Rewritefor UWReasonsQuoteincreased dueto inaccurateinformationfrom ClientCustomer"knowsmore thanyou"My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)"Why didmyinsurancego up?"NonrenewalPhone callTwo callsfrom sameclient insame dayChangeEffectiveDateTaking aquote/callfor anotherCSR2 soldpolicies tosameclientDo youhave thatquote forme yet?Rewritefor UWReasonsQuoteincreased dueto inaccurateinformationfrom ClientCustomer"knowsmore thanyou"My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)"Why didmyinsurancego up?"NonrenewalPhone callTwo callsfrom sameclient insame dayChangeEffectiveDateTaking aquote/callfor anotherCSR2 soldpolicies tosameclientDo youhave thatquote forme yet?

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rewrite for UW Reasons
  2. Quote increased due to inaccurate information from Client
  3. Customer "knows more than you"
  4. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  5. "Why did my insurance go up?"
  6. Nonrenewal Phone call
  7. Two calls from same client in same day
  8. Change Effective Date
  9. Taking a quote/call for another CSR
  10. 2 sold policies to same client
  11. Do you have that quote for me yet?