Helped someone in the chat Worked in the office Used the Gift Tool Gave a recap statement Listened to an OSAT call Got a perfect survey Sent a SendWord Watched a "Take 5 Video" Had 50 or less Wrap day Consult day below 15% Adherence day above 93% Had AHT 575 or less day Used the EDGE Model Used Positive Language Checked KC before Consult Transfer day below 15% Read KC/Huddle News Before the huddle Gave an appreciation statement Placed a PERM CSG note Followed your GADS Used Internal Chat Asked for feedback from a call from a peer Logged into the phone on time Asked discovery questions Helped someone in the chat Worked in the office Used the Gift Tool Gave a recap statement Listened to an OSAT call Got a perfect survey Sent a SendWord Watched a "Take 5 Video" Had 50 or less Wrap day Consult day below 15% Adherence day above 93% Had AHT 575 or less day Used the EDGE Model Used Positive Language Checked KC before Consult Transfer day below 15% Read KC/Huddle News Before the huddle Gave an appreciation statement Placed a PERM CSG note Followed your GADS Used Internal Chat Asked for feedback from a call from a peer Logged into the phone on time Asked discovery questions
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Helped someone in the chat
O-Worked in the office
I-Used the Gift Tool
N-Gave a recap statement
O-Listened to an OSAT call
G-Got a perfect survey
G-Sent a SendWord
G-Watched a "Take 5 Video"
B-Had 50 or less Wrap day
N-Consult day below 15%
B-Adherence day above 93%
I-Had AHT 575 or less day
B-Used the EDGE Model
I-Used Positive Language
G-Checked KC before Consult
I-Transfer day below 15%
B-Read KC/Huddle News Before the huddle
G-Gave an appreciation statement
N-Placed a PERM CSG note
B-Followed your GADS
O-Used Internal Chat
O-Asked for feedback from a call from a peer
N-Logged into the phone on time
O-Asked discovery questions