26.SocialListening39.Innovation9.Circleofinfluence41.Multi-Tasking12.ConfirmingResolution5.RapportBuilding7.GoalTracker20.CustomerRelationshipManagement32.MemorableMoments45.Learnfromexperience22.Empathy18.CustomerJourney42.RelationshipManagement30.Personalization29.CustomerEngagement3.MicroBehaviours44.Troubleshooting1.PCS27.Touchpoint16.CompanyCulture13.Gainagreementon thereason forthe call4.CustomerService35.Oneteam onedream25.Personalization43.Accuracy21.Customersurvey15.BrandAdvocate23.EmployeeExperience47.CustomerInteraction24.FirstContact/CallResolution(FCR)36.Collaboration28.Voiceof theCustomer2.SOAR8.Mindset40.Proactive31.HappyCustomers10.QueryResolution38.CommunicationSkills17.CustomerFeedback46.CustomerIntelligence11.ProbingQuestions6.KPI34.Teamwork14.Whatdoesgreat looklike?37.Attentionto detail19.CustomerLoyalty33.ConfirmResolution26.SocialListening39.Innovation9.Circleofinfluence41.Multi-Tasking12.ConfirmingResolution5.RapportBuilding7.GoalTracker20.CustomerRelationshipManagement32.MemorableMoments45.Learnfromexperience22.Empathy18.CustomerJourney42.RelationshipManagement30.Personalization29.CustomerEngagement3.MicroBehaviours44.Troubleshooting1.PCS27.Touchpoint16.CompanyCulture13.Gainagreementon thereason forthe call4.CustomerService35.Oneteam onedream25.Personalization43.Accuracy21.Customersurvey15.BrandAdvocate23.EmployeeExperience47.CustomerInteraction24.FirstContact/CallResolution(FCR)36.Collaboration28.Voiceof theCustomer2.SOAR8.Mindset40.Proactive31.HappyCustomers10.QueryResolution38.CommunicationSkills17.CustomerFeedback46.CustomerIntelligence11.ProbingQuestions6.KPI34.Teamwork14.Whatdoesgreat looklike?37.Attentionto detail19.CustomerLoyalty33.ConfirmResolution

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 26.Social Listening
  2. 39.Innovation
  3. 9.Circle of influence
  4. 41.Multi-Tasking
  5. 12.Confirming Resolution
  6. 5.Rapport Building
  7. 7.Goal Tracker
  8. 20.Customer Relationship Management
  9. 32.Memorable Moments
  10. 45.Learn from experience
  11. 22.Empathy
  12. 18.Customer Journey
  13. 42.Relationship Management
  14. 30.Personalization
  15. 29.Customer Engagement
  16. 3.Micro Behaviours
  17. 44.Trouble shooting
  18. 1.PCS
  19. 27.Touchpoint
  20. 16.Company Culture
  21. 13.Gain agreement on the reason for the call
  22. 4.Customer Service
  23. 35.One team one dream
  24. 25.Personalization
  25. 43.Accuracy
  26. 21.Customer survey
  27. 15.Brand Advocate
  28. 23.Employee Experience
  29. 47.Customer Interaction
  30. 24.First Contact/Call Resolution (FCR)
  31. 36.Collaboration
  32. 28.Voice of the Customer
  33. 2.SOAR
  34. 8.Mindset
  35. 40.Proactive
  36. 31.Happy Customers
  37. 10.Query Resolution
  38. 38.Communication Skills
  39. 17.Customer Feedback
  40. 46.Customer Intelligence
  41. 11.Probing Questions
  42. 6.KPI
  43. 34.Teamwork
  44. 14.What does great look like?
  45. 37.Attention to detail
  46. 19.Customer Loyalty
  47. 33.Confirm Resolution