Two callsfrom sameclient insame dayNonrenewalPhone callRewritefor UWReasons"Why didmyinsurancego up?"Do youhave thatquote forme yet?Customer"knowsmore thanyou"2 soldpolicies tosameclientQuoteincreased dueto inaccurateinformationfrom ClientTaking aquote/callfor anotherCSRMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)ChangeEffectiveDateTwo callsfrom sameclient insame dayNonrenewalPhone callRewritefor UWReasons"Why didmyinsurancego up?"Do youhave thatquote forme yet?Customer"knowsmore thanyou"2 soldpolicies tosameclientQuoteincreased dueto inaccurateinformationfrom ClientTaking aquote/callfor anotherCSRMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)ChangeEffectiveDate

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Two calls from same client in same day
  2. Nonrenewal Phone call
  3. Rewrite for UW Reasons
  4. "Why did my insurance go up?"
  5. Do you have that quote for me yet?
  6. Customer "knows more than you"
  7. 2 sold policies to same client
  8. Quote increased due to inaccurate information from Client
  9. Taking a quote/call for another CSR
  10. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  11. Change Effective Date