Rewritedue topricing2 policiessold tosameclientTaking aquote/callfor anotherCSRCustomer"knowsmore thanyou."Quoteincreased dueto inaccurateinfo fromcustomer"Do youhave thatquote forme yet?""My lastcompany..."Two callsfrom sameclient insame day"Can youchange myeffectivedates?""Why didmyinsurancego up?"Rewritefor UWReasonsRewritedue topricing2 policiessold tosameclientTaking aquote/callfor anotherCSRCustomer"knowsmore thanyou."Quoteincreased dueto inaccurateinfo fromcustomer"Do youhave thatquote forme yet?""My lastcompany..."Two callsfrom sameclient insame day"Can youchange myeffectivedates?""Why didmyinsurancego up?"Rewritefor UWReasons

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rewrite due to pricing
  2. 2 policies sold to same client
  3. Taking a quote/call for another CSR
  4. Customer "knows more than you."
  5. Quote increased due to inaccurate info from customer
  6. "Do you have that quote for me yet?"
  7. "My last company..."
  8. Two calls from same client in same day
  9. "Can you change my effective dates?"
  10. "Why did my insurance go up?"
  11. Rewrite for UW Reasons