"Hold on let me get a pen" No one on the line 102 Card Decline Lost card Audio issue Transfer doesn't pick up Talker (5+ minute call) Refuses to give information Standard 2.5-3 minutes You can hear the TV in the background Actually says thank you Probably a fraudster Computer illiterate "There's no BofA near me" Calls for the CEO Thinks you know the other reps Lost/stolen Card Talking to someone else in the background Language Line "And you're going to transfer me?" Calls you wrong name Mike makes too much noise Don't know their security question Complaint Acct frozen by state "I already have their number" Call drops Wrong number "Just calling for information" In- house transfer Parent calling for child Calling from a vehicle Abusive customer Pets/kids in background "Hold on let me get a pen" No one on the line 102 Card Decline Lost card Audio issue Transfer doesn't pick up Talker (5+ minute call) Refuses to give information Standard 2.5-3 minutes You can hear the TV in the background Actually says thank you Probably a fraudster Computer illiterate "There's no BofA near me" Calls for the CEO Thinks you know the other reps Lost/stolen Card Talking to someone else in the background Language Line "And you're going to transfer me?" Calls you wrong name Mike makes too much noise Don't know their security question Complaint Acct frozen by state "I already have their number" Call drops Wrong number "Just calling for information" In- house transfer Parent calling for child Calling from a vehicle Abusive customer Pets/kids in background
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"Hold on let me get a pen"
No one on the line
102 Card Decline
Lost card
Audio issue
Transfer doesn't pick up
Talker (5+ minute call)
Refuses to give information
Standard 2.5-3 minutes
You can hear the TV in the background
Actually says thank you
Probably a fraudster
Computer illiterate
"There's no BofA near me"
Calls for the CEO
Thinks you know the other reps
Lost/stolen Card
Talking to someone else in the background
Language Line
"And you're going to transfer me?"
Calls you wrong name
Mike makes too much noise
Don't know their security question
Complaint
Acct frozen by state
"I already have their number"
Call drops
Wrong number
"Just calling for information"
In-house transfer
Parent calling for child
Calling from a vehicle
Abusive customer
Pets/kids in background