answered 2teamsquestions foryour peersofferedmember thechat serviceon ebranchtook over80 calls ina singledaydeescalateda calltook over90 callsin a daysigned upa memberfor MOMservicethanked amember forbeing a partof ACCUexplainedto memberhow toavoid feesHelpedmember setup auto payfor a loansigned up amember forebranch on acallKudos call/Membercomplimentedyour servicethanked amember forbeing a partof ACCUready totake callsby 9 amavoidedcallinganother dep,by looking forthe answersigned up amember forebranch oncallofferedmember thechat serviceon ebranchready totake callsby 9 amcall wastaken to thebest of yourability"10/10"ExplainedCPIaccuratelySigned up amember forebranch on acalldid not goover forbreaktimeCross sellwaspitchedaccordinglysigned upa memberfor MOMservicesigned upa memberfor MOMserviceanswered 2teamsquestions foryour peersofferedmember thechat serviceon ebranchtook over80 calls ina singledaydeescalateda calltook over90 callsin a daysigned upa memberfor MOMservicethanked amember forbeing a partof ACCUexplainedto memberhow toavoid feesHelpedmember setup auto payfor a loansigned up amember forebranch on acallKudos call/Membercomplimentedyour servicethanked amember forbeing a partof ACCUready totake callsby 9 amavoidedcallinganother dep,by looking forthe answersigned up amember forebranch oncallofferedmember thechat serviceon ebranchready totake callsby 9 amcall wastaken to thebest of yourability"10/10"ExplainedCPIaccuratelySigned up amember forebranch on acalldid not goover forbreaktimeCross sellwaspitchedaccordinglysigned upa memberfor MOMservicesigned upa memberfor MOMservice

SOLUTION CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. answered 2 teams questions for your peers
  2. offered member the chat service on ebranch
  3. took over 80 calls in a single day
  4. deescalated a call
  5. took over 90 calls in a day
  6. signed up a member for MOM service
  7. thanked a member for being a part of ACCU
  8. explained to member how to avoid fees
  9. Helped member set up auto pay for a loan
  10. signed up a member for ebranch on a call
  11. Kudos call/ Member complimented your service
  12. thanked a member for being a part of ACCU
  13. ready to take calls by 9 am
  14. avoided calling another dep, by looking for the answer
  15. signed up a member for ebranch on call
  16. offered member the chat service on ebranch
  17. ready to take calls by 9 am
  18. call was taken to the best of your ability "10/10"
  19. Explained CPI accurately
  20. Signed up a member for ebranch on a call
  21. did not go over for break time
  22. Cross sell was pitched accordingly
  23. signed up a member for MOM service
  24. signed up a member for MOM service