Sent a SendWord Adherence day above 93% Used the Gift Tool Gave an appreciation statement Listened to an OSAT call Asked for feedback from a call from a peer Consult day below 15% Had AHT 575 or less day Followed your GADS Had 50 or less Wrap day Used the EDGE Model Used Positive Language Worked in the office Used Internal Chat Got a perfect survey Watched a "Take 5 Video" Placed a PERM CSG note Transfer day below 15% Checked KC before Consult Logged into the phone on time Read KC/Huddle News Before the huddle Asked discovery questions Helped someone in the chat Gave a recap statement Sent a SendWord Adherence day above 93% Used the Gift Tool Gave an appreciation statement Listened to an OSAT call Asked for feedback from a call from a peer Consult day below 15% Had AHT 575 or less day Followed your GADS Had 50 or less Wrap day Used the EDGE Model Used Positive Language Worked in the office Used Internal Chat Got a perfect survey Watched a "Take 5 Video" Placed a PERM CSG note Transfer day below 15% Checked KC before Consult Logged into the phone on time Read KC/Huddle News Before the huddle Asked discovery questions Helped someone in the chat Gave a recap statement
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Sent a SendWord
B-Adherence day above 93%
I-Used the Gift Tool
G-Gave an appreciation statement
O-Listened to an OSAT call
O-Asked for feedback from a call from a peer
N-Consult day below 15%
I-Had AHT 575 or less day
B-Followed your GADS
B-Had 50 or less Wrap day
B-Used the EDGE Model
I-Used Positive Language
O-Worked in the office
O-Used Internal Chat
G-Got a perfect survey
G-Watched a "Take 5 Video"
N-Placed a PERM CSG note
I-Transfer day below 15%
G-Checked KC before Consult
N-Logged into the phone on time
B-Read KC/Huddle News Before the huddle
O-Asked discovery questions
I-Helped someone in the chat
N-Gave a recap statement