Took theBoost!newsSurveyCongratula-tedsomeoneMade aintroductioncallAddresseda majorconcern w/customerCan nameour CoreValuesHelped aNewEmployeeDealt withan iratecustomerResolved aTime Casewithout Tier2 helpClosed acase withfirstinteractionCustomergave me acomplimentProvided aUniversityDocumentto a clientAttendedor Listenedto a Learn& ShareWarmtransferreda clientI made aproactivecallUsed adocument inResourceLibraryI saidGoodMorningtodayHad wrapup timeunder 1minComplimen-ted a fellowCSRHad astrangecallrequestHelpeda fellowCSRPraised acoworkerin Share& PerformPosted auseful tipin teamchatUsed acustomersname oncallParticipatedin a teambuildingexerciseTook theBoost!newsSurveyCongratula-tedsomeoneMade aintroductioncallAddresseda majorconcern w/customerCan nameour CoreValuesHelped aNewEmployeeDealt withan iratecustomerResolved aTime Casewithout Tier2 helpClosed acase withfirstinteractionCustomergave me acomplimentProvided aUniversityDocumentto a clientAttendedor Listenedto a Learn& ShareWarmtransferreda clientI made aproactivecallUsed adocument inResourceLibraryI saidGoodMorningtodayHad wrapup timeunder 1minComplimen-ted a fellowCSRHad astrangecallrequestHelpeda fellowCSRPraised acoworkerin Share& PerformPosted auseful tipin teamchatUsed acustomersname oncallParticipatedin a teambuildingexercise

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took the Boost! news Survey
  2. Congratula-ted someone
  3. Made a introduction call
  4. Addressed a major concern w/ customer
  5. Can name our Core Values
  6. Helped a New Employee
  7. Dealt with an irate customer
  8. Resolved a Time Case without Tier 2 help
  9. Closed a case with first interaction
  10. Customer gave me a compliment
  11. Provided a University Document to a client
  12. Attended or Listened to a Learn & Share
  13. Warm transferred a client
  14. I made a proactive call
  15. Used a document in Resource Library
  16. I said Good Morning today
  17. Had wrap up time under 1 min
  18. Complimen-ted a fellow CSR
  19. Had a strange call request
  20. Helped a fellow CSR
  21. Praised a coworker in Share & Perform
  22. Posted a useful tip in team chat
  23. Used a customers name on call
  24. Participated in a team building exercise