ProperlyScheduleda MedicaidptOver 5tasks inan Hour"Is this theCallCenter?"over 5 timesShared aPhoto ofFamilyMemberReceived aComplimentfrom a CallerCreateda New PtaccountShare aPicture of aPet inRandomChatTook50CallsCheckedSLABroke aSameDay ApptBobHansonIntroducedyourself to afellow teammember whomyou've neverspoken to!"RealHousewife"SituationScheduled2 pt's inone callDe-escalateda stressfulsituationCallerMentionsthe Springweather!Scheduledan appt ayear outProvided aPositiveMessage inRandomChat!Persuaded asame daycancelationto rescheduleinsteadCaller calls toget their childin duringSpring Break!UpdatedEP infoConfirmeda futureappt.Gave aCallerDirections tothe office.Scheduledan EP at analternativeofficeProperlyScheduleda MedicaidptOver 5tasks inan Hour"Is this theCallCenter?"over 5 timesShared aPhoto ofFamilyMemberReceived aComplimentfrom a CallerCreateda New PtaccountShare aPicture of aPet inRandomChatTook50CallsCheckedSLABroke aSameDay ApptBobHansonIntroducedyourself to afellow teammember whomyou've neverspoken to!"RealHousewife"SituationScheduled2 pt's inone callDe-escalateda stressfulsituationCallerMentionsthe Springweather!Scheduledan appt ayear outProvided aPositiveMessage inRandomChat!Persuaded asame daycancelationto rescheduleinsteadCaller calls toget their childin duringSpring Break!UpdatedEP infoConfirmeda futureappt.Gave aCallerDirections tothe office.Scheduledan EP at analternativeoffice

SpringO! (Spring Bingo) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Properly Scheduled a Medicaid pt
  2. Over 5 tasks in an Hour
  3. "Is this the Call Center?" over 5 times
  4. Shared a Photo of Family Member
  5. Received a Compliment from a Caller
  6. Created a New Pt account
  7. Share a Picture of a Pet in Random Chat
  8. Took 50 Calls
  9. Checked SLA
  10. Broke a Same Day Appt
  11. Bob Hanson
  12. Introduced yourself to a fellow team member whom you've never spoken to!
  13. "Real Housewife" Situation
  14. Scheduled 2 pt's in one call
  15. De-escalated a stressful situation
  16. Caller Mentions the Spring weather!
  17. Scheduled an appt a year out
  18. Provided a Positive Message in Random Chat!
  19. Persuaded a same day cancelation to reschedule instead
  20. Caller calls to get their child in during Spring Break!
  21. Updated EP info
  22. Confirmed a future appt.
  23. Gave a Caller Directions to the office.
  24. Scheduled an EP at an alternative office