Checked KC before Consult Consult day below 15% Followed your GADS Got a perfect survey Helped someone in the chat Used the EDGE Model Listened to an OSAT call Used Positive Language Watched a "Take 5 Video" Logged into the phone on time Gave an appreciation statement Sent a SendWord Used Internal Chat Used the Gift Tool Adherence day above 93% Had 50 or less Wrap day Had AHT 575 or less day Asked discovery questions Gave a recap statement Asked for feedback from a call from a peer Read KC/Huddle News Before the huddle Worked in the office Placed a PERM CSG note Transfer day below 15% Checked KC before Consult Consult day below 15% Followed your GADS Got a perfect survey Helped someone in the chat Used the EDGE Model Listened to an OSAT call Used Positive Language Watched a "Take 5 Video" Logged into the phone on time Gave an appreciation statement Sent a SendWord Used Internal Chat Used the Gift Tool Adherence day above 93% Had 50 or less Wrap day Had AHT 575 or less day Asked discovery questions Gave a recap statement Asked for feedback from a call from a peer Read KC/Huddle News Before the huddle Worked in the office Placed a PERM CSG note Transfer day below 15%
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Checked KC before Consult
N-Consult day below 15%
B-Followed your GADS
G-Got a perfect survey
I-Helped someone in the chat
B-Used the EDGE Model
O-Listened to an OSAT call
I-Used Positive Language
G-Watched a "Take 5 Video"
N-Logged into the phone on time
G-Gave an appreciation statement
G-Sent a SendWord
O-Used Internal Chat
I-Used the Gift Tool
B-Adherence day above 93%
B-Had 50 or less Wrap day
I-Had AHT 575 or less day
O-Asked discovery questions
N-Gave a recap statement
O-Asked for feedback from a call from a peer
B-Read KC/Huddle News Before the huddle
O-Worked in the office
N-Placed a PERM CSG note
I-Transfer day below 15%