102 Card Decline You can hear the TV in the background Abusive customer Call drops In- house transfer "Just calling for information" Lost/stolen Card Pets/kids in background "Hold on let me get a pen" Parent calling for child Probably a fraudster Actually says thank you Refuses to give information Language Line Acct frozen by state Mike makes too much noise "And you're going to transfer me?" Transfer doesn't pick up Calls for the CEO Lost card Talking to someone else in the background Audio issue "There's no BofA near me" "I already have their number" Calls you wrong name Talker (5+ minute call) Complaint Wrong number No one on the line Don't know their security question Standard 2.5-3 minutes Computer illiterate Thinks you know the other reps Calling from a vehicle 102 Card Decline You can hear the TV in the background Abusive customer Call drops In- house transfer "Just calling for information" Lost/stolen Card Pets/kids in background "Hold on let me get a pen" Parent calling for child Probably a fraudster Actually says thank you Refuses to give information Language Line Acct frozen by state Mike makes too much noise "And you're going to transfer me?" Transfer doesn't pick up Calls for the CEO Lost card Talking to someone else in the background Audio issue "There's no BofA near me" "I already have their number" Calls you wrong name Talker (5+ minute call) Complaint Wrong number No one on the line Don't know their security question Standard 2.5-3 minutes Computer illiterate Thinks you know the other reps Calling from a vehicle
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
102 Card Decline
You can hear the TV in the background
Abusive customer
Call drops
In-house transfer
"Just calling for information"
Lost/stolen Card
Pets/kids in background
"Hold on let me get a pen"
Parent calling for child
Probably a fraudster
Actually says thank you
Refuses to give information
Language Line
Acct frozen by state
Mike makes too much noise
"And you're going to transfer me?"
Transfer doesn't pick up
Calls for the CEO
Lost card
Talking to someone else in the background
Audio issue
"There's no BofA near me"
"I already have their number"
Calls you wrong name
Talker (5+ minute call)
Complaint
Wrong number
No one on the line
Don't know their security question
Standard 2.5-3 minutes
Computer illiterate
Thinks you know the other reps
Calling from a vehicle