5.RapportBuilding1.PCS18.CustomerJourney44.Troubleshooting7.GoalTracker34.Teamwork43.Accuracy17.CustomerFeedback41.Multi-Tasking22.Empathy47.CustomerInteraction33.ConfirmResolution45.Learnfromexperience2.SOAR20.CustomerRelationshipManagement4.CustomerService6.KPI12.ConfirmingResolution31.HappyCustomers8.Mindset29.CustomerEngagement27.Touchpoint36.Collaboration3.MicroBehaviours42.RelationshipManagement19.CustomerLoyalty21.Customersurvey15.BrandAdvocate9.Circleofinfluence30.Personalization35.Oneteam onedream39.Innovation46.CustomerIntelligence26.SocialListening40.Proactive32.MemorableMoments10.QueryResolution38.CommunicationSkills25.Personalization13.Gainagreementon thereason forthe call23.EmployeeExperience11.ProbingQuestions14.Whatdoesgreat looklike?24.FirstContact/CallResolution(FCR)28.Voiceof theCustomer16.CompanyCulture37.Attentionto detail5.RapportBuilding1.PCS18.CustomerJourney44.Troubleshooting7.GoalTracker34.Teamwork43.Accuracy17.CustomerFeedback41.Multi-Tasking22.Empathy47.CustomerInteraction33.ConfirmResolution45.Learnfromexperience2.SOAR20.CustomerRelationshipManagement4.CustomerService6.KPI12.ConfirmingResolution31.HappyCustomers8.Mindset29.CustomerEngagement27.Touchpoint36.Collaboration3.MicroBehaviours42.RelationshipManagement19.CustomerLoyalty21.Customersurvey15.BrandAdvocate9.Circleofinfluence30.Personalization35.Oneteam onedream39.Innovation46.CustomerIntelligence26.SocialListening40.Proactive32.MemorableMoments10.QueryResolution38.CommunicationSkills25.Personalization13.Gainagreementon thereason forthe call23.EmployeeExperience11.ProbingQuestions14.Whatdoesgreat looklike?24.FirstContact/CallResolution(FCR)28.Voiceof theCustomer16.CompanyCulture37.Attentionto detail

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5.Rapport Building
  2. 1.PCS
  3. 18.Customer Journey
  4. 44.Trouble shooting
  5. 7.Goal Tracker
  6. 34.Teamwork
  7. 43.Accuracy
  8. 17.Customer Feedback
  9. 41.Multi-Tasking
  10. 22.Empathy
  11. 47.Customer Interaction
  12. 33.Confirm Resolution
  13. 45.Learn from experience
  14. 2.SOAR
  15. 20.Customer Relationship Management
  16. 4.Customer Service
  17. 6.KPI
  18. 12.Confirming Resolution
  19. 31.Happy Customers
  20. 8.Mindset
  21. 29.Customer Engagement
  22. 27.Touchpoint
  23. 36.Collaboration
  24. 3.Micro Behaviours
  25. 42.Relationship Management
  26. 19.Customer Loyalty
  27. 21.Customer survey
  28. 15.Brand Advocate
  29. 9.Circle of influence
  30. 30.Personalization
  31. 35.One team one dream
  32. 39.Innovation
  33. 46.Customer Intelligence
  34. 26.Social Listening
  35. 40.Proactive
  36. 32.Memorable Moments
  37. 10.Query Resolution
  38. 38.Communication Skills
  39. 25.Personalization
  40. 13.Gain agreement on the reason for the call
  41. 23.Employee Experience
  42. 11.Probing Questions
  43. 14.What does great look like?
  44. 24.First Contact/Call Resolution (FCR)
  45. 28.Voice of the Customer
  46. 16.Company Culture
  47. 37.Attention to detail