Logged into the phone on time Read KC/Huddle News Before the huddle Helped someone in the chat Transfer day below 15% Placed a PERM CSG note Sent a SendWord Asked discovery questions Gave a recap statement Used Positive Language Used the Gift Tool Had AHT 575 or less day Had 50 or less Wrap day Adherence day above 93% Used the EDGE Model Listened to an OSAT call Used Internal Chat Watched a "Take 5 Video" Worked in the office Consult day below 15% Checked KC before Consult Followed your GADS Gave an appreciation statement Asked for feedback from a call from a peer Got a perfect survey Logged into the phone on time Read KC/Huddle News Before the huddle Helped someone in the chat Transfer day below 15% Placed a PERM CSG note Sent a SendWord Asked discovery questions Gave a recap statement Used Positive Language Used the Gift Tool Had AHT 575 or less day Had 50 or less Wrap day Adherence day above 93% Used the EDGE Model Listened to an OSAT call Used Internal Chat Watched a "Take 5 Video" Worked in the office Consult day below 15% Checked KC before Consult Followed your GADS Gave an appreciation statement Asked for feedback from a call from a peer Got a perfect survey
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Logged into the phone on time
B-Read KC/Huddle News Before the huddle
I-Helped someone in the chat
I-Transfer day below 15%
N-Placed a PERM CSG note
G-Sent a SendWord
O-Asked discovery questions
N-Gave a recap statement
I-Used Positive Language
I-Used the Gift Tool
I-Had AHT 575 or less day
B-Had 50 or less Wrap day
B-Adherence day above 93%
B-Used the EDGE Model
O-Listened to an OSAT call
O-Used Internal Chat
G-Watched a "Take 5 Video"
O-Worked in the office
N-Consult day below 15%
G-Checked KC before Consult
B-Followed your GADS
G-Gave an appreciation statement
O-Asked for feedback from a call from a peer
G-Got a perfect survey