(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I can see this is a horrible time for you
Don't worry, I often make that mistake myself
I would be upset too
I want to get to the bottom of this just as much as you do
It's totally natural that you would feel this way
I'm sorry for the delay...thank you so much for your patience
You must have felt so...
I would be asking the same questions as you are
I've had something like this happen before - I know how frustrating it can feel
I'm so glad you contacted us about that, it's important that we get it fixed
I can only imagine what you must be going through
I can understand why you are so angry/ frustrated
I'm so sorry that's happened to you
I'm sorry you've had to call multiple times about the same issue
I understand you are worried about receiving your order on time. I would feel that too.
That's absolutely understandable
I'm sorry for the inconvenience
Thank you for remaining so positive
I'm so disappointed to hear your parcel hasn't reached you yet
I will do everything possible to help you out
Let me see if I can resolve this for you
I want to help as much as possible, do you mind if I ask you a few more questions?
I am sorry you are going through this
That sounds really difficult, can you tell me more about...
