Used ChatSpace ForGuidanceOn AQuestionUsed LessThan 5Minutes Of'Personal'AuxUtilizeLiveAssist10 CallsNo ACWDeescalatedAnEscalatedMemberUsed 5SilentHolds3 Calls OfNotatingAccountWhile OnThe Call3 CallsNoACWNotated AnAccountOn TheCallUsed ASilentHoldDemonstrateOne of the 4ME's On ACallRedirectedThe MemberTo KeepConversationRelevantAssistedA PeerIn Chat5 CallsNoHoldFree!10 CallsNoHoldsUsed ChatSpace ForGuidanceOn AQuestionUsed LessThan 5Minutes Of'Personal'AuxUtilizeLiveAssist10 CallsNo ACWDeescalatedAnEscalatedMemberUsed 5SilentHolds3 Calls OfNotatingAccountWhile OnThe Call3 CallsNoACWNotated AnAccountOn TheCallUsed ASilentHoldDemonstrateOne of the 4ME's On ACallRedirectedThe MemberTo KeepConversationRelevantAssistedA PeerIn Chat5 CallsNoHoldFree!10 CallsNoHolds

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Chat Space For Guidance On A Question
  2. Used Less Than 5 Minutes Of 'Personal' Aux
  3. Utilize Live Assist
  4. 10 Calls No ACW
  5. Deescalated An Escalated Member
  6. Used 5 Silent Holds
  7. 3 Calls Of Notating Account While On The Call
  8. 3 Calls No ACW
  9. Notated An Account On The Call
  10. Used A Silent Hold
  11. Demonstrate One of the 4 ME's On A Call
  12. Redirected The Member To Keep Conversation Relevant
  13. Assisted A Peer In Chat
  14. 5 Calls No Hold
  15. Free!
  16. 10 Calls No Holds