(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-submit a refund request for a client
B-Walk someone through logging in to their account online
I-Help someone with a farm animal
B-Turn an unhappy customer into a happy one by the end of the call
N-Transfer a call that came into the wrong queue
I-Help a client with a promotion question
B-Talk with someone who's pet is named after a sweet treat
N-Talk with someone who has a pet named after jewelry
G-Help someone with more than 3 pets
G-Talk with someone named David
O-A caller wishes you a Happy Valentines day
G-Give a coworker kudos for a good job
I-Talk with someone named Amanda
I-Talk with someone from Wisconsin
G-Help someone place a Purina order
O-Talk to someone from California
O-Deactivate a duplicate account
O-Assist a client with a canned food order
G-Assist a client with a payment issue
N-Talk to someone from Texas
O-Talk with someone who's pet is named after a flower