Disposition aphone callwith 0seconds ofACWHelp ateammatewithactivating forMDESHadwake upjuiceWhat didyou havefor lunch?Post a pic!Risk declinetalk off, userleft in a goodmoodShare a recentCustomer Lovein NA EskiesChannelInclude awiki link inyour SlackconsultAngry user lefthappy thoughwe took noaction on theaccountReceived a"Thank you!"from a SlackConsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingExpeditedshippingfor VDCUsed uniqueacknowledgmentstatements on 3contactsShare a bestpractice froma high KDIcontactProvidedcourtesycreditSent followup email forongoingsupportShare a bestpractice youuse to staypositive throughescalationsUsedempowermentto resolve acustomer'sissueShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySend aBravoRecallednon-issuerelated factduringtransitionPost afun factAnswer aquestion inthe NAeskiesChannelSay hi to ateammateyou don'tnormally talktoDisposition aphone callwith 0seconds ofACWHelp ateammatewithactivating forMDESHadwake upjuiceWhat didyou havefor lunch?Post a pic!Risk declinetalk off, userleft in a goodmoodShare a recentCustomer Lovein NA EskiesChannelInclude awiki link inyour SlackconsultAngry user lefthappy thoughwe took noaction on theaccountReceived a"Thank you!"from a SlackConsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingExpeditedshippingfor VDCUsed uniqueacknowledgmentstatements on 3contactsShare a bestpractice froma high KDIcontactProvidedcourtesycreditSent followup email forongoingsupportShare a bestpractice youuse to staypositive throughescalationsUsedempowermentto resolve acustomer'sissueShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySend aBravoRecallednon-issuerelated factduringtransitionPost afun factAnswer aquestion inthe NAeskiesChannelSay hi to ateammateyou don'tnormally talkto

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Disposition a phone call with 0 seconds of ACW
  2. Help a teammate with activating for MDES
  3. Had wake up juice
  4. What did you have for lunch? Post a pic!
  5. Risk decline talk off, user left in a good mood
  6. Share a recent Customer Love in NA Eskies Channel
  7. Include a wiki link in your Slack consult
  8. Angry user left happy though we took no action on the account
  9. Received a "Thank you!" from a Slack Consult
  10. Answer a question in vpp-gs-ps-escalations during a Slack segment
  11. Ask your customer how their day is going
  12. Expedited shipping for VDC
  13. Used unique acknowledgment statements on 3 contacts
  14. Share a best practice from a high KDI contact
  15. Provided courtesy credit
  16. Sent follow up email for ongoing support
  17. Share a best practice you use to stay positive through escalations
  18. Used empowerment to resolve a customer's issue
  19. Share an item you keep in your workspace that makes you smile on a tough day
  20. Send a Bravo
  21. Recalled non-issue related fact during transition
  22. Post a fun fact
  23. Answer a question in the NA eskies Channel
  24. Say hi to a teammate you don't normally talk to