10. 11.Probing Questions
  11. 8.Mindset
  12. 6.KPI
  13. 15.Brand Advocate
  14. 2.SOAR
  15. 29.Customer Engagement
  16. 17.Customer Feedback
  17. 43.Accuracy
  18. 38.Communication Skills
  19. 16.Company Culture
  20. 41.Multi-Tasking
  21. 44.Trouble shooting
  22. 1.PCS
  23. 26.Social Listening
  24. 19.Customer Loyalty
  25. 13.Gain agreement on the reason for the call
  26. 25.Personalization
  27. 28.Voice of the Customer
  28. 42.Relationship Management
  29. 37.Attention to detail
  30. 36.Collaboration
  31. 18.Customer Journey
  32. 24.First Contact/Call Resolution (FCR)
  33. 46.Customer Intelligence
  34. 7.Goal Tracker
  35. 35.One team on dream
  36. 40.Proactive
  37. 12.Confirming Resolution
  38. 22.Empathy
  39. 10.Query Resolution
  40. 47.Customer Interaction
  41. 31.Happy Customers
  42. 34.Teamwork
  43. 27.Touchpoint
  44. 20.Customer Relationship Management
  45. 33.Confirm Resolution
  46. 14.What does great look like?
  47. 9.Circle of influence