You failed toargueagainstcollectingW9sYou wish youwould haveengaged withCS earlier inthe planningprocessYou've heldmore than 3meetingswith CS in asingle dayYou still callClientServices"BusinessProcess"ClientServices peerpressuredyou to go oncameraYou've hired aClientServices"alum" in yourorg/teamClientServicespulled a"rabbit out ofthe hat"You'vedone CSwork in apast jobOver 90% ofyour projectswereprocessed in<2 daysYou visitedSLC/CS, butreally becauseyou wanted tosee themountainsYou use (orwant to) a CSservice youwere previouslyunaware ofYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou havereceived datafrom CS thatyou did notknow wastrackedYou've seen(and mayberead) a CSScorecardClientServicesasked youfor moremoneyYou askedClientServices tobe cheaperYou slidChrystal a NRcode to issuean "oops"paymentYou've had acheck sent thesame day theapplication wasreceivedClientServices hasannoyed,frustrated, orirritated youYou have a"buddy" in CSthat has helpedyou throughtough timesYou'veparticipatedin a Back 2Front withBradYou'veprovided CSsatisfactionscoresbetween 1-10You onlyunderstand theCS "org chart"as a vagueconceptYou failed toargueagainstcollectingW9sYou wish youwould haveengaged withCS earlier inthe planningprocessYou've heldmore than 3meetingswith CS in asingle dayYou still callClientServices"BusinessProcess"ClientServices peerpressuredyou to go oncameraYou've hired aClientServices"alum" in yourorg/teamClientServicespulled a"rabbit out ofthe hat"You'vedone CSwork in apast jobOver 90% ofyour projectswereprocessed in<2 daysYou visitedSLC/CS, butreally becauseyou wanted tosee themountainsYou use (orwant to) a CSservice youwere previouslyunaware ofYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou havereceived datafrom CS thatyou did notknow wastrackedYou've seen(and mayberead) a CSScorecardClientServicesasked youfor moremoneyYou askedClientServices tobe cheaperYou slidChrystal a NRcode to issuean "oops"paymentYou've had acheck sent thesame day theapplication wasreceivedClientServices hasannoyed,frustrated, orirritated youYou have a"buddy" in CSthat has helpedyou throughtough timesYou'veparticipatedin a Back 2Front withBradYou'veprovided CSsatisfactionscoresbetween 1-10You onlyunderstand theCS "org chart"as a vagueconcept

Client Services...Experiences - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You failed to argue against collecting W9s
  2. You wish you would have engaged with CS earlier in the planning process
  3. You've held more than 3 meetings with CS in a single day
  4. You still call Client Services "Business Process"
  5. Client Services peer pressured you to go on camera
  6. You've hired a Client Services "alum" in your org/team
  7. Client Services pulled a "rabbit out of the hat"
  8. You've done CS work in a past job
  9. Over 90% of your projects were processed in <2 days
  10. You visited SLC/CS, but really because you wanted to see the mountains
  11. You use (or want to) a CS service you were previously unaware of
  12. You've demanded Brad present while he tried to delegate it to another CS employee
  13. You have witnessed CS staff on camera, holding back laughs at inside jokes
  14. You have received data from CS that you did not know was tracked
  15. You've seen (and maybe read) a CS Scorecard
  16. Client Services asked you for more money
  17. You asked Client Services to be cheaper
  18. You slid Chrystal a NR code to issue an "oops" payment
  19. You've had a check sent the same day the application was received
  20. Client Services has annoyed, frustrated, or irritated you
  21. You have a "buddy" in CS that has helped you through tough times
  22. You've participated in a Back 2 Front with Brad
  23. You've provided CS satisfaction scores between 1-10
  24. You only understand the CS "org chart" as a vague concept