Used LessThan 5Minutes Of'Personal'AuxUtilizeLiveAssist3 CallsNoACWUsed ASilentHold10 CallsNoHoldsUsed ChatSpace ForGuidanceOn AQuestionDeescalatedAnEscalatedMemberDemonstrateOne of the 4ME's On ACallRedirectedThe MemberTo KeepConversationRelevant10 CallsNo ACWNotated AnAccountOn TheCallUsed 5SilentHolds3 Calls OfNotatingAccountWhile OnThe Call5 CallsNoHoldAssistedA PeerIn ChatFree!Used LessThan 5Minutes Of'Personal'AuxUtilizeLiveAssist3 CallsNoACWUsed ASilentHold10 CallsNoHoldsUsed ChatSpace ForGuidanceOn AQuestionDeescalatedAnEscalatedMemberDemonstrateOne of the 4ME's On ACallRedirectedThe MemberTo KeepConversationRelevant10 CallsNo ACWNotated AnAccountOn TheCallUsed 5SilentHolds3 Calls OfNotatingAccountWhile OnThe Call5 CallsNoHoldAssistedA PeerIn ChatFree!

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Less Than 5 Minutes Of 'Personal' Aux
  2. Utilize Live Assist
  3. 3 Calls No ACW
  4. Used A Silent Hold
  5. 10 Calls No Holds
  6. Used Chat Space For Guidance On A Question
  7. Deescalated An Escalated Member
  8. Demonstrate One of the 4 ME's On A Call
  9. Redirected The Member To Keep Conversation Relevant
  10. 10 Calls No ACW
  11. Notated An Account On The Call
  12. Used 5 Silent Holds
  13. 3 Calls Of Notating Account While On The Call
  14. 5 Calls No Hold
  15. Assisted A Peer In Chat
  16. Free!