Probably a fraudster Wrong number "I already have their number" Talker (5+ minute call) Pets/kids in background Language Line Mike makes too much noise Audio issue Lost card Actually says thank you Lost/stolen Card Call drops Transfer doesn't pick up Refuses to give information Calls you wrong name Acct frozen by state "And you're going to transfer me?" Don't know their security question In- house transfer Calls for the CEO Computer illiterate "There's no BofA near me" Calling from a vehicle Talking to someone else in the background "Hold on let me get a pen" No one on the line Parent calling for child Complaint You can hear the TV in the background "Just calling for information" Thinks you know the other reps 102 Card Decline Standard 2.5-3 minutes Abusive customer Probably a fraudster Wrong number "I already have their number" Talker (5+ minute call) Pets/kids in background Language Line Mike makes too much noise Audio issue Lost card Actually says thank you Lost/stolen Card Call drops Transfer doesn't pick up Refuses to give information Calls you wrong name Acct frozen by state "And you're going to transfer me?" Don't know their security question In- house transfer Calls for the CEO Computer illiterate "There's no BofA near me" Calling from a vehicle Talking to someone else in the background "Hold on let me get a pen" No one on the line Parent calling for child Complaint You can hear the TV in the background "Just calling for information" Thinks you know the other reps 102 Card Decline Standard 2.5-3 minutes Abusive customer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Probably a fraudster
Wrong number
"I already have their number"
Talker (5+ minute call)
Pets/kids in background
Language Line
Mike makes too much noise
Audio issue
Lost card
Actually says thank you
Lost/stolen Card
Call drops
Transfer doesn't pick up
Refuses to give information
Calls you wrong name
Acct frozen by state
"And you're going to transfer me?"
Don't know their security question
In-house transfer
Calls for the CEO
Computer illiterate
"There's no BofA near me"
Calling from a vehicle
Talking to someone else in the background
"Hold on let me get a pen"
No one on the line
Parent calling for child
Complaint
You can hear the TV in the background
"Just calling for information"
Thinks you know the other reps
102 Card Decline
Standard 2.5-3 minutes
Abusive customer