(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I would be asking the same questions as you are
I can understand why you are so angry/ frustrated
I want to get to the bottom of this just as much as you do
I will do everything possible to help you out
It's totally natural that you would feel this way
You must have felt so...
I understand you are worried about receiving your order on time. I would feel that too.
Don't worry, I often make that mistake myself
I'm so glad you contacted us about that, it's important that we get it fixed
That sounds really difficult, can you tell me more about...
I would be upset too
I want to help as much as possible, do you mind if I ask you a few more questions?
I'm sorry for the inconvenience
I'm sorry for the delay...thank you so much for your patience
That's absolutely understandable
I've had something like this happen before - I know how frustrating it can feel
I can see this is a horrible time for you
I am sorry you are going through this
I can only imagine what you must be going through
I'm so sorry that's happened to you
Thank you for remaining so positive
Let me see if I can resolve this for you
I'm sorry you've had to call multiple times about the same issue
I'm so disappointed to hear your parcel hasn't reached you yet
