2nd recommendation and ask Ask for Action "lets go ahead and ..." 2nd recommendation and ask Cancelation Save on 2 calls upgrade a membership 2 calls with flex plan/M2m Save client with no TOU signed 20 IB Problem /confident statement Expertise Statement in 4 calls 2 Saves Activity Percent 85%> Expertise on 2 calls Encourage yourself Encourage a team member Do 8/8 elements on the call rubrics Expertise Statement on 3 calls Discovery of 4 or more questions CSS on 2 calls Save membership with downgrade Discovery of 4 or more questions Do 7/8 elements on the call rubrics Ask for Action "lets go ahead and ..." Problem/ confidence statement 2nd recommendation and ask Ask for Action "lets go ahead and ..." 2nd recommendation and ask Cancelation Save on 2 calls upgrade a membership 2 calls with flex plan/M2m Save client with no TOU signed 20 IB Problem /confident statement Expertise Statement in 4 calls 2 Saves Activity Percent 85%> Expertise on 2 calls Encourage yourself Encourage a team member Do 8/8 elements on the call rubrics Expertise Statement on 3 calls Discovery of 4 or more questions CSS on 2 calls Save membership with downgrade Discovery of 4 or more questions Do 7/8 elements on the call rubrics Ask for Action "lets go ahead and ..." Problem/ confidence statement
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
M-2nd recommendation and ask
O-Ask for Action "lets go ahead and ..."
Y-2nd recommendation and ask
E-Cancelation Save on 2 calls
E-upgrade a membership
O-2 calls with flex plan/M2m
O-Save client with no TOU signed
N-20 IB
E-Problem /confident statement
M-Expertise Statement in 4 calls
E-2 Saves
Y-Activity Percent 85%>
O-Expertise on 2 calls
O-Encourage yourself
N-Encourage a team member
E-Do 8/8 elements on the call rubrics
Y-Expertise Statement on 3 calls
N-Discovery of 4 or more questions
Y-CSS on 2 calls
Y-Save membership with downgrade
M-Discovery of 4 or more questions
M-Do 7/8 elements on the call rubrics
N-Ask for Action "lets go ahead and ..."
M-Problem/ confidence statement