RedirectedThe MemberTo KeepConversationRelevant10 CallsNo ACWUsed 5SilentHoldsUsed ASilentHold5 CallsNoHold3 Calls OfNotatingAccountWhile OnThe Call10 CallsNoHolds3 CallsNoACWUtilizeLiveAssistUsed LessThan 5Minutes Of'Personal'AuxUsed ChatSpace ForGuidanceOn AQuestionDemonstrateOne of the 4ME's On ACallFree!DeescalatedAnEscalatedMemberNotated AnAccountOn TheCallAssistedA PeerIn ChatRedirectedThe MemberTo KeepConversationRelevant10 CallsNo ACWUsed 5SilentHoldsUsed ASilentHold5 CallsNoHold3 Calls OfNotatingAccountWhile OnThe Call10 CallsNoHolds3 CallsNoACWUtilizeLiveAssistUsed LessThan 5Minutes Of'Personal'AuxUsed ChatSpace ForGuidanceOn AQuestionDemonstrateOne of the 4ME's On ACallFree!DeescalatedAnEscalatedMemberNotated AnAccountOn TheCallAssistedA PeerIn Chat

Call Control - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Redirected The Member To Keep Conversation Relevant
  2. 10 Calls No ACW
  3. Used 5 Silent Holds
  4. Used A Silent Hold
  5. 5 Calls No Hold
  6. 3 Calls Of Notating Account While On The Call
  7. 10 Calls No Holds
  8. 3 Calls No ACW
  9. Utilize Live Assist
  10. Used Less Than 5 Minutes Of 'Personal' Aux
  11. Used Chat Space For Guidance On A Question
  12. Demonstrate One of the 4 ME's On A Call
  13. Free!
  14. Deescalated An Escalated Member
  15. Notated An Account On The Call
  16. Assisted A Peer In Chat