"Do youhave thatquote forme yet?""My lastcompany..."Rewritefor UWReasonsTaking aquote/callfor anotherCSRTwo callsfrom sameclient insame dayCustomer"knowsmore thanyou.""Can youchange myeffectivedates?"Rewritedue topricing"Why didmyinsurancego up?"2 policiessold tosameclientQuoteincreased dueto inaccurateinfo fromcustomer"Do youhave thatquote forme yet?""My lastcompany..."Rewritefor UWReasonsTaking aquote/callfor anotherCSRTwo callsfrom sameclient insame dayCustomer"knowsmore thanyou.""Can youchange myeffectivedates?"Rewritedue topricing"Why didmyinsurancego up?"2 policiessold tosameclientQuoteincreased dueto inaccurateinfo fromcustomer

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Do you have that quote for me yet?"
  2. "My last company..."
  3. Rewrite for UW Reasons
  4. Taking a quote/call for another CSR
  5. Two calls from same client in same day
  6. Customer "knows more than you."
  7. "Can you change my effective dates?"
  8. Rewrite due to pricing
  9. "Why did my insurance go up?"
  10. 2 policies sold to same client
  11. Quote increased due to inaccurate info from customer