102CardDeclineYou canhear the TVin thebackgroundLostcardAbusivecustomerCallingfrom avehicle"Hold onlet me geta pen"Talking tosomeoneelse in thebackgroundActuallysaysthank youWrongnumberPets/kids inbackground"I alreadyhave theirnumber"Lost/stolenCardRefuses togiveinformation"Just callingforinformation"In-housetransferThinksyou knowthe otherrepsStandard2.5-3minutesTransferdoesn'tpick upComputerilliterateLanguageLineProbablyafraudsterParentcallingfor childCalldrops"There'sno BofAnear me"Don'tknow theirsecurityquestion"And you'regoing totransferme?"AudioissueAcctfrozenby stateCalls youwrongnameCallsfor theCEOComplaintMikemakes toomuchnoiseNo oneon thelineTalker (5+minutecall)102CardDeclineYou canhear the TVin thebackgroundLostcardAbusivecustomerCallingfrom avehicle"Hold onlet me geta pen"Talking tosomeoneelse in thebackgroundActuallysaysthank youWrongnumberPets/kids inbackground"I alreadyhave theirnumber"Lost/stolenCardRefuses togiveinformation"Just callingforinformation"In-housetransferThinksyou knowthe otherrepsStandard2.5-3minutesTransferdoesn'tpick upComputerilliterateLanguageLineProbablyafraudsterParentcallingfor childCalldrops"There'sno BofAnear me"Don'tknow theirsecurityquestion"And you'regoing totransferme?"AudioissueAcctfrozenby stateCalls youwrongnameCallsfor theCEOComplaintMikemakes toomuchnoiseNo oneon thelineTalker (5+minutecall)

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 102 Card Decline
  2. You can hear the TV in the background
  3. Lost card
  4. Abusive customer
  5. Calling from a vehicle
  6. "Hold on let me get a pen"
  7. Talking to someone else in the background
  8. Actually says thank you
  9. Wrong number
  10. Pets/kids in background
  11. "I already have their number"
  12. Lost/stolen Card
  13. Refuses to give information
  14. "Just calling for information"
  15. In-house transfer
  16. Thinks you know the other reps
  17. Standard 2.5-3 minutes
  18. Transfer doesn't pick up
  19. Computer illiterate
  20. Language Line
  21. Probably a fraudster
  22. Parent calling for child
  23. Call drops
  24. "There's no BofA near me"
  25. Don't know their security question
  26. "And you're going to transfer me?"
  27. Audio issue
  28. Acct frozen by state
  29. Calls you wrong name
  30. Calls for the CEO
  31. Complaint
  32. Mike makes too much noise
  33. No one on the line
  34. Talker (5+ minute call)