Adherence day above 93% Worked in the office Got a perfect survey Sent a SendWord Consult day below 15% Used Internal Chat Placed a PERM CSG note Asked discovery questions Read KC/Huddle News Before the huddle Helped someone in the chat Logged into the phone on time Had AHT 575 or less day Asked for feedback from a call from a peer Gave an appreciation statement Gave a recap statement Followed your GADS Checked KC before Consult Had 50 or less Wrap day Used the Gift Tool Watched a "Take 5 Video" Transfer day below 15% Used Positive Language Used the EDGE Model Listened to an OSAT call Adherence day above 93% Worked in the office Got a perfect survey Sent a SendWord Consult day below 15% Used Internal Chat Placed a PERM CSG note Asked discovery questions Read KC/Huddle News Before the huddle Helped someone in the chat Logged into the phone on time Had AHT 575 or less day Asked for feedback from a call from a peer Gave an appreciation statement Gave a recap statement Followed your GADS Checked KC before Consult Had 50 or less Wrap day Used the Gift Tool Watched a "Take 5 Video" Transfer day below 15% Used Positive Language Used the EDGE Model Listened to an OSAT call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Adherence day above 93%
O-Worked in the office
G-Got a perfect survey
G-Sent a SendWord
N-Consult day below 15%
O-Used Internal Chat
N-Placed a PERM CSG note
O-Asked discovery questions
B-Read KC/Huddle News Before the huddle
I-Helped someone in the chat
N-Logged into the phone on time
I-Had AHT 575 or less day
O-Asked for feedback from a call from a peer
G-Gave an appreciation statement
N-Gave a recap statement
B-Followed your GADS
G-Checked KC before Consult
B-Had 50 or less Wrap day
I-Used the Gift Tool
G-Watched a "Take 5 Video"
I-Transfer day below 15%
I-Used Positive Language
B-Used the EDGE Model
O-Listened to an OSAT call