UtilizeLiveAssist10 CallsNoHoldsDemonstrateOne of the 4ME's On ACallAssistedA PeerIn Chat3 CallsNoACWUsed ChatSpace ForGuidanceOn AQuestionDeescalatedAnEscalatedMemberFree!Notated AnAccountOn TheCall10 CallsNo ACWUsed 5SilentHoldsUsed ASilentHold5 CallsNoHoldRedirectedThe MemberTo KeepConversationRelevantUsed LessThan 5Minutes Of'Personal'Aux3 Calls OfNotatingAccountWhile OnThe CallUtilizeLiveAssist10 CallsNoHoldsDemonstrateOne of the 4ME's On ACallAssistedA PeerIn Chat3 CallsNoACWUsed ChatSpace ForGuidanceOn AQuestionDeescalatedAnEscalatedMemberFree!Notated AnAccountOn TheCall10 CallsNo ACWUsed 5SilentHoldsUsed ASilentHold5 CallsNoHoldRedirectedThe MemberTo KeepConversationRelevantUsed LessThan 5Minutes Of'Personal'Aux3 Calls OfNotatingAccountWhile OnThe Call

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize Live Assist
  2. 10 Calls No Holds
  3. Demonstrate One of the 4 ME's On A Call
  4. Assisted A Peer In Chat
  5. 3 Calls No ACW
  6. Used Chat Space For Guidance On A Question
  7. Deescalated An Escalated Member
  8. Free!
  9. Notated An Account On The Call
  10. 10 Calls No ACW
  11. Used 5 Silent Holds
  12. Used A Silent Hold
  13. 5 Calls No Hold
  14. Redirected The Member To Keep Conversation Relevant
  15. Used Less Than 5 Minutes Of 'Personal' Aux
  16. 3 Calls Of Notating Account While On The Call