ChangeEffectiveDateQuoteincreased dueto inaccurateinformationfrom ClientTwo callsfrom sameclient insame dayRewritefor UWReasonsTaking aquote/callfor anotherCSRMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)2 soldpolicies tosameclientDo youhave thatquote forme yet?"Why didmyinsurancego up?"NonrenewalPhone callCustomer"knowsmore thanyou"ChangeEffectiveDateQuoteincreased dueto inaccurateinformationfrom ClientTwo callsfrom sameclient insame dayRewritefor UWReasonsTaking aquote/callfor anotherCSRMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)2 soldpolicies tosameclientDo youhave thatquote forme yet?"Why didmyinsurancego up?"NonrenewalPhone callCustomer"knowsmore thanyou"

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change Effective Date
  2. Quote increased due to inaccurate information from Client
  3. Two calls from same client in same day
  4. Rewrite for UW Reasons
  5. Taking a quote/call for another CSR
  6. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  7. 2 sold policies to same client
  8. Do you have that quote for me yet?
  9. "Why did my insurance go up?"
  10. Nonrenewal Phone call
  11. Customer "knows more than you"