7.GoalTracker27.Touchpoint15.BrandAdvocate26.SocialListening39.Innovation10.QueryResolution21.Customersurvey40.Proactive30.Personalization31.HappyCustomers43.Accuracy23.EmployeeExperience11.ProbingQuestions47.CustomerInteraction45.Learnfromexperience32.MemorableMoments1.PCS37.Attentionto detail5.RapportBuilding3.MicroBehaviours35.Oneteam onedream42.RelationshipManagement16.CompanyCulture20.CustomerRelationshipManagement28.Voiceof theCustomer6.KPI14.Whatdoesgreat looklike?38.CommunicationSkills41.Multi-Tasking18.CustomerJourney8.Mindset22.Empathy4.CustomerService29.CustomerEngagement12.ConfirmingResolution34.Teamwork24.FirstContact/CallResolution(FCR)13.Gainagreementon thereason forthe call19.CustomerLoyalty46.CustomerIntelligence44.Troubleshooting17.CustomerFeedback36.Collaboration9.Circleofinfluence33.ConfirmResolution2.SOAR25.Personalization7.GoalTracker27.Touchpoint15.BrandAdvocate26.SocialListening39.Innovation10.QueryResolution21.Customersurvey40.Proactive30.Personalization31.HappyCustomers43.Accuracy23.EmployeeExperience11.ProbingQuestions47.CustomerInteraction45.Learnfromexperience32.MemorableMoments1.PCS37.Attentionto detail5.RapportBuilding3.MicroBehaviours35.Oneteam onedream42.RelationshipManagement16.CompanyCulture20.CustomerRelationshipManagement28.Voiceof theCustomer6.KPI14.Whatdoesgreat looklike?38.CommunicationSkills41.Multi-Tasking18.CustomerJourney8.Mindset22.Empathy4.CustomerService29.CustomerEngagement12.ConfirmingResolution34.Teamwork24.FirstContact/CallResolution(FCR)13.Gainagreementon thereason forthe call19.CustomerLoyalty46.CustomerIntelligence44.Troubleshooting17.CustomerFeedback36.Collaboration9.Circleofinfluence33.ConfirmResolution2.SOAR25.Personalization

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 7.Goal Tracker
  2. 27.Touchpoint
  3. 15.Brand Advocate
  4. 26.Social Listening
  5. 39.Innovation
  6. 10.Query Resolution
  7. 21.Customer survey
  8. 40.Proactive
  9. 30.Personalization
  10. 31.Happy Customers
  11. 43.Accuracy
  12. 23.Employee Experience
  13. 11.Probing Questions
  14. 47.Customer Interaction
  15. 45.Learn from experience
  16. 32.Memorable Moments
  17. 1.PCS
  18. 37.Attention to detail
  19. 5.Rapport Building
  20. 3.Micro Behaviours
  21. 35.One team one dream
  22. 42.Relationship Management
  23. 16.Company Culture
  24. 20.Customer Relationship Management
  25. 28.Voice of the Customer
  26. 6.KPI
  27. 14.What does great look like?
  28. 38.Communication Skills
  29. 41.Multi-Tasking
  30. 18.Customer Journey
  31. 8.Mindset
  32. 22.Empathy
  33. 4.Customer Service
  34. 29.Customer Engagement
  35. 12.Confirming Resolution
  36. 34.Teamwork
  37. 24.First Contact/Call Resolution (FCR)
  38. 13.Gain agreement on the reason for the call
  39. 19.Customer Loyalty
  40. 46.Customer Intelligence
  41. 44.Trouble shooting
  42. 17.Customer Feedback
  43. 36.Collaboration
  44. 9.Circle of influence
  45. 33.Confirm Resolution
  46. 2.SOAR
  47. 25.Personalization