46.CustomerIntelligence18.CustomerJourney44.Troubleshooting22.Empathy27.Touchpoint28.Voiceof theCustomer1.PCS37.Attentionto detail30.Personalization10.QueryResolution42.RelationshipManagement23.EmployeeExperience40.Proactive13.Gainagreementon thereason forthe call26.SocialListening15.BrandAdvocate11.ProbingQuestions36.Collaboration25.Personalization5.RapportBuilding43.Accuracy35.Oneteam onedream8.Mindset14.Whatdoesgreat looklike?16.CompanyCulture6.KPI38.CommunicationSkills2.SOAR7.GoalTracker24.FirstContact/CallResolution(FCR)17.CustomerFeedback41.Multi-Tasking21.Customersurvey4.CustomerService9.Circleofinfluence29.CustomerEngagement12.ConfirmingResolution19.CustomerLoyalty31.HappyCustomers32.MemorableMoments34.Teamwork33.ConfirmResolution47.CustomerInteraction45.Learnfromexperience20.CustomerRelationshipManagement39.Innovation3.MicroBehaviours46.CustomerIntelligence18.CustomerJourney44.Troubleshooting22.Empathy27.Touchpoint28.Voiceof theCustomer1.PCS37.Attentionto detail30.Personalization10.QueryResolution42.RelationshipManagement23.EmployeeExperience40.Proactive13.Gainagreementon thereason forthe call26.SocialListening15.BrandAdvocate11.ProbingQuestions36.Collaboration25.Personalization5.RapportBuilding43.Accuracy35.Oneteam onedream8.Mindset14.Whatdoesgreat looklike?16.CompanyCulture6.KPI38.CommunicationSkills2.SOAR7.GoalTracker24.FirstContact/CallResolution(FCR)17.CustomerFeedback41.Multi-Tasking21.Customersurvey4.CustomerService9.Circleofinfluence29.CustomerEngagement12.ConfirmingResolution19.CustomerLoyalty31.HappyCustomers32.MemorableMoments34.Teamwork33.ConfirmResolution47.CustomerInteraction45.Learnfromexperience20.CustomerRelationshipManagement39.Innovation3.MicroBehaviours

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
  1. 46.Customer Intelligence
  2. 18.Customer Journey
  3. 44.Trouble shooting
  4. 22.Empathy
  5. 27.Touchpoint
  6. 28.Voice of the Customer
  7. 1.PCS
  8. 37.Attention to detail
  9. 30.Personalization
  10. 10.Query Resolution
  11. 42.Relationship Management
  12. 23.Employee Experience
  13. 40.Proactive
  14. 13.Gain agreement on the reason for the call
  15. 26.Social Listening
  16. 15.Brand Advocate
  17. 11.Probing Questions
  18. 36.Collaboration
  19. 25.Personalization
  20. 5.Rapport Building
  21. 43.Accuracy
  22. 35.One team one dream
  23. 8.Mindset
  24. 14.What does great look like?
  25. 16.Company Culture
  26. 6.KPI
  27. 38.Communication Skills
  28. 2.SOAR
  29. 7.Goal Tracker
  30. 24.First Contact/Call Resolution (FCR)
  31. 17.Customer Feedback
  32. 41.Multi-Tasking
  33. 21.Customer survey
  34. 4.Customer Service
  35. 9.Circle of influence
  36. 29.Customer Engagement
  37. 12.Confirming Resolution
  38. 19.Customer Loyalty
  39. 31.Happy Customers
  40. 32.Memorable Moments
  41. 34.Teamwork
  42. 33.Confirm Resolution
  43. 47.Customer Interaction
  44. 45.Learn from experience
  45. 20.Customer Relationship Management
  46. 39.Innovation
  47. 3.Micro Behaviours