(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Real Housewife" Situation
Received a Compliment from a Caller
Shared a Photo of Family Member
Bob Hanson
Scheduled an appt a year out
Caller calls to get their child in during Spring Break!
Confirmed a future appt.
Properly Scheduled a Medicaid pt
"Is this the Call Center?" over 5 times
Provided a Positive Message in Random Chat!
Over 5 tasks in an Hour
Gave a Caller Directions to the office.
Share a Picture of a Pet in Random Chat
Took 50 Calls
Checked SLA
Broke a Same Day Appt
Caller Mentions the Spring weather!
Introduced yourself to a fellow team member whom you've never spoken to!
Persuaded a same day cancelation to reschedule instead
