You've had acheck sent thesame day theapplication wasreceivedYou'vedone CSwork in apast jobYou onlyunderstand theCS "org chart"as a vagueconceptYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou use (orwant to) a CSservice youwere previouslyunaware ofYou havereceived datafrom CS thatyou did notknow wastrackedYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeClientServices peerpressuredyou to go oncameraYou'veprovided CSsatisfactionscoresbetween 1-10ClientServicespulled a"rabbit out ofthe hat"You've hired aClientServices"alum" in yourorg/teamClientServices hasannoyed,frustrated, orirritated youYou've heldmore than 3meetingswith CS in asingle dayYou have a"buddy" in CSthat has helpedyou throughtough timesYou wish youwould haveengaged withCS earlier inthe planningprocessOver 90% ofyour projectswereprocessed in<2 daysYou've seen(and mayberead) a CSScorecardClientServicesasked youfor moremoneyYou failed toargueagainstcollectingW9sYou still callClientServices"BusinessProcess"You visitedSLC/CS, butreally becauseyou wanted tosee themountainsYou askedClientServices tobe cheaperYou'veparticipatedin a Back 2Front withBradYou slidChrystal a NRcode to issuean "oops"paymentYou've had acheck sent thesame day theapplication wasreceivedYou'vedone CSwork in apast jobYou onlyunderstand theCS "org chart"as a vagueconceptYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou use (orwant to) a CSservice youwere previouslyunaware ofYou havereceived datafrom CS thatyou did notknow wastrackedYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeClientServices peerpressuredyou to go oncameraYou'veprovided CSsatisfactionscoresbetween 1-10ClientServicespulled a"rabbit out ofthe hat"You've hired aClientServices"alum" in yourorg/teamClientServices hasannoyed,frustrated, orirritated youYou've heldmore than 3meetingswith CS in asingle dayYou have a"buddy" in CSthat has helpedyou throughtough timesYou wish youwould haveengaged withCS earlier inthe planningprocessOver 90% ofyour projectswereprocessed in<2 daysYou've seen(and mayberead) a CSScorecardClientServicesasked youfor moremoneyYou failed toargueagainstcollectingW9sYou still callClientServices"BusinessProcess"You visitedSLC/CS, butreally becauseyou wanted tosee themountainsYou askedClientServices tobe cheaperYou'veparticipatedin a Back 2Front withBradYou slidChrystal a NRcode to issuean "oops"payment

Client Services...Experiences - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You've had a check sent the same day the application was received
  2. You've done CS work in a past job
  3. You only understand the CS "org chart" as a vague concept
  4. You have witnessed CS staff on camera, holding back laughs at inside jokes
  5. You use (or want to) a CS service you were previously unaware of
  6. You have received data from CS that you did not know was tracked
  7. You've demanded Brad present while he tried to delegate it to another CS employee
  8. Client Services peer pressured you to go on camera
  9. You've provided CS satisfaction scores between 1-10
  10. Client Services pulled a "rabbit out of the hat"
  11. You've hired a Client Services "alum" in your org/team
  12. Client Services has annoyed, frustrated, or irritated you
  13. You've held more than 3 meetings with CS in a single day
  14. You have a "buddy" in CS that has helped you through tough times
  15. You wish you would have engaged with CS earlier in the planning process
  16. Over 90% of your projects were processed in <2 days
  17. You've seen (and maybe read) a CS Scorecard
  18. Client Services asked you for more money
  19. You failed to argue against collecting W9s
  20. You still call Client Services "Business Process"
  21. You visited SLC/CS, but really because you wanted to see the mountains
  22. You asked Client Services to be cheaper
  23. You've participated in a Back 2 Front with Brad
  24. You slid Chrystal a NR code to issue an "oops" payment