Addgift/diningto abookingTakeownershipand resolveissueSpelling/DOBChange x 2(1 for PT)Complete 2Tailor madecancellations(1 for PT)Sell 2Insurancepolicies (1for PT)Add a drinkspackage x 3(2 for PT)Bookflightseats x 3(2 for PT)AddSpecialAssistancex2Pass 2 salesleads toCruiseManagers (1for PT)Go throughCovidprotocols x 3Complete 2P Abtacancellations(1 for PT)Upgradea cabin x2 (1 forPT)Bookcoach x 2(1 for PT)Bookexcursionsx 3 (2 forPT)Book Carpark x 2(1 for PT)Rebook/Amenda transferSpeak with aLord/Lady/DoctorTake 20internaltransfers(8 for PT)Take 400externalcalls (150for PT)EarnCommissionfor ServiceExtramile forcolleagueAddOBC to abookingAssist orcompleteOnline checkIn x 3 (2 forPT)AddadditionalluggageAddgift/diningto abookingTakeownershipand resolveissueSpelling/DOBChange x 2(1 for PT)Complete 2Tailor madecancellations(1 for PT)Sell 2Insurancepolicies (1for PT)Add a drinkspackage x 3(2 for PT)Bookflightseats x 3(2 for PT)AddSpecialAssistancex2Pass 2 salesleads toCruiseManagers (1for PT)Go throughCovidprotocols x 3Complete 2P Abtacancellations(1 for PT)Upgradea cabin x2 (1 forPT)Bookcoach x 2(1 for PT)Bookexcursionsx 3 (2 forPT)Book Carpark x 2(1 for PT)Rebook/Amenda transferSpeak with aLord/Lady/DoctorTake 20internaltransfers(8 for PT)Take 400externalcalls (150for PT)EarnCommissionfor ServiceExtramile forcolleagueAddOBC to abookingAssist orcompleteOnline checkIn x 3 (2 forPT)Addadditionalluggage

Cruise Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add gift/dining to a booking
  2. Take ownership and resolve issue
  3. Spelling/DOB Change x 2 (1 for PT)
  4. Complete 2 Tailor made cancellations (1 for PT)
  5. Sell 2 Insurance policies (1 for PT)
  6. Add a drinks package x 3 (2 for PT)
  7. Book flight seats x 3 (2 for PT)
  8. Add Special Assistance x2
  9. Pass 2 sales leads to Cruise Managers (1 for PT)
  10. Go through Covid protocols x 3
  11. Complete 2 P Abta cancellations (1 for PT)
  12. Upgrade a cabin x 2 (1 for PT)
  13. Book coach x 2 (1 for PT)
  14. Book excursions x 3 (2 for PT)
  15. Book Car park x 2 (1 for PT)
  16. Rebook/Amend a transfer
  17. Speak with a Lord/Lady/Doctor
  18. Take 20 internal transfers (8 for PT)
  19. Take 400 external calls (150 for PT)
  20. Earn Commission for Service
  21. Extra mile for colleague
  22. Add OBC to a booking
  23. Assist or complete Online check In x 3 (2 for PT)
  24. Add additional luggage