"Why didmyinsurancego up?"My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Do youhave thatquote forme yet?NonrenewalPhone call2 soldpolicies tosameclientTwo callsfrom sameclient insame dayRewritefor UWReasonsQuoteincreased dueto inaccurateinformationfrom ClientTaking aquote/callfor anotherCSRCustomer"knowsmore thanyou"ChangeEffectiveDate"Why didmyinsurancego up?"My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Do youhave thatquote forme yet?NonrenewalPhone call2 soldpolicies tosameclientTwo callsfrom sameclient insame dayRewritefor UWReasonsQuoteincreased dueto inaccurateinformationfrom ClientTaking aquote/callfor anotherCSRCustomer"knowsmore thanyou"ChangeEffectiveDate

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Why did my insurance go up?"
  2. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  3. Do you have that quote for me yet?
  4. Nonrenewal Phone call
  5. 2 sold policies to same client
  6. Two calls from same client in same day
  7. Rewrite for UW Reasons
  8. Quote increased due to inaccurate information from Client
  9. Taking a quote/call for another CSR
  10. Customer "knows more than you"
  11. Change Effective Date