took over80 calls ina singledayanswered 2teamsquestions foryour peerssigned upa memberfor MOMservicethanked amember forbeing a partof ACCUsigned up amember forebranch oncallSigned up amember forebranch on acallexplainedto memberhow toavoid feesCross sellwaspitchedaccordinglysigned upa memberfor MOMservicesigned upa memberfor MOMserviceready totake callsby 9 amofferedmember thechat serviceon ebranchsigned up amember forebranch on acallavoidedcallinganother dep,by looking forthe answerKudos call/Membercomplimentedyour serviceready totake callsby 9 amdeescalateda calldid not goover forbreaktimethanked amember forbeing a partof ACCUtook over90 callsin a dayExplainedCPIaccuratelycall wastaken to thebest of yourability"10/10"offeredmember thechat serviceon ebranchHelpedmember setup auto payfor a loantook over80 calls ina singledayanswered 2teamsquestions foryour peerssigned upa memberfor MOMservicethanked amember forbeing a partof ACCUsigned up amember forebranch oncallSigned up amember forebranch on acallexplainedto memberhow toavoid feesCross sellwaspitchedaccordinglysigned upa memberfor MOMservicesigned upa memberfor MOMserviceready totake callsby 9 amofferedmember thechat serviceon ebranchsigned up amember forebranch on acallavoidedcallinganother dep,by looking forthe answerKudos call/Membercomplimentedyour serviceready totake callsby 9 amdeescalateda calldid not goover forbreaktimethanked amember forbeing a partof ACCUtook over90 callsin a dayExplainedCPIaccuratelycall wastaken to thebest of yourability"10/10"offeredmember thechat serviceon ebranchHelpedmember setup auto payfor a loan

SOLUTION CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. took over 80 calls in a single day
  2. answered 2 teams questions for your peers
  3. signed up a member for MOM service
  4. thanked a member for being a part of ACCU
  5. signed up a member for ebranch on call
  6. Signed up a member for ebranch on a call
  7. explained to member how to avoid fees
  8. Cross sell was pitched accordingly
  9. signed up a member for MOM service
  10. signed up a member for MOM service
  11. ready to take calls by 9 am
  12. offered member the chat service on ebranch
  13. signed up a member for ebranch on a call
  14. avoided calling another dep, by looking for the answer
  15. Kudos call/ Member complimented your service
  16. ready to take calls by 9 am
  17. deescalated a call
  18. did not go over for break time
  19. thanked a member for being a part of ACCU
  20. took over 90 calls in a day
  21. Explained CPI accurately
  22. call was taken to the best of your ability "10/10"
  23. offered member the chat service on ebranch
  24. Helped member set up auto pay for a loan