Calls youwrongnameAudioissueDon'tknow theirsecurityquestionTransferdoesn'tpick up"And you'regoing totransferme?"Actuallysaysthank you"Hold onlet me geta pen"Standard2.5-3minutesProbablyafraudsterTalker (5+minutecall)No oneon thelineLostcardCallingfrom avehicle"Just callingforinformation"102CardDeclineTalking tosomeoneelse in thebackgroundLanguageLinePets/kids inbackgroundAcctfrozenby stateThinksyou knowthe otherreps"There'sno BofAnear me"You canhear the TVin thebackgroundAbusivecustomer"I alreadyhave theirnumber"In-housetransferRefuses togiveinformationMikemakes toomuchnoiseCallsfor theCEOCalldropsWrongnumberParentcallingfor childLost/stolenCardComplaintComputerilliterateCalls youwrongnameAudioissueDon'tknow theirsecurityquestionTransferdoesn'tpick up"And you'regoing totransferme?"Actuallysaysthank you"Hold onlet me geta pen"Standard2.5-3minutesProbablyafraudsterTalker (5+minutecall)No oneon thelineLostcardCallingfrom avehicle"Just callingforinformation"102CardDeclineTalking tosomeoneelse in thebackgroundLanguageLinePets/kids inbackgroundAcctfrozenby stateThinksyou knowthe otherreps"There'sno BofAnear me"You canhear the TVin thebackgroundAbusivecustomer"I alreadyhave theirnumber"In-housetransferRefuses togiveinformationMikemakes toomuchnoiseCallsfor theCEOCalldropsWrongnumberParentcallingfor childLost/stolenCardComplaintComputerilliterate

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls you wrong name
  2. Audio issue
  3. Don't know their security question
  4. Transfer doesn't pick up
  5. "And you're going to transfer me?"
  6. Actually says thank you
  7. "Hold on let me get a pen"
  8. Standard 2.5-3 minutes
  9. Probably a fraudster
  10. Talker (5+ minute call)
  11. No one on the line
  12. Lost card
  13. Calling from a vehicle
  14. "Just calling for information"
  15. 102 Card Decline
  16. Talking to someone else in the background
  17. Language Line
  18. Pets/kids in background
  19. Acct frozen by state
  20. Thinks you know the other reps
  21. "There's no BofA near me"
  22. You can hear the TV in the background
  23. Abusive customer
  24. "I already have their number"
  25. In-house transfer
  26. Refuses to give information
  27. Mike makes too much noise
  28. Calls for the CEO
  29. Call drops
  30. Wrong number
  31. Parent calling for child
  32. Lost/stolen Card
  33. Complaint
  34. Computer illiterate