(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I want to help as much as possible, do you mind if I ask you a few more questions?
It's totally natural that you would feel this way
That's absolutely understandable
I'm so glad you contacted us about that, it's important that we get it fixed
I'm sorry for the delay...thank you so much for your patience
Thank you for remaining so positive
I can see this is a horrible time for you
I understand you are worried about receiving your order on time. I would feel that too.
I want to get to the bottom of this just as much as you do
You must have felt so...
I'm sorry you've had to call multiple times about the same issue
I'm so sorry that's happened to you
Let me see if I can resolve this for you
I'm sorry for the inconvenience
That sounds really difficult, can you tell me more about...
I can understand why you are so angry/ frustrated
I can only imagine what you must be going through
Don't worry, I often make that mistake myself
I've had something like this happen before - I know how frustrating it can feel
I would be asking the same questions as you are
I would be upset too
I'm so disappointed to hear your parcel hasn't reached you yet
