5 CallsNoHoldUsed LessThan 5Minutes Of'Personal'AuxDemonstrateOne of the 4ME's On ACall3 CallsNoACWUtilizeLiveAssist10 CallsNo ACWAssistedA PeerIn Chat10 CallsNoHoldsRedirectedThe MemberTo KeepConversationRelevantUsed ASilentHoldDeescalatedAnEscalatedMember3 Calls OfNotatingAccountWhile OnThe CallUsed 5SilentHoldsNotated AnAccountOn TheCallUsed ChatSpace ForGuidanceOn AQuestionFree!5 CallsNoHoldUsed LessThan 5Minutes Of'Personal'AuxDemonstrateOne of the 4ME's On ACall3 CallsNoACWUtilizeLiveAssist10 CallsNo ACWAssistedA PeerIn Chat10 CallsNoHoldsRedirectedThe MemberTo KeepConversationRelevantUsed ASilentHoldDeescalatedAnEscalatedMember3 Calls OfNotatingAccountWhile OnThe CallUsed 5SilentHoldsNotated AnAccountOn TheCallUsed ChatSpace ForGuidanceOn AQuestionFree!

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 Calls No Hold
  2. Used Less Than 5 Minutes Of 'Personal' Aux
  3. Demonstrate One of the 4 ME's On A Call
  4. 3 Calls No ACW
  5. Utilize Live Assist
  6. 10 Calls No ACW
  7. Assisted A Peer In Chat
  8. 10 Calls No Holds
  9. Redirected The Member To Keep Conversation Relevant
  10. Used A Silent Hold
  11. Deescalated An Escalated Member
  12. 3 Calls Of Notating Account While On The Call
  13. Used 5 Silent Holds
  14. Notated An Account On The Call
  15. Used Chat Space For Guidance On A Question
  16. Free!