YOU CHECK A FUTURE OR PENDING TASK Closed a coverage Closed a financial Shared a Dad Joke Sent LOU Letter Closed 2 coverages in one claim You use a reflective statement Set up a QCP Set up a shop for a digital payment method Updated liability with affected participant Issued any digital payment Set up text messaging Set up an MOI @ FNOL You get under 2 min ACW Set expectations for next steps at end of call Completed 2 tasks in one claim You get some fresh air during break or lunch Set up FMEP YOU HELP A PEER OR TEAM MEMBER You take over 20 calls for the day Completed a task during an inquiry call Set up GHRN SMOI Closed a claim Issued an EFT payment YOU CHECK A FUTURE OR PENDING TASK Closed a coverage Closed a financial Shared a Dad Joke Sent LOU Letter Closed 2 coverages in one claim You use a reflective statement Set up a QCP Set up a shop for a digital payment method Updated liability with affected participant Issued any digital payment Set up text messaging Set up an MOI @ FNOL You get under 2 min ACW Set expectations for next steps at end of call Completed 2 tasks in one claim You get some fresh air during break or lunch Set up FMEP YOU HELP A PEER OR TEAM MEMBER You take over 20 calls for the day Completed a task during an inquiry call Set up GHRN SMOI Closed a claim Issued an EFT payment
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
YOU CHECK A FUTURE OR PENDING TASK
Closed a coverage
Closed a financial
Shared a Dad Joke
Sent LOU Letter
Closed 2 coverages in one claim
You use a reflective statement
Set up a QCP
Set up a shop for a digital payment method
Updated liability with affected participant
Issued any digital payment
Set up text messaging
Set up an MOI @ FNOL
You get under 2 min ACW
Set expectations for next steps at end of call
Completed 2 tasks in one claim
You get some fresh air during break or lunch
Set up FMEP
YOU HELP A PEER OR TEAM MEMBER
You take over 20 calls for the day
Completed a task during an inquiry call
Set up GHRN SMOI
Closed a claim
Issued an EFT payment