I wouldbe upsettooYou musthave feltso...I am sorryyou aregoingthrough thisThat soundsreally difficult,can you tellme moreabout...It's totallynatural thatyou wouldfeel this wayI would beasking thesamequestions asyou areI will doeverythingpossible tohelp you outThank youforremainingso positiveI'm sorry you'vehad to callmultiple timesabout the sameissueI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm sosorry that'shappenedto youI'm sorry for thedelay...thankyou so muchfor yourpatienceI can onlyimagine whatyou must begoing throughLet me seeif I canresolvethis for youI canunderstandwhy you areso angry/frustratedI'm sorry fortheinconvenienceI want to getto the bottomof this just asmuch as youdoI'm sodisappointed tohear yourparcel hasn'treached youyetI can seethis is ahorrible timefor youI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.That'sabsolutelyunderstandableDon't worry, Ioften makethat mistakemyselfI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI wouldbe upsettooYou musthave feltso...I am sorryyou aregoingthrough thisThat soundsreally difficult,can you tellme moreabout...It's totallynatural thatyou wouldfeel this wayI would beasking thesamequestions asyou areI will doeverythingpossible tohelp you outThank youforremainingso positiveI'm sorry you'vehad to callmultiple timesabout the sameissueI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm sosorry that'shappenedto youI'm sorry for thedelay...thankyou so muchfor yourpatienceI can onlyimagine whatyou must begoing throughLet me seeif I canresolvethis for youI canunderstandwhy you areso angry/frustratedI'm sorry fortheinconvenienceI want to getto the bottomof this just asmuch as youdoI'm sodisappointed tohear yourparcel hasn'treached youyetI can seethis is ahorrible timefor youI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.That'sabsolutelyunderstandableDon't worry, Ioften makethat mistakemyselfI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI've hadsomething likethis happenbefore - I knowhow frustrating itcan feel

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I would be upset too
  2. You must have felt so...
  3. I am sorry you are going through this
  4. That sounds really difficult, can you tell me more about...
  5. It's totally natural that you would feel this way
  6. I would be asking the same questions as you are
  7. I will do everything possible to help you out
  8. Thank you for remaining so positive
  9. I'm sorry you've had to call multiple times about the same issue
  10. I want to help as much as possible, do you mind if I ask you a few more questions?
  11. I'm so sorry that's happened to you
  12. I'm sorry for the delay...thank you so much for your patience
  13. I can only imagine what you must be going through
  14. Let me see if I can resolve this for you
  15. I can understand why you are so angry/ frustrated
  16. I'm sorry for the inconvenience
  17. I want to get to the bottom of this just as much as you do
  18. I'm so disappointed to hear your parcel hasn't reached you yet
  19. I can see this is a horrible time for you
  20. I understand you are worried about receiving your order on time. I would feel that too.
  21. That's absolutely understandable
  22. Don't worry, I often make that mistake myself
  23. I'm so glad you contacted us about that, it's important that we get it fixed
  24. I've had something like this happen before - I know how frustrating it can feel