CUSTOMER'SEMAILCLIENT ISPOP3CALLERAPOLOGIZESAFTERBEING IRATERESOLVEDISSUE BYRESTORINGPOWER TOBBUFIRSTLIGHTBOTRANSFERCUSTOMERARGUESDNPSTATUSCALLERRESOLVESISSUETHEMSELVESGMA TVTROUBLESHOOTINGCALLCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFIOEC FIBERCUSTOMERLOGGEDOUT OFSTBCALLEXCEEDS30MINUTESCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLY3RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTCUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISCUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGSUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDCUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDCALLERHANDSPHONE TOSOMEONEELSECUSTOMERHASANOTHERPHONE CORDTHEY CANTRYEMAILACCOUNTDISABLEDDUE TOABUSEINAVAILABLEFOR MORETHAN 20MINUTESACTUALISSUERESOLVED INLESS THAN 5MINUTESCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKLOOSECABLECAUSEDISSUEEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGERCUSTOMERHAS LESSTHAN 500EMAILS ININBOXCUSTOMER'SEMAILCLIENT ISPOP3CALLERAPOLOGIZESAFTERBEING IRATERESOLVEDISSUE BYRESTORINGPOWER TOBBUFIRSTLIGHTBOTRANSFERCUSTOMERARGUESDNPSTATUSCALLERRESOLVESISSUETHEMSELVESGMA TVTROUBLESHOOTINGCALLCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFIOEC FIBERCUSTOMERLOGGEDOUT OFSTBCALLEXCEEDS30MINUTESCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLY3RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTCUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISCUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGSUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDCUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDCALLERHANDSPHONE TOSOMEONEELSECUSTOMERHASANOTHERPHONE CORDTHEY CANTRYEMAILACCOUNTDISABLEDDUE TOABUSEINAVAILABLEFOR MORETHAN 20MINUTESACTUALISSUERESOLVED INLESS THAN 5MINUTESCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKLOOSECABLECAUSEDISSUEEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGERCUSTOMERHAS LESSTHAN 500EMAILS ININBOX

POD 4 hard mode - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUSTOMER'S EMAIL CLIENT IS POP3
  2. CALLER APOLOGIZES AFTER BEING IRATE
  3. RESOLVED ISSUE BY RESTORING POWER TO BBU
  4. FIRSTLIGHT BO TRANSFER
  5. CUSTOMER ARGUES DNP STATUS
  6. CALLER RESOLVES ISSUE THEMSELVES
  7. GMA TV TROUBLESHOOTING CALL
  8. CUSTOMER NEEDS ASSISTANCE CONNECTING NEW DEVICE TO WIFI
  9. OEC FIBER CUSTOMER LOGGED OUT OF STB
  10. CALL EXCEEDS 30 MINUTES
  11. CUSTOMER PRONOUCNES "CALIX / LINKSYS" CORRECTLY
  12. 3RD PARTY ISSUE, BUT CUSTOMER INSISTS ITS NOT
  13. CUSTOMER NOT HOME TO TROUBLESHOOT, BUT GIVES YOU NUMBER OF SOMEONE WHO IS
  14. CUSTOMER DOESN'T KNOW WHERE THEIR INTERNET EQUIPMENT IS
  15. CUSTOMER HAS A DSL/CABLE MODEM NOT LISTED ON SPOG
  16. SUPERVISOR RESPONDS TO TICKET APPROVAL REQUEST IN LESS THAN 30 SECONDS
  17. OEC FIBER CUSTOMER COMPLAINS ABOUT SLOW INTERNET
  18. CUSTOMER REPLIES WITH "A MILLION DOLLARS" WHEN ASKED IF FURTHER ASSISTANCE IS NEEDED
  19. CUSTOMER HAS CALIX ROUTER, BUT YOU CAN'T LOCATE IN CLOUD
  20. CUSTOMER HAS CLEVER / FUNNY / UNIQUE WIFI SSID
  21. CALLER HANDS PHONE TO SOMEONE ELSE
  22. CUSTOMER HAS ANOTHER PHONE CORD THEY CAN TRY
  23. EMAIL ACCOUNT DISABLED DUE TO ABUSE
  24. IN AVAILABLE FOR MORE THAN 20 MINUTES
  25. ACTUAL ISSUE RESOLVED IN LESS THAN 5 MINUTES
  26. CUSTOMER REPLIES WITH "THAT'S THE ONLY NUMBER I GOT" WHEN VERIFIYING BEST CALLBACK
  27. LOOSE CABLE CAUSED ISSUE
  28. EMAIL LEAD DOESN'T RESPOND TO REQUEST FOR HELP FOR 2 MINUTES OR LONGER
  29. CUSTOMER HAS LESS THAN 500 EMAILS IN INBOX