I understand youare worriedabout receivingyour order ontime. I wouldfeel that too.That'sabsolutelyunderstandableI'm sodisappointed tohear yourparcel hasn'treached youyetDon't worry, Ioften makethat mistakemyselfI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm sorry you'vehad to callmultiple timesabout the sameissueI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I can onlyimagine whatyou must begoing throughThank youforremainingso positiveI would beasking thesamequestions asyou areIt's totallynatural thatyou wouldfeel this wayI'm sorry fortheinconvenienceI want to getto the bottomof this just asmuch as youdoLet me seeif I canresolvethis for youI wouldbe upsettooI will doeverythingpossible tohelp you outI'm sorry for thedelay...thankyou so muchfor yourpatienceI canunderstandwhy you areso angry/frustratedI am sorryyou aregoingthrough thisThat soundsreally difficult,can you tellme moreabout...I'm sosorry that'shappenedto youI can seethis is ahorrible timefor youYou musthave feltso...I understand youare worriedabout receivingyour order ontime. I wouldfeel that too.That'sabsolutelyunderstandableI'm sodisappointed tohear yourparcel hasn'treached youyetDon't worry, Ioften makethat mistakemyselfI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm sorry you'vehad to callmultiple timesabout the sameissueI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I can onlyimagine whatyou must begoing throughThank youforremainingso positiveI would beasking thesamequestions asyou areIt's totallynatural thatyou wouldfeel this wayI'm sorry fortheinconvenienceI want to getto the bottomof this just asmuch as youdoLet me seeif I canresolvethis for youI wouldbe upsettooI will doeverythingpossible tohelp you outI'm sorry for thedelay...thankyou so muchfor yourpatienceI canunderstandwhy you areso angry/frustratedI am sorryyou aregoingthrough thisThat soundsreally difficult,can you tellme moreabout...I'm sosorry that'shappenedto youI can seethis is ahorrible timefor youYou musthave feltso...

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand you are worried about receiving your order on time. I would feel that too.
  2. That's absolutely understandable
  3. I'm so disappointed to hear your parcel hasn't reached you yet
  4. Don't worry, I often make that mistake myself
  5. I'm so glad you contacted us about that, it's important that we get it fixed
  6. I've had something like this happen before - I know how frustrating it can feel
  7. I'm sorry you've had to call multiple times about the same issue
  8. I want to help as much as possible, do you mind if I ask you a few more questions?
  9. I can only imagine what you must be going through
  10. Thank you for remaining so positive
  11. I would be asking the same questions as you are
  12. It's totally natural that you would feel this way
  13. I'm sorry for the inconvenience
  14. I want to get to the bottom of this just as much as you do
  15. Let me see if I can resolve this for you
  16. I would be upset too
  17. I will do everything possible to help you out
  18. I'm sorry for the delay...thank you so much for your patience
  19. I can understand why you are so angry/ frustrated
  20. I am sorry you are going through this
  21. That sounds really difficult, can you tell me more about...
  22. I'm so sorry that's happened to you
  23. I can see this is a horrible time for you
  24. You must have felt so...