Don't worry, Ioften makethat mistakemyselfI'm sodisappointed tohear yourparcel hasn'treached youyetI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I canunderstandwhy you areso angry/frustratedThat soundsreally difficult,can you tellme moreabout...You musthave feltso...I'm sosorry that'shappenedto youI can seethis is ahorrible timefor youI will doeverythingpossible tohelp you outThank youforremainingso positiveI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelThat'sabsolutelyunderstandableI'm sorry fortheinconvenienceI would beasking thesamequestions asyou areI wouldbe upsettooI'm sorry for thedelay...thankyou so muchfor yourpatienceI am sorryyou aregoingthrough thisI can onlyimagine whatyou must begoing throughI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.I want to getto the bottomof this just asmuch as youdoLet me seeif I canresolvethis for youI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI'm sorry you'vehad to callmultiple timesabout the sameissueIt's totallynatural thatyou wouldfeel this wayDon't worry, Ioften makethat mistakemyselfI'm sodisappointed tohear yourparcel hasn'treached youyetI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I canunderstandwhy you areso angry/frustratedThat soundsreally difficult,can you tellme moreabout...You musthave feltso...I'm sosorry that'shappenedto youI can seethis is ahorrible timefor youI will doeverythingpossible tohelp you outThank youforremainingso positiveI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelThat'sabsolutelyunderstandableI'm sorry fortheinconvenienceI would beasking thesamequestions asyou areI wouldbe upsettooI'm sorry for thedelay...thankyou so muchfor yourpatienceI am sorryyou aregoingthrough thisI can onlyimagine whatyou must begoing throughI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.I want to getto the bottomof this just asmuch as youdoLet me seeif I canresolvethis for youI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedI'm sorry you'vehad to callmultiple timesabout the sameissueIt's totallynatural thatyou wouldfeel this way

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Don't worry, I often make that mistake myself
  2. I'm so disappointed to hear your parcel hasn't reached you yet
  3. I want to help as much as possible, do you mind if I ask you a few more questions?
  4. I can understand why you are so angry/ frustrated
  5. That sounds really difficult, can you tell me more about...
  6. You must have felt so...
  7. I'm so sorry that's happened to you
  8. I can see this is a horrible time for you
  9. I will do everything possible to help you out
  10. Thank you for remaining so positive
  11. I've had something like this happen before - I know how frustrating it can feel
  12. That's absolutely understandable
  13. I'm sorry for the inconvenience
  14. I would be asking the same questions as you are
  15. I would be upset too
  16. I'm sorry for the delay...thank you so much for your patience
  17. I am sorry you are going through this
  18. I can only imagine what you must be going through
  19. I understand you are worried about receiving your order on time. I would feel that too.
  20. I want to get to the bottom of this just as much as you do
  21. Let me see if I can resolve this for you
  22. I'm so glad you contacted us about that, it's important that we get it fixed
  23. I'm sorry you've had to call multiple times about the same issue
  24. It's totally natural that you would feel this way