23.EmployeeExperience11.ProbingQuestions22.Empathy18.CustomerJourney7.GoalTracker6.KPI12.ConfirmingResolution38.CommunicationSkills2.SOAR13.Gainagreementon thereason forthe call35.Oneteam onedream32.MemorableMoments5.RapportBuilding26.SocialListening15.BrandAdvocate36.Collaboration27.Touchpoint33.ConfirmResolution43.Accuracy21.Customersurvey1.PCS31.HappyCustomers40.Proactive16.CompanyCulture41.Multi-Tasking45.Learnfromexperience37.Attentionto detail10.QueryResolution9.Circleofinfluence30.Personalization3.MicroBehaviours39.Innovation14.Whatdoesgreat looklike?28.Voiceof theCustomer42.RelationshipManagement24.FirstContact/CallResolution(FCR)29.CustomerEngagement46.CustomerIntelligence47.CustomerInteraction8.Mindset20.CustomerRelationshipManagement34.Teamwork19.CustomerLoyalty44.Troubleshooting25.Personalization4.CustomerService17.CustomerFeedback23.EmployeeExperience11.ProbingQuestions22.Empathy18.CustomerJourney7.GoalTracker6.KPI12.ConfirmingResolution38.CommunicationSkills2.SOAR13.Gainagreementon thereason forthe call35.Oneteam onedream32.MemorableMoments5.RapportBuilding26.SocialListening15.BrandAdvocate36.Collaboration27.Touchpoint33.ConfirmResolution43.Accuracy21.Customersurvey1.PCS31.HappyCustomers40.Proactive16.CompanyCulture41.Multi-Tasking45.Learnfromexperience37.Attentionto detail10.QueryResolution9.Circleofinfluence30.Personalization3.MicroBehaviours39.Innovation14.Whatdoesgreat looklike?28.Voiceof theCustomer42.RelationshipManagement24.FirstContact/CallResolution(FCR)29.CustomerEngagement46.CustomerIntelligence47.CustomerInteraction8.Mindset20.CustomerRelationshipManagement34.Teamwork19.CustomerLoyalty44.Troubleshooting25.Personalization4.CustomerService17.CustomerFeedback

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 23.Employee Experience
  2. 11.Probing Questions
  3. 22.Empathy
  4. 18.Customer Journey
  5. 7.Goal Tracker
  6. 6.KPI
  7. 12.Confirming Resolution
  8. 38.Communication Skills
  9. 2.SOAR
  10. 13.Gain agreement on the reason for the call
  11. 35.One team one dream
  12. 32.Memorable Moments
  13. 5.Rapport Building
  14. 26.Social Listening
  15. 15.Brand Advocate
  16. 36.Collaboration
  17. 27.Touchpoint
  18. 33.Confirm Resolution
  19. 43.Accuracy
  20. 21.Customer survey
  21. 1.PCS
  22. 31.Happy Customers
  23. 40.Proactive
  24. 16.Company Culture
  25. 41.Multi-Tasking
  26. 45.Learn from experience
  27. 37.Attention to detail
  28. 10.Query Resolution
  29. 9.Circle of influence
  30. 30.Personalization
  31. 3.Micro Behaviours
  32. 39.Innovation
  33. 14.What does great look like?
  34. 28.Voice of the Customer
  35. 42.Relationship Management
  36. 24.First Contact/Call Resolution (FCR)
  37. 29.Customer Engagement
  38. 46.Customer Intelligence
  39. 47.Customer Interaction
  40. 8.Mindset
  41. 20.Customer Relationship Management
  42. 34.Teamwork
  43. 19.Customer Loyalty
  44. 44.Trouble shooting
  45. 25.Personalization
  46. 4.Customer Service
  47. 17.Customer Feedback