"Why didmyinsurancego up?"Two callsfrom sameclient insame day2 soldpolicies tosameclientRewritefor UWReasonsChangeEffectiveDateDo youhave thatquote forme yet?Quoteincreased dueto inaccurateinformationfrom ClientMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Customer"knowsmore thanyou"Taking aquote/callfor anotherCSRNonrenewalPhone call"Why didmyinsurancego up?"Two callsfrom sameclient insame day2 soldpolicies tosameclientRewritefor UWReasonsChangeEffectiveDateDo youhave thatquote forme yet?Quoteincreased dueto inaccurateinformationfrom ClientMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Customer"knowsmore thanyou"Taking aquote/callfor anotherCSRNonrenewalPhone call

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Why did my insurance go up?"
  2. Two calls from same client in same day
  3. 2 sold policies to same client
  4. Rewrite for UW Reasons
  5. Change Effective Date
  6. Do you have that quote for me yet?
  7. Quote increased due to inaccurate information from Client
  8. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  9. Customer "knows more than you"
  10. Taking a quote/call for another CSR
  11. Nonrenewal Phone call