2.SOAR6.KPI24.FirstContact/CallResolution(FCR)33.ConfirmResolution7.GoalTracker30.Personalization19.CustomerLoyalty36.Collaboration15.BrandAdvocate23.EmployeeExperience39.Innovation16.CompanyCulture38.CommunicationSkills40.Proactive3.MicroBehaviours31.HappyCustomers18.CustomerJourney44.Troubleshooting17.CustomerFeedback11.ProbingQuestions28.Voiceof theCustomer45.Learnfromexperience20.CustomerRelationshipManagement12.ConfirmingResolution26.SocialListening42.RelationshipManagement25.Personalization27.Touchpoint1.PCS41.Multi-Tasking43.Accuracy8.Mindset32.MemorableMoments29.CustomerEngagement14.Whatdoesgreat looklike?46.CustomerIntelligence4.CustomerService47.CustomerInteraction10.QueryResolution34.Teamwork22.Empathy5.RapportBuilding9.Circleofinfluence37.Attentionto detail13.Gainagreementon thereason forthe call35.Oneteam ondream21.Customersurvey2.SOAR6.KPI24.FirstContact/CallResolution(FCR)33.ConfirmResolution7.GoalTracker30.Personalization19.CustomerLoyalty36.Collaboration15.BrandAdvocate23.EmployeeExperience39.Innovation16.CompanyCulture38.CommunicationSkills40.Proactive3.MicroBehaviours31.HappyCustomers18.CustomerJourney44.Troubleshooting17.CustomerFeedback11.ProbingQuestions28.Voiceof theCustomer45.Learnfromexperience20.CustomerRelationshipManagement12.ConfirmingResolution26.SocialListening42.RelationshipManagement25.Personalization27.Touchpoint1.PCS41.Multi-Tasking43.Accuracy8.Mindset32.MemorableMoments29.CustomerEngagement14.Whatdoesgreat looklike?46.CustomerIntelligence4.CustomerService47.CustomerInteraction10.QueryResolution34.Teamwork22.Empathy5.RapportBuilding9.Circleofinfluence37.Attentionto detail13.Gainagreementon thereason forthe call35.Oneteam ondream21.Customersurvey

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2.SOAR
  2. 6.KPI
  3. 24.First Contact/Call Resolution (FCR)
  4. 33.Confirm Resolution
  5. 7.Goal Tracker
  6. 30.Personalization
  7. 19.Customer Loyalty
  8. 36.Collaboration
  9. 15.Brand Advocate
  10. 23.Employee Experience
  11. 39.Innovation
  12. 16.Company Culture
  13. 38.Communication Skills
  14. 40.Proactive
  15. 3.Micro Behaviours
  16. 31.Happy Customers
  17. 18.Customer Journey
  18. 44.Trouble shooting
  19. 17.Customer Feedback
  20. 11.Probing Questions
  21. 28.Voice of the Customer
  22. 45.Learn from experience
  23. 20.Customer Relationship Management
  24. 12.Confirming Resolution
  25. 26.Social Listening
  26. 42.Relationship Management
  27. 25.Personalization
  28. 27.Touchpoint
  29. 1.PCS
  30. 41.Multi-Tasking
  31. 43.Accuracy
  32. 8.Mindset
  33. 32.Memorable Moments
  34. 29.Customer Engagement
  35. 14.What does great look like?
  36. 46.Customer Intelligence
  37. 4.Customer Service
  38. 47.Customer Interaction
  39. 10.Query Resolution
  40. 34.Teamwork
  41. 22.Empathy
  42. 5.Rapport Building
  43. 9.Circle of influence
  44. 37.Attention to detail
  45. 13.Gain agreement on the reason for the call
  46. 35.One team on dream
  47. 21.Customer survey