CALLERHANDSPHONE TOSOMEONEELSESUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSCUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKOEC FIBERCUSTOMERLOGGEDOUT OFSTBCALLERAPOLOGIZESAFTERBEING IRATECUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDCUSTOMER'SEMAILCLIENT ISPOP33RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTLOOSECABLECAUSEDISSUECUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGACTUALISSUERESOLVED INLESS THAN 5MINUTESCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFIEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGERCALLERRESOLVESISSUETHEMSELVESCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLYRESOLVEDISSUE BYRESTORINGPOWER TOBBUCUSTOMERHASANOTHERPHONE CORDTHEY CANTRYCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDFIRSTLIGHTBOTRANSFERCUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDINAVAILABLEFOR MORETHAN 20MINUTESCALLEXCEEDS30MINUTESGMA TVTROUBLESHOOTINGCALLEMAILACCOUNTDISABLEDDUE TOABUSECUSTOMERHAS LESSTHAN 500EMAILS ININBOXCUSTOMERARGUESDNPSTATUSCALLERHANDSPHONE TOSOMEONEELSESUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSCUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKOEC FIBERCUSTOMERLOGGEDOUT OFSTBCALLERAPOLOGIZESAFTERBEING IRATECUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDCUSTOMER'SEMAILCLIENT ISPOP33RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTLOOSECABLECAUSEDISSUECUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGACTUALISSUERESOLVED INLESS THAN 5MINUTESCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFIEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGERCALLERRESOLVESISSUETHEMSELVESCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLYRESOLVEDISSUE BYRESTORINGPOWER TOBBUCUSTOMERHASANOTHERPHONE CORDTHEY CANTRYCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDFIRSTLIGHTBOTRANSFERCUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDINAVAILABLEFOR MORETHAN 20MINUTESCALLEXCEEDS30MINUTESGMA TVTROUBLESHOOTINGCALLEMAILACCOUNTDISABLEDDUE TOABUSECUSTOMERHAS LESSTHAN 500EMAILS ININBOXCUSTOMERARGUESDNPSTATUS

POD 4 hard mode - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CALLER HANDS PHONE TO SOMEONE ELSE
  2. SUPERVISOR RESPONDS TO TICKET APPROVAL REQUEST IN LESS THAN 30 SECONDS
  3. CUSTOMER DOESN'T KNOW WHERE THEIR INTERNET EQUIPMENT IS
  4. CUSTOMER REPLIES WITH "THAT'S THE ONLY NUMBER I GOT" WHEN VERIFIYING BEST CALLBACK
  5. OEC FIBER CUSTOMER LOGGED OUT OF STB
  6. CALLER APOLOGIZES AFTER BEING IRATE
  7. CUSTOMER HAS CLEVER / FUNNY / UNIQUE WIFI SSID
  8. CUSTOMER'S EMAIL CLIENT IS POP3
  9. 3RD PARTY ISSUE, BUT CUSTOMER INSISTS ITS NOT
  10. LOOSE CABLE CAUSED ISSUE
  11. CUSTOMER NOT HOME TO TROUBLESHOOT, BUT GIVES YOU NUMBER OF SOMEONE WHO IS
  12. OEC FIBER CUSTOMER COMPLAINS ABOUT SLOW INTERNET
  13. CUSTOMER HAS A DSL/CABLE MODEM NOT LISTED ON SPOG
  14. ACTUAL ISSUE RESOLVED IN LESS THAN 5 MINUTES
  15. CUSTOMER NEEDS ASSISTANCE CONNECTING NEW DEVICE TO WIFI
  16. EMAIL LEAD DOESN'T RESPOND TO REQUEST FOR HELP FOR 2 MINUTES OR LONGER
  17. CALLER RESOLVES ISSUE THEMSELVES
  18. CUSTOMER PRONOUCNES "CALIX / LINKSYS" CORRECTLY
  19. RESOLVED ISSUE BY RESTORING POWER TO BBU
  20. CUSTOMER HAS ANOTHER PHONE CORD THEY CAN TRY
  21. CUSTOMER HAS CALIX ROUTER, BUT YOU CAN'T LOCATE IN CLOUD
  22. FIRSTLIGHT BO TRANSFER
  23. CUSTOMER REPLIES WITH "A MILLION DOLLARS" WHEN ASKED IF FURTHER ASSISTANCE IS NEEDED
  24. IN AVAILABLE FOR MORE THAN 20 MINUTES
  25. CALL EXCEEDS 30 MINUTES
  26. GMA TV TROUBLESHOOTING CALL
  27. EMAIL ACCOUNT DISABLED DUE TO ABUSE
  28. CUSTOMER HAS LESS THAN 500 EMAILS IN INBOX
  29. CUSTOMER ARGUES DNP STATUS