20.CustomerRelationshipManagement47.CustomerInteraction8.Mindset39.Innovation4.CustomerService3.MicroBehaviours46.CustomerIntelligence35.Oneteam ondream6.KPI41.Multi-Tasking37.Attentionto detail32.MemorableMoments30.Personalization24.FirstContact/CallResolution(FCR)17.CustomerFeedback38.CommunicationSkills10.QueryResolution14.Whatdoesgreat looklike?33.ConfirmResolution18.CustomerJourney36.Collaboration21.Customersurvey12.ConfirmingResolution1.PCS44.Troubleshooting22.Empathy27.Touchpoint7.GoalTracker34.Teamwork5.RapportBuilding45.Learnfromexperience29.CustomerEngagement28.Voiceof theCustomer15.BrandAdvocate16.CompanyCulture19.CustomerLoyalty43.Accuracy25.Personalization11.ProbingQuestions42.RelationshipManagement13.Gainagreementon thereason forthe call2.SOAR23.EmployeeExperience26.SocialListening31.HappyCustomers9.Circleofinfluence40.Proactive20.CustomerRelationshipManagement47.CustomerInteraction8.Mindset39.Innovation4.CustomerService3.MicroBehaviours46.CustomerIntelligence35.Oneteam ondream6.KPI41.Multi-Tasking37.Attentionto detail32.MemorableMoments30.Personalization24.FirstContact/CallResolution(FCR)17.CustomerFeedback38.CommunicationSkills10.QueryResolution14.Whatdoesgreat looklike?33.ConfirmResolution18.CustomerJourney36.Collaboration21.Customersurvey12.ConfirmingResolution1.PCS44.Troubleshooting22.Empathy27.Touchpoint7.GoalTracker34.Teamwork5.RapportBuilding45.Learnfromexperience29.CustomerEngagement28.Voiceof theCustomer15.BrandAdvocate16.CompanyCulture19.CustomerLoyalty43.Accuracy25.Personalization11.ProbingQuestions42.RelationshipManagement13.Gainagreementon thereason forthe call2.SOAR23.EmployeeExperience26.SocialListening31.HappyCustomers9.Circleofinfluence40.Proactive

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 20.Customer Relationship Management
  2. 47.Customer Interaction
  3. 8.Mindset
  4. 39.Innovation
  5. 4.Customer Service
  6. 3.Micro Behaviours
  7. 46.Customer Intelligence
  8. 35.One team on dream
  9. 6.KPI
  10. 41.Multi-Tasking
  11. 37.Attention to detail
  12. 32.Memorable Moments
  13. 30.Personalization
  14. 24.First Contact/Call Resolution (FCR)
  15. 17.Customer Feedback
  16. 38.Communication Skills
  17. 10.Query Resolution
  18. 14.What does great look like?
  19. 33.Confirm Resolution
  20. 18.Customer Journey
  21. 36.Collaboration
  22. 21.Customer survey
  23. 12.Confirming Resolution
  24. 1.PCS
  25. 44.Trouble shooting
  26. 22.Empathy
  27. 27.Touchpoint
  28. 7.Goal Tracker
  29. 34.Teamwork
  30. 5.Rapport Building
  31. 45.Learn from experience
  32. 29.Customer Engagement
  33. 28.Voice of the Customer
  34. 15.Brand Advocate
  35. 16.Company Culture
  36. 19.Customer Loyalty
  37. 43.Accuracy
  38. 25.Personalization
  39. 11.Probing Questions
  40. 42.Relationship Management
  41. 13.Gain agreement on the reason for the call
  42. 2.SOAR
  43. 23.Employee Experience
  44. 26.Social Listening
  45. 31.Happy Customers
  46. 9.Circle of influence
  47. 40.Proactive