"RealHousewife"SituationIntroducedyourself to afellow teammember whomyou've neverspoken to!BobHansonShare aPicture of aPet inRandomChatDe-escalateda stressfulsituationOver 5tasks inan HourCaller calls toget their childin duringSpring Break!CheckedSLAConfirmeda futureappt.Scheduledan EP at analternativeofficeProvided aPositiveMessage inRandomChat!CallerMentionsthe Springweather!Scheduled2 pt's inone callShared aPhoto ofFamilyMemberBroke aSameDay ApptGave aCallerDirections tothe office.Createda New PtaccountPersuaded asame daycancelationto rescheduleinsteadTook50CallsScheduledan appt ayear outReceived aComplimentfrom a CallerProperlyScheduleda Medicaidpt"Is this theCallCenter?"over 5 timesUpdatedEP info"RealHousewife"SituationIntroducedyourself to afellow teammember whomyou've neverspoken to!BobHansonShare aPicture of aPet inRandomChatDe-escalateda stressfulsituationOver 5tasks inan HourCaller calls toget their childin duringSpring Break!CheckedSLAConfirmeda futureappt.Scheduledan EP at analternativeofficeProvided aPositiveMessage inRandomChat!CallerMentionsthe Springweather!Scheduled2 pt's inone callShared aPhoto ofFamilyMemberBroke aSameDay ApptGave aCallerDirections tothe office.Createda New PtaccountPersuaded asame daycancelationto rescheduleinsteadTook50CallsScheduledan appt ayear outReceived aComplimentfrom a CallerProperlyScheduleda Medicaidpt"Is this theCallCenter?"over 5 timesUpdatedEP info

SpringO! (Spring Bingo) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Real Housewife" Situation
  2. Introduced yourself to a fellow team member whom you've never spoken to!
  3. Bob Hanson
  4. Share a Picture of a Pet in Random Chat
  5. De-escalated a stressful situation
  6. Over 5 tasks in an Hour
  7. Caller calls to get their child in during Spring Break!
  8. Checked SLA
  9. Confirmed a future appt.
  10. Scheduled an EP at an alternative office
  11. Provided a Positive Message in Random Chat!
  12. Caller Mentions the Spring weather!
  13. Scheduled 2 pt's in one call
  14. Shared a Photo of Family Member
  15. Broke a Same Day Appt
  16. Gave a Caller Directions to the office.
  17. Created a New Pt account
  18. Persuaded a same day cancelation to reschedule instead
  19. Took 50 Calls
  20. Scheduled an appt a year out
  21. Received a Compliment from a Caller
  22. Properly Scheduled a Medicaid pt
  23. "Is this the Call Center?" over 5 times
  24. Updated EP info