Calls you wrong name Refuses to give information Acct frozen by state "I already have their number" "Just calling for information" Mike makes too much noise Calls for the CEO "And you're going to transfer me?" "Hold on let me get a pen" No one on the line Audio issue Abusive customer Don't know their security question Actually says thank you Thinks you know the other reps Standard 2.5-3 minutes 102 Card Decline Computer illiterate Complaint Probably a fraudster You can hear the TV in the background Pets/kids in background Call drops Lost card In- house transfer Calling from a vehicle Language Line "There's no BofA near me" Lost/stolen Card Talking to someone else in the background Talker (5+ minute call) Transfer doesn't pick up Parent calling for child Wrong number Calls you wrong name Refuses to give information Acct frozen by state "I already have their number" "Just calling for information" Mike makes too much noise Calls for the CEO "And you're going to transfer me?" "Hold on let me get a pen" No one on the line Audio issue Abusive customer Don't know their security question Actually says thank you Thinks you know the other reps Standard 2.5-3 minutes 102 Card Decline Computer illiterate Complaint Probably a fraudster You can hear the TV in the background Pets/kids in background Call drops Lost card In- house transfer Calling from a vehicle Language Line "There's no BofA near me" Lost/stolen Card Talking to someone else in the background Talker (5+ minute call) Transfer doesn't pick up Parent calling for child Wrong number
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Calls you wrong name
Refuses to give information
Acct frozen by state
"I already have their number"
"Just calling for information"
Mike makes too much noise
Calls for the CEO
"And you're going to transfer me?"
"Hold on let me get a pen"
No one on the line
Audio issue
Abusive customer
Don't know their security question
Actually says thank you
Thinks you know the other reps
Standard 2.5-3 minutes
102 Card Decline
Computer illiterate
Complaint
Probably a fraudster
You can hear the TV in the background
Pets/kids in background
Call drops
Lost card
In-house transfer
Calling from a vehicle
Language Line
"There's no BofA near me"
Lost/stolen Card
Talking to someone else in the background
Talker (5+ minute call)
Transfer doesn't pick up
Parent calling for child
Wrong number