(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Completed a task without having to call another department
"Can Do" statement used
Used Step-Up to Perform a High-risk Request
Representative asks customer a connection question
Asked the customer a connection question
Repeated the customer's reason for calling
Expressed Empathy
Exhibited the "Welcoming" element of MIP
Deescalated upset customer
Made a payment
Recap what assistance has been provided at the end of the call
