Had astrangecallrequestDealt withan iratecustomerClosed acase withfirstinteractionCongratula-tedsomeoneHad wrapup timeunder 1minComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerWarmtransferreda clientUsed acustomersname oncallHelpeda fellowCSRMade aintroductioncallTook theBoost!newsSurveyUsed adocument inResourceLibraryProvided aUniversityDocumentto a clientResolved aTime Casewithout Tier2 helpI saidGoodMorningtodayPosted auseful tipin teamchatHelped aNewEmployeeCustomergave me acomplimentI made aproactivecallAttendedor Listenedto a Learn& ShareCan nameour CoreValuesPraised acoworkerin Share& PerformHad astrangecallrequestDealt withan iratecustomerClosed acase withfirstinteractionCongratula-tedsomeoneHad wrapup timeunder 1minComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerWarmtransferreda clientUsed acustomersname oncallHelpeda fellowCSRMade aintroductioncallTook theBoost!newsSurveyUsed adocument inResourceLibraryProvided aUniversityDocumentto a clientResolved aTime Casewithout Tier2 helpI saidGoodMorningtodayPosted auseful tipin teamchatHelped aNewEmployeeCustomergave me acomplimentI made aproactivecallAttendedor Listenedto a Learn& ShareCan nameour CoreValuesPraised acoworkerin Share& Perform

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a strange call request
  2. Dealt with an irate customer
  3. Closed a case with first interaction
  4. Congratula-ted someone
  5. Had wrap up time under 1 min
  6. Complimen-ted a fellow CSR
  7. Participated in a team building exercise
  8. Addressed a major concern w/ customer
  9. Warm transferred a client
  10. Used a customers name on call
  11. Helped a fellow CSR
  12. Made a introduction call
  13. Took the Boost! news Survey
  14. Used a document in Resource Library
  15. Provided a University Document to a client
  16. Resolved a Time Case without Tier 2 help
  17. I said Good Morning today
  18. Posted a useful tip in team chat
  19. Helped a New Employee
  20. Customer gave me a compliment
  21. I made a proactive call
  22. Attended or Listened to a Learn & Share
  23. Can name our Core Values
  24. Praised a coworker in Share & Perform