23.EmployeeExperience10.QueryResolution18.CustomerJourney27.Touchpoint40.Proactive26.SocialListening14.Whatdoesgreat looklike?1.PCS39.Innovation15.BrandAdvocate34.Teamwork22.Empathy29.CustomerEngagement31.HappyCustomers33.ConfirmResolution37.Attentionto detail25.Personalization38.CommunicationSkills2.SOAR36.Collaboration17.CustomerFeedback46.CustomerIntelligence30.Personalization4.CustomerService21.Customersurvey13.Gainagreementon thereason forthe call24.FirstContact/CallResolution(FCR)42.RelationshipManagement35.Oneteam ondream11.ProbingQuestions16.CompanyCulture12.ConfirmingResolution43.Accuracy20.CustomerRelationshipManagement8.Mindset28.Voiceof theCustomer7.GoalTracker45.Learnfromexperience3.MicroBehaviours44.Troubleshooting19.CustomerLoyalty47.CustomerInteraction32.MemorableMoments5.RapportBuilding41.Multi-Tasking6.KPI9.Circleofinfluence23.EmployeeExperience10.QueryResolution18.CustomerJourney27.Touchpoint40.Proactive26.SocialListening14.Whatdoesgreat looklike?1.PCS39.Innovation15.BrandAdvocate34.Teamwork22.Empathy29.CustomerEngagement31.HappyCustomers33.ConfirmResolution37.Attentionto detail25.Personalization38.CommunicationSkills2.SOAR36.Collaboration17.CustomerFeedback46.CustomerIntelligence30.Personalization4.CustomerService21.Customersurvey13.Gainagreementon thereason forthe call24.FirstContact/CallResolution(FCR)42.RelationshipManagement35.Oneteam ondream11.ProbingQuestions16.CompanyCulture12.ConfirmingResolution43.Accuracy20.CustomerRelationshipManagement8.Mindset28.Voiceof theCustomer7.GoalTracker45.Learnfromexperience3.MicroBehaviours44.Troubleshooting19.CustomerLoyalty47.CustomerInteraction32.MemorableMoments5.RapportBuilding41.Multi-Tasking6.KPI9.Circleofinfluence

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 23.Employee Experience
  2. 10.Query Resolution
  3. 18.Customer Journey
  4. 27.Touchpoint
  5. 40.Proactive
  6. 26.Social Listening
  7. 14.What does great look like?
  8. 1.PCS
  9. 39.Innovation
  10. 15.Brand Advocate
  11. 34.Teamwork
  12. 22.Empathy
  13. 29.Customer Engagement
  14. 31.Happy Customers
  15. 33.Confirm Resolution
  16. 37.Attention to detail
  17. 25.Personalization
  18. 38.Communication Skills
  19. 2.SOAR
  20. 36.Collaboration
  21. 17.Customer Feedback
  22. 46.Customer Intelligence
  23. 30.Personalization
  24. 4.Customer Service
  25. 21.Customer survey
  26. 13.Gain agreement on the reason for the call
  27. 24.First Contact/Call Resolution (FCR)
  28. 42.Relationship Management
  29. 35.One team on dream
  30. 11.Probing Questions
  31. 16.Company Culture
  32. 12.Confirming Resolution
  33. 43.Accuracy
  34. 20.Customer Relationship Management
  35. 8.Mindset
  36. 28.Voice of the Customer
  37. 7.Goal Tracker
  38. 45.Learn from experience
  39. 3.Micro Behaviours
  40. 44.Trouble shooting
  41. 19.Customer Loyalty
  42. 47.Customer Interaction
  43. 32.Memorable Moments
  44. 5.Rapport Building
  45. 41.Multi-Tasking
  46. 6.KPI
  47. 9.Circle of influence