Used acustomersname oncallPosted auseful tipin teamchatUsed adocument inResourceLibraryProvided aUniversityDocumentto a clientComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseDealt withan iratecustomerCongratula-tedsomeoneResolved aTime Casewithout Tier2 helpPraised acoworkerin Share& PerformI made aproactivecallAttendedor Listenedto a Learn& ShareTook theBoost!newsSurveyCan nameour CoreValuesCustomergave me acomplimentHelpeda fellowCSRClosed acase withfirstinteractionMade aintroductioncallWarmtransferreda clientHelped aNewEmployeeHad wrapup timeunder 1minAddresseda majorconcern w/customerI saidGoodMorningtodayHad astrangecallrequestUsed acustomersname oncallPosted auseful tipin teamchatUsed adocument inResourceLibraryProvided aUniversityDocumentto a clientComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseDealt withan iratecustomerCongratula-tedsomeoneResolved aTime Casewithout Tier2 helpPraised acoworkerin Share& PerformI made aproactivecallAttendedor Listenedto a Learn& ShareTook theBoost!newsSurveyCan nameour CoreValuesCustomergave me acomplimentHelpeda fellowCSRClosed acase withfirstinteractionMade aintroductioncallWarmtransferreda clientHelped aNewEmployeeHad wrapup timeunder 1minAddresseda majorconcern w/customerI saidGoodMorningtodayHad astrangecallrequest

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a customers name on call
  2. Posted a useful tip in team chat
  3. Used a document in Resource Library
  4. Provided a University Document to a client
  5. Complimen-ted a fellow CSR
  6. Participated in a team building exercise
  7. Dealt with an irate customer
  8. Congratula-ted someone
  9. Resolved a Time Case without Tier 2 help
  10. Praised a coworker in Share & Perform
  11. I made a proactive call
  12. Attended or Listened to a Learn & Share
  13. Took the Boost! news Survey
  14. Can name our Core Values
  15. Customer gave me a compliment
  16. Helped a fellow CSR
  17. Closed a case with first interaction
  18. Made a introduction call
  19. Warm transferred a client
  20. Helped a New Employee
  21. Had wrap up time under 1 min
  22. Addressed a major concern w/ customer
  23. I said Good Morning today
  24. Had a strange call request