Lost/stolen Card "Hold on let me get a pen" Transfer doesn't pick up Actually says thank you Card Declined Call drops Asks for a payment plan Talker (5+ minute call) Standard 2.5-3 minutes Lost card Ghost call Calls you wrong name "I can't pay this bill!" You can hear the TV in the background In- house transfer Calling while they're driving "I can't hear you" Needs to be reconnected Complaint Pets/kids in background Mic makes too much noise Talking to someone else in the background "I have a leak" Agressive customer Wrong number Don't know their security question Parent calling for child Refuses to give information "Just calling for information" "There was a fire" Language Line Lost/stolen Card "Hold on let me get a pen" Transfer doesn't pick up Actually says thank you Card Declined Call drops Asks for a payment plan Talker (5+ minute call) Standard 2.5-3 minutes Lost card Ghost call Calls you wrong name "I can't pay this bill!" You can hear the TV in the background In- house transfer Calling while they're driving "I can't hear you" Needs to be reconnected Complaint Pets/kids in background Mic makes too much noise Talking to someone else in the background "I have a leak" Agressive customer Wrong number Don't know their security question Parent calling for child Refuses to give information "Just calling for information" "There was a fire" Language Line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Lost/stolen Card
"Hold on let me get a pen"
Transfer doesn't pick up
Actually says thank you
Card Declined
Call drops
Asks for a payment plan
Talker (5+ minute call)
Standard 2.5-3 minutes
Lost card
Ghost call
Calls you wrong name
"I can't pay this bill!"
You can hear the TV in the background
In-house transfer
Calling while they're driving
"I can't hear you"
Needs to be reconnected
Complaint
Pets/kids in background
Mic makes too much noise
Talking to someone else in the background
"I have a leak"
Agressive customer
Wrong number
Don't know their security question
Parent calling for child
Refuses to give information
"Just calling for information"
"There was a fire"
Language Line