Had 50 or less Wrap day Used the EDGE Model Asked discovery questions Placed a PERM CSG note Read KC/Huddle News Before the huddle Helped someone in the chat Used Internal Chat Sent a SendWord Got a perfect survey Had AHT 575 or less day Checked KC before Consult Followed your GADS Adherence day above 93% Asked for feedback from a call from a peer Watched a "Take 5 Video" Gave an appreciation statement Worked in the office Used Positive Language Consult day below 15% Listened to an OSAT call Gave a recap statement Transfer day below 15% Logged into the phone on time Used the Gift Tool Had 50 or less Wrap day Used the EDGE Model Asked discovery questions Placed a PERM CSG note Read KC/Huddle News Before the huddle Helped someone in the chat Used Internal Chat Sent a SendWord Got a perfect survey Had AHT 575 or less day Checked KC before Consult Followed your GADS Adherence day above 93% Asked for feedback from a call from a peer Watched a "Take 5 Video" Gave an appreciation statement Worked in the office Used Positive Language Consult day below 15% Listened to an OSAT call Gave a recap statement Transfer day below 15% Logged into the phone on time Used the Gift Tool
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Had 50 or less Wrap day
B-Used the EDGE Model
O-Asked discovery questions
N-Placed a PERM CSG note
B-Read KC/Huddle News Before the huddle
I-Helped someone in the chat
O-Used Internal Chat
G-Sent a SendWord
G-Got a perfect survey
I-Had AHT 575 or less day
G-Checked KC before Consult
B-Followed your GADS
B-Adherence day above 93%
O-Asked for feedback from a call from a peer
G-Watched a "Take 5 Video"
G-Gave an appreciation statement
O-Worked in the office
I-Used Positive Language
N-Consult day below 15%
O-Listened to an OSAT call
N-Gave a recap statement
I-Transfer day below 15%
N-Logged into the phone on time
I-Used the Gift Tool