Don'tknow theirsecurityquestion102CardDeclineActuallysaysthank youTalking tosomeoneelse in thebackgroundProbablyafraudsterComplaintPets/kids inbackgroundLostcardYou canhear the TVin thebackgroundLanguageLineTransferdoesn'tpick upCalldrops"Just callingforinformation"Callsfor theCEOCallingfrom avehicle"And you'regoing totransferme?"Acctfrozenby state"Hold onlet me geta pen"Lost/stolenCardParentcallingfor childComputerilliterateAbusivecustomerMikemakes toomuchnoiseStandard2.5-3minutesRefuses togiveinformationWrongnumber"I alreadyhave theirnumber"AudioissueIn-housetransferNo oneon thelineTalker (5+minutecall)Calls youwrongname"There'sno BofAnear me"Thinksyou knowthe otherrepsDon'tknow theirsecurityquestion102CardDeclineActuallysaysthank youTalking tosomeoneelse in thebackgroundProbablyafraudsterComplaintPets/kids inbackgroundLostcardYou canhear the TVin thebackgroundLanguageLineTransferdoesn'tpick upCalldrops"Just callingforinformation"Callsfor theCEOCallingfrom avehicle"And you'regoing totransferme?"Acctfrozenby state"Hold onlet me geta pen"Lost/stolenCardParentcallingfor childComputerilliterateAbusivecustomerMikemakes toomuchnoiseStandard2.5-3minutesRefuses togiveinformationWrongnumber"I alreadyhave theirnumber"AudioissueIn-housetransferNo oneon thelineTalker (5+minutecall)Calls youwrongname"There'sno BofAnear me"Thinksyou knowthe otherreps

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Don't know their security question
  2. 102 Card Decline
  3. Actually says thank you
  4. Talking to someone else in the background
  5. Probably a fraudster
  6. Complaint
  7. Pets/kids in background
  8. Lost card
  9. You can hear the TV in the background
  10. Language Line
  11. Transfer doesn't pick up
  12. Call drops
  13. "Just calling for information"
  14. Calls for the CEO
  15. Calling from a vehicle
  16. "And you're going to transfer me?"
  17. Acct frozen by state
  18. "Hold on let me get a pen"
  19. Lost/stolen Card
  20. Parent calling for child
  21. Computer illiterate
  22. Abusive customer
  23. Mike makes too much noise
  24. Standard 2.5-3 minutes
  25. Refuses to give information
  26. Wrong number
  27. "I already have their number"
  28. Audio issue
  29. In-house transfer
  30. No one on the line
  31. Talker (5+ minute call)
  32. Calls you wrong name
  33. "There's no BofA near me"
  34. Thinks you know the other reps