Do youhave thatquote forme yet?Customer"knowsmore thanyou"ChangeEffectiveDateRewritefor UWReasonsMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Taking aquote/callfor anotherCSR2 soldpolicies tosameclientNonrenewalPhone call"Why didmyinsurancego up?"Quoteincreased dueto inaccurateinformationfrom ClientTwo callsfrom sameclient insame dayDo youhave thatquote forme yet?Customer"knowsmore thanyou"ChangeEffectiveDateRewritefor UWReasonsMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Taking aquote/callfor anotherCSR2 soldpolicies tosameclientNonrenewalPhone call"Why didmyinsurancego up?"Quoteincreased dueto inaccurateinformationfrom ClientTwo callsfrom sameclient insame day

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do you have that quote for me yet?
  2. Customer "knows more than you"
  3. Change Effective Date
  4. Rewrite for UW Reasons
  5. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  6. Taking a quote/call for another CSR
  7. 2 sold policies to same client
  8. Nonrenewal Phone call
  9. "Why did my insurance go up?"
  10. Quote increased due to inaccurate information from Client
  11. Two calls from same client in same day