13.Gainagreementon thereason forthe call34.Teamwork31.HappyCustomers35.Oneteam onedream37.Attentionto detail45.Learnfromexperience10.QueryResolution26.SocialListening46.CustomerIntelligence40.Proactive42.RelationshipManagement1.PCS22.Empathy16.CompanyCulture33.ConfirmResolution11.ProbingQuestions29.CustomerEngagement39.Innovation32.MemorableMoments27.Touchpoint43.Accuracy18.CustomerJourney2.SOAR44.Troubleshooting15.BrandAdvocate20.CustomerRelationshipManagement25.Personalization41.Multi-Tasking12.ConfirmingResolution17.CustomerFeedback21.Customersurvey36.Collaboration19.CustomerLoyalty24.FirstContact/CallResolution(FCR)14.Whatdoesgreat looklike?5.RapportBuilding6.KPI9.Circleofinfluence23.EmployeeExperience30.Personalization38.CommunicationSkills4.CustomerService28.Voiceof theCustomer3.MicroBehaviours47.CustomerInteraction7.GoalTracker8.Mindset13.Gainagreementon thereason forthe call34.Teamwork31.HappyCustomers35.Oneteam onedream37.Attentionto detail45.Learnfromexperience10.QueryResolution26.SocialListening46.CustomerIntelligence40.Proactive42.RelationshipManagement1.PCS22.Empathy16.CompanyCulture33.ConfirmResolution11.ProbingQuestions29.CustomerEngagement39.Innovation32.MemorableMoments27.Touchpoint43.Accuracy18.CustomerJourney2.SOAR44.Troubleshooting15.BrandAdvocate20.CustomerRelationshipManagement25.Personalization41.Multi-Tasking12.ConfirmingResolution17.CustomerFeedback21.Customersurvey36.Collaboration19.CustomerLoyalty24.FirstContact/CallResolution(FCR)14.Whatdoesgreat looklike?5.RapportBuilding6.KPI9.Circleofinfluence23.EmployeeExperience30.Personalization38.CommunicationSkills4.CustomerService28.Voiceof theCustomer3.MicroBehaviours47.CustomerInteraction7.GoalTracker8.Mindset

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 13.Gain agreement on the reason for the call
  2. 34.Teamwork
  3. 31.Happy Customers
  4. 35.One team one dream
  5. 37.Attention to detail
  6. 45.Learn from experience
  7. 10.Query Resolution
  8. 26.Social Listening
  9. 46.Customer Intelligence
  10. 40.Proactive
  11. 42.Relationship Management
  12. 1.PCS
  13. 22.Empathy
  14. 16.Company Culture
  15. 33.Confirm Resolution
  16. 11.Probing Questions
  17. 29.Customer Engagement
  18. 39.Innovation
  19. 32.Memorable Moments
  20. 27.Touchpoint
  21. 43.Accuracy
  22. 18.Customer Journey
  23. 2.SOAR
  24. 44.Trouble shooting
  25. 15.Brand Advocate
  26. 20.Customer Relationship Management
  27. 25.Personalization
  28. 41.Multi-Tasking
  29. 12.Confirming Resolution
  30. 17.Customer Feedback
  31. 21.Customer survey
  32. 36.Collaboration
  33. 19.Customer Loyalty
  34. 24.First Contact/Call Resolution (FCR)
  35. 14.What does great look like?
  36. 5.Rapport Building
  37. 6.KPI
  38. 9.Circle of influence
  39. 23.Employee Experience
  40. 30.Personalization
  41. 38.Communication Skills
  42. 4.Customer Service
  43. 28.Voice of the Customer
  44. 3.Micro Behaviours
  45. 47.Customer Interaction
  46. 7.Goal Tracker
  47. 8.Mindset