My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)2 soldpolicies tosameclientRewritefor UWReasonsTwo callsfrom sameclient insame dayTaking aquote/callfor anotherCSR"Why didmyinsurancego up?"NonrenewalPhone callChangeEffectiveDateCustomer"knowsmore thanyou"Quoteincreased dueto inaccurateinformationfrom ClientDo youhave thatquote forme yet?My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)2 soldpolicies tosameclientRewritefor UWReasonsTwo callsfrom sameclient insame dayTaking aquote/callfor anotherCSR"Why didmyinsurancego up?"NonrenewalPhone callChangeEffectiveDateCustomer"knowsmore thanyou"Quoteincreased dueto inaccurateinformationfrom ClientDo youhave thatquote forme yet?

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  2. 2 sold policies to same client
  3. Rewrite for UW Reasons
  4. Two calls from same client in same day
  5. Taking a quote/call for another CSR
  6. "Why did my insurance go up?"
  7. Nonrenewal Phone call
  8. Change Effective Date
  9. Customer "knows more than you"
  10. Quote increased due to inaccurate information from Client
  11. Do you have that quote for me yet?