36.Collaboration16.CompanyCulture12.ConfirmingResolution14.Whatdoesgreat looklike?31.HappyCustomers29.CustomerEngagement46.CustomerIntelligence22.Empathy45.Learnfromexperience34.Teamwork2.SOAR35.Oneteam onedream9.Circleofinfluence20.CustomerRelationshipManagement37.Attentionto detail38.CommunicationSkills44.Troubleshooting23.EmployeeExperience41.Multi-Tasking27.Touchpoint5.RapportBuilding30.Personalization47.CustomerInteraction10.QueryResolution17.CustomerFeedback21.Customersurvey13.Gainagreementon thereason forthe call28.Voiceof theCustomer43.Accuracy40.Proactive33.ConfirmResolution8.Mindset7.GoalTracker1.PCS39.Innovation4.CustomerService32.MemorableMoments18.CustomerJourney11.ProbingQuestions3.MicroBehaviours26.SocialListening6.KPI19.CustomerLoyalty15.BrandAdvocate24.FirstContact/CallResolution(FCR)25.Personalization42.RelationshipManagement36.Collaboration16.CompanyCulture12.ConfirmingResolution14.Whatdoesgreat looklike?31.HappyCustomers29.CustomerEngagement46.CustomerIntelligence22.Empathy45.Learnfromexperience34.Teamwork2.SOAR35.Oneteam onedream9.Circleofinfluence20.CustomerRelationshipManagement37.Attentionto detail38.CommunicationSkills44.Troubleshooting23.EmployeeExperience41.Multi-Tasking27.Touchpoint5.RapportBuilding30.Personalization47.CustomerInteraction10.QueryResolution17.CustomerFeedback21.Customersurvey13.Gainagreementon thereason forthe call28.Voiceof theCustomer43.Accuracy40.Proactive33.ConfirmResolution8.Mindset7.GoalTracker1.PCS39.Innovation4.CustomerService32.MemorableMoments18.CustomerJourney11.ProbingQuestions3.MicroBehaviours26.SocialListening6.KPI19.CustomerLoyalty15.BrandAdvocate24.FirstContact/CallResolution(FCR)25.Personalization42.RelationshipManagement

SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 36.Collaboration
  2. 16.Company Culture
  3. 12.Confirming Resolution
  4. 14.What does great look like?
  5. 31.Happy Customers
  6. 29.Customer Engagement
  7. 46.Customer Intelligence
  8. 22.Empathy
  9. 45.Learn from experience
  10. 34.Teamwork
  11. 2.SOAR
  12. 35.One team one dream
  13. 9.Circle of influence
  14. 20.Customer Relationship Management
  15. 37.Attention to detail
  16. 38.Communication Skills
  17. 44.Trouble shooting
  18. 23.Employee Experience
  19. 41.Multi-Tasking
  20. 27.Touchpoint
  21. 5.Rapport Building
  22. 30.Personalization
  23. 47.Customer Interaction
  24. 10.Query Resolution
  25. 17.Customer Feedback
  26. 21.Customer survey
  27. 13.Gain agreement on the reason for the call
  28. 28.Voice of the Customer
  29. 43.Accuracy
  30. 40.Proactive
  31. 33.Confirm Resolution
  32. 8.Mindset
  33. 7.Goal Tracker
  34. 1.PCS
  35. 39.Innovation
  36. 4.Customer Service
  37. 32.Memorable Moments
  38. 18.Customer Journey
  39. 11.Probing Questions
  40. 3.Micro Behaviours
  41. 26.Social Listening
  42. 6.KPI
  43. 19.Customer Loyalty
  44. 15.Brand Advocate
  45. 24.First Contact/Call Resolution (FCR)
  46. 25.Personalization
  47. 42.Relationship Management