40.Proactive23.EmployeeExperience15.BrandAdvocate12.ConfirmingResolution27.Touchpoint16.CompanyCulture43.Accuracy20.CustomerRelationshipManagement17.CustomerFeedback30.Personalization9.Circleofinfluence6.KPI18.CustomerJourney1.PCS36.Collaboration11.ProbingQuestions5.RapportBuilding7.GoalTracker21.Customersurvey3.MicroBehaviours4.CustomerService22.Empathy44.Troubleshooting35.Oneteam ondream31.HappyCustomers34.Teamwork47.CustomerInteraction39.Innovation28.Voiceof theCustomer13.Gainagreementon thereason forthe call10.QueryResolution45.Learnfromexperience41.Multi-Tasking26.SocialListening25.Personalization32.MemorableMoments19.CustomerLoyalty2.SOAR38.CommunicationSkills29.CustomerEngagement8.Mindset24.FirstContact/CallResolution(FCR)33.ConfirmResolution46.CustomerIntelligence37.Attentionto detail14.Whatdoesgreat looklike?42.RelationshipManagement40.Proactive23.EmployeeExperience15.BrandAdvocate12.ConfirmingResolution27.Touchpoint16.CompanyCulture43.Accuracy20.CustomerRelationshipManagement17.CustomerFeedback30.Personalization9.Circleofinfluence6.KPI18.CustomerJourney1.PCS36.Collaboration11.ProbingQuestions5.RapportBuilding7.GoalTracker21.Customersurvey3.MicroBehaviours4.CustomerService22.Empathy44.Troubleshooting35.Oneteam ondream31.HappyCustomers34.Teamwork47.CustomerInteraction39.Innovation28.Voiceof theCustomer13.Gainagreementon thereason forthe call10.QueryResolution45.Learnfromexperience41.Multi-Tasking26.SocialListening25.Personalization32.MemorableMoments19.CustomerLoyalty2.SOAR38.CommunicationSkills29.CustomerEngagement8.Mindset24.FirstContact/CallResolution(FCR)33.ConfirmResolution46.CustomerIntelligence37.Attentionto detail14.Whatdoesgreat looklike?42.RelationshipManagement

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 40.Proactive
  2. 23.Employee Experience
  3. 15.Brand Advocate
  4. 12.Confirming Resolution
  5. 27.Touchpoint
  6. 16.Company Culture
  7. 43.Accuracy
  8. 20.Customer Relationship Management
  9. 17.Customer Feedback
  10. 30.Personalization
  11. 9.Circle of influence
  12. 6.KPI
  13. 18.Customer Journey
  14. 1.PCS
  15. 36.Collaboration
  16. 11.Probing Questions
  17. 5.Rapport Building
  18. 7.Goal Tracker
  19. 21.Customer survey
  20. 3.Micro Behaviours
  21. 4.Customer Service
  22. 22.Empathy
  23. 44.Trouble shooting
  24. 35.One team on dream
  25. 31.Happy Customers
  26. 34.Teamwork
  27. 47.Customer Interaction
  28. 39.Innovation
  29. 28.Voice of the Customer
  30. 13.Gain agreement on the reason for the call
  31. 10.Query Resolution
  32. 45.Learn from experience
  33. 41.Multi-Tasking
  34. 26.Social Listening
  35. 25.Personalization
  36. 32.Memorable Moments
  37. 19.Customer Loyalty
  38. 2.SOAR
  39. 38.Communication Skills
  40. 29.Customer Engagement
  41. 8.Mindset
  42. 24.First Contact/Call Resolution (FCR)
  43. 33.Confirm Resolution
  44. 46.Customer Intelligence
  45. 37.Attention to detail
  46. 14.What does great look like?
  47. 42.Relationship Management