Addresseda majorconcern w/customerDealt withan iratecustomerI saidGoodMorningtodayTook theBoost!newsSurveyPraised acoworkerin Share& PerformHelpeda fellowCSRResolved aTime Casewithout Tier2 helpMade aintroductioncallWarmtransferreda clientHad astrangecallrequestPosted auseful tipin teamchatHelped aNewEmployeeUsed acustomersname oncallParticipatedin a teambuildingexerciseClosed acase withfirstinteractionCongratula-tedsomeoneHad wrapup timeunder 1minUsed adocument inResourceLibraryCustomergave me acomplimentAttendedor Listenedto a Learn& ShareCan nameour CoreValuesI made aproactivecallComplimen-ted a fellowCSRProvided aUniversityDocumentto a clientAddresseda majorconcern w/customerDealt withan iratecustomerI saidGoodMorningtodayTook theBoost!newsSurveyPraised acoworkerin Share& PerformHelpeda fellowCSRResolved aTime Casewithout Tier2 helpMade aintroductioncallWarmtransferreda clientHad astrangecallrequestPosted auseful tipin teamchatHelped aNewEmployeeUsed acustomersname oncallParticipatedin a teambuildingexerciseClosed acase withfirstinteractionCongratula-tedsomeoneHad wrapup timeunder 1minUsed adocument inResourceLibraryCustomergave me acomplimentAttendedor Listenedto a Learn& ShareCan nameour CoreValuesI made aproactivecallComplimen-ted a fellowCSRProvided aUniversityDocumentto a client

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressed a major concern w/ customer
  2. Dealt with an irate customer
  3. I said Good Morning today
  4. Took the Boost! news Survey
  5. Praised a coworker in Share & Perform
  6. Helped a fellow CSR
  7. Resolved a Time Case without Tier 2 help
  8. Made a introduction call
  9. Warm transferred a client
  10. Had a strange call request
  11. Posted a useful tip in team chat
  12. Helped a New Employee
  13. Used a customers name on call
  14. Participated in a team building exercise
  15. Closed a case with first interaction
  16. Congratula-ted someone
  17. Had wrap up time under 1 min
  18. Used a document in Resource Library
  19. Customer gave me a compliment
  20. Attended or Listened to a Learn & Share
  21. Can name our Core Values
  22. I made a proactive call
  23. Complimen-ted a fellow CSR
  24. Provided a University Document to a client