RedirectedThe MemberTo KeepConversationRelevantNotated AnAccountOn TheCallFree!10 CallsNo ACW3 CallsNoACWUsed 5SilentHoldsAssistedA PeerIn Chat10 CallsNoHoldsUsed ChatSpace ForGuidanceOn AQuestionUsed ASilentHoldUtilizeLiveAssistDeescalatedAnEscalatedMemberDemonstrateOne of the 4ME's On ACallUsed LessThan 5Minutes Of'Personal'Aux5 CallsNoHold3 Calls OfNotatingAccountWhile OnThe CallRedirectedThe MemberTo KeepConversationRelevantNotated AnAccountOn TheCallFree!10 CallsNo ACW3 CallsNoACWUsed 5SilentHoldsAssistedA PeerIn Chat10 CallsNoHoldsUsed ChatSpace ForGuidanceOn AQuestionUsed ASilentHoldUtilizeLiveAssistDeescalatedAnEscalatedMemberDemonstrateOne of the 4ME's On ACallUsed LessThan 5Minutes Of'Personal'Aux5 CallsNoHold3 Calls OfNotatingAccountWhile OnThe Call

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Redirected The Member To Keep Conversation Relevant
  2. Notated An Account On The Call
  3. Free!
  4. 10 Calls No ACW
  5. 3 Calls No ACW
  6. Used 5 Silent Holds
  7. Assisted A Peer In Chat
  8. 10 Calls No Holds
  9. Used Chat Space For Guidance On A Question
  10. Used A Silent Hold
  11. Utilize Live Assist
  12. Deescalated An Escalated Member
  13. Demonstrate One of the 4 ME's On A Call
  14. Used Less Than 5 Minutes Of 'Personal' Aux
  15. 5 Calls No Hold
  16. 3 Calls Of Notating Account While On The Call