ChangeEffectiveDateMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)"Why didmyinsurancego up?"Do youhave thatquote forme yet?Rewritefor UWReasonsTaking aquote/callfor anotherCSRNonrenewalPhone callTwo callsfrom sameclient insame dayCustomer"knowsmore thanyou"2 soldpolicies tosameclientQuoteincreased dueto inaccurateinformationfrom ClientChangeEffectiveDateMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)"Why didmyinsurancego up?"Do youhave thatquote forme yet?Rewritefor UWReasonsTaking aquote/callfor anotherCSRNonrenewalPhone callTwo callsfrom sameclient insame dayCustomer"knowsmore thanyou"2 soldpolicies tosameclientQuoteincreased dueto inaccurateinformationfrom Client

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change Effective Date
  2. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  3. "Why did my insurance go up?"
  4. Do you have that quote for me yet?
  5. Rewrite for UW Reasons
  6. Taking a quote/call for another CSR
  7. Nonrenewal Phone call
  8. Two calls from same client in same day
  9. Customer "knows more than you"
  10. 2 sold policies to same client
  11. Quote increased due to inaccurate information from Client