AssistedA PeerIn ChatUsed 5SilentHolds3 Calls OfNotatingAccountWhile OnThe CallDeescalatedAnEscalatedMemberUsed ChatSpace ForGuidanceOn AQuestion3 CallsNoACW5 CallsNoHold10 CallsNo ACWDemonstrateOne of the 4ME's On ACall10 CallsNoHoldsFree!Notated AnAccountOn TheCallUsed LessThan 5Minutes Of'Personal'AuxRedirectedThe MemberTo KeepConversationRelevantUtilizeLiveAssistUsed ASilentHoldAssistedA PeerIn ChatUsed 5SilentHolds3 Calls OfNotatingAccountWhile OnThe CallDeescalatedAnEscalatedMemberUsed ChatSpace ForGuidanceOn AQuestion3 CallsNoACW5 CallsNoHold10 CallsNo ACWDemonstrateOne of the 4ME's On ACall10 CallsNoHoldsFree!Notated AnAccountOn TheCallUsed LessThan 5Minutes Of'Personal'AuxRedirectedThe MemberTo KeepConversationRelevantUtilizeLiveAssistUsed ASilentHold

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted A Peer In Chat
  2. Used 5 Silent Holds
  3. 3 Calls Of Notating Account While On The Call
  4. Deescalated An Escalated Member
  5. Used Chat Space For Guidance On A Question
  6. 3 Calls No ACW
  7. 5 Calls No Hold
  8. 10 Calls No ACW
  9. Demonstrate One of the 4 ME's On A Call
  10. 10 Calls No Holds
  11. Free!
  12. Notated An Account On The Call
  13. Used Less Than 5 Minutes Of 'Personal' Aux
  14. Redirected The Member To Keep Conversation Relevant
  15. Utilize Live Assist
  16. Used A Silent Hold