5 CallsNoHoldNotated AnAccountOn TheCallFree!UtilizeLiveAssistDeescalatedAnEscalatedMemberUsed LessThan 5Minutes Of'Personal'AuxAssistedA PeerIn ChatUsed ChatSpace ForGuidanceOn AQuestion10 CallsNoHoldsUsed 5SilentHolds10 CallsNo ACWDemonstrateOne of the 4ME's On ACall3 CallsNoACW3 Calls OfNotatingAccountWhile OnThe CallRedirectedThe MemberTo KeepConversationRelevantUsed ASilentHold5 CallsNoHoldNotated AnAccountOn TheCallFree!UtilizeLiveAssistDeescalatedAnEscalatedMemberUsed LessThan 5Minutes Of'Personal'AuxAssistedA PeerIn ChatUsed ChatSpace ForGuidanceOn AQuestion10 CallsNoHoldsUsed 5SilentHolds10 CallsNo ACWDemonstrateOne of the 4ME's On ACall3 CallsNoACW3 Calls OfNotatingAccountWhile OnThe CallRedirectedThe MemberTo KeepConversationRelevantUsed ASilentHold

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 Calls No Hold
  2. Notated An Account On The Call
  3. Free!
  4. Utilize Live Assist
  5. Deescalated An Escalated Member
  6. Used Less Than 5 Minutes Of 'Personal' Aux
  7. Assisted A Peer In Chat
  8. Used Chat Space For Guidance On A Question
  9. 10 Calls No Holds
  10. Used 5 Silent Holds
  11. 10 Calls No ACW
  12. Demonstrate One of the 4 ME's On A Call
  13. 3 Calls No ACW
  14. 3 Calls Of Notating Account While On The Call
  15. Redirected The Member To Keep Conversation Relevant
  16. Used A Silent Hold