47.CustomerInteraction27.Touchpoint1.PCS34.Teamwork42.RelationshipManagement46.CustomerIntelligence2.SOAR7.GoalTracker23.EmployeeExperience41.Multi-Tasking9.Circleofinfluence16.CompanyCulture8.Mindset44.Troubleshooting12.ConfirmingResolution5.RapportBuilding10.QueryResolution39.Innovation3.MicroBehaviours6.KPI20.CustomerRelationshipManagement21.Customersurvey38.CommunicationSkills22.Empathy40.Proactive26.SocialListening36.Collaboration14.Whatdoesgreat looklike?37.Attentionto detail18.CustomerJourney25.Personalization33.ConfirmResolution43.Accuracy32.MemorableMoments17.CustomerFeedback24.FirstContact/CallResolution(FCR)4.CustomerService45.Learnfromexperience13.Gainagreementon thereason forthe call29.CustomerEngagement19.CustomerLoyalty28.Voiceof theCustomer15.BrandAdvocate35.Oneteam ondream30.Personalization31.HappyCustomers11.ProbingQuestions47.CustomerInteraction27.Touchpoint1.PCS34.Teamwork42.RelationshipManagement46.CustomerIntelligence2.SOAR7.GoalTracker23.EmployeeExperience41.Multi-Tasking9.Circleofinfluence16.CompanyCulture8.Mindset44.Troubleshooting12.ConfirmingResolution5.RapportBuilding10.QueryResolution39.Innovation3.MicroBehaviours6.KPI20.CustomerRelationshipManagement21.Customersurvey38.CommunicationSkills22.Empathy40.Proactive26.SocialListening36.Collaboration14.Whatdoesgreat looklike?37.Attentionto detail18.CustomerJourney25.Personalization33.ConfirmResolution43.Accuracy32.MemorableMoments17.CustomerFeedback24.FirstContact/CallResolution(FCR)4.CustomerService45.Learnfromexperience13.Gainagreementon thereason forthe call29.CustomerEngagement19.CustomerLoyalty28.Voiceof theCustomer15.BrandAdvocate35.Oneteam ondream30.Personalization31.HappyCustomers11.ProbingQuestions

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 47.Customer Interaction
  2. 27.Touchpoint
  3. 1.PCS
  4. 34.Teamwork
  5. 42.Relationship Management
  6. 46.Customer Intelligence
  7. 2.SOAR
  8. 7.Goal Tracker
  9. 23.Employee Experience
  10. 41.Multi-Tasking
  11. 9.Circle of influence
  12. 16.Company Culture
  13. 8.Mindset
  14. 44.Trouble shooting
  15. 12.Confirming Resolution
  16. 5.Rapport Building
  17. 10.Query Resolution
  18. 39.Innovation
  19. 3.Micro Behaviours
  20. 6.KPI
  21. 20.Customer Relationship Management
  22. 21.Customer survey
  23. 38.Communication Skills
  24. 22.Empathy
  25. 40.Proactive
  26. 26.Social Listening
  27. 36.Collaboration
  28. 14.What does great look like?
  29. 37.Attention to detail
  30. 18.Customer Journey
  31. 25.Personalization
  32. 33.Confirm Resolution
  33. 43.Accuracy
  34. 32.Memorable Moments
  35. 17.Customer Feedback
  36. 24.First Contact/Call Resolution (FCR)
  37. 4.Customer Service
  38. 45.Learn from experience
  39. 13.Gain agreement on the reason for the call
  40. 29.Customer Engagement
  41. 19.Customer Loyalty
  42. 28.Voice of the Customer
  43. 15.Brand Advocate
  44. 35.One team on dream
  45. 30.Personalization
  46. 31.Happy Customers
  47. 11.Probing Questions