Adherence day above 93% Used the EDGE Model Listened to an OSAT call Helped someone in the chat Asked for feedback from a call from a peer Used Internal Chat Consult day below 15% Gave an appreciation statement Used the Gift Tool Worked in the office Transfer day below 15% Used Positive Language Asked discovery questions Placed a PERM CSG note Followed your GADS Had AHT 575 or less day Sent a SendWord Checked KC before Consult Watched a "Take 5 Video" Got a perfect survey Logged into the phone on time Had 50 or less Wrap day Gave a recap statement Read KC/Huddle News Before the huddle Adherence day above 93% Used the EDGE Model Listened to an OSAT call Helped someone in the chat Asked for feedback from a call from a peer Used Internal Chat Consult day below 15% Gave an appreciation statement Used the Gift Tool Worked in the office Transfer day below 15% Used Positive Language Asked discovery questions Placed a PERM CSG note Followed your GADS Had AHT 575 or less day Sent a SendWord Checked KC before Consult Watched a "Take 5 Video" Got a perfect survey Logged into the phone on time Had 50 or less Wrap day Gave a recap statement Read KC/Huddle News Before the huddle
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Adherence day above 93%
B-Used the EDGE Model
O-Listened to an OSAT call
I-Helped someone in the chat
O-Asked for feedback from a call from a peer
O-Used Internal Chat
N-Consult day below 15%
G-Gave an appreciation statement
I-Used the Gift Tool
O-Worked in the office
I-Transfer day below 15%
I-Used Positive Language
O-Asked discovery questions
N-Placed a PERM CSG note
B-Followed your GADS
I-Had AHT 575 or less day
G-Sent a SendWord
G-Checked KC before Consult
G-Watched a "Take 5 Video"
G-Got a perfect survey
N-Logged into the phone on time
B-Had 50 or less Wrap day
N-Gave a recap statement
B-Read KC/Huddle News Before the huddle