Transfer day below 15% Adherence day above 93% Sent a SendWord Consult day below 15% Had AHT 575 or less day Watched a "Take 5 Video" Checked KC before Consult Asked for feedback from a call from a peer Worked in the office Used Internal Chat Used Positive Language Followed your GADS Placed a PERM CSG note Listened to an OSAT call Asked discovery questions Read KC/Huddle News Before the huddle Got a perfect survey Used the EDGE Model Helped someone in the chat Used the Gift Tool Had 50 or less Wrap day Logged into the phone on time Gave an appreciation statement Gave a recap statement Transfer day below 15% Adherence day above 93% Sent a SendWord Consult day below 15% Had AHT 575 or less day Watched a "Take 5 Video" Checked KC before Consult Asked for feedback from a call from a peer Worked in the office Used Internal Chat Used Positive Language Followed your GADS Placed a PERM CSG note Listened to an OSAT call Asked discovery questions Read KC/Huddle News Before the huddle Got a perfect survey Used the EDGE Model Helped someone in the chat Used the Gift Tool Had 50 or less Wrap day Logged into the phone on time Gave an appreciation statement Gave a recap statement
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Transfer day below 15%
B-Adherence day above 93%
G-Sent a SendWord
N-Consult day below 15%
I-Had AHT 575 or less day
G-Watched a "Take 5 Video"
G-Checked KC before Consult
O-Asked for feedback from a call from a peer
O-Worked in the office
O-Used Internal Chat
I-Used Positive Language
B-Followed your GADS
N-Placed a PERM CSG note
O-Listened to an OSAT call
O-Asked discovery questions
B-Read KC/Huddle News Before the huddle
G-Got a perfect survey
B-Used the EDGE Model
I-Helped someone in the chat
I-Used the Gift Tool
B-Had 50 or less Wrap day
N-Logged into the phone on time
G-Gave an appreciation statement
N-Gave a recap statement