UtilizeLiveAssistFree!10 CallsNoHoldsUsed ASilentHold3 Calls OfNotatingAccountWhile OnThe CallDeescalatedAnEscalatedMemberUsed 5SilentHoldsUsed ChatSpace ForGuidanceOn AQuestionRedirectedThe MemberTo KeepConversationRelevantUsed LessThan 5Minutes Of'Personal'Aux10 CallsNo ACWDemonstrateOne of the 4ME's On ACallAssistedA PeerIn ChatNotated AnAccountOn TheCall5 CallsNoHold3 CallsNoACWUtilizeLiveAssistFree!10 CallsNoHoldsUsed ASilentHold3 Calls OfNotatingAccountWhile OnThe CallDeescalatedAnEscalatedMemberUsed 5SilentHoldsUsed ChatSpace ForGuidanceOn AQuestionRedirectedThe MemberTo KeepConversationRelevantUsed LessThan 5Minutes Of'Personal'Aux10 CallsNo ACWDemonstrateOne of the 4ME's On ACallAssistedA PeerIn ChatNotated AnAccountOn TheCall5 CallsNoHold3 CallsNoACW

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize Live Assist
  2. Free!
  3. 10 Calls No Holds
  4. Used A Silent Hold
  5. 3 Calls Of Notating Account While On The Call
  6. Deescalated An Escalated Member
  7. Used 5 Silent Holds
  8. Used Chat Space For Guidance On A Question
  9. Redirected The Member To Keep Conversation Relevant
  10. Used Less Than 5 Minutes Of 'Personal' Aux
  11. 10 Calls No ACW
  12. Demonstrate One of the 4 ME's On A Call
  13. Assisted A Peer In Chat
  14. Notated An Account On The Call
  15. 5 Calls No Hold
  16. 3 Calls No ACW