Free!3 CallsNoACW3 Calls OfNotatingAccountWhile OnThe CallUsed LessThan 5Minutes Of'Personal'AuxDemonstrateOne of the 4ME's On ACallAssistedA PeerIn ChatUsed ASilentHold10 CallsNoHoldsNotated AnAccountOn TheCallUsed ChatSpace ForGuidanceOn AQuestionUsed 5SilentHolds10 CallsNo ACW5 CallsNoHoldUtilizeLiveAssistRedirectedThe MemberTo KeepConversationRelevantDeescalatedAnEscalatedMemberFree!3 CallsNoACW3 Calls OfNotatingAccountWhile OnThe CallUsed LessThan 5Minutes Of'Personal'AuxDemonstrateOne of the 4ME's On ACallAssistedA PeerIn ChatUsed ASilentHold10 CallsNoHoldsNotated AnAccountOn TheCallUsed ChatSpace ForGuidanceOn AQuestionUsed 5SilentHolds10 CallsNo ACW5 CallsNoHoldUtilizeLiveAssistRedirectedThe MemberTo KeepConversationRelevantDeescalatedAnEscalatedMember

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. 3 Calls No ACW
  3. 3 Calls Of Notating Account While On The Call
  4. Used Less Than 5 Minutes Of 'Personal' Aux
  5. Demonstrate One of the 4 ME's On A Call
  6. Assisted A Peer In Chat
  7. Used A Silent Hold
  8. 10 Calls No Holds
  9. Notated An Account On The Call
  10. Used Chat Space For Guidance On A Question
  11. Used 5 Silent Holds
  12. 10 Calls No ACW
  13. 5 Calls No Hold
  14. Utilize Live Assist
  15. Redirected The Member To Keep Conversation Relevant
  16. Deescalated An Escalated Member