Used the EDGE Model Consult day below 15% Got a perfect survey Gave an appreciation statement Placed a PERM CSG note Transfer day below 15% Asked discovery questions Logged into the phone on time Listened to an OSAT call Used the Gift Tool Asked for feedback from a call from a peer Sent a SendWord Watched a "Take 5 Video" Used Internal Chat Had 50 or less Wrap day Adherence day above 93% Had AHT 575 or less day Used Positive Language Helped someone in the chat Read KC/Huddle News Before the huddle Followed your GADS Gave a recap statement Worked in the office Checked KC before Consult Used the EDGE Model Consult day below 15% Got a perfect survey Gave an appreciation statement Placed a PERM CSG note Transfer day below 15% Asked discovery questions Logged into the phone on time Listened to an OSAT call Used the Gift Tool Asked for feedback from a call from a peer Sent a SendWord Watched a "Take 5 Video" Used Internal Chat Had 50 or less Wrap day Adherence day above 93% Had AHT 575 or less day Used Positive Language Helped someone in the chat Read KC/Huddle News Before the huddle Followed your GADS Gave a recap statement Worked in the office Checked KC before Consult
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Used the EDGE Model
N-Consult day below 15%
G-Got a perfect survey
G-Gave an appreciation statement
N-Placed a PERM CSG note
I-Transfer day below 15%
O-Asked discovery questions
N-Logged into the phone on time
O-Listened to an OSAT call
I-Used the Gift Tool
O-Asked for feedback from a call from a peer
G-Sent a SendWord
G-Watched a "Take 5 Video"
O-Used Internal Chat
B-Had 50 or less Wrap day
B-Adherence day above 93%
I-Had AHT 575 or less day
I-Used Positive Language
I-Helped someone in the chat
B-Read KC/Huddle News Before the huddle
B-Followed your GADS
N-Gave a recap statement
O-Worked in the office
G-Checked KC before Consult