offeredmember thechat serviceon ebranchanswered 2teamsquestions foryour peerstook over90 callsin a daysigned up amember forebranch on acallthanked amember forbeing a partof ACCUdeescalateda callthanked amember forbeing a partof ACCUsigned upa memberfor MOMserviceofferedmember thechat serviceon ebranchsigned upa memberfor MOMservicedid not goover forbreaktimeavoidedcallinganother dep,by looking forthe answerexplainedto memberhow toavoid feesExplainedCPIaccuratelyKudos call/Membercomplimentedyour servicesigned up amember forebranch oncallHelpedmember setup auto payfor a loanready totake callsby 9 amready totake callsby 9 amtook over80 calls ina singledaySigned up amember forebranch on acallsigned upa memberfor MOMservicecall wastaken to thebest of yourability"10/10"Cross sellwaspitchedaccordinglyofferedmember thechat serviceon ebranchanswered 2teamsquestions foryour peerstook over90 callsin a daysigned up amember forebranch on acallthanked amember forbeing a partof ACCUdeescalateda callthanked amember forbeing a partof ACCUsigned upa memberfor MOMserviceofferedmember thechat serviceon ebranchsigned upa memberfor MOMservicedid not goover forbreaktimeavoidedcallinganother dep,by looking forthe answerexplainedto memberhow toavoid feesExplainedCPIaccuratelyKudos call/Membercomplimentedyour servicesigned up amember forebranch oncallHelpedmember setup auto payfor a loanready totake callsby 9 amready totake callsby 9 amtook over80 calls ina singledaySigned up amember forebranch on acallsigned upa memberfor MOMservicecall wastaken to thebest of yourability"10/10"Cross sellwaspitchedaccordingly

SOLUTION CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offered member the chat service on ebranch
  2. answered 2 teams questions for your peers
  3. took over 90 calls in a day
  4. signed up a member for ebranch on a call
  5. thanked a member for being a part of ACCU
  6. deescalated a call
  7. thanked a member for being a part of ACCU
  8. signed up a member for MOM service
  9. offered member the chat service on ebranch
  10. signed up a member for MOM service
  11. did not go over for break time
  12. avoided calling another dep, by looking for the answer
  13. explained to member how to avoid fees
  14. Explained CPI accurately
  15. Kudos call/ Member complimented your service
  16. signed up a member for ebranch on call
  17. Helped member set up auto pay for a loan
  18. ready to take calls by 9 am
  19. ready to take calls by 9 am
  20. took over 80 calls in a single day
  21. Signed up a member for ebranch on a call
  22. signed up a member for MOM service
  23. call was taken to the best of your ability "10/10"
  24. Cross sell was pitched accordingly