UtilizeLiveAssistDemonstrateOne of the 4ME's On ACall3 CallsNoACWUsed ASilentHoldNotated AnAccountOn TheCall5 CallsNoHold3 Calls OfNotatingAccountWhile OnThe Call10 CallsNoHoldsRedirectedThe MemberTo KeepConversationRelevant10 CallsNo ACWUsed ChatSpace ForGuidanceOn AQuestionUsed 5SilentHoldsUsed LessThan 5Minutes Of'Personal'AuxAssistedA PeerIn ChatFree!DeescalatedAnEscalatedMemberUtilizeLiveAssistDemonstrateOne of the 4ME's On ACall3 CallsNoACWUsed ASilentHoldNotated AnAccountOn TheCall5 CallsNoHold3 Calls OfNotatingAccountWhile OnThe Call10 CallsNoHoldsRedirectedThe MemberTo KeepConversationRelevant10 CallsNo ACWUsed ChatSpace ForGuidanceOn AQuestionUsed 5SilentHoldsUsed LessThan 5Minutes Of'Personal'AuxAssistedA PeerIn ChatFree!DeescalatedAnEscalatedMember

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize Live Assist
  2. Demonstrate One of the 4 ME's On A Call
  3. 3 Calls No ACW
  4. Used A Silent Hold
  5. Notated An Account On The Call
  6. 5 Calls No Hold
  7. 3 Calls Of Notating Account While On The Call
  8. 10 Calls No Holds
  9. Redirected The Member To Keep Conversation Relevant
  10. 10 Calls No ACW
  11. Used Chat Space For Guidance On A Question
  12. Used 5 Silent Holds
  13. Used Less Than 5 Minutes Of 'Personal' Aux
  14. Assisted A Peer In Chat
  15. Free!
  16. Deescalated An Escalated Member