3.MicroBehaviours14.Whatdoesgreat looklike?24.FirstContact/CallResolution(FCR)5.RapportBuilding10.QueryResolution47.CustomerInteraction37.Attentionto detail16.CompanyCulture34.Teamwork12.ConfirmingResolution38.CommunicationSkills13.Gainagreementon thereason forthe call30.Personalization33.ConfirmResolution11.ProbingQuestions23.EmployeeExperience35.Oneteam onedream44.Troubleshooting6.KPI22.Empathy28.Voiceof theCustomer40.Proactive20.CustomerRelationshipManagement26.SocialListening7.GoalTracker15.BrandAdvocate32.MemorableMoments31.HappyCustomers25.Personalization27.Touchpoint17.CustomerFeedback45.Learnfromexperience21.Customersurvey9.Circleofinfluence2.SOAR36.Collaboration46.CustomerIntelligence42.RelationshipManagement39.Innovation1.PCS41.Multi-Tasking8.Mindset43.Accuracy4.CustomerService18.CustomerJourney19.CustomerLoyalty29.CustomerEngagement3.MicroBehaviours14.Whatdoesgreat looklike?24.FirstContact/CallResolution(FCR)5.RapportBuilding10.QueryResolution47.CustomerInteraction37.Attentionto detail16.CompanyCulture34.Teamwork12.ConfirmingResolution38.CommunicationSkills13.Gainagreementon thereason forthe call30.Personalization33.ConfirmResolution11.ProbingQuestions23.EmployeeExperience35.Oneteam onedream44.Troubleshooting6.KPI22.Empathy28.Voiceof theCustomer40.Proactive20.CustomerRelationshipManagement26.SocialListening7.GoalTracker15.BrandAdvocate32.MemorableMoments31.HappyCustomers25.Personalization27.Touchpoint17.CustomerFeedback45.Learnfromexperience21.Customersurvey9.Circleofinfluence2.SOAR36.Collaboration46.CustomerIntelligence42.RelationshipManagement39.Innovation1.PCS41.Multi-Tasking8.Mindset43.Accuracy4.CustomerService18.CustomerJourney19.CustomerLoyalty29.CustomerEngagement

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3.Micro Behaviours
  2. 14.What does great look like?
  3. 24.First Contact/Call Resolution (FCR)
  4. 5.Rapport Building
  5. 10.Query Resolution
  6. 47.Customer Interaction
  7. 37.Attention to detail
  8. 16.Company Culture
  9. 34.Teamwork
  10. 12.Confirming Resolution
  11. 38.Communication Skills
  12. 13.Gain agreement on the reason for the call
  13. 30.Personalization
  14. 33.Confirm Resolution
  15. 11.Probing Questions
  16. 23.Employee Experience
  17. 35.One team one dream
  18. 44.Trouble shooting
  19. 6.KPI
  20. 22.Empathy
  21. 28.Voice of the Customer
  22. 40.Proactive
  23. 20.Customer Relationship Management
  24. 26.Social Listening
  25. 7.Goal Tracker
  26. 15.Brand Advocate
  27. 32.Memorable Moments
  28. 31.Happy Customers
  29. 25.Personalization
  30. 27.Touchpoint
  31. 17.Customer Feedback
  32. 45.Learn from experience
  33. 21.Customer survey
  34. 9.Circle of influence
  35. 2.SOAR
  36. 36.Collaboration
  37. 46.Customer Intelligence
  38. 42.Relationship Management
  39. 39.Innovation
  40. 1.PCS
  41. 41.Multi-Tasking
  42. 8.Mindset
  43. 43.Accuracy
  44. 4.Customer Service
  45. 18.Customer Journey
  46. 19.Customer Loyalty
  47. 29.Customer Engagement