(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Quoted Correct Information
Asked Probing Questions
Utilized Resources
Provided Recap
Read Disclaimer
Showed Confidence
Documented Correctly
Offered Call Ref #
"Thank You"
Communicated W/ Caller
Actively listened
Polite
Showed Overall Professionalism
Conducted Research
Asked "Is there anything else I can assist you with?"
