Adherence day above 93% Watched a "Take 5 Video" Gave an appreciation statement Used the Gift Tool Transfer day below 15% Gave a recap statement Read KC/Huddle News Before the huddle Got a perfect survey Used Positive Language Followed your GADS Asked for feedback from a call from a peer Used Internal Chat Used the EDGE Model Listened to an OSAT call Had AHT 575 or less day Helped someone in the chat Placed a PERM CSG note Checked KC before Consult Consult day below 15% Sent a SendWord Asked discovery questions Worked in the office Had 50 or less Wrap day Logged into the phone on time Adherence day above 93% Watched a "Take 5 Video" Gave an appreciation statement Used the Gift Tool Transfer day below 15% Gave a recap statement Read KC/Huddle News Before the huddle Got a perfect survey Used Positive Language Followed your GADS Asked for feedback from a call from a peer Used Internal Chat Used the EDGE Model Listened to an OSAT call Had AHT 575 or less day Helped someone in the chat Placed a PERM CSG note Checked KC before Consult Consult day below 15% Sent a SendWord Asked discovery questions Worked in the office Had 50 or less Wrap day Logged into the phone on time
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Adherence day above 93%
G-Watched a "Take 5 Video"
G-Gave an appreciation statement
I-Used the Gift Tool
I-Transfer day below 15%
N-Gave a recap statement
B-Read KC/Huddle News Before the huddle
G-Got a perfect survey
I-Used Positive Language
B-Followed your GADS
O-Asked for feedback from a call from a peer
O-Used Internal Chat
B-Used the EDGE Model
O-Listened to an OSAT call
I-Had AHT 575 or less day
I-Helped someone in the chat
N-Placed a PERM CSG note
G-Checked KC before Consult
N-Consult day below 15%
G-Sent a SendWord
O-Asked discovery questions
O-Worked in the office
B-Had 50 or less Wrap day
N-Logged into the phone on time