I made aproactivecallCongratula-tedsomeoneCustomergave me acomplimentCan nameour CoreValuesAttendedor Listenedto a Learn& ShareParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerPosted auseful tipin teamchatWarmtransferreda clientHelped aNewEmployeeTook theBoost!newsSurveyDealt withan iratecustomerHelpeda fellowCSRUsed acustomersname oncallHad astrangecallrequestHad wrapup timeunder 1minResolved aTime Casewithout Tier2 helpPraised acoworkerin Share& PerformUsed adocument inResourceLibraryProvided aUniversityDocumentto a clientMade aintroductioncallI saidGoodMorningtodayComplimen-ted a fellowCSRClosed acase withfirstinteractionI made aproactivecallCongratula-tedsomeoneCustomergave me acomplimentCan nameour CoreValuesAttendedor Listenedto a Learn& ShareParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerPosted auseful tipin teamchatWarmtransferreda clientHelped aNewEmployeeTook theBoost!newsSurveyDealt withan iratecustomerHelpeda fellowCSRUsed acustomersname oncallHad astrangecallrequestHad wrapup timeunder 1minResolved aTime Casewithout Tier2 helpPraised acoworkerin Share& PerformUsed adocument inResourceLibraryProvided aUniversityDocumentto a clientMade aintroductioncallI saidGoodMorningtodayComplimen-ted a fellowCSRClosed acase withfirstinteraction

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I made a proactive call
  2. Congratula-ted someone
  3. Customer gave me a compliment
  4. Can name our Core Values
  5. Attended or Listened to a Learn & Share
  6. Participated in a team building exercise
  7. Addressed a major concern w/ customer
  8. Posted a useful tip in team chat
  9. Warm transferred a client
  10. Helped a New Employee
  11. Took the Boost! news Survey
  12. Dealt with an irate customer
  13. Helped a fellow CSR
  14. Used a customers name on call
  15. Had a strange call request
  16. Had wrap up time under 1 min
  17. Resolved a Time Case without Tier 2 help
  18. Praised a coworker in Share & Perform
  19. Used a document in Resource Library
  20. Provided a University Document to a client
  21. Made a introduction call
  22. I said Good Morning today
  23. Complimen-ted a fellow CSR
  24. Closed a case with first interaction