Taking aquote/callfor anotherCSRMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Do youhave thatquote forme yet?ChangeEffectiveDateCustomer"knowsmore thanyou"Rewritefor UWReasons"Why didmyinsurancego up?"Quoteincreased dueto inaccurateinformationfrom ClientTwo callsfrom sameclient insame day2 soldpolicies tosameclientNonrenewalPhone callTaking aquote/callfor anotherCSRMy roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Do youhave thatquote forme yet?ChangeEffectiveDateCustomer"knowsmore thanyou"Rewritefor UWReasons"Why didmyinsurancego up?"Quoteincreased dueto inaccurateinformationfrom ClientTwo callsfrom sameclient insame day2 soldpolicies tosameclientNonrenewalPhone call

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Taking a quote/call for another CSR
  2. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  3. Do you have that quote for me yet?
  4. Change Effective Date
  5. Customer "knows more than you"
  6. Rewrite for UW Reasons
  7. "Why did my insurance go up?"
  8. Quote increased due to inaccurate information from Client
  9. Two calls from same client in same day
  10. 2 sold policies to same client
  11. Nonrenewal Phone call