Talker (5+ minute call) Parent calling for child "There's no BofA near me" Language Line "And you're going to transfer me?" Calls you wrong name Don't know their security question Pets/kids in background Audio issue Probably a fraudster Actually says thank you No one on the line Acct frozen by state Abusive customer Mike makes too much noise Lost/stolen Card In- house transfer Wrong number Transfer doesn't pick up "Just calling for information" You can hear the TV in the background Lost card Standard 2.5-3 minutes Thinks you know the other reps Talking to someone else in the background Complaint Refuses to give information Computer illiterate Calls for the CEO "Hold on let me get a pen" Calling from a vehicle 102 Card Decline "I already have their number" Call drops Talker (5+ minute call) Parent calling for child "There's no BofA near me" Language Line "And you're going to transfer me?" Calls you wrong name Don't know their security question Pets/kids in background Audio issue Probably a fraudster Actually says thank you No one on the line Acct frozen by state Abusive customer Mike makes too much noise Lost/stolen Card In- house transfer Wrong number Transfer doesn't pick up "Just calling for information" You can hear the TV in the background Lost card Standard 2.5-3 minutes Thinks you know the other reps Talking to someone else in the background Complaint Refuses to give information Computer illiterate Calls for the CEO "Hold on let me get a pen" Calling from a vehicle 102 Card Decline "I already have their number" Call drops
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Talker (5+ minute call)
Parent calling for child
"There's no BofA near me"
Language Line
"And you're going to transfer me?"
Calls you wrong name
Don't know their security question
Pets/kids in background
Audio issue
Probably a fraudster
Actually says thank you
No one on the line
Acct frozen by state
Abusive customer
Mike makes too much noise
Lost/stolen Card
In-house transfer
Wrong number
Transfer doesn't pick up
"Just calling for information"
You can hear the TV in the background
Lost card
Standard 2.5-3 minutes
Thinks you know the other reps
Talking to someone else in the background
Complaint
Refuses to give information
Computer illiterate
Calls for the CEO
"Hold on let me get a pen"
Calling from a vehicle
102 Card Decline
"I already have their number"
Call drops