10 CallsNoHoldsUsed 5SilentHoldsUsed ASilentHoldRedirectedThe MemberTo KeepConversationRelevant3 CallsNoACWDeescalatedAnEscalatedMember3 Calls OfNotatingAccountWhile OnThe CallNotated AnAccountOn TheCall10 CallsNo ACWDemonstrateOne of the 4ME's On ACallUsed ChatSpace ForGuidanceOn AQuestionUsed LessThan 5Minutes Of'Personal'AuxFree!AssistedA PeerIn ChatUtilizeLiveAssist5 CallsNoHold10 CallsNoHoldsUsed 5SilentHoldsUsed ASilentHoldRedirectedThe MemberTo KeepConversationRelevant3 CallsNoACWDeescalatedAnEscalatedMember3 Calls OfNotatingAccountWhile OnThe CallNotated AnAccountOn TheCall10 CallsNo ACWDemonstrateOne of the 4ME's On ACallUsed ChatSpace ForGuidanceOn AQuestionUsed LessThan 5Minutes Of'Personal'AuxFree!AssistedA PeerIn ChatUtilizeLiveAssist5 CallsNoHold

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Calls No Holds
  2. Used 5 Silent Holds
  3. Used A Silent Hold
  4. Redirected The Member To Keep Conversation Relevant
  5. 3 Calls No ACW
  6. Deescalated An Escalated Member
  7. 3 Calls Of Notating Account While On The Call
  8. Notated An Account On The Call
  9. 10 Calls No ACW
  10. Demonstrate One of the 4 ME's On A Call
  11. Used Chat Space For Guidance On A Question
  12. Used Less Than 5 Minutes Of 'Personal' Aux
  13. Free!
  14. Assisted A Peer In Chat
  15. Utilize Live Assist
  16. 5 Calls No Hold