30.Personalization18.CustomerJourney3.MicroBehaviours4.CustomerService14.Whatdoesgreat looklike?5.RapportBuilding10.QueryResolution40.Proactive1.PCS43.Accuracy28.Voiceof theCustomer7.GoalTracker35.Oneteam onedream23.EmployeeExperience24.FirstContact/CallResolution(FCR)2.SOAR36.Collaboration27.Touchpoint19.CustomerLoyalty41.Multi-Tasking11.ProbingQuestions20.CustomerRelationshipManagement25.Personalization29.CustomerEngagement26.SocialListening33.ConfirmResolution39.Innovation45.Learnfromexperience37.Attentionto detail42.RelationshipManagement46.CustomerIntelligence31.HappyCustomers44.Troubleshooting21.Customersurvey22.Empathy8.Mindset9.Circleofinfluence47.CustomerInteraction15.BrandAdvocate12.ConfirmingResolution38.CommunicationSkills34.Teamwork16.CompanyCulture6.KPI13.Gainagreementon thereason forthe call32.MemorableMoments17.CustomerFeedback30.Personalization18.CustomerJourney3.MicroBehaviours4.CustomerService14.Whatdoesgreat looklike?5.RapportBuilding10.QueryResolution40.Proactive1.PCS43.Accuracy28.Voiceof theCustomer7.GoalTracker35.Oneteam onedream23.EmployeeExperience24.FirstContact/CallResolution(FCR)2.SOAR36.Collaboration27.Touchpoint19.CustomerLoyalty41.Multi-Tasking11.ProbingQuestions20.CustomerRelationshipManagement25.Personalization29.CustomerEngagement26.SocialListening33.ConfirmResolution39.Innovation45.Learnfromexperience37.Attentionto detail42.RelationshipManagement46.CustomerIntelligence31.HappyCustomers44.Troubleshooting21.Customersurvey22.Empathy8.Mindset9.Circleofinfluence47.CustomerInteraction15.BrandAdvocate12.ConfirmingResolution38.CommunicationSkills34.Teamwork16.CompanyCulture6.KPI13.Gainagreementon thereason forthe call32.MemorableMoments17.CustomerFeedback

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 30.Personalization
  2. 18.Customer Journey
  3. 3.Micro Behaviours
  4. 4.Customer Service
  5. 14.What does great look like?
  6. 5.Rapport Building
  7. 10.Query Resolution
  8. 40.Proactive
  9. 1.PCS
  10. 43.Accuracy
  11. 28.Voice of the Customer
  12. 7.Goal Tracker
  13. 35.One team one dream
  14. 23.Employee Experience
  15. 24.First Contact/Call Resolution (FCR)
  16. 2.SOAR
  17. 36.Collaboration
  18. 27.Touchpoint
  19. 19.Customer Loyalty
  20. 41.Multi-Tasking
  21. 11.Probing Questions
  22. 20.Customer Relationship Management
  23. 25.Personalization
  24. 29.Customer Engagement
  25. 26.Social Listening
  26. 33.Confirm Resolution
  27. 39.Innovation
  28. 45.Learn from experience
  29. 37.Attention to detail
  30. 42.Relationship Management
  31. 46.Customer Intelligence
  32. 31.Happy Customers
  33. 44.Trouble shooting
  34. 21.Customer survey
  35. 22.Empathy
  36. 8.Mindset
  37. 9.Circle of influence
  38. 47.Customer Interaction
  39. 15.Brand Advocate
  40. 12.Confirming Resolution
  41. 38.Communication Skills
  42. 34.Teamwork
  43. 16.Company Culture
  44. 6.KPI
  45. 13.Gain agreement on the reason for the call
  46. 32.Memorable Moments
  47. 17.Customer Feedback