(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Deescalated upset customer
Exhibited the "Thankful" element of MIP
Completed a task without having to call another department
Repeated the customer's reason for calling
Used Step-Up to Perform a High-risk Request
Issued a replacement credit card
Representative asks customer a connection question
FCR
Made a payment
Recap what assistance has been provided at the end of the call
