I can onlyimagine whatyou must begoing throughI am sorryyou aregoingthrough thisThank youforremainingso positiveI wouldbe upsettooLet me seeif I canresolvethis for youI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm sorry fortheinconvenienceI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI'm sorry you'vehad to callmultiple timesabout the sameissueI want to getto the bottomof this just asmuch as youdoI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.That'sabsolutelyunderstandableI'm sodisappointed tohear yourparcel hasn'treached youyetI'm sorry for thedelay...thankyou so muchfor yourpatienceThat soundsreally difficult,can you tellme moreabout...I want to help asmuch as possible,do you mind if Iask you a fewmore questions?You musthave feltso...I'm sosorry that'shappenedto youI canunderstandwhy you areso angry/frustratedI would beasking thesamequestions asyou areI can seethis is ahorrible timefor youIt's totallynatural thatyou wouldfeel this wayDon't worry, Ioften makethat mistakemyselfI will doeverythingpossible tohelp you outI can onlyimagine whatyou must begoing throughI am sorryyou aregoingthrough thisThank youforremainingso positiveI wouldbe upsettooLet me seeif I canresolvethis for youI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm sorry fortheinconvenienceI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI'm sorry you'vehad to callmultiple timesabout the sameissueI want to getto the bottomof this just asmuch as youdoI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.That'sabsolutelyunderstandableI'm sodisappointed tohear yourparcel hasn'treached youyetI'm sorry for thedelay...thankyou so muchfor yourpatienceThat soundsreally difficult,can you tellme moreabout...I want to help asmuch as possible,do you mind if Iask you a fewmore questions?You musthave feltso...I'm sosorry that'shappenedto youI canunderstandwhy you areso angry/frustratedI would beasking thesamequestions asyou areI can seethis is ahorrible timefor youIt's totallynatural thatyou wouldfeel this wayDon't worry, Ioften makethat mistakemyselfI will doeverythingpossible tohelp you out

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can only imagine what you must be going through
  2. I am sorry you are going through this
  3. Thank you for remaining so positive
  4. I would be upset too
  5. Let me see if I can resolve this for you
  6. I've had something like this happen before - I know how frustrating it can feel
  7. I'm sorry for the inconvenience
  8. I'm so glad you contacted us about that, it's important that we get it fixed
  9. I'm sorry you've had to call multiple times about the same issue
  10. I want to get to the bottom of this just as much as you do
  11. I understand you are worried about receiving your order on time. I would feel that too.
  12. That's absolutely understandable
  13. I'm so disappointed to hear your parcel hasn't reached you yet
  14. I'm sorry for the delay...thank you so much for your patience
  15. That sounds really difficult, can you tell me more about...
  16. I want to help as much as possible, do you mind if I ask you a few more questions?
  17. You must have felt so...
  18. I'm so sorry that's happened to you
  19. I can understand why you are so angry/ frustrated
  20. I would be asking the same questions as you are
  21. I can see this is a horrible time for you
  22. It's totally natural that you would feel this way
  23. Don't worry, I often make that mistake myself
  24. I will do everything possible to help you out