"Why didmyinsurancego up?"Rewritefor UWReasonsChangeEffectiveDateTaking aquote/callfor anotherCSRQuoteincreased dueto inaccurateinformationfrom ClientCustomer"knowsmore thanyou"NonrenewalPhone callMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)2 soldpolicies tosameclientDo youhave thatquote forme yet?Two callsfrom sameclient insame day"Why didmyinsurancego up?"Rewritefor UWReasonsChangeEffectiveDateTaking aquote/callfor anotherCSRQuoteincreased dueto inaccurateinformationfrom ClientCustomer"knowsmore thanyou"NonrenewalPhone callMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)2 soldpolicies tosameclientDo youhave thatquote forme yet?Two callsfrom sameclient insame day

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Why did my insurance go up?"
  2. Rewrite for UW Reasons
  3. Change Effective Date
  4. Taking a quote/call for another CSR
  5. Quote increased due to inaccurate information from Client
  6. Customer "knows more than you"
  7. Nonrenewal Phone call
  8. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  9. 2 sold policies to same client
  10. Do you have that quote for me yet?
  11. Two calls from same client in same day