3.Micro Behaviours 14.What does great look like? 24.First Contact/Call Resolution (FCR) 5.Rapport Building 10.Query Resolution 47.Customer Interaction 37.Attention to detail 16.Company Culture 34.Teamwork 12.Confirming Resolution 38.Communication Skills 13.Gain agreement on the reason for the call 30.Personalization 33.Confirm Resolution 11.Probing Questions 23.Employee Experience 35.One team one dream 44.Trouble shooting 6.KPI 22.Empathy 28.Voice of the Customer 40.Proactive 20.Customer Relationship Management 26.Social Listening 7.Goal Tracker 15.Brand Advocate 32.Memorable Moments 31.Happy Customers 25.Personalization 27.Touchpoint 17.Customer Feedback 45.Learn from experience 21.Customer survey 9.Circle of influence 2.SOAR 36.Collaboration 46.Customer Intelligence 42.Relationship Management 39.Innovation 1.PCS 41.Multi- Tasking 8.Mindset 43.Accuracy 4.Customer Service 18.Customer Journey 19.Customer Loyalty 29.Customer Engagement 3.Micro Behaviours 14.What does great look like? 24.First Contact/Call Resolution (FCR) 5.Rapport Building 10.Query Resolution 47.Customer Interaction 37.Attention to detail 16.Company Culture 34.Teamwork 12.Confirming Resolution 38.Communication Skills 13.Gain agreement on the reason for the call 30.Personalization 33.Confirm Resolution 11.Probing Questions 23.Employee Experience 35.One team one dream 44.Trouble shooting 6.KPI 22.Empathy 28.Voice of the Customer 40.Proactive 20.Customer Relationship Management 26.Social Listening 7.Goal Tracker 15.Brand Advocate 32.Memorable Moments 31.Happy Customers 25.Personalization 27.Touchpoint 17.Customer Feedback 45.Learn from experience 21.Customer survey 9.Circle of influence 2.SOAR 36.Collaboration 46.Customer Intelligence 42.Relationship Management 39.Innovation 1.PCS 41.Multi- Tasking 8.Mindset 43.Accuracy 4.Customer Service 18.Customer Journey 19.Customer Loyalty 29.Customer Engagement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
3.Micro Behaviours
14.What does great look like?
24.First Contact/Call Resolution (FCR)
5.Rapport Building
10.Query Resolution
47.Customer Interaction
37.Attention to detail
16.Company Culture
34.Teamwork
12.Confirming Resolution
38.Communication Skills
13.Gain agreement on the reason for the call
30.Personalization
33.Confirm Resolution
11.Probing Questions
23.Employee Experience
35.One team one dream
44.Trouble shooting
6.KPI
22.Empathy
28.Voice of the Customer
40.Proactive
20.Customer Relationship Management
26.Social Listening
7.Goal Tracker
15.Brand Advocate
32.Memorable Moments
31.Happy Customers
25.Personalization
27.Touchpoint
17.Customer Feedback
45.Learn from experience
21.Customer survey
9.Circle of influence
2.SOAR
36.Collaboration
46.Customer Intelligence
42.Relationship Management
39.Innovation
1.PCS
41.Multi-Tasking
8.Mindset
43.Accuracy
4.Customer Service
18.Customer Journey
19.Customer Loyalty
29.Customer Engagement