22.Empathy18.CustomerJourney44.Troubleshooting14.Whatdoesgreat looklike?20.CustomerRelationshipManagement12.ConfirmingResolution28.Voiceof theCustomer10.QueryResolution34.Teamwork5.RapportBuilding47.CustomerInteraction13.Gainagreementon thereason forthe call26.SocialListening46.CustomerIntelligence41.Multi-Tasking45.Learnfromexperience29.CustomerEngagement37.Attentionto detail23.EmployeeExperience40.Proactive27.Touchpoint35.Oneteam ondream19.CustomerLoyalty7.GoalTracker42.RelationshipManagement39.Innovation11.ProbingQuestions3.MicroBehaviours32.MemorableMoments9.Circleofinfluence4.CustomerService30.Personalization31.HappyCustomers36.Collaboration38.CommunicationSkills1.PCS6.KPI43.Accuracy33.ConfirmResolution25.Personalization21.Customersurvey2.SOAR16.CompanyCulture8.Mindset15.BrandAdvocate17.CustomerFeedback24.FirstContact/CallResolution(FCR)22.Empathy18.CustomerJourney44.Troubleshooting14.Whatdoesgreat looklike?20.CustomerRelationshipManagement12.ConfirmingResolution28.Voiceof theCustomer10.QueryResolution34.Teamwork5.RapportBuilding47.CustomerInteraction13.Gainagreementon thereason forthe call26.SocialListening46.CustomerIntelligence41.Multi-Tasking45.Learnfromexperience29.CustomerEngagement37.Attentionto detail23.EmployeeExperience40.Proactive27.Touchpoint35.Oneteam ondream19.CustomerLoyalty7.GoalTracker42.RelationshipManagement39.Innovation11.ProbingQuestions3.MicroBehaviours32.MemorableMoments9.Circleofinfluence4.CustomerService30.Personalization31.HappyCustomers36.Collaboration38.CommunicationSkills1.PCS6.KPI43.Accuracy33.ConfirmResolution25.Personalization21.Customersurvey2.SOAR16.CompanyCulture8.Mindset15.BrandAdvocate17.CustomerFeedback24.FirstContact/CallResolution(FCR)

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 22.Empathy
  2. 18.Customer Journey
  3. 44.Trouble shooting
  4. 14.What does great look like?
  5. 20.Customer Relationship Management
  6. 12.Confirming Resolution
  7. 28.Voice of the Customer
  8. 10.Query Resolution
  9. 34.Teamwork
  10. 5.Rapport Building
  11. 47.Customer Interaction
  12. 13.Gain agreement on the reason for the call
  13. 26.Social Listening
  14. 46.Customer Intelligence
  15. 41.Multi-Tasking
  16. 45.Learn from experience
  17. 29.Customer Engagement
  18. 37.Attention to detail
  19. 23.Employee Experience
  20. 40.Proactive
  21. 27.Touchpoint
  22. 35.One team on dream
  23. 19.Customer Loyalty
  24. 7.Goal Tracker
  25. 42.Relationship Management
  26. 39.Innovation
  27. 11.Probing Questions
  28. 3.Micro Behaviours
  29. 32.Memorable Moments
  30. 9.Circle of influence
  31. 4.Customer Service
  32. 30.Personalization
  33. 31.Happy Customers
  34. 36.Collaboration
  35. 38.Communication Skills
  36. 1.PCS
  37. 6.KPI
  38. 43.Accuracy
  39. 33.Confirm Resolution
  40. 25.Personalization
  41. 21.Customer survey
  42. 2.SOAR
  43. 16.Company Culture
  44. 8.Mindset
  45. 15.Brand Advocate
  46. 17.Customer Feedback
  47. 24.First Contact/Call Resolution (FCR)