call wastaken to thebest of yourability"10/10"answered 2teamsquestions foryour peersthanked amember forbeing a partof ACCUtook over80 calls ina singledaydid not goover forbreaktimeHelpedmember setup auto payfor a loansigned upa memberfor MOMserviceexplainedto memberhow toavoid feesdeescalateda callthanked amember forbeing a partof ACCUavoidedcallinganother dep,by looking forthe answerready totake callsby 9 amready totake callsby 9 amsigned up amember forebranch oncalltook over90 callsin a dayofferedmember thechat serviceon ebranchofferedmember thechat serviceon ebranchsigned up amember forebranch on acallCross sellwaspitchedaccordinglySigned up amember forebranch on acallExplainedCPIaccuratelysigned upa memberfor MOMservicesigned upa memberfor MOMserviceKudos call/Membercomplimentedyour servicecall wastaken to thebest of yourability"10/10"answered 2teamsquestions foryour peersthanked amember forbeing a partof ACCUtook over80 calls ina singledaydid not goover forbreaktimeHelpedmember setup auto payfor a loansigned upa memberfor MOMserviceexplainedto memberhow toavoid feesdeescalateda callthanked amember forbeing a partof ACCUavoidedcallinganother dep,by looking forthe answerready totake callsby 9 amready totake callsby 9 amsigned up amember forebranch oncalltook over90 callsin a dayofferedmember thechat serviceon ebranchofferedmember thechat serviceon ebranchsigned up amember forebranch on acallCross sellwaspitchedaccordinglySigned up amember forebranch on acallExplainedCPIaccuratelysigned upa memberfor MOMservicesigned upa memberfor MOMserviceKudos call/Membercomplimentedyour service

SOLUTION CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. call was taken to the best of your ability "10/10"
  2. answered 2 teams questions for your peers
  3. thanked a member for being a part of ACCU
  4. took over 80 calls in a single day
  5. did not go over for break time
  6. Helped member set up auto pay for a loan
  7. signed up a member for MOM service
  8. explained to member how to avoid fees
  9. deescalated a call
  10. thanked a member for being a part of ACCU
  11. avoided calling another dep, by looking for the answer
  12. ready to take calls by 9 am
  13. ready to take calls by 9 am
  14. signed up a member for ebranch on call
  15. took over 90 calls in a day
  16. offered member the chat service on ebranch
  17. offered member the chat service on ebranch
  18. signed up a member for ebranch on a call
  19. Cross sell was pitched accordingly
  20. Signed up a member for ebranch on a call
  21. Explained CPI accurately
  22. signed up a member for MOM service
  23. signed up a member for MOM service
  24. Kudos call/ Member complimented your service