Used 5SilentHoldsUtilizeLiveAssistRedirectedThe MemberTo KeepConversationRelevantUsed ChatSpace ForGuidanceOn AQuestion5 CallsNoHoldFree!3 Calls OfNotatingAccountWhile OnThe CallUsed ASilentHold3 CallsNoACWUsed LessThan 5Minutes Of'Personal'AuxNotated AnAccountOn TheCall10 CallsNoHoldsDeescalatedAnEscalatedMemberAssistedA PeerIn Chat10 CallsNo ACWDemonstrateOne of the 4ME's On ACallUsed 5SilentHoldsUtilizeLiveAssistRedirectedThe MemberTo KeepConversationRelevantUsed ChatSpace ForGuidanceOn AQuestion5 CallsNoHoldFree!3 Calls OfNotatingAccountWhile OnThe CallUsed ASilentHold3 CallsNoACWUsed LessThan 5Minutes Of'Personal'AuxNotated AnAccountOn TheCall10 CallsNoHoldsDeescalatedAnEscalatedMemberAssistedA PeerIn Chat10 CallsNo ACWDemonstrateOne of the 4ME's On ACall

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used 5 Silent Holds
  2. Utilize Live Assist
  3. Redirected The Member To Keep Conversation Relevant
  4. Used Chat Space For Guidance On A Question
  5. 5 Calls No Hold
  6. Free!
  7. 3 Calls Of Notating Account While On The Call
  8. Used A Silent Hold
  9. 3 Calls No ACW
  10. Used Less Than 5 Minutes Of 'Personal' Aux
  11. Notated An Account On The Call
  12. 10 Calls No Holds
  13. Deescalated An Escalated Member
  14. Assisted A Peer In Chat
  15. 10 Calls No ACW
  16. Demonstrate One of the 4 ME's On A Call