Mikemakes toomuchnoiseYou canhear the TVin thebackgroundPets/kids inbackgroundCalls youwrongname102CardDeclineLanguageLineIn-housetransfer"Hold onlet me geta pen"LostcardComputerilliterateCallsfor theCEONo oneon thelineDon'tknow theirsecurityquestionParentcallingfor childCalldrops"Just callingforinformation""And you'regoing totransferme?""I alreadyhave theirnumber"Standard2.5-3minutesCallingfrom avehicleAudioissueLost/stolenCardRefuses togiveinformation"There'sno BofAnear me"Transferdoesn'tpick upWrongnumberActuallysaysthank youAcctfrozenby stateComplaintTalker (5+minutecall)AbusivecustomerTalking tosomeoneelse in thebackgroundProbablyafraudsterThinksyou knowthe otherrepsMikemakes toomuchnoiseYou canhear the TVin thebackgroundPets/kids inbackgroundCalls youwrongname102CardDeclineLanguageLineIn-housetransfer"Hold onlet me geta pen"LostcardComputerilliterateCallsfor theCEONo oneon thelineDon'tknow theirsecurityquestionParentcallingfor childCalldrops"Just callingforinformation""And you'regoing totransferme?""I alreadyhave theirnumber"Standard2.5-3minutesCallingfrom avehicleAudioissueLost/stolenCardRefuses togiveinformation"There'sno BofAnear me"Transferdoesn'tpick upWrongnumberActuallysaysthank youAcctfrozenby stateComplaintTalker (5+minutecall)AbusivecustomerTalking tosomeoneelse in thebackgroundProbablyafraudsterThinksyou knowthe otherreps

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Mike makes too much noise
  2. You can hear the TV in the background
  3. Pets/kids in background
  4. Calls you wrong name
  5. 102 Card Decline
  6. Language Line
  7. In-house transfer
  8. "Hold on let me get a pen"
  9. Lost card
  10. Computer illiterate
  11. Calls for the CEO
  12. No one on the line
  13. Don't know their security question
  14. Parent calling for child
  15. Call drops
  16. "Just calling for information"
  17. "And you're going to transfer me?"
  18. "I already have their number"
  19. Standard 2.5-3 minutes
  20. Calling from a vehicle
  21. Audio issue
  22. Lost/stolen Card
  23. Refuses to give information
  24. "There's no BofA near me"
  25. Transfer doesn't pick up
  26. Wrong number
  27. Actually says thank you
  28. Acct frozen by state
  29. Complaint
  30. Talker (5+ minute call)
  31. Abusive customer
  32. Talking to someone else in the background
  33. Probably a fraudster
  34. Thinks you know the other reps