44.Troubleshooting28.Voiceof theCustomer38.CommunicationSkills24.FirstContact/CallResolution(FCR)21.Customersurvey13.Gainagreementon thereason forthe call5.RapportBuilding19.CustomerLoyalty35.Oneteam onedream33.ConfirmResolution25.Personalization45.Learnfromexperience39.Innovation41.Multi-Tasking9.Circleofinfluence22.Empathy34.Teamwork46.CustomerIntelligence2.SOAR8.Mindset17.CustomerFeedback12.ConfirmingResolution32.MemorableMoments29.CustomerEngagement15.BrandAdvocate42.RelationshipManagement31.HappyCustomers47.CustomerInteraction27.Touchpoint7.GoalTracker20.CustomerRelationshipManagement36.Collaboration11.ProbingQuestions16.CompanyCulture18.CustomerJourney26.SocialListening6.KPI1.PCS4.CustomerService14.Whatdoesgreat looklike?23.EmployeeExperience30.Personalization40.Proactive43.Accuracy10.QueryResolution37.Attentionto detail3.MicroBehaviours44.Troubleshooting28.Voiceof theCustomer38.CommunicationSkills24.FirstContact/CallResolution(FCR)21.Customersurvey13.Gainagreementon thereason forthe call5.RapportBuilding19.CustomerLoyalty35.Oneteam onedream33.ConfirmResolution25.Personalization45.Learnfromexperience39.Innovation41.Multi-Tasking9.Circleofinfluence22.Empathy34.Teamwork46.CustomerIntelligence2.SOAR8.Mindset17.CustomerFeedback12.ConfirmingResolution32.MemorableMoments29.CustomerEngagement15.BrandAdvocate42.RelationshipManagement31.HappyCustomers47.CustomerInteraction27.Touchpoint7.GoalTracker20.CustomerRelationshipManagement36.Collaboration11.ProbingQuestions16.CompanyCulture18.CustomerJourney26.SocialListening6.KPI1.PCS4.CustomerService14.Whatdoesgreat looklike?23.EmployeeExperience30.Personalization40.Proactive43.Accuracy10.QueryResolution37.Attentionto detail3.MicroBehaviours

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 44.Trouble shooting
  2. 28.Voice of the Customer
  3. 38.Communication Skills
  4. 24.First Contact/Call Resolution (FCR)
  5. 21.Customer survey
  6. 13.Gain agreement on the reason for the call
  7. 5.Rapport Building
  8. 19.Customer Loyalty
  9. 35.One team one dream
  10. 33.Confirm Resolution
  11. 25.Personalization
  12. 45.Learn from experience
  13. 39.Innovation
  14. 41.Multi-Tasking
  15. 9.Circle of influence
  16. 22.Empathy
  17. 34.Teamwork
  18. 46.Customer Intelligence
  19. 2.SOAR
  20. 8.Mindset
  21. 17.Customer Feedback
  22. 12.Confirming Resolution
  23. 32.Memorable Moments
  24. 29.Customer Engagement
  25. 15.Brand Advocate
  26. 42.Relationship Management
  27. 31.Happy Customers
  28. 47.Customer Interaction
  29. 27.Touchpoint
  30. 7.Goal Tracker
  31. 20.Customer Relationship Management
  32. 36.Collaboration
  33. 11.Probing Questions
  34. 16.Company Culture
  35. 18.Customer Journey
  36. 26.Social Listening
  37. 6.KPI
  38. 1.PCS
  39. 4.Customer Service
  40. 14.What does great look like?
  41. 23.Employee Experience
  42. 30.Personalization
  43. 40.Proactive
  44. 43.Accuracy
  45. 10.Query Resolution
  46. 37.Attention to detail
  47. 3.Micro Behaviours