35.Oneteam onedream4.CustomerService2.SOAR24.FirstContact/CallResolution(FCR)9.Circleofinfluence14.Whatdoesgreat looklike?22.Empathy47.CustomerInteraction26.SocialListening30.Personalization6.KPI37.Attentionto detail42.RelationshipManagement25.Personalization16.CompanyCulture28.Voiceof theCustomer41.Multi-Tasking44.Troubleshooting45.Learnfromexperience29.CustomerEngagement31.HappyCustomers11.ProbingQuestions46.CustomerIntelligence40.Proactive27.Touchpoint19.CustomerLoyalty39.Innovation8.Mindset34.Teamwork5.RapportBuilding15.BrandAdvocate21.Customersurvey43.Accuracy3.MicroBehaviours1.PCS36.Collaboration17.CustomerFeedback18.CustomerJourney23.EmployeeExperience38.CommunicationSkills33.ConfirmResolution12.ConfirmingResolution20.CustomerRelationshipManagement7.GoalTracker13.Gainagreementon thereason forthe call32.MemorableMoments10.QueryResolution35.Oneteam onedream4.CustomerService2.SOAR24.FirstContact/CallResolution(FCR)9.Circleofinfluence14.Whatdoesgreat looklike?22.Empathy47.CustomerInteraction26.SocialListening30.Personalization6.KPI37.Attentionto detail42.RelationshipManagement25.Personalization16.CompanyCulture28.Voiceof theCustomer41.Multi-Tasking44.Troubleshooting45.Learnfromexperience29.CustomerEngagement31.HappyCustomers11.ProbingQuestions46.CustomerIntelligence40.Proactive27.Touchpoint19.CustomerLoyalty39.Innovation8.Mindset34.Teamwork5.RapportBuilding15.BrandAdvocate21.Customersurvey43.Accuracy3.MicroBehaviours1.PCS36.Collaboration17.CustomerFeedback18.CustomerJourney23.EmployeeExperience38.CommunicationSkills33.ConfirmResolution12.ConfirmingResolution20.CustomerRelationshipManagement7.GoalTracker13.Gainagreementon thereason forthe call32.MemorableMoments10.QueryResolution

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 35.One team one dream
  2. 4.Customer Service
  3. 2.SOAR
  4. 24.First Contact/Call Resolution (FCR)
  5. 9.Circle of influence
  6. 14.What does great look like?
  7. 22.Empathy
  8. 47.Customer Interaction
  9. 26.Social Listening
  10. 30.Personalization
  11. 6.KPI
  12. 37.Attention to detail
  13. 42.Relationship Management
  14. 25.Personalization
  15. 16.Company Culture
  16. 28.Voice of the Customer
  17. 41.Multi-Tasking
  18. 44.Trouble shooting
  19. 45.Learn from experience
  20. 29.Customer Engagement
  21. 31.Happy Customers
  22. 11.Probing Questions
  23. 46.Customer Intelligence
  24. 40.Proactive
  25. 27.Touchpoint
  26. 19.Customer Loyalty
  27. 39.Innovation
  28. 8.Mindset
  29. 34.Teamwork
  30. 5.Rapport Building
  31. 15.Brand Advocate
  32. 21.Customer survey
  33. 43.Accuracy
  34. 3.Micro Behaviours
  35. 1.PCS
  36. 36.Collaboration
  37. 17.Customer Feedback
  38. 18.Customer Journey
  39. 23.Employee Experience
  40. 38.Communication Skills
  41. 33.Confirm Resolution
  42. 12.Confirming Resolution
  43. 20.Customer Relationship Management
  44. 7.Goal Tracker
  45. 13.Gain agreement on the reason for the call
  46. 32.Memorable Moments
  47. 10.Query Resolution