42.RelationshipManagement44.Troubleshooting21.Customersurvey7.GoalTracker28.Voiceof theCustomer39.Innovation33.ConfirmResolution35.Oneteam onedream36.Collaboration19.CustomerLoyalty10.QueryResolution26.SocialListening31.HappyCustomers46.CustomerIntelligence23.EmployeeExperience4.CustomerService12.ConfirmingResolution38.CommunicationSkills3.MicroBehaviours47.CustomerInteraction27.Touchpoint8.Mindset1.PCS16.CompanyCulture43.Accuracy37.Attentionto detail18.CustomerJourney32.MemorableMoments5.RapportBuilding13.Gainagreementon thereason forthe call25.Personalization40.Proactive45.Learnfromexperience30.Personalization6.KPI41.Multi-Tasking29.CustomerEngagement14.Whatdoesgreat looklike?17.CustomerFeedback34.Teamwork11.ProbingQuestions20.CustomerRelationshipManagement9.Circleofinfluence24.FirstContact/CallResolution(FCR)22.Empathy15.BrandAdvocate2.SOAR42.RelationshipManagement44.Troubleshooting21.Customersurvey7.GoalTracker28.Voiceof theCustomer39.Innovation33.ConfirmResolution35.Oneteam onedream36.Collaboration19.CustomerLoyalty10.QueryResolution26.SocialListening31.HappyCustomers46.CustomerIntelligence23.EmployeeExperience4.CustomerService12.ConfirmingResolution38.CommunicationSkills3.MicroBehaviours47.CustomerInteraction27.Touchpoint8.Mindset1.PCS16.CompanyCulture43.Accuracy37.Attentionto detail18.CustomerJourney32.MemorableMoments5.RapportBuilding13.Gainagreementon thereason forthe call25.Personalization40.Proactive45.Learnfromexperience30.Personalization6.KPI41.Multi-Tasking29.CustomerEngagement14.Whatdoesgreat looklike?17.CustomerFeedback34.Teamwork11.ProbingQuestions20.CustomerRelationshipManagement9.Circleofinfluence24.FirstContact/CallResolution(FCR)22.Empathy15.BrandAdvocate2.SOAR

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 42.Relationship Management
  2. 44.Trouble shooting
  3. 21.Customer survey
  4. 7.Goal Tracker
  5. 28.Voice of the Customer
  6. 39.Innovation
  7. 33.Confirm Resolution
  8. 35.One team one dream
  9. 36.Collaboration
  10. 19.Customer Loyalty
  11. 10.Query Resolution
  12. 26.Social Listening
  13. 31.Happy Customers
  14. 46.Customer Intelligence
  15. 23.Employee Experience
  16. 4.Customer Service
  17. 12.Confirming Resolution
  18. 38.Communication Skills
  19. 3.Micro Behaviours
  20. 47.Customer Interaction
  21. 27.Touchpoint
  22. 8.Mindset
  23. 1.PCS
  24. 16.Company Culture
  25. 43.Accuracy
  26. 37.Attention to detail
  27. 18.Customer Journey
  28. 32.Memorable Moments
  29. 5.Rapport Building
  30. 13.Gain agreement on the reason for the call
  31. 25.Personalization
  32. 40.Proactive
  33. 45.Learn from experience
  34. 30.Personalization
  35. 6.KPI
  36. 41.Multi-Tasking
  37. 29.Customer Engagement
  38. 14.What does great look like?
  39. 17.Customer Feedback
  40. 34.Teamwork
  41. 11.Probing Questions
  42. 20.Customer Relationship Management
  43. 9.Circle of influence
  44. 24.First Contact/Call Resolution (FCR)
  45. 22.Empathy
  46. 15.Brand Advocate
  47. 2.SOAR