Ghost call Transfer doesn't pick up Talking to someone else in the background Probably a fraudster Pets/kids in background "Hold on let me get a pen" Standard 2.5-3 minutes Talker (5+ minute call) In- house transfer Lost/stolen Card Abusive customer Wants to setup automatic payments Don't know their security question Lost card Payment Declined Call drops "There's a Leak!" Refuses to give information Setup e-bill Needs to be reconnected "Just calling for information" Computer illiterate Mike makes too much noise Parent calling for child "I can't pay this bill" You can hear the TV in the background Calling from a vehicle "I can't hear you" Actually says thank you Asking for a payment center Wrong number Calls you wrong name Pets/kids in background Aggressive Customer Ghost call Transfer doesn't pick up Talking to someone else in the background Probably a fraudster Pets/kids in background "Hold on let me get a pen" Standard 2.5-3 minutes Talker (5+ minute call) In- house transfer Lost/stolen Card Abusive customer Wants to setup automatic payments Don't know their security question Lost card Payment Declined Call drops "There's a Leak!" Refuses to give information Setup e-bill Needs to be reconnected "Just calling for information" Computer illiterate Mike makes too much noise Parent calling for child "I can't pay this bill" You can hear the TV in the background Calling from a vehicle "I can't hear you" Actually says thank you Asking for a payment center Wrong number Calls you wrong name Pets/kids in background Aggressive Customer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ghost call
Transfer doesn't pick up
Talking to someone else in the background
Probably a fraudster
Pets/kids in background
"Hold on let me get a pen"
Standard 2.5-3 minutes
Talker (5+ minute call)
In-house transfer
Lost/stolen Card
Abusive customer
Wants to setup automatic payments
Don't know their security question
Lost card
Payment Declined
Call drops
"There's a Leak!"
Refuses to give information
Setup e-bill
Needs to be reconnected
"Just calling for information"
Computer illiterate
Mike makes too much noise
Parent calling for child
"I can't pay this bill"
You can hear the TV in the background
Calling from a vehicle
"I can't hear you"
Actually says thank you
Asking for a payment center
Wrong number
Calls you wrong name
Pets/kids in background
Aggressive
Customer