Resolved aTime Casewithout Tier2 helpCustomergave me acomplimentCan nameour CoreValuesProvided aUniversityDocumentto a clientClosed acase withfirstinteractionAttendedor Listenedto a Learn& ShareParticipatedin a teambuildingexercisePraised acoworkerin Share& PerformHelpeda fellowCSRHelped aNewEmployeePosted auseful tipin teamchatCongratula-tedsomeoneMade aintroductioncallI saidGoodMorningtodayTook theBoost!newsSurveyHad astrangecallrequestI made aproactivecallUsed acustomersname oncallHad wrapup timeunder 1minComplimen-ted a fellowCSRUsed adocument inResourceLibraryDealt withan iratecustomerWarmtransferreda clientAddresseda majorconcern w/customerResolved aTime Casewithout Tier2 helpCustomergave me acomplimentCan nameour CoreValuesProvided aUniversityDocumentto a clientClosed acase withfirstinteractionAttendedor Listenedto a Learn& ShareParticipatedin a teambuildingexercisePraised acoworkerin Share& PerformHelpeda fellowCSRHelped aNewEmployeePosted auseful tipin teamchatCongratula-tedsomeoneMade aintroductioncallI saidGoodMorningtodayTook theBoost!newsSurveyHad astrangecallrequestI made aproactivecallUsed acustomersname oncallHad wrapup timeunder 1minComplimen-ted a fellowCSRUsed adocument inResourceLibraryDealt withan iratecustomerWarmtransferreda clientAddresseda majorconcern w/customer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved a Time Case without Tier 2 help
  2. Customer gave me a compliment
  3. Can name our Core Values
  4. Provided a University Document to a client
  5. Closed a case with first interaction
  6. Attended or Listened to a Learn & Share
  7. Participated in a team building exercise
  8. Praised a coworker in Share & Perform
  9. Helped a fellow CSR
  10. Helped a New Employee
  11. Posted a useful tip in team chat
  12. Congratula-ted someone
  13. Made a introduction call
  14. I said Good Morning today
  15. Took the Boost! news Survey
  16. Had a strange call request
  17. I made a proactive call
  18. Used a customers name on call
  19. Had wrap up time under 1 min
  20. Complimen-ted a fellow CSR
  21. Used a document in Resource Library
  22. Dealt with an irate customer
  23. Warm transferred a client
  24. Addressed a major concern w/ customer