(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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It's totally natural that you would feel this way
I will do everything possible to help you out
I want to help as much as possible, do you mind if I ask you a few more questions?
I'm sorry you've had to call multiple times about the same issue
I understand you are worried about receiving your order on time. I would feel that too.
I can see this is a horrible time for you
I can understand why you are so angry/ frustrated
I want to get to the bottom of this just as much as you do
Let me see if I can resolve this for you
I'm so glad you contacted us about that, it's important that we get it fixed
I would be asking the same questions as you are
I would be upset too
I'm sorry for the inconvenience
That's absolutely understandable
I'm sorry for the delay...thank you so much for your patience
I am sorry you are going through this
I've had something like this happen before - I know how frustrating it can feel
That sounds really difficult, can you tell me more about...
I'm so disappointed to hear your parcel hasn't reached you yet
