Read KC/Huddle News Before the huddle Placed a PERM CSG note Gave an appreciation statement Used Internal Chat Checked KC before Consult Sent a SendWord Asked for feedback from a call from a peer Adherence day above 93% Worked in the office Listened to an OSAT call Used the Gift Tool Followed your GADS Logged into the phone on time Watched a "Take 5 Video" Used the EDGE Model Had AHT 575 or less day Used Positive Language Had 50 or less Wrap day Helped someone in the chat Consult day below 15% Gave a recap statement Asked discovery questions Got a perfect survey Transfer day below 15% Read KC/Huddle News Before the huddle Placed a PERM CSG note Gave an appreciation statement Used Internal Chat Checked KC before Consult Sent a SendWord Asked for feedback from a call from a peer Adherence day above 93% Worked in the office Listened to an OSAT call Used the Gift Tool Followed your GADS Logged into the phone on time Watched a "Take 5 Video" Used the EDGE Model Had AHT 575 or less day Used Positive Language Had 50 or less Wrap day Helped someone in the chat Consult day below 15% Gave a recap statement Asked discovery questions Got a perfect survey Transfer day below 15%
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Read KC/Huddle News Before the huddle
N-Placed a PERM CSG note
G-Gave an appreciation statement
O-Used Internal Chat
G-Checked KC before Consult
G-Sent a SendWord
O-Asked for feedback from a call from a peer
B-Adherence day above 93%
O-Worked in the office
O-Listened to an OSAT call
I-Used the Gift Tool
B-Followed your GADS
N-Logged into the phone on time
G-Watched a "Take 5 Video"
B-Used the EDGE Model
I-Had AHT 575 or less day
I-Used Positive Language
B-Had 50 or less Wrap day
I-Helped someone in the chat
N-Consult day below 15%
N-Gave a recap statement
O-Asked discovery questions
G-Got a perfect survey
I-Transfer day below 15%