(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Respond to a difficult situation with Kindness
13.
1. Practice Active Listening
Use Interpretation Services to ensure understanding
16.
Narrate the care
24.
Choose to smile more often today
19.
Clarify/Summarize
8.
Make eye contact with visitors and staff in the hallways
18.
Say Please and Thank you
14.
Speak to someone in a way they understand
15.
Thank patients for choosing NSH and letting us take care of them
21.
Be attentive
5.
Be aware and mindful of cultural differences
9.
Practice Empathetic Listening
11.
Use professional tone & inflection
3.
Be attuned to & reflect feelings
7.
Show kindness through small courtesies ex: turning off lights, getting a warm blanket, care channel
17.
Pray with a patient when appropriate
23.
Acknowledge family members, patients and staff in the hallways
20.
Be courteous when listening and speaking
4.
Establish and maintain integrity and trust by doing what you say you would do.
10.
Follow up and follow through with your patient / co-worker
12.
