ProvidedcourtesycreditWhat didyou havefor lunch?Post a pic!Share a bestpractice froma high KDIcontactShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayAsk yourcustomerhow theirday is goingRisk declinetalk off, userleft in a goodmoodHelp ateammatewithactivating forMDESAnswer aquestion inthe NAeskiesChannelAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentUsedempowermentto resolve acustomer'sissueShare a bestpractice youuse to staypositive throughescalationsSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACWSay hi to ateammateyou don'tnormally talktoExpeditedshippingfor VDCInclude awiki link inyour SlackconsultAngry user lefthappy thoughwe took noaction on theaccountUsed uniqueacknowledgmentstatements on 3contactsSend aBravoReceived a"Thank you!"from a SlackConsultPost afun factRecallednon-issuerelated factduringtransitionHadwake upjuiceProvidedcourtesycreditWhat didyou havefor lunch?Post a pic!Share a bestpractice froma high KDIcontactShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayAsk yourcustomerhow theirday is goingRisk declinetalk off, userleft in a goodmoodHelp ateammatewithactivating forMDESAnswer aquestion inthe NAeskiesChannelAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentUsedempowermentto resolve acustomer'sissueShare a bestpractice youuse to staypositive throughescalationsSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACWSay hi to ateammateyou don'tnormally talktoExpeditedshippingfor VDCInclude awiki link inyour SlackconsultAngry user lefthappy thoughwe took noaction on theaccountUsed uniqueacknowledgmentstatements on 3contactsSend aBravoReceived a"Thank you!"from a SlackConsultPost afun factRecallednon-issuerelated factduringtransitionHadwake upjuice

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Provided courtesy credit
  2. What did you have for lunch? Post a pic!
  3. Share a best practice from a high KDI contact
  4. Share a recent Customer Love in NA Eskies Channel
  5. Share an item you keep in your workspace that makes you smile on a tough day
  6. Ask your customer how their day is going
  7. Risk decline talk off, user left in a good mood
  8. Help a teammate with activating for MDES
  9. Answer a question in the NA eskies Channel
  10. Answer a question in vpp-gs-ps-escalations during a Slack segment
  11. Used empowerment to resolve a customer's issue
  12. Share a best practice you use to stay positive through escalations
  13. Sent follow up email for ongoing support
  14. Disposition a phone call with 0 seconds of ACW
  15. Say hi to a teammate you don't normally talk to
  16. Expedited shipping for VDC
  17. Include a wiki link in your Slack consult
  18. Angry user left happy though we took no action on the account
  19. Used unique acknowledgment statements on 3 contacts
  20. Send a Bravo
  21. Received a "Thank you!" from a Slack Consult
  22. Post a fun fact
  23. Recalled non-issue related fact during transition
  24. Had wake up juice