(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer "knows more than you."
"Can you change my effective dates?"
Rewrite due to pricing
"Do you have that quote for me yet?"
"My last company..."
"Why did my insurance go up?"
Taking a quote/call for another CSR
Quote increased due to inaccurate info from customer
