28.Voiceof theCustomer9.Circleofinfluence23.EmployeeExperience33.ConfirmResolution19.CustomerLoyalty30.Personalization39.Innovation43.Accuracy38.CommunicationSkills24.FirstContact/CallResolution(FCR)34.Teamwork21.Customersurvey37.Attentionto detail6.KPI2.SOAR47.CustomerInteraction42.RelationshipManagement36.Collaboration7.GoalTracker12.ConfirmingResolution10.QueryResolution20.CustomerRelationshipManagement15.BrandAdvocate44.Troubleshooting45.Learnfromexperience25.Personalization32.MemorableMoments13.Gainagreementon thereason forthe call40.Proactive29.CustomerEngagement1.PCS18.CustomerJourney17.CustomerFeedback22.Empathy35.Oneteam onedream31.HappyCustomers14.Whatdoesgreat looklike?27.Touchpoint46.CustomerIntelligence41.Multi-Tasking3.MicroBehaviours5.RapportBuilding4.CustomerService8.Mindset16.CompanyCulture11.ProbingQuestions26.SocialListening28.Voiceof theCustomer9.Circleofinfluence23.EmployeeExperience33.ConfirmResolution19.CustomerLoyalty30.Personalization39.Innovation43.Accuracy38.CommunicationSkills24.FirstContact/CallResolution(FCR)34.Teamwork21.Customersurvey37.Attentionto detail6.KPI2.SOAR47.CustomerInteraction42.RelationshipManagement36.Collaboration7.GoalTracker12.ConfirmingResolution10.QueryResolution20.CustomerRelationshipManagement15.BrandAdvocate44.Troubleshooting45.Learnfromexperience25.Personalization32.MemorableMoments13.Gainagreementon thereason forthe call40.Proactive29.CustomerEngagement1.PCS18.CustomerJourney17.CustomerFeedback22.Empathy35.Oneteam onedream31.HappyCustomers14.Whatdoesgreat looklike?27.Touchpoint46.CustomerIntelligence41.Multi-Tasking3.MicroBehaviours5.RapportBuilding4.CustomerService8.Mindset16.CompanyCulture11.ProbingQuestions26.SocialListening

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
  1. 28.Voice of the Customer
  2. 9.Circle of influence
  3. 23.Employee Experience
  4. 33.Confirm Resolution
  5. 19.Customer Loyalty
  6. 30.Personalization
  7. 39.Innovation
  8. 43.Accuracy
  9. 38.Communication Skills
  10. 24.First Contact/Call Resolution (FCR)
  11. 34.Teamwork
  12. 21.Customer survey
  13. 37.Attention to detail
  14. 6.KPI
  15. 2.SOAR
  16. 47.Customer Interaction
  17. 42.Relationship Management
  18. 36.Collaboration
  19. 7.Goal Tracker
  20. 12.Confirming Resolution
  21. 10.Query Resolution
  22. 20.Customer Relationship Management
  23. 15.Brand Advocate
  24. 44.Trouble shooting
  25. 45.Learn from experience
  26. 25.Personalization
  27. 32.Memorable Moments
  28. 13.Gain agreement on the reason for the call
  29. 40.Proactive
  30. 29.Customer Engagement
  31. 1.PCS
  32. 18.Customer Journey
  33. 17.Customer Feedback
  34. 22.Empathy
  35. 35.One team one dream
  36. 31.Happy Customers
  37. 14.What does great look like?
  38. 27.Touchpoint
  39. 46.Customer Intelligence
  40. 41.Multi-Tasking
  41. 3.Micro Behaviours
  42. 5.Rapport Building
  43. 4.Customer Service
  44. 8.Mindset
  45. 16.Company Culture
  46. 11.Probing Questions
  47. 26.Social Listening