Updated EP info Caller calls to get their child in during Spring Break! Scheduled an EP at an alternative office Introduced yourself to a fellow team member whom you've never spoken to! Persuaded a same day cancelation to reschedule instead De- escalated a stressful situation Over 5 tasks in an Hour Checked SLA Shared a Photo of Family Member "Is this the Call Center?" over 5 times Caller Mentions the Spring weather! Scheduled 2 pt's in one call Gave a Caller Directions to the office. Received a Compliment from a Caller "Real Housewife" Situation Broke a Same Day Appt Bob Hanson Provided a Positive Message in Random Chat! Created a New Pt account Confirmed a future appt. Share a Picture of a Pet in Random Chat Properly Scheduled a Medicaid pt Scheduled an appt a year out Took 50 Calls Updated EP info Caller calls to get their child in during Spring Break! Scheduled an EP at an alternative office Introduced yourself to a fellow team member whom you've never spoken to! Persuaded a same day cancelation to reschedule instead De- escalated a stressful situation Over 5 tasks in an Hour Checked SLA Shared a Photo of Family Member "Is this the Call Center?" over 5 times Caller Mentions the Spring weather! Scheduled 2 pt's in one call Gave a Caller Directions to the office. Received a Compliment from a Caller "Real Housewife" Situation Broke a Same Day Appt Bob Hanson Provided a Positive Message in Random Chat! Created a New Pt account Confirmed a future appt. Share a Picture of a Pet in Random Chat Properly Scheduled a Medicaid pt Scheduled an appt a year out Took 50 Calls
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Updated EP info
Caller calls to get their child in during Spring Break!
Scheduled an EP at an alternative office
Introduced yourself to a fellow team member whom you've never spoken to!
Persuaded a same day cancelation to reschedule instead
De-escalated a stressful situation
Over 5 tasks in an Hour
Checked SLA
Shared a Photo of Family Member
"Is this the Call Center?" over 5 times
Caller Mentions the Spring weather!
Scheduled 2 pt's in one call
Gave a Caller Directions to the office.
Received a Compliment from a Caller
"Real Housewife" Situation
Broke a Same Day Appt
Bob Hanson
Provided a Positive Message in Random Chat!
Created a New Pt account
Confirmed a future appt.
Share a Picture of a Pet in Random Chat
Properly Scheduled a Medicaid pt
Scheduled an appt a year out
Took 50 Calls