CheckedSLABobHansonBroke aSameDay ApptDe-escalateda stressfulsituationScheduledan appt ayear outShared aPhoto ofFamilyMemberProperlyScheduleda MedicaidptPersuaded asame daycancelationto rescheduleinsteadReceived aComplimentfrom a CallerIntroducedyourself to afellow teammember whomyou've neverspoken to!Gave aCallerDirections tothe office.Provided aPositiveMessage inRandomChat!Scheduledan EP at analternativeofficeCaller calls toget their childin duringSpring Break!UpdatedEP infoTook50CallsOver 5tasks inan Hour"RealHousewife"SituationCreateda New PtaccountShare aPicture of aPet inRandomChatCallerMentionsthe Springweather!Scheduled2 pt's inone callConfirmeda futureappt."Is this theCallCenter?"over 5 timesCheckedSLABobHansonBroke aSameDay ApptDe-escalateda stressfulsituationScheduledan appt ayear outShared aPhoto ofFamilyMemberProperlyScheduleda MedicaidptPersuaded asame daycancelationto rescheduleinsteadReceived aComplimentfrom a CallerIntroducedyourself to afellow teammember whomyou've neverspoken to!Gave aCallerDirections tothe office.Provided aPositiveMessage inRandomChat!Scheduledan EP at analternativeofficeCaller calls toget their childin duringSpring Break!UpdatedEP infoTook50CallsOver 5tasks inan Hour"RealHousewife"SituationCreateda New PtaccountShare aPicture of aPet inRandomChatCallerMentionsthe Springweather!Scheduled2 pt's inone callConfirmeda futureappt."Is this theCallCenter?"over 5 times

SpringO! (Spring Bingo) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked SLA
  2. Bob Hanson
  3. Broke a Same Day Appt
  4. De-escalated a stressful situation
  5. Scheduled an appt a year out
  6. Shared a Photo of Family Member
  7. Properly Scheduled a Medicaid pt
  8. Persuaded a same day cancelation to reschedule instead
  9. Received a Compliment from a Caller
  10. Introduced yourself to a fellow team member whom you've never spoken to!
  11. Gave a Caller Directions to the office.
  12. Provided a Positive Message in Random Chat!
  13. Scheduled an EP at an alternative office
  14. Caller calls to get their child in during Spring Break!
  15. Updated EP info
  16. Took 50 Calls
  17. Over 5 tasks in an Hour
  18. "Real Housewife" Situation
  19. Created a New Pt account
  20. Share a Picture of a Pet in Random Chat
  21. Caller Mentions the Spring weather!
  22. Scheduled 2 pt's in one call
  23. Confirmed a future appt.
  24. "Is this the Call Center?" over 5 times