Provided aUniversityDocumentto a clientPosted auseful tipin teamchatAttendedor Listenedto a Learn& ShareTook theBoost!newsSurveyHelped aNewEmployeeResolved aTime Casewithout Tier2 helpHad wrapup timeunder 1minAddresseda majorconcern w/customerI made aproactivecallHad astrangecallrequestDealt withan iratecustomerHelpeda fellowCSRWarmtransferreda clientCan nameour CoreValuesCustomergave me acomplimentPraised acoworkerin Share& PerformCongratula-tedsomeoneUsed acustomersname oncallComplimen-ted a fellowCSRUsed adocument inResourceLibraryI saidGoodMorningtodayParticipatedin a teambuildingexerciseMade aintroductioncallClosed acase withfirstinteractionProvided aUniversityDocumentto a clientPosted auseful tipin teamchatAttendedor Listenedto a Learn& ShareTook theBoost!newsSurveyHelped aNewEmployeeResolved aTime Casewithout Tier2 helpHad wrapup timeunder 1minAddresseda majorconcern w/customerI made aproactivecallHad astrangecallrequestDealt withan iratecustomerHelpeda fellowCSRWarmtransferreda clientCan nameour CoreValuesCustomergave me acomplimentPraised acoworkerin Share& PerformCongratula-tedsomeoneUsed acustomersname oncallComplimen-ted a fellowCSRUsed adocument inResourceLibraryI saidGoodMorningtodayParticipatedin a teambuildingexerciseMade aintroductioncallClosed acase withfirstinteraction

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided a University Document to a client
  2. Posted a useful tip in team chat
  3. Attended or Listened to a Learn & Share
  4. Took the Boost! news Survey
  5. Helped a New Employee
  6. Resolved a Time Case without Tier 2 help
  7. Had wrap up time under 1 min
  8. Addressed a major concern w/ customer
  9. I made a proactive call
  10. Had a strange call request
  11. Dealt with an irate customer
  12. Helped a fellow CSR
  13. Warm transferred a client
  14. Can name our Core Values
  15. Customer gave me a compliment
  16. Praised a coworker in Share & Perform
  17. Congratula-ted someone
  18. Used a customers name on call
  19. Complimen-ted a fellow CSR
  20. Used a document in Resource Library
  21. I said Good Morning today
  22. Participated in a team building exercise
  23. Made a introduction call
  24. Closed a case with first interaction