"Do youhave thatquote forme yet?"2 policiessold tosameclientRewritefor UWReasons"Why didmyinsurancego up?""My lastcompany..."Two callsfrom sameclient insame dayQuoteincreased dueto inaccurateinfo fromcustomer"Can youchange myeffectivedates?"Customer"knowsmore thanyou."Taking aquote/callfor anotherCSRRewritedue topricing"Do youhave thatquote forme yet?"2 policiessold tosameclientRewritefor UWReasons"Why didmyinsurancego up?""My lastcompany..."Two callsfrom sameclient insame dayQuoteincreased dueto inaccurateinfo fromcustomer"Can youchange myeffectivedates?"Customer"knowsmore thanyou."Taking aquote/callfor anotherCSRRewritedue topricing

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Do you have that quote for me yet?"
  2. 2 policies sold to same client
  3. Rewrite for UW Reasons
  4. "Why did my insurance go up?"
  5. "My last company..."
  6. Two calls from same client in same day
  7. Quote increased due to inaccurate info from customer
  8. "Can you change my effective dates?"
  9. Customer "knows more than you."
  10. Taking a quote/call for another CSR
  11. Rewrite due to pricing