Over 90% ofyour projectswereprocessed in<2 daysYou still callClientServices"BusinessProcess"You've heldmore than 3meetingswith CS in asingle dayYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeYou've had acheck sent thesame day theapplication wasreceivedYou'veprovided CSsatisfactionscoresbetween 1-10You'vedone CSwork in apast jobYou have a"buddy" in CSthat has helpedyou throughtough timesClientServicespulled a"rabbit out ofthe hat"You use (orwant to) a CSservice youwere previouslyunaware ofYou've seen(and mayberead) a CSScorecardYou've hired aClientServices"alum" in yourorg/teamYou askedClientServices tobe cheaperYou havereceived datafrom CS thatyou did notknow wastrackedYou slidChrystal a NRcode to issuean "oops"paymentYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou failed toargueagainstcollectingW9sYou'veparticipatedin a Back 2Front withBradYou wish youwould haveengaged withCS earlier inthe planningprocessYou visitedSLC/CS, butreally becauseyou wanted tosee themountainsClientServices hasannoyed,frustrated, orirritated youClientServices peerpressuredyou to go oncameraYou onlyunderstand theCS "org chart"as a vagueconceptClientServicesasked youfor moremoneyOver 90% ofyour projectswereprocessed in<2 daysYou still callClientServices"BusinessProcess"You've heldmore than 3meetingswith CS in asingle dayYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeYou've had acheck sent thesame day theapplication wasreceivedYou'veprovided CSsatisfactionscoresbetween 1-10You'vedone CSwork in apast jobYou have a"buddy" in CSthat has helpedyou throughtough timesClientServicespulled a"rabbit out ofthe hat"You use (orwant to) a CSservice youwere previouslyunaware ofYou've seen(and mayberead) a CSScorecardYou've hired aClientServices"alum" in yourorg/teamYou askedClientServices tobe cheaperYou havereceived datafrom CS thatyou did notknow wastrackedYou slidChrystal a NRcode to issuean "oops"paymentYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou failed toargueagainstcollectingW9sYou'veparticipatedin a Back 2Front withBradYou wish youwould haveengaged withCS earlier inthe planningprocessYou visitedSLC/CS, butreally becauseyou wanted tosee themountainsClientServices hasannoyed,frustrated, orirritated youClientServices peerpressuredyou to go oncameraYou onlyunderstand theCS "org chart"as a vagueconceptClientServicesasked youfor moremoney

Client Services...Experiences - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 90% of your projects were processed in <2 days
  2. You still call Client Services "Business Process"
  3. You've held more than 3 meetings with CS in a single day
  4. You've demanded Brad present while he tried to delegate it to another CS employee
  5. You've had a check sent the same day the application was received
  6. You've provided CS satisfaction scores between 1-10
  7. You've done CS work in a past job
  8. You have a "buddy" in CS that has helped you through tough times
  9. Client Services pulled a "rabbit out of the hat"
  10. You use (or want to) a CS service you were previously unaware of
  11. You've seen (and maybe read) a CS Scorecard
  12. You've hired a Client Services "alum" in your org/team
  13. You asked Client Services to be cheaper
  14. You have received data from CS that you did not know was tracked
  15. You slid Chrystal a NR code to issue an "oops" payment
  16. You have witnessed CS staff on camera, holding back laughs at inside jokes
  17. You failed to argue against collecting W9s
  18. You've participated in a Back 2 Front with Brad
  19. You wish you would have engaged with CS earlier in the planning process
  20. You visited SLC/CS, but really because you wanted to see the mountains
  21. Client Services has annoyed, frustrated, or irritated you
  22. Client Services peer pressured you to go on camera
  23. You only understand the CS "org chart" as a vague concept
  24. Client Services asked you for more money