"I already have their number" No one on the line 102 Card Decline Acct frozen by state Calling from a vehicle Language Line Don't know their security question Abusive customer Talker (5+ minute call) Call drops Thinks you know the other reps Complaint Probably a fraudster Pets/kids in background "Just calling for information" Calls you wrong name Talking to someone else in the background Computer illiterate Lost card Lost/stolen Card Wrong number Transfer doesn't pick up Refuses to give information "Hold on let me get a pen" Calls for the CEO Parent calling for child "And you're going to transfer me?" Audio issue In- house transfer Actually says thank you You can hear the TV in the background "There's no BofA near me" Mike makes too much noise Standard 2.5-3 minutes "I already have their number" No one on the line 102 Card Decline Acct frozen by state Calling from a vehicle Language Line Don't know their security question Abusive customer Talker (5+ minute call) Call drops Thinks you know the other reps Complaint Probably a fraudster Pets/kids in background "Just calling for information" Calls you wrong name Talking to someone else in the background Computer illiterate Lost card Lost/stolen Card Wrong number Transfer doesn't pick up Refuses to give information "Hold on let me get a pen" Calls for the CEO Parent calling for child "And you're going to transfer me?" Audio issue In- house transfer Actually says thank you You can hear the TV in the background "There's no BofA near me" Mike makes too much noise Standard 2.5-3 minutes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"I already have their number"
No one on the line
102 Card Decline
Acct frozen by state
Calling from a vehicle
Language Line
Don't know their security question
Abusive customer
Talker (5+ minute call)
Call drops
Thinks you know the other reps
Complaint
Probably a fraudster
Pets/kids in background
"Just calling for information"
Calls you wrong name
Talking to someone else in the background
Computer illiterate
Lost card
Lost/stolen Card
Wrong number
Transfer doesn't pick up
Refuses to give information
"Hold on let me get a pen"
Calls for the CEO
Parent calling for child
"And you're going to transfer me?"
Audio issue
In-house transfer
Actually says thank you
You can hear the TV in the background
"There's no BofA near me"
Mike makes too much noise
Standard 2.5-3 minutes