AppreciatesbusinessOfferspaperless+ benefitEnrolls inpaperlessInformsclt TX willbe easyFormsconnectionw/ cltIncorporateyourpersonalityinto the callIdentifiesa need forcoverageOfferscoveragereviewAppliesgrouprateCLTappreciatesyourservice"Is thereanythingelse I canhelp you withtoday?"AppliesHEATMaintainspositivetoneSummarizedthe callChangesdirection ofcall - if cltis upsetOffers X-quote+benefit"Happyto help"Usescheck toproceedCongratulatesthe cltMatchesclt'stoneUses clt'sname 3timesProactivelymentionsdiscountsare appliedBindsx-quoteLinksacct fordiscountsAppreciatesbusinessOfferspaperless+ benefitEnrolls inpaperlessInformsclt TX willbe easyFormsconnectionw/ cltIncorporateyourpersonalityinto the callIdentifiesa need forcoverageOfferscoveragereviewAppliesgrouprateCLTappreciatesyourservice"Is thereanythingelse I canhelp you withtoday?"AppliesHEATMaintainspositivetoneSummarizedthe callChangesdirection ofcall - if cltis upsetOffers X-quote+benefit"Happyto help"Usescheck toproceedCongratulatesthe cltMatchesclt'stoneUses clt'sname 3timesProactivelymentionsdiscountsare appliedBindsx-quoteLinksacct fordiscounts

Thomas - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appreciates business
  2. Offers paperless + benefit
  3. Enrolls in paperless
  4. Informs clt TX will be easy
  5. Forms connection w/ clt
  6. Incorporate your personality into the call
  7. Identifies a need for coverage
  8. Offers coverage review
  9. Applies group rate
  10. CLT appreciates your service
  11. "Is there anything else I can help you with today?"
  12. Applies HEAT
  13. Maintains positive tone
  14. Summarized the call
  15. Changes direction of call - if clt is upset
  16. Offers X-quote + benefit
  17. "Happy to help"
  18. Uses check to proceed
  19. Congratulates the clt
  20. Matches clt's tone
  21. Uses clt's name 3 times
  22. Proactively mentions discounts are applied
  23. Binds x-quote
  24. Links acct for discounts