Post afun factReceived a"Thank you!"from a SlackConsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentSay hi to ateammateyou don'tnormally talktoProvidedcourtesycreditShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayAnswer aquestion inthe NAeskiesChannelExpeditedshippingfor VDCInclude awiki link inyour SlackconsultHadwake upjuiceAsk yourcustomerhow theirday is goingDisposition aphone callwith 0seconds ofACWAngry user lefthappy thoughwe took noaction on theaccountWhat didyou havefor lunch?Post a pic!Help ateammatewithactivating forMDESSent followup email forongoingsupportShare a bestpractice youuse to staypositive throughescalationsRecallednon-issuerelated factduringtransitionUsedempowermentto resolve acustomer'sissueRisk declinetalk off, userleft in a goodmoodUsed uniqueacknowledgmentstatements on 3contactsShare a bestpractice froma high KDIcontactSend aBravoPost afun factReceived a"Thank you!"from a SlackConsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentSay hi to ateammateyou don'tnormally talktoProvidedcourtesycreditShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayAnswer aquestion inthe NAeskiesChannelExpeditedshippingfor VDCInclude awiki link inyour SlackconsultHadwake upjuiceAsk yourcustomerhow theirday is goingDisposition aphone callwith 0seconds ofACWAngry user lefthappy thoughwe took noaction on theaccountWhat didyou havefor lunch?Post a pic!Help ateammatewithactivating forMDESSent followup email forongoingsupportShare a bestpractice youuse to staypositive throughescalationsRecallednon-issuerelated factduringtransitionUsedempowermentto resolve acustomer'sissueRisk declinetalk off, userleft in a goodmoodUsed uniqueacknowledgmentstatements on 3contactsShare a bestpractice froma high KDIcontactSend aBravo

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post a fun fact
  2. Received a "Thank you!" from a Slack Consult
  3. Answer a question in vpp-gs-ps-escalations during a Slack segment
  4. Say hi to a teammate you don't normally talk to
  5. Provided courtesy credit
  6. Share a recent Customer Love in NA Eskies Channel
  7. Share an item you keep in your workspace that makes you smile on a tough day
  8. Answer a question in the NA eskies Channel
  9. Expedited shipping for VDC
  10. Include a wiki link in your Slack consult
  11. Had wake up juice
  12. Ask your customer how their day is going
  13. Disposition a phone call with 0 seconds of ACW
  14. Angry user left happy though we took no action on the account
  15. What did you have for lunch? Post a pic!
  16. Help a teammate with activating for MDES
  17. Sent follow up email for ongoing support
  18. Share a best practice you use to stay positive through escalations
  19. Recalled non-issue related fact during transition
  20. Used empowerment to resolve a customer's issue
  21. Risk decline talk off, user left in a good mood
  22. Used unique acknowledgment statements on 3 contacts
  23. Share a best practice from a high KDI contact
  24. Send a Bravo