Go throughCovidprotocols x 3Take 400externalcalls (150for PT)Upgradea cabin x2 (1 forPT)Book Carpark x 2(1 for PT)Complete 2P Abtacancellations(1 for PT)Assist orcompleteOnline checkIn x 3 (2 forPT)Take 20internaltransfers(8 for PT)Speak with aLord/Lady/DoctorAddSpecialAssistancex2Bookflightseats x 3(2 for PT)Bookcoach x 2(1 for PT)Bookexcursionsx 3 (2 forPT)AddOBC to abookingEarnCommissionfor ServiceAddgift/diningto abookingExtramile forcolleagueComplete 2Tailor madecancellations(1 for PT)Spelling/DOBChange x 2(1 for PT)AddadditionalluggagePass 2 salesleads toCruiseManagers (1for PT)Rebook/Amenda transferSell 2Insurancepolicies (1for PT)Add a drinkspackage x 3(2 for PT)Takeownershipand resolveissueGo throughCovidprotocols x 3Take 400externalcalls (150for PT)Upgradea cabin x2 (1 forPT)Book Carpark x 2(1 for PT)Complete 2P Abtacancellations(1 for PT)Assist orcompleteOnline checkIn x 3 (2 forPT)Take 20internaltransfers(8 for PT)Speak with aLord/Lady/DoctorAddSpecialAssistancex2Bookflightseats x 3(2 for PT)Bookcoach x 2(1 for PT)Bookexcursionsx 3 (2 forPT)AddOBC to abookingEarnCommissionfor ServiceAddgift/diningto abookingExtramile forcolleagueComplete 2Tailor madecancellations(1 for PT)Spelling/DOBChange x 2(1 for PT)AddadditionalluggagePass 2 salesleads toCruiseManagers (1for PT)Rebook/Amenda transferSell 2Insurancepolicies (1for PT)Add a drinkspackage x 3(2 for PT)Takeownershipand resolveissue

Cruise Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go through Covid protocols x 3
  2. Take 400 external calls (150 for PT)
  3. Upgrade a cabin x 2 (1 for PT)
  4. Book Car park x 2 (1 for PT)
  5. Complete 2 P Abta cancellations (1 for PT)
  6. Assist or complete Online check In x 3 (2 for PT)
  7. Take 20 internal transfers (8 for PT)
  8. Speak with a Lord/Lady/Doctor
  9. Add Special Assistance x2
  10. Book flight seats x 3 (2 for PT)
  11. Book coach x 2 (1 for PT)
  12. Book excursions x 3 (2 for PT)
  13. Add OBC to a booking
  14. Earn Commission for Service
  15. Add gift/dining to a booking
  16. Extra mile for colleague
  17. Complete 2 Tailor made cancellations (1 for PT)
  18. Spelling/DOB Change x 2 (1 for PT)
  19. Add additional luggage
  20. Pass 2 sales leads to Cruise Managers (1 for PT)
  21. Rebook/Amend a transfer
  22. Sell 2 Insurance policies (1 for PT)
  23. Add a drinks package x 3 (2 for PT)
  24. Take ownership and resolve issue