SUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKCALLERRESOLVESISSUETHEMSELVESCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGCUSTOMER'SEMAILCLIENT ISPOP3CUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISFIRSTLIGHTBOTRANSFERGMA TVTROUBLESHOOTINGCALLCALLERAPOLOGIZESAFTERBEING IRATECUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDCUSTOMERARGUESDNPSTATUSINAVAILABLEFOR MORETHAN 20MINUTESCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDRESOLVEDISSUE BYRESTORINGPOWER TOBBUEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGEREMAILACCOUNTDISABLEDDUE TOABUSECUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFI3RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTACTUALISSUERESOLVED INLESS THAN 5MINUTESLOOSECABLECAUSEDISSUECUSTOMERHASANOTHERPHONE CORDTHEY CANTRYCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLYOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCALLERHANDSPHONE TOSOMEONEELSECUSTOMERHAS LESSTHAN 500EMAILS ININBOXOEC FIBERCUSTOMERLOGGEDOUT OFSTBCALLEXCEEDS30MINUTESSUPERVISORRESPONDS TOTICKETAPPROVALREQUEST INLESS THAN 30SECONDSCUSTOMERREPLIES WITH"THAT'S THE ONLYNUMBER I GOT"WHEN VERIFIYINGBEST CALLBACKCALLERRESOLVESISSUETHEMSELVESCUSTOMERHAS ADSL/CABLEMODEM NOTLISTED ONSPOGCUSTOMER'SEMAILCLIENT ISPOP3CUSTOMERDOESN'T KNOWWHERE THEIRINTERNETEQUIPMENT ISCUSTOMER NOTHOME TOTROUBLESHOOT,BUT GIVES YOUNUMBER OFSOMEONE WHOISFIRSTLIGHTBOTRANSFERGMA TVTROUBLESHOOTINGCALLCALLERAPOLOGIZESAFTERBEING IRATECUSTOMERHAS CLEVER/ FUNNY /UNIQUE WIFISSIDCUSTOMERARGUESDNPSTATUSINAVAILABLEFOR MORETHAN 20MINUTESCUSTOMERHAS CALIXROUTER, BUTYOU CAN'TLOCATE INCLOUDRESOLVEDISSUE BYRESTORINGPOWER TOBBUEMAIL LEADDOESN'TRESPOND TOREQUEST FORHELP FOR 2MINUTES ORLONGEREMAILACCOUNTDISABLEDDUE TOABUSECUSTOMERREPLIES WITH "AMILLION DOLLARS"WHEN ASKED IFFURTHERASSISTANCE ISNEEDEDCUSTOMERNEEDSASSISTANCECONNECTINGNEW DEVICETO WIFI3RD PARTYISSUE, BUTCUSTOMERINSISTS ITSNOTACTUALISSUERESOLVED INLESS THAN 5MINUTESLOOSECABLECAUSEDISSUECUSTOMERHASANOTHERPHONE CORDTHEY CANTRYCUSTOMERPRONOUCNES"CALIX /LINKSYS"CORRECTLYOEC FIBERCUSTOMERCOMPLAINSABOUT SLOWINTERNETCALLERHANDSPHONE TOSOMEONEELSECUSTOMERHAS LESSTHAN 500EMAILS ININBOXOEC FIBERCUSTOMERLOGGEDOUT OFSTBCALLEXCEEDS30MINUTES

POD 4 hard mode - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SUPERVISOR RESPONDS TO TICKET APPROVAL REQUEST IN LESS THAN 30 SECONDS
  2. CUSTOMER REPLIES WITH "THAT'S THE ONLY NUMBER I GOT" WHEN VERIFIYING BEST CALLBACK
  3. CALLER RESOLVES ISSUE THEMSELVES
  4. CUSTOMER HAS A DSL/CABLE MODEM NOT LISTED ON SPOG
  5. CUSTOMER'S EMAIL CLIENT IS POP3
  6. CUSTOMER DOESN'T KNOW WHERE THEIR INTERNET EQUIPMENT IS
  7. CUSTOMER NOT HOME TO TROUBLESHOOT, BUT GIVES YOU NUMBER OF SOMEONE WHO IS
  8. FIRSTLIGHT BO TRANSFER
  9. GMA TV TROUBLESHOOTING CALL
  10. CALLER APOLOGIZES AFTER BEING IRATE
  11. CUSTOMER HAS CLEVER / FUNNY / UNIQUE WIFI SSID
  12. CUSTOMER ARGUES DNP STATUS
  13. IN AVAILABLE FOR MORE THAN 20 MINUTES
  14. CUSTOMER HAS CALIX ROUTER, BUT YOU CAN'T LOCATE IN CLOUD
  15. RESOLVED ISSUE BY RESTORING POWER TO BBU
  16. EMAIL LEAD DOESN'T RESPOND TO REQUEST FOR HELP FOR 2 MINUTES OR LONGER
  17. EMAIL ACCOUNT DISABLED DUE TO ABUSE
  18. CUSTOMER REPLIES WITH "A MILLION DOLLARS" WHEN ASKED IF FURTHER ASSISTANCE IS NEEDED
  19. CUSTOMER NEEDS ASSISTANCE CONNECTING NEW DEVICE TO WIFI
  20. 3RD PARTY ISSUE, BUT CUSTOMER INSISTS ITS NOT
  21. ACTUAL ISSUE RESOLVED IN LESS THAN 5 MINUTES
  22. LOOSE CABLE CAUSED ISSUE
  23. CUSTOMER HAS ANOTHER PHONE CORD THEY CAN TRY
  24. CUSTOMER PRONOUCNES "CALIX / LINKSYS" CORRECTLY
  25. OEC FIBER CUSTOMER COMPLAINS ABOUT SLOW INTERNET
  26. CALLER HANDS PHONE TO SOMEONE ELSE
  27. CUSTOMER HAS LESS THAN 500 EMAILS IN INBOX
  28. OEC FIBER CUSTOMER LOGGED OUT OF STB
  29. CALL EXCEEDS 30 MINUTES