Taking aquote/callfor anotherCSR2 soldpolicies tosameclientMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Rewritefor UWReasonsDo youhave thatquote forme yet?Quoteincreased dueto inaccurateinformationfrom ClientCustomer"knowsmore thanyou"ChangeEffectiveDate"Why didmyinsurancego up?"Two callsfrom sameclient insame dayNonrenewalPhone callTaking aquote/callfor anotherCSR2 soldpolicies tosameclientMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Rewritefor UWReasonsDo youhave thatquote forme yet?Quoteincreased dueto inaccurateinformationfrom ClientCustomer"knowsmore thanyou"ChangeEffectiveDate"Why didmyinsurancego up?"Two callsfrom sameclient insame dayNonrenewalPhone call

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Taking a quote/call for another CSR
  2. 2 sold policies to same client
  3. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  4. Rewrite for UW Reasons
  5. Do you have that quote for me yet?
  6. Quote increased due to inaccurate information from Client
  7. Customer "knows more than you"
  8. Change Effective Date
  9. "Why did my insurance go up?"
  10. Two calls from same client in same day
  11. Nonrenewal Phone call