102CardDeclineYou canhear the TVin thebackgroundAbusivecustomerCalldropsIn-housetransfer"Just callingforinformation"Lost/stolenCardPets/kids inbackground"Hold onlet me geta pen"Parentcallingfor childProbablyafraudsterActuallysaysthank youRefuses togiveinformationLanguageLineAcctfrozenby stateMikemakes toomuchnoise"And you'regoing totransferme?"Transferdoesn'tpick upCallsfor theCEOLostcardTalking tosomeoneelse in thebackgroundAudioissue"There'sno BofAnear me""I alreadyhave theirnumber"Calls youwrongnameTalker (5+minutecall)ComplaintWrongnumberNo oneon thelineDon'tknow theirsecurityquestionStandard2.5-3minutesComputerilliterateThinksyou knowthe otherrepsCallingfrom avehicle102CardDeclineYou canhear the TVin thebackgroundAbusivecustomerCalldropsIn-housetransfer"Just callingforinformation"Lost/stolenCardPets/kids inbackground"Hold onlet me geta pen"Parentcallingfor childProbablyafraudsterActuallysaysthank youRefuses togiveinformationLanguageLineAcctfrozenby stateMikemakes toomuchnoise"And you'regoing totransferme?"Transferdoesn'tpick upCallsfor theCEOLostcardTalking tosomeoneelse in thebackgroundAudioissue"There'sno BofAnear me""I alreadyhave theirnumber"Calls youwrongnameTalker (5+minutecall)ComplaintWrongnumberNo oneon thelineDon'tknow theirsecurityquestionStandard2.5-3minutesComputerilliterateThinksyou knowthe otherrepsCallingfrom avehicle

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 102 Card Decline
  2. You can hear the TV in the background
  3. Abusive customer
  4. Call drops
  5. In-house transfer
  6. "Just calling for information"
  7. Lost/stolen Card
  8. Pets/kids in background
  9. "Hold on let me get a pen"
  10. Parent calling for child
  11. Probably a fraudster
  12. Actually says thank you
  13. Refuses to give information
  14. Language Line
  15. Acct frozen by state
  16. Mike makes too much noise
  17. "And you're going to transfer me?"
  18. Transfer doesn't pick up
  19. Calls for the CEO
  20. Lost card
  21. Talking to someone else in the background
  22. Audio issue
  23. "There's no BofA near me"
  24. "I already have their number"
  25. Calls you wrong name
  26. Talker (5+ minute call)
  27. Complaint
  28. Wrong number
  29. No one on the line
  30. Don't know their security question
  31. Standard 2.5-3 minutes
  32. Computer illiterate
  33. Thinks you know the other reps
  34. Calling from a vehicle