Quoteincreased dueto inaccurateinformationfrom ClientChangeEffectiveDateTaking aquote/callfor anotherCSRNonrenewalPhone call"Why didmyinsurancego up?"My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Do youhave thatquote forme yet?Two callsfrom sameclient insame day2 soldpolicies tosameclientRewritefor UWReasonsCustomer"knowsmore thanyou"Quoteincreased dueto inaccurateinformationfrom ClientChangeEffectiveDateTaking aquote/callfor anotherCSRNonrenewalPhone call"Why didmyinsurancego up?"My roof/waterheater are fine anddon't need to bereplaced (but arebeyond acceptablelife expectancy)Do youhave thatquote forme yet?Two callsfrom sameclient insame day2 soldpolicies tosameclientRewritefor UWReasonsCustomer"knowsmore thanyou"

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quote increased due to inaccurate information from Client
  2. Change Effective Date
  3. Taking a quote/call for another CSR
  4. Nonrenewal Phone call
  5. "Why did my insurance go up?"
  6. My roof/water heater are fine and don't need to be replaced (but are beyond acceptable life expectancy)
  7. Do you have that quote for me yet?
  8. Two calls from same client in same day
  9. 2 sold policies to same client
  10. Rewrite for UW Reasons
  11. Customer "knows more than you"