Consult day below 15% Listened to an OSAT call Helped someone in the chat Used Positive Language Used the Gift Tool Sent a SendWord Had 50 or less Wrap day Checked KC before Consult Asked discovery questions Used Internal Chat Adherence day above 93% Had AHT 575 or less day Logged into the phone on time Got a perfect survey Watched a "Take 5 Video" Worked in the office Gave a recap statement Read KC/Huddle News Before the huddle Followed your GADS Asked for feedback from a call from a peer Used the EDGE Model Placed a PERM CSG note Gave an appreciation statement Transfer day below 15% Consult day below 15% Listened to an OSAT call Helped someone in the chat Used Positive Language Used the Gift Tool Sent a SendWord Had 50 or less Wrap day Checked KC before Consult Asked discovery questions Used Internal Chat Adherence day above 93% Had AHT 575 or less day Logged into the phone on time Got a perfect survey Watched a "Take 5 Video" Worked in the office Gave a recap statement Read KC/Huddle News Before the huddle Followed your GADS Asked for feedback from a call from a peer Used the EDGE Model Placed a PERM CSG note Gave an appreciation statement Transfer day below 15%
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Consult day below 15%
O-Listened to an OSAT call
I-Helped someone in the chat
I-Used Positive Language
I-Used the Gift Tool
G-Sent a SendWord
B-Had 50 or less Wrap day
G-Checked KC before Consult
O-Asked discovery questions
O-Used Internal Chat
B-Adherence day above 93%
I-Had AHT 575 or less day
N-Logged into the phone on time
G-Got a perfect survey
G-Watched a "Take 5 Video"
O-Worked in the office
N-Gave a recap statement
B-Read KC/Huddle News Before the huddle
B-Followed your GADS
O-Asked for feedback from a call from a peer
B-Used the EDGE Model
N-Placed a PERM CSG note
G-Gave an appreciation statement
I-Transfer day below 15%