DemonstrateOne of the 4ME's On ACall5 CallsNoHoldUsed 5SilentHoldsDeescalatedAnEscalatedMemberNotated AnAccountOn TheCall3 CallsNoACWUsed ASilentHoldRedirectedThe MemberTo KeepConversationRelevant10 CallsNoHolds3 Calls OfNotatingAccountWhile OnThe CallAssistedA PeerIn Chat10 CallsNo ACWUtilizeLiveAssistFree!Used LessThan 5Minutes Of'Personal'AuxUsed ChatSpace ForGuidanceOn AQuestionDemonstrateOne of the 4ME's On ACall5 CallsNoHoldUsed 5SilentHoldsDeescalatedAnEscalatedMemberNotated AnAccountOn TheCall3 CallsNoACWUsed ASilentHoldRedirectedThe MemberTo KeepConversationRelevant10 CallsNoHolds3 Calls OfNotatingAccountWhile OnThe CallAssistedA PeerIn Chat10 CallsNo ACWUtilizeLiveAssistFree!Used LessThan 5Minutes Of'Personal'AuxUsed ChatSpace ForGuidanceOn AQuestion

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrate One of the 4 ME's On A Call
  2. 5 Calls No Hold
  3. Used 5 Silent Holds
  4. Deescalated An Escalated Member
  5. Notated An Account On The Call
  6. 3 Calls No ACW
  7. Used A Silent Hold
  8. Redirected The Member To Keep Conversation Relevant
  9. 10 Calls No Holds
  10. 3 Calls Of Notating Account While On The Call
  11. Assisted A Peer In Chat
  12. 10 Calls No ACW
  13. Utilize Live Assist
  14. Free!
  15. Used Less Than 5 Minutes Of 'Personal' Aux
  16. Used Chat Space For Guidance On A Question