Used LessThan 5Minutes Of'Personal'Aux10 CallsNo ACWUsed ASilentHold3 CallsNoACWDemonstrateOne of the 4ME's On ACallDeescalatedAnEscalatedMemberUtilizeLiveAssist10 CallsNoHoldsUsed 5SilentHoldsNotated AnAccountOn TheCallRedirectedThe MemberTo KeepConversationRelevantFree!3 Calls OfNotatingAccountWhile OnThe Call5 CallsNoHoldUsed ChatSpace ForGuidanceOn AQuestionAssistedA PeerIn ChatUsed LessThan 5Minutes Of'Personal'Aux10 CallsNo ACWUsed ASilentHold3 CallsNoACWDemonstrateOne of the 4ME's On ACallDeescalatedAnEscalatedMemberUtilizeLiveAssist10 CallsNoHoldsUsed 5SilentHoldsNotated AnAccountOn TheCallRedirectedThe MemberTo KeepConversationRelevantFree!3 Calls OfNotatingAccountWhile OnThe Call5 CallsNoHoldUsed ChatSpace ForGuidanceOn AQuestionAssistedA PeerIn Chat

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Less Than 5 Minutes Of 'Personal' Aux
  2. 10 Calls No ACW
  3. Used A Silent Hold
  4. 3 Calls No ACW
  5. Demonstrate One of the 4 ME's On A Call
  6. Deescalated An Escalated Member
  7. Utilize Live Assist
  8. 10 Calls No Holds
  9. Used 5 Silent Holds
  10. Notated An Account On The Call
  11. Redirected The Member To Keep Conversation Relevant
  12. Free!
  13. 3 Calls Of Notating Account While On The Call
  14. 5 Calls No Hold
  15. Used Chat Space For Guidance On A Question
  16. Assisted A Peer In Chat