2 policiessold tosameclient"Do youhave thatquote forme yet?""My lastcompany..."Rewritedue topricing"Why didmyinsurancego up?"Quoteincreased dueto inaccurateinfo fromcustomerTaking aquote/callfor anotherCSR"Can youchange myeffectivedates?"Rewritefor UWReasonsTwo callsfrom sameclient insame dayCustomer"knowsmore thanyou."2 policiessold tosameclient"Do youhave thatquote forme yet?""My lastcompany..."Rewritedue topricing"Why didmyinsurancego up?"Quoteincreased dueto inaccurateinfo fromcustomerTaking aquote/callfor anotherCSR"Can youchange myeffectivedates?"Rewritefor UWReasonsTwo callsfrom sameclient insame dayCustomer"knowsmore thanyou."

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 policies sold to same client
  2. "Do you have that quote for me yet?"
  3. "My last company..."
  4. Rewrite due to pricing
  5. "Why did my insurance go up?"
  6. Quote increased due to inaccurate info from customer
  7. Taking a quote/call for another CSR
  8. "Can you change my effective dates?"
  9. Rewrite for UW Reasons
  10. Two calls from same client in same day
  11. Customer "knows more than you."