20.CustomerRelationshipManagement17.CustomerFeedback24.FirstContact/CallResolution(FCR)25.Personalization34.Teamwork1.PCS46.CustomerIntelligence36.Collaboration8.Mindset42.RelationshipManagement40.Proactive29.CustomerEngagement12.ConfirmingResolution35.Oneteam onedream33.ConfirmResolution7.GoalTracker23.EmployeeExperience14.Whatdoesgreat looklike?10.QueryResolution43.Accuracy28.Voiceof theCustomer39.Innovation2.SOAR22.Empathy11.ProbingQuestions32.MemorableMoments6.KPI13.Gainagreementon thereason forthe call19.CustomerLoyalty16.CompanyCulture38.CommunicationSkills9.Circleofinfluence15.BrandAdvocate26.SocialListening27.Touchpoint41.Multi-Tasking4.CustomerService44.Troubleshooting37.Attentionto detail31.HappyCustomers30.Personalization18.CustomerJourney5.RapportBuilding45.Learnfromexperience3.MicroBehaviours47.CustomerInteraction21.Customersurvey20.CustomerRelationshipManagement17.CustomerFeedback24.FirstContact/CallResolution(FCR)25.Personalization34.Teamwork1.PCS46.CustomerIntelligence36.Collaboration8.Mindset42.RelationshipManagement40.Proactive29.CustomerEngagement12.ConfirmingResolution35.Oneteam onedream33.ConfirmResolution7.GoalTracker23.EmployeeExperience14.Whatdoesgreat looklike?10.QueryResolution43.Accuracy28.Voiceof theCustomer39.Innovation2.SOAR22.Empathy11.ProbingQuestions32.MemorableMoments6.KPI13.Gainagreementon thereason forthe call19.CustomerLoyalty16.CompanyCulture38.CommunicationSkills9.Circleofinfluence15.BrandAdvocate26.SocialListening27.Touchpoint41.Multi-Tasking4.CustomerService44.Troubleshooting37.Attentionto detail31.HappyCustomers30.Personalization18.CustomerJourney5.RapportBuilding45.Learnfromexperience3.MicroBehaviours47.CustomerInteraction21.Customersurvey

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 20.Customer Relationship Management
  2. 17.Customer Feedback
  3. 24.First Contact/Call Resolution (FCR)
  4. 25.Personalization
  5. 34.Teamwork
  6. 1.PCS
  7. 46.Customer Intelligence
  8. 36.Collaboration
  9. 8.Mindset
  10. 42.Relationship Management
  11. 40.Proactive
  12. 29.Customer Engagement
  13. 12.Confirming Resolution
  14. 35.One team one dream
  15. 33.Confirm Resolution
  16. 7.Goal Tracker
  17. 23.Employee Experience
  18. 14.What does great look like?
  19. 10.Query Resolution
  20. 43.Accuracy
  21. 28.Voice of the Customer
  22. 39.Innovation
  23. 2.SOAR
  24. 22.Empathy
  25. 11.Probing Questions
  26. 32.Memorable Moments
  27. 6.KPI
  28. 13.Gain agreement on the reason for the call
  29. 19.Customer Loyalty
  30. 16.Company Culture
  31. 38.Communication Skills
  32. 9.Circle of influence
  33. 15.Brand Advocate
  34. 26.Social Listening
  35. 27.Touchpoint
  36. 41.Multi-Tasking
  37. 4.Customer Service
  38. 44.Trouble shooting
  39. 37.Attention to detail
  40. 31.Happy Customers
  41. 30.Personalization
  42. 18.Customer Journey
  43. 5.Rapport Building
  44. 45.Learn from experience
  45. 3.Micro Behaviours
  46. 47.Customer Interaction
  47. 21.Customer survey