InsufficientInventoryFrustratedPARefillRequestDeniedAngryDURInsuranceUpdateRX notDeliveredOutreachRequiredNeedCCOFNotCoveredAddictionClinicVoucherSpecialtyMedicationHEARTREMSMedicationVIPDischargeUpsetHappyRefilltooSoonClinicAdminMedERPConsultPatientConsultPhysicianFirstFillReviewInsuranceLimitsReviewAllergies3 DayRulePPAFirst FillReviewInsufficientInventoryFrustratedPARefillRequestDeniedAngryDURInsuranceUpdateRX notDeliveredOutreachRequiredNeedCCOFNotCoveredAddictionClinicVoucherSpecialtyMedicationHEARTREMSMedicationVIPDischargeUpsetHappyRefilltooSoonClinicAdminMedERPConsultPatientConsultPhysicianFirstFillReviewInsuranceLimitsReviewAllergies3 DayRulePPAFirst FillReview

Pharmacy Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Insufficient Inventory
  2. Frustrated
  3. PA
  4. Refill Request Denied
  5. Angry
  6. DUR
  7. Insurance Update
  8. RX not Delivered
  9. Outreach Required
  10. Need CCOF
  11. Not Covered
  12. Addiction Clinic Voucher
  13. Specialty Medication
  14. HEART
  15. REMS Medication
  16. VIP
  17. Discharge
  18. Upset
  19. Happy
  20. Refill too Soon
  21. Clinic Admin Med
  22. ERP
  23. Consult Patient
  24. Consult Physician
  25. First Fill Review
  26. Insurance Limits
  27. Review Allergies
  28. 3 Day Rule
  29. PPA First Fill Review