Let me seeif I canresolvethis for youI'm sorry fortheinconvenienceIt's totallynatural thatyou wouldfeel this wayI'm sorry you'vehad to callmultiple timesabout the sameissueI wouldbe upsettooI would beasking thesamequestions asyou areI will doeverythingpossible tohelp you outThat soundsreally difficult,can you tellme moreabout...I'm sorry for thedelay...thankyou so muchfor yourpatienceI am sorryyou aregoingthrough thisI want to help asmuch as possible,do you mind if Iask you a fewmore questions?That'sabsolutelyunderstandableI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.I've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI want to getto the bottomof this just asmuch as youdoI'm sodisappointed tohear yourparcel hasn'treached youyetI can seethis is ahorrible timefor youYou musthave feltso...Thank youforremainingso positiveI canunderstandwhy you areso angry/frustratedI'm sosorry that'shappenedto youDon't worry, Ioften makethat mistakemyselfI can onlyimagine whatyou must begoing throughLet me seeif I canresolvethis for youI'm sorry fortheinconvenienceIt's totallynatural thatyou wouldfeel this wayI'm sorry you'vehad to callmultiple timesabout the sameissueI wouldbe upsettooI would beasking thesamequestions asyou areI will doeverythingpossible tohelp you outThat soundsreally difficult,can you tellme moreabout...I'm sorry for thedelay...thankyou so muchfor yourpatienceI am sorryyou aregoingthrough thisI want to help asmuch as possible,do you mind if Iask you a fewmore questions?That'sabsolutelyunderstandableI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.I've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI want to getto the bottomof this just asmuch as youdoI'm sodisappointed tohear yourparcel hasn'treached youyetI can seethis is ahorrible timefor youYou musthave feltso...Thank youforremainingso positiveI canunderstandwhy you areso angry/frustratedI'm sosorry that'shappenedto youDon't worry, Ioften makethat mistakemyselfI can onlyimagine whatyou must begoing through

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me see if I can resolve this for you
  2. I'm sorry for the inconvenience
  3. It's totally natural that you would feel this way
  4. I'm sorry you've had to call multiple times about the same issue
  5. I would be upset too
  6. I would be asking the same questions as you are
  7. I will do everything possible to help you out
  8. That sounds really difficult, can you tell me more about...
  9. I'm sorry for the delay...thank you so much for your patience
  10. I am sorry you are going through this
  11. I want to help as much as possible, do you mind if I ask you a few more questions?
  12. That's absolutely understandable
  13. I understand you are worried about receiving your order on time. I would feel that too.
  14. I've had something like this happen before - I know how frustrating it can feel
  15. I'm so glad you contacted us about that, it's important that we get it fixed
  16. I want to get to the bottom of this just as much as you do
  17. I'm so disappointed to hear your parcel hasn't reached you yet
  18. I can see this is a horrible time for you
  19. You must have felt so...
  20. Thank you for remaining so positive
  21. I can understand why you are so angry/ frustrated
  22. I'm so sorry that's happened to you
  23. Don't worry, I often make that mistake myself
  24. I can only imagine what you must be going through