(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I can see this is a horrible time for you
I can understand why you are so angry/ frustrated
You must have felt so...
I will do everything possible to help you out
I want to help as much as possible, do you mind if I ask you a few more questions?
That's absolutely understandable
I'm sorry you've had to call multiple times about the same issue
I would be upset too
It's totally natural that you would feel this way
I'm so disappointed to hear your parcel hasn't reached you yet
That sounds really difficult, can you tell me more about...
I want to get to the bottom of this just as much as you do
I am sorry you are going through this
I would be asking the same questions as you are
I can only imagine what you must be going through
I'm sorry for the delay...thank you so much for your patience
I understand you are worried about receiving your order on time. I would feel that too.
I'm sorry for the inconvenience
I'm so glad you contacted us about that, it's important that we get it fixed
Thank you for remaining so positive
I'm so sorry that's happened to you
I've had something like this happen before - I know how frustrating it can feel
