Used Positive Language Adherence day above 93% Sent a SendWord Placed a PERM CSG note Consult day below 15% Had 50 or less Wrap day Worked in the office Logged into the phone on time Got a perfect survey Read KC/Huddle News Before the huddle Asked for feedback from a call from a peer Checked KC before Consult Helped someone in the chat Had AHT 575 or less day Used the Gift Tool Used Internal Chat Asked discovery questions Used the EDGE Model Transfer day below 15% Gave an appreciation statement Gave a recap statement Watched a "Take 5 Video" Listened to an OSAT call Followed your GADS Used Positive Language Adherence day above 93% Sent a SendWord Placed a PERM CSG note Consult day below 15% Had 50 or less Wrap day Worked in the office Logged into the phone on time Got a perfect survey Read KC/Huddle News Before the huddle Asked for feedback from a call from a peer Checked KC before Consult Helped someone in the chat Had AHT 575 or less day Used the Gift Tool Used Internal Chat Asked discovery questions Used the EDGE Model Transfer day below 15% Gave an appreciation statement Gave a recap statement Watched a "Take 5 Video" Listened to an OSAT call Followed your GADS
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Used Positive Language
B-Adherence day above 93%
G-Sent a SendWord
N-Placed a PERM CSG note
N-Consult day below 15%
B-Had 50 or less Wrap day
O-Worked in the office
N-Logged into the phone on time
G-Got a perfect survey
B-Read KC/Huddle News Before the huddle
O-Asked for feedback from a call from a peer
G-Checked KC before Consult
I-Helped someone in the chat
I-Had AHT 575 or less day
I-Used the Gift Tool
O-Used Internal Chat
O-Asked discovery questions
B-Used the EDGE Model
I-Transfer day below 15%
G-Gave an appreciation statement
N-Gave a recap statement
G-Watched a "Take 5 Video"
O-Listened to an OSAT call
B-Followed your GADS