46.CustomerIntelligence4.CustomerService1.PCS33.ConfirmResolution24.FirstContact/CallResolution(FCR)6.KPI35.Oneteam ondream11.ProbingQuestions47.CustomerInteraction8.Mindset17.CustomerFeedback31.HappyCustomers42.RelationshipManagement7.GoalTracker18.CustomerJourney13.Gainagreementon thereason forthe call9.Circleofinfluence19.CustomerLoyalty37.Attentionto detail39.Innovation36.Collaboration20.CustomerRelationshipManagement27.Touchpoint16.CompanyCulture3.MicroBehaviours28.Voiceof theCustomer26.SocialListening30.Personalization32.MemorableMoments14.Whatdoesgreat looklike?29.CustomerEngagement5.RapportBuilding23.EmployeeExperience15.BrandAdvocate43.Accuracy12.ConfirmingResolution2.SOAR25.Personalization22.Empathy40.Proactive41.Multi-Tasking21.Customersurvey10.QueryResolution44.Troubleshooting45.Learnfromexperience38.CommunicationSkills34.Teamwork46.CustomerIntelligence4.CustomerService1.PCS33.ConfirmResolution24.FirstContact/CallResolution(FCR)6.KPI35.Oneteam ondream11.ProbingQuestions47.CustomerInteraction8.Mindset17.CustomerFeedback31.HappyCustomers42.RelationshipManagement7.GoalTracker18.CustomerJourney13.Gainagreementon thereason forthe call9.Circleofinfluence19.CustomerLoyalty37.Attentionto detail39.Innovation36.Collaboration20.CustomerRelationshipManagement27.Touchpoint16.CompanyCulture3.MicroBehaviours28.Voiceof theCustomer26.SocialListening30.Personalization32.MemorableMoments14.Whatdoesgreat looklike?29.CustomerEngagement5.RapportBuilding23.EmployeeExperience15.BrandAdvocate43.Accuracy12.ConfirmingResolution2.SOAR25.Personalization22.Empathy40.Proactive41.Multi-Tasking21.Customersurvey10.QueryResolution44.Troubleshooting45.Learnfromexperience38.CommunicationSkills34.Teamwork

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 46.Customer Intelligence
  2. 4.Customer Service
  3. 1.PCS
  4. 33.Confirm Resolution
  5. 24.First Contact/Call Resolution (FCR)
  6. 6.KPI
  7. 35.One team on dream
  8. 11.Probing Questions
  9. 47.Customer Interaction
  10. 8.Mindset
  11. 17.Customer Feedback
  12. 31.Happy Customers
  13. 42.Relationship Management
  14. 7.Goal Tracker
  15. 18.Customer Journey
  16. 13.Gain agreement on the reason for the call
  17. 9.Circle of influence
  18. 19.Customer Loyalty
  19. 37.Attention to detail
  20. 39.Innovation
  21. 36.Collaboration
  22. 20.Customer Relationship Management
  23. 27.Touchpoint
  24. 16.Company Culture
  25. 3.Micro Behaviours
  26. 28.Voice of the Customer
  27. 26.Social Listening
  28. 30.Personalization
  29. 32.Memorable Moments
  30. 14.What does great look like?
  31. 29.Customer Engagement
  32. 5.Rapport Building
  33. 23.Employee Experience
  34. 15.Brand Advocate
  35. 43.Accuracy
  36. 12.Confirming Resolution
  37. 2.SOAR
  38. 25.Personalization
  39. 22.Empathy
  40. 40.Proactive
  41. 41.Multi-Tasking
  42. 21.Customer survey
  43. 10.Query Resolution
  44. 44.Trouble shooting
  45. 45.Learn from experience
  46. 38.Communication Skills
  47. 34.Teamwork