2 soldpolicies tosameclient"Why didmyinsurancego up?"ChangeEffectiveDateRewritefor UWReasonsQuoteincreased dueto inaccurateinformationfrom ClientDo youhave thatquote forme yet?Two callsfrom sameclient insame dayTaking aquote/callfor anotherCSRNonrenewalPhone callMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Customer"knowsmore thanyou"2 soldpolicies tosameclient"Why didmyinsurancego up?"ChangeEffectiveDateRewritefor UWReasonsQuoteincreased dueto inaccurateinformationfrom ClientDo youhave thatquote forme yet?Two callsfrom sameclient insame dayTaking aquote/callfor anotherCSRNonrenewalPhone callMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Customer"knowsmore thanyou"

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 sold policies to same client
  2. "Why did my insurance go up?"
  3. Change Effective Date
  4. Rewrite for UW Reasons
  5. Quote increased due to inaccurate information from Client
  6. Do you have that quote for me yet?
  7. Two calls from same client in same day
  8. Taking a quote/call for another CSR
  9. Nonrenewal Phone call
  10. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  11. Customer "knows more than you"