Over 90% ofyour projectswereprocessed in<2 daysYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeYou'vedone CSwork in apast jobClientServices hasannoyed,frustrated, orirritated youYou'veparticipatedin a Back 2Front withBradYou wish youwould haveengaged withCS earlier inthe planningprocessYou've had acheck sent thesame day theapplication wasreceivedYou slidChrystal a NRcode to issuean "oops"paymentYou havereceived datafrom CS thatyou did notknow wastrackedYou visitedSLC/CS, butreally becauseyou wanted tosee themountainsClientServices peerpressuredyou to go oncameraYou've heldmore than 3meetingswith CS in asingle dayYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou have a"buddy" in CSthat has helpedyou throughtough timesYou still callClientServices"BusinessProcess"You askedClientServices tobe cheaperYou've seen(and mayberead) a CSScorecardYou failed toargueagainstcollectingW9sYou've hired aClientServices"alum" in yourorg/teamClientServicespulled a"rabbit out ofthe hat"You use (orwant to) a CSservice youwere previouslyunaware ofYou'veprovided CSsatisfactionscoresbetween 1-10ClientServicesasked youfor moremoneyYou onlyunderstand theCS "org chart"as a vagueconceptOver 90% ofyour projectswereprocessed in<2 daysYou've demandedBrad present whilehe tried todelegate it toanother CSemployeeYou'vedone CSwork in apast jobClientServices hasannoyed,frustrated, orirritated youYou'veparticipatedin a Back 2Front withBradYou wish youwould haveengaged withCS earlier inthe planningprocessYou've had acheck sent thesame day theapplication wasreceivedYou slidChrystal a NRcode to issuean "oops"paymentYou havereceived datafrom CS thatyou did notknow wastrackedYou visitedSLC/CS, butreally becauseyou wanted tosee themountainsClientServices peerpressuredyou to go oncameraYou've heldmore than 3meetingswith CS in asingle dayYou havewitnessed CS staffon camera,holding backlaughs at insidejokesYou have a"buddy" in CSthat has helpedyou throughtough timesYou still callClientServices"BusinessProcess"You askedClientServices tobe cheaperYou've seen(and mayberead) a CSScorecardYou failed toargueagainstcollectingW9sYou've hired aClientServices"alum" in yourorg/teamClientServicespulled a"rabbit out ofthe hat"You use (orwant to) a CSservice youwere previouslyunaware ofYou'veprovided CSsatisfactionscoresbetween 1-10ClientServicesasked youfor moremoneyYou onlyunderstand theCS "org chart"as a vagueconcept

Client Services...Experiences - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 90% of your projects were processed in <2 days
  2. You've demanded Brad present while he tried to delegate it to another CS employee
  3. You've done CS work in a past job
  4. Client Services has annoyed, frustrated, or irritated you
  5. You've participated in a Back 2 Front with Brad
  6. You wish you would have engaged with CS earlier in the planning process
  7. You've had a check sent the same day the application was received
  8. You slid Chrystal a NR code to issue an "oops" payment
  9. You have received data from CS that you did not know was tracked
  10. You visited SLC/CS, but really because you wanted to see the mountains
  11. Client Services peer pressured you to go on camera
  12. You've held more than 3 meetings with CS in a single day
  13. You have witnessed CS staff on camera, holding back laughs at inside jokes
  14. You have a "buddy" in CS that has helped you through tough times
  15. You still call Client Services "Business Process"
  16. You asked Client Services to be cheaper
  17. You've seen (and maybe read) a CS Scorecard
  18. You failed to argue against collecting W9s
  19. You've hired a Client Services "alum" in your org/team
  20. Client Services pulled a "rabbit out of the hat"
  21. You use (or want to) a CS service you were previously unaware of
  22. You've provided CS satisfaction scores between 1-10
  23. Client Services asked you for more money
  24. You only understand the CS "org chart" as a vague concept