answered 2teamsquestions foryour peerssigned upa memberfor MOMserviceready totake callsby 9 amsigned up amember forebranch on acallexplainedto memberhow toavoid feestook over90 callsin a daysigned up amember forebranch oncallofferedmember thechat serviceon ebranchcall wastaken to thebest of yourability"10/10"offeredmember thechat serviceon ebranchthanked amember forbeing a partof ACCUthanked amember forbeing a partof ACCUready totake callsby 9 amdeescalateda callsigned upa memberfor MOMserviceKudos call/Membercomplimentedyour servicesigned upa memberfor MOMservicedid not goover forbreaktimetook over80 calls ina singledayCross sellwaspitchedaccordinglyavoidedcallinganother dep,by looking forthe answerSigned up amember forebranch on acallHelpedmember setup auto payfor a loanExplainedCPIaccuratelyanswered 2teamsquestions foryour peerssigned upa memberfor MOMserviceready totake callsby 9 amsigned up amember forebranch on acallexplainedto memberhow toavoid feestook over90 callsin a daysigned up amember forebranch oncallofferedmember thechat serviceon ebranchcall wastaken to thebest of yourability"10/10"offeredmember thechat serviceon ebranchthanked amember forbeing a partof ACCUthanked amember forbeing a partof ACCUready totake callsby 9 amdeescalateda callsigned upa memberfor MOMserviceKudos call/Membercomplimentedyour servicesigned upa memberfor MOMservicedid not goover forbreaktimetook over80 calls ina singledayCross sellwaspitchedaccordinglyavoidedcallinganother dep,by looking forthe answerSigned up amember forebranch on acallHelpedmember setup auto payfor a loanExplainedCPIaccurately

SOLUTION CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. answered 2 teams questions for your peers
  2. signed up a member for MOM service
  3. ready to take calls by 9 am
  4. signed up a member for ebranch on a call
  5. explained to member how to avoid fees
  6. took over 90 calls in a day
  7. signed up a member for ebranch on call
  8. offered member the chat service on ebranch
  9. call was taken to the best of your ability "10/10"
  10. offered member the chat service on ebranch
  11. thanked a member for being a part of ACCU
  12. thanked a member for being a part of ACCU
  13. ready to take calls by 9 am
  14. deescalated a call
  15. signed up a member for MOM service
  16. Kudos call/ Member complimented your service
  17. signed up a member for MOM service
  18. did not go over for break time
  19. took over 80 calls in a single day
  20. Cross sell was pitched accordingly
  21. avoided calling another dep, by looking for the answer
  22. Signed up a member for ebranch on a call
  23. Helped member set up auto pay for a loan
  24. Explained CPI accurately