"Do youhave thatquote forme yet?"Rewritefor UWReasonsQuoteincreased dueto inaccurateinfo fromcustomerTaking aquote/callfor anotherCSR"Why didmyinsurancego up?"Two callsfrom sameclient insame day2 policiessold tosameclientCustomer"knowsmore thanyou."Rewritedue topricing"My lastcompany...""Can youchange myeffectivedates?""Do youhave thatquote forme yet?"Rewritefor UWReasonsQuoteincreased dueto inaccurateinfo fromcustomerTaking aquote/callfor anotherCSR"Why didmyinsurancego up?"Two callsfrom sameclient insame day2 policiessold tosameclientCustomer"knowsmore thanyou."Rewritedue topricing"My lastcompany...""Can youchange myeffectivedates?"

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Do you have that quote for me yet?"
  2. Rewrite for UW Reasons
  3. Quote increased due to inaccurate info from customer
  4. Taking a quote/call for another CSR
  5. "Why did my insurance go up?"
  6. Two calls from same client in same day
  7. 2 policies sold to same client
  8. Customer "knows more than you."
  9. Rewrite due to pricing
  10. "My last company..."
  11. "Can you change my effective dates?"