Taking aquote/callfor anotherCSR"My lastcompany..."Rewritefor UWReasonsCustomer"knowsmore thanyou.""Why didmyinsurancego up?"Rewritedue topricingTwo callsfrom sameclient insame day2 policiessold tosameclientQuoteincreased dueto inaccurateinfo fromcustomer"Can youchange myeffectivedates?""Do youhave thatquote forme yet?"Taking aquote/callfor anotherCSR"My lastcompany..."Rewritefor UWReasonsCustomer"knowsmore thanyou.""Why didmyinsurancego up?"Rewritedue topricingTwo callsfrom sameclient insame day2 policiessold tosameclientQuoteincreased dueto inaccurateinfo fromcustomer"Can youchange myeffectivedates?""Do youhave thatquote forme yet?"

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Taking a quote/call for another CSR
  2. "My last company..."
  3. Rewrite for UW Reasons
  4. Customer "knows more than you."
  5. "Why did my insurance go up?"
  6. Rewrite due to pricing
  7. Two calls from same client in same day
  8. 2 policies sold to same client
  9. Quote increased due to inaccurate info from customer
  10. "Can you change my effective dates?"
  11. "Do you have that quote for me yet?"