ComplaintDon'tknow theirsecurityquestionTransferdoesn'tpick upAbusivecustomerMikemakes toomuchnoise"Just callingforinformation"LostcardNo oneon thelineTalker (5+minutecall)"I alreadyhave theirnumber""And you'regoing totransferme?"Calls youwrongnameComputerilliterateActuallysaysthank youYou canhear the TVin thebackgroundAcctfrozenby stateWrongnumberCalldropsCallsfor theCEOLost/stolenCardRefuses togiveinformationThinksyou knowthe otherrepsCallingfrom avehicle102CardDeclineAudioissueTalking tosomeoneelse in thebackgroundLanguageLineParentcallingfor childStandard2.5-3minutes"Hold onlet me geta pen""There'sno BofAnear me"ProbablyafraudsterPets/kids inbackgroundIn-housetransferComplaintDon'tknow theirsecurityquestionTransferdoesn'tpick upAbusivecustomerMikemakes toomuchnoise"Just callingforinformation"LostcardNo oneon thelineTalker (5+minutecall)"I alreadyhave theirnumber""And you'regoing totransferme?"Calls youwrongnameComputerilliterateActuallysaysthank youYou canhear the TVin thebackgroundAcctfrozenby stateWrongnumberCalldropsCallsfor theCEOLost/stolenCardRefuses togiveinformationThinksyou knowthe otherrepsCallingfrom avehicle102CardDeclineAudioissueTalking tosomeoneelse in thebackgroundLanguageLineParentcallingfor childStandard2.5-3minutes"Hold onlet me geta pen""There'sno BofAnear me"ProbablyafraudsterPets/kids inbackgroundIn-housetransfer

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complaint
  2. Don't know their security question
  3. Transfer doesn't pick up
  4. Abusive customer
  5. Mike makes too much noise
  6. "Just calling for information"
  7. Lost card
  8. No one on the line
  9. Talker (5+ minute call)
  10. "I already have their number"
  11. "And you're going to transfer me?"
  12. Calls you wrong name
  13. Computer illiterate
  14. Actually says thank you
  15. You can hear the TV in the background
  16. Acct frozen by state
  17. Wrong number
  18. Call drops
  19. Calls for the CEO
  20. Lost/stolen Card
  21. Refuses to give information
  22. Thinks you know the other reps
  23. Calling from a vehicle
  24. 102 Card Decline
  25. Audio issue
  26. Talking to someone else in the background
  27. Language Line
  28. Parent calling for child
  29. Standard 2.5-3 minutes
  30. "Hold on let me get a pen"
  31. "There's no BofA near me"
  32. Probably a fraudster
  33. Pets/kids in background
  34. In-house transfer