3RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTOEC FIBERCUSTOMERLOGGEDOUT OFSTBCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGFIRSTLIGHTBOTRANSFERCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDCALLEXCEEDS30MINUTESCUSTOMERHASANOTHERPHONE CORDTHEY CANTRYEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGERLOOSECABLECAUSEDISSUECALLERRESOLVESISSUETHEMSELVESCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKCUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFISUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLYCUSTOMERARGUESDNPSTATUSRESOLVEDISSUE BYRESTORINGPOWER TOBBUCUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCALLERAPOLOGIZESAFTERBEING IRATECUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDCUSTOMER'SEMAILCLIENT ISPOP3CUSTOMERHAS LESSTHAN 500EMAILS ININBOXACTUALISSUERESOLVED INLESS THAN 5MINUTESCUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDGMA TVTROUBLESHOOTINGCALLCALLERHANDSPHONE TOSOMEONEELSEEMAILACCOUNTDISABLEDDUE TOABUSEINAVAILABLEFOR MORETHAN 20MINUTES3RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTOEC FIBERCUSTOMERLOGGEDOUT OFSTBCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGFIRSTLIGHTBOTRANSFERCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDCALLEXCEEDS30MINUTESCUSTOMERHASANOTHERPHONE CORDTHEY CANTRYEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGERLOOSECABLECAUSEDISSUECALLERRESOLVESISSUETHEMSELVESCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKCUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFISUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLYCUSTOMERARGUESDNPSTATUSRESOLVEDISSUE BYRESTORINGPOWER TOBBUCUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCALLERAPOLOGIZESAFTERBEING IRATECUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDCUSTOMER'SEMAILCLIENT ISPOP3CUSTOMERHAS LESSTHAN 500EMAILS ININBOXACTUALISSUERESOLVED INLESS THAN 5MINUTESCUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDGMA TVTROUBLESHOOTINGCALLCALLERHANDSPHONE TOSOMEONEELSEEMAILACCOUNTDISABLEDDUE TOABUSEINAVAILABLEFOR MORETHAN 20MINUTES

POD 4 hard mode - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3RD PARTY ISSUE, BUT CUSTOMER INSISTS ITS NOT
  2. OEC FIBER CUSTOMER LOGGED OUT OF STB
  3. CUSTOMER HAS A DSL/CABLE MODEM NOT LISTED ON SPOG
  4. FIRSTLIGHT BO TRANSFER
  5. CUSTOMER HAS CALIX ROUTER, BUT YOU CAN'T LOCATE IN CLOUD
  6. CALL EXCEEDS 30 MINUTES
  7. CUSTOMER HAS ANOTHER PHONE CORD THEY CAN TRY
  8. EMAIL LEAD DOESN'T RESPOND TO REQUEST FOR HELP FOR 2 MINUTES OR LONGER
  9. LOOSE CABLE CAUSED ISSUE
  10. CALLER RESOLVES ISSUE THEMSELVES
  11. CUSTOMER REPLIES WITH "THAT'S THE ONLY NUMBER I GOT" WHEN VERIFIYING BEST CALLBACK
  12. CUSTOMER NOT HOME TO TROUBLESHOOT, BUT GIVES YOU NUMBER OF SOMEONE WHO IS
  13. OEC FIBER CUSTOMER COMPLAINS ABOUT SLOW INTERNET
  14. CUSTOMER NEEDS ASSISTANCE CONNECTING NEW DEVICE TO WIFI
  15. SUPERVISOR RESPONDS TO TICKET APPROVAL REQUEST IN LESS THAN 30 SECONDS
  16. CUSTOMER PRONOUCNES "CALIX / LINKSYS" CORRECTLY
  17. CUSTOMER ARGUES DNP STATUS
  18. RESOLVED ISSUE BY RESTORING POWER TO BBU
  19. CUSTOMER DOESN'T KNOW WHERE THEIR INTERNET EQUIPMENT IS
  20. CALLER APOLOGIZES AFTER BEING IRATE
  21. CUSTOMER REPLIES WITH "A MILLION DOLLARS" WHEN ASKED IF FURTHER ASSISTANCE IS NEEDED
  22. CUSTOMER'S EMAIL CLIENT IS POP3
  23. CUSTOMER HAS LESS THAN 500 EMAILS IN INBOX
  24. ACTUAL ISSUE RESOLVED IN LESS THAN 5 MINUTES
  25. CUSTOMER HAS CLEVER / FUNNY / UNIQUE WIFI SSID
  26. GMA TV TROUBLESHOOTING CALL
  27. CALLER HANDS PHONE TO SOMEONE ELSE
  28. EMAIL ACCOUNT DISABLED DUE TO ABUSE
  29. IN AVAILABLE FOR MORE THAN 20 MINUTES