ExplainedCPIaccuratelyKudos call/Membercomplimentedyour servicedeescalateda callHelpedmember setup auto payfor a loansigned upa memberfor MOMserviceready totake callsby 9 amofferedmember thechat serviceon ebranchready totake callsby 9 amthanked amember forbeing a partof ACCUtook over90 callsin a daysigned upa memberfor MOMserviceCross sellwaspitchedaccordinglysigned up amember forebranch on acallsigned up amember forebranch oncallanswered 2teamsquestions foryour peersofferedmember thechat serviceon ebranchavoidedcallinganother dep,by looking forthe answerexplainedto memberhow toavoid feestook over80 calls ina singledaycall wastaken to thebest of yourability"10/10"thanked amember forbeing a partof ACCUSigned up amember forebranch on acallsigned upa memberfor MOMservicedid not goover forbreaktimeExplainedCPIaccuratelyKudos call/Membercomplimentedyour servicedeescalateda callHelpedmember setup auto payfor a loansigned upa memberfor MOMserviceready totake callsby 9 amofferedmember thechat serviceon ebranchready totake callsby 9 amthanked amember forbeing a partof ACCUtook over90 callsin a daysigned upa memberfor MOMserviceCross sellwaspitchedaccordinglysigned up amember forebranch on acallsigned up amember forebranch oncallanswered 2teamsquestions foryour peersofferedmember thechat serviceon ebranchavoidedcallinganother dep,by looking forthe answerexplainedto memberhow toavoid feestook over80 calls ina singledaycall wastaken to thebest of yourability"10/10"thanked amember forbeing a partof ACCUSigned up amember forebranch on acallsigned upa memberfor MOMservicedid not goover forbreaktime

SOLUTION CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained CPI accurately
  2. Kudos call/ Member complimented your service
  3. deescalated a call
  4. Helped member set up auto pay for a loan
  5. signed up a member for MOM service
  6. ready to take calls by 9 am
  7. offered member the chat service on ebranch
  8. ready to take calls by 9 am
  9. thanked a member for being a part of ACCU
  10. took over 90 calls in a day
  11. signed up a member for MOM service
  12. Cross sell was pitched accordingly
  13. signed up a member for ebranch on a call
  14. signed up a member for ebranch on call
  15. answered 2 teams questions for your peers
  16. offered member the chat service on ebranch
  17. avoided calling another dep, by looking for the answer
  18. explained to member how to avoid fees
  19. took over 80 calls in a single day
  20. call was taken to the best of your ability "10/10"
  21. thanked a member for being a part of ACCU
  22. Signed up a member for ebranch on a call
  23. signed up a member for MOM service
  24. did not go over for break time