Logged into the phone on time Checked KC before Consult Sent a SendWord Worked in the office Used the Gift Tool Followed your GADS Read KC/Huddle News Before the huddle Listened to an OSAT call Helped someone in the chat Had AHT 575 or less day Consult day below 15% Used the EDGE Model Asked for feedback from a call from a peer Used Positive Language Used Internal Chat Asked discovery questions Placed a PERM CSG note Got a perfect survey Had 50 or less Wrap day Watched a "Take 5 Video" Transfer day below 15% Gave a recap statement Gave an appreciation statement Adherence day above 93% Logged into the phone on time Checked KC before Consult Sent a SendWord Worked in the office Used the Gift Tool Followed your GADS Read KC/Huddle News Before the huddle Listened to an OSAT call Helped someone in the chat Had AHT 575 or less day Consult day below 15% Used the EDGE Model Asked for feedback from a call from a peer Used Positive Language Used Internal Chat Asked discovery questions Placed a PERM CSG note Got a perfect survey Had 50 or less Wrap day Watched a "Take 5 Video" Transfer day below 15% Gave a recap statement Gave an appreciation statement Adherence day above 93%
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Logged into the phone on time
G-Checked KC before Consult
G-Sent a SendWord
O-Worked in the office
I-Used the Gift Tool
B-Followed your GADS
B-Read KC/Huddle News Before the huddle
O-Listened to an OSAT call
I-Helped someone in the chat
I-Had AHT 575 or less day
N-Consult day below 15%
B-Used the EDGE Model
O-Asked for feedback from a call from a peer
I-Used Positive Language
O-Used Internal Chat
O-Asked discovery questions
N-Placed a PERM CSG note
G-Got a perfect survey
B-Had 50 or less Wrap day
G-Watched a "Take 5 Video"
I-Transfer day below 15%
N-Gave a recap statement
G-Gave an appreciation statement
B-Adherence day above 93%