Helped aNewEmployeeParticipatedin a teambuildingexercisePosted auseful tipin teamchatCustomergave me acomplimentHad astrangecallrequestTook theBoost!newsSurveyUsed acustomersname oncallCongratula-tedsomeoneMade aintroductioncallResolved aTime Casewithout Tier2 helpHelpeda fellowCSRHad wrapup timeunder 1minComplimen-ted a fellowCSRUsed adocument inResourceLibraryCan nameour CoreValuesI saidGoodMorningtodayAddresseda majorconcern w/customerI made aproactivecallProvided aUniversityDocumentto a clientClosed acase withfirstinteractionAttendedor Listenedto a Learn& SharePraised acoworkerin Share& PerformWarmtransferreda clientDealt withan iratecustomerHelped aNewEmployeeParticipatedin a teambuildingexercisePosted auseful tipin teamchatCustomergave me acomplimentHad astrangecallrequestTook theBoost!newsSurveyUsed acustomersname oncallCongratula-tedsomeoneMade aintroductioncallResolved aTime Casewithout Tier2 helpHelpeda fellowCSRHad wrapup timeunder 1minComplimen-ted a fellowCSRUsed adocument inResourceLibraryCan nameour CoreValuesI saidGoodMorningtodayAddresseda majorconcern w/customerI made aproactivecallProvided aUniversityDocumentto a clientClosed acase withfirstinteractionAttendedor Listenedto a Learn& SharePraised acoworkerin Share& PerformWarmtransferreda clientDealt withan iratecustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a New Employee
  2. Participated in a team building exercise
  3. Posted a useful tip in team chat
  4. Customer gave me a compliment
  5. Had a strange call request
  6. Took the Boost! news Survey
  7. Used a customers name on call
  8. Congratula-ted someone
  9. Made a introduction call
  10. Resolved a Time Case without Tier 2 help
  11. Helped a fellow CSR
  12. Had wrap up time under 1 min
  13. Complimen-ted a fellow CSR
  14. Used a document in Resource Library
  15. Can name our Core Values
  16. I said Good Morning today
  17. Addressed a major concern w/ customer
  18. I made a proactive call
  19. Provided a University Document to a client
  20. Closed a case with first interaction
  21. Attended or Listened to a Learn & Share
  22. Praised a coworker in Share & Perform
  23. Warm transferred a client
  24. Dealt with an irate customer