43.Accuracy11.ProbingQuestions37.Attentionto detail26.SocialListening28.Voiceof theCustomer45.Learnfromexperience44.Troubleshooting27.Touchpoint41.Multi-Tasking40.Proactive20.CustomerRelationshipManagement42.RelationshipManagement2.SOAR14.Whatdoesgreat looklike?23.EmployeeExperience3.MicroBehaviours16.CompanyCulture8.Mindset39.Innovation6.KPI29.CustomerEngagement19.CustomerLoyalty12.ConfirmingResolution24.FirstContact/CallResolution(FCR)18.CustomerJourney38.CommunicationSkills46.CustomerIntelligence13.Gainagreementon thereason forthe call9.Circleofinfluence36.Collaboration25.Personalization21.Customersurvey1.PCS10.QueryResolution34.Teamwork4.CustomerService47.CustomerInteraction32.MemorableMoments31.HappyCustomers22.Empathy15.BrandAdvocate33.ConfirmResolution5.RapportBuilding17.CustomerFeedback35.Oneteam onedream7.GoalTracker30.Personalization43.Accuracy11.ProbingQuestions37.Attentionto detail26.SocialListening28.Voiceof theCustomer45.Learnfromexperience44.Troubleshooting27.Touchpoint41.Multi-Tasking40.Proactive20.CustomerRelationshipManagement42.RelationshipManagement2.SOAR14.Whatdoesgreat looklike?23.EmployeeExperience3.MicroBehaviours16.CompanyCulture8.Mindset39.Innovation6.KPI29.CustomerEngagement19.CustomerLoyalty12.ConfirmingResolution24.FirstContact/CallResolution(FCR)18.CustomerJourney38.CommunicationSkills46.CustomerIntelligence13.Gainagreementon thereason forthe call9.Circleofinfluence36.Collaboration25.Personalization21.Customersurvey1.PCS10.QueryResolution34.Teamwork4.CustomerService47.CustomerInteraction32.MemorableMoments31.HappyCustomers22.Empathy15.BrandAdvocate33.ConfirmResolution5.RapportBuilding17.CustomerFeedback35.Oneteam onedream7.GoalTracker30.Personalization

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 43.Accuracy
  2. 11.Probing Questions
  3. 37.Attention to detail
  4. 26.Social Listening
  5. 28.Voice of the Customer
  6. 45.Learn from experience
  7. 44.Trouble shooting
  8. 27.Touchpoint
  9. 41.Multi-Tasking
  10. 40.Proactive
  11. 20.Customer Relationship Management
  12. 42.Relationship Management
  13. 2.SOAR
  14. 14.What does great look like?
  15. 23.Employee Experience
  16. 3.Micro Behaviours
  17. 16.Company Culture
  18. 8.Mindset
  19. 39.Innovation
  20. 6.KPI
  21. 29.Customer Engagement
  22. 19.Customer Loyalty
  23. 12.Confirming Resolution
  24. 24.First Contact/Call Resolution (FCR)
  25. 18.Customer Journey
  26. 38.Communication Skills
  27. 46.Customer Intelligence
  28. 13.Gain agreement on the reason for the call
  29. 9.Circle of influence
  30. 36.Collaboration
  31. 25.Personalization
  32. 21.Customer survey
  33. 1.PCS
  34. 10.Query Resolution
  35. 34.Teamwork
  36. 4.Customer Service
  37. 47.Customer Interaction
  38. 32.Memorable Moments
  39. 31.Happy Customers
  40. 22.Empathy
  41. 15.Brand Advocate
  42. 33.Confirm Resolution
  43. 5.Rapport Building
  44. 17.Customer Feedback
  45. 35.One team one dream
  46. 7.Goal Tracker
  47. 30.Personalization