Followed your GADS Used Internal Chat Asked for feedback from a call from a peer Gave a recap statement Adherence day above 93% Consult day below 15% Watched a "Take 5 Video" Listened to an OSAT call Asked discovery questions Used Positive Language Had 50 or less Wrap day Checked KC before Consult Used the EDGE Model Read KC/Huddle News Before the huddle Logged into the phone on time Gave an appreciation statement Sent a SendWord Had AHT 575 or less day Used the Gift Tool Helped someone in the chat Transfer day below 15% Got a perfect survey Placed a PERM CSG note Worked in the office Followed your GADS Used Internal Chat Asked for feedback from a call from a peer Gave a recap statement Adherence day above 93% Consult day below 15% Watched a "Take 5 Video" Listened to an OSAT call Asked discovery questions Used Positive Language Had 50 or less Wrap day Checked KC before Consult Used the EDGE Model Read KC/Huddle News Before the huddle Logged into the phone on time Gave an appreciation statement Sent a SendWord Had AHT 575 or less day Used the Gift Tool Helped someone in the chat Transfer day below 15% Got a perfect survey Placed a PERM CSG note Worked in the office
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Followed your GADS
O-Used Internal Chat
O-Asked for feedback from a call from a peer
N-Gave a recap statement
B-Adherence day above 93%
N-Consult day below 15%
G-Watched a "Take 5 Video"
O-Listened to an OSAT call
O-Asked discovery questions
I-Used Positive Language
B-Had 50 or less Wrap day
G-Checked KC before Consult
B-Used the EDGE Model
B-Read KC/Huddle News Before the huddle
N-Logged into the phone on time
G-Gave an appreciation statement
G-Sent a SendWord
I-Had AHT 575 or less day
I-Used the Gift Tool
I-Helped someone in the chat
I-Transfer day below 15%
G-Got a perfect survey
N-Placed a PERM CSG note
O-Worked in the office