I made aproactivecallCongratula-tedsomeoneComplimen-ted a fellowCSRAddresseda majorconcern w/customerPosted auseful tipin teamchatResolved aTime Casewithout Tier2 helpHelpeda fellowCSRPraised acoworkerin Share& PerformAttendedor Listenedto a Learn& ShareUsed acustomersname oncallUsed adocument inResourceLibraryMade aintroductioncallWarmtransferreda clientProvided aUniversityDocumentto a clientDealt withan iratecustomerParticipatedin a teambuildingexerciseHad astrangecallrequestHad wrapup timeunder 1minClosed acase withfirstinteractionHelped aNewEmployeeI saidGoodMorningtodayCan nameour CoreValuesTook theBoost!newsSurveyCustomergave me acomplimentI made aproactivecallCongratula-tedsomeoneComplimen-ted a fellowCSRAddresseda majorconcern w/customerPosted auseful tipin teamchatResolved aTime Casewithout Tier2 helpHelpeda fellowCSRPraised acoworkerin Share& PerformAttendedor Listenedto a Learn& ShareUsed acustomersname oncallUsed adocument inResourceLibraryMade aintroductioncallWarmtransferreda clientProvided aUniversityDocumentto a clientDealt withan iratecustomerParticipatedin a teambuildingexerciseHad astrangecallrequestHad wrapup timeunder 1minClosed acase withfirstinteractionHelped aNewEmployeeI saidGoodMorningtodayCan nameour CoreValuesTook theBoost!newsSurveyCustomergave me acompliment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I made a proactive call
  2. Congratula-ted someone
  3. Complimen-ted a fellow CSR
  4. Addressed a major concern w/ customer
  5. Posted a useful tip in team chat
  6. Resolved a Time Case without Tier 2 help
  7. Helped a fellow CSR
  8. Praised a coworker in Share & Perform
  9. Attended or Listened to a Learn & Share
  10. Used a customers name on call
  11. Used a document in Resource Library
  12. Made a introduction call
  13. Warm transferred a client
  14. Provided a University Document to a client
  15. Dealt with an irate customer
  16. Participated in a team building exercise
  17. Had a strange call request
  18. Had wrap up time under 1 min
  19. Closed a case with first interaction
  20. Helped a New Employee
  21. I said Good Morning today
  22. Can name our Core Values
  23. Took the Boost! news Survey
  24. Customer gave me a compliment