You getunder 2min ACWSetexpectationsfor nextsteps at endof callYOU HELPA PEER ORTEAMMEMBERYOUCHECK AFUTURE ORPENDINGTASKCompleteda taskduring aninquiry callSentLOULetterSet upFMEPClosed 2coveragesin oneclaimYou getsome freshair duringbreak orlunchSet up textmessagingCloseda claimSet upa QCPYou use areflectivestatementYou takeover 20calls forthe dayIssuedany digitalpaymentClosed acoverageSet upGHRNSMOICompleted2 tasks inone claimClosedafinancialSet upan MOI@ FNOLUpdatedliability withaffectedparticipantIssuedan EFTpaymentShareda DadJokeSet up ashop for adigitalpaymentmethodYou getunder 2min ACWSetexpectationsfor nextsteps at endof callYOU HELPA PEER ORTEAMMEMBERYOUCHECK AFUTURE ORPENDINGTASKCompleteda taskduring aninquiry callSentLOULetterSet upFMEPClosed 2coveragesin oneclaimYou getsome freshair duringbreak orlunchSet up textmessagingCloseda claimSet upa QCPYou use areflectivestatementYou takeover 20calls forthe dayIssuedany digitalpaymentClosed acoverageSet upGHRNSMOICompleted2 tasks inone claimClosedafinancialSet upan MOI@ FNOLUpdatedliability withaffectedparticipantIssuedan EFTpaymentShareda DadJokeSet up ashop for adigitalpaymentmethod

CNL2 BINGO Con 4 Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You get under 2 min ACW
  2. Set expectations for next steps at end of call
  3. YOU HELP A PEER OR TEAM MEMBER
  4. YOU CHECK A FUTURE OR PENDING TASK
  5. Completed a task during an inquiry call
  6. Sent LOU Letter
  7. Set up FMEP
  8. Closed 2 coverages in one claim
  9. You get some fresh air during break or lunch
  10. Set up text messaging
  11. Closed a claim
  12. Set up a QCP
  13. You use a reflective statement
  14. You take over 20 calls for the day
  15. Issued any digital payment
  16. Closed a coverage
  17. Set up GHRN SMOI
  18. Completed 2 tasks in one claim
  19. Closed a financial
  20. Set up an MOI @ FNOL
  21. Updated liability with affected participant
  22. Issued an EFT payment
  23. Shared a Dad Joke
  24. Set up a shop for a digital payment method