Sent followup email forongoingsupportProvidedcourtesycreditAsk yourcustomerhow theirday is goingWhat didyou havefor lunch?Post a pic!Include awiki link inyour SlackconsultRecallednon-issuerelated factduringtransitionShare a bestpractice froma high KDIcontactUsedempowermentto resolve acustomer'sissueAngry user lefthappy thoughwe took noaction on theaccountDisposition aphone callwith 0seconds ofACWSend aBravoReceived a"Thank you!"from a SlackConsultAnswer aquestion inthe NAeskiesChannelSay hi to ateammateyou don'tnormally talktoShare a bestpractice youuse to staypositive throughescalationsAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentExpeditedshippingfor VDCHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsRisk declinetalk off, userleft in a goodmoodHelp ateammatewithactivating forMDESPost afun factShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySent followup email forongoingsupportProvidedcourtesycreditAsk yourcustomerhow theirday is goingWhat didyou havefor lunch?Post a pic!Include awiki link inyour SlackconsultRecallednon-issuerelated factduringtransitionShare a bestpractice froma high KDIcontactUsedempowermentto resolve acustomer'sissueAngry user lefthappy thoughwe took noaction on theaccountDisposition aphone callwith 0seconds ofACWSend aBravoReceived a"Thank you!"from a SlackConsultAnswer aquestion inthe NAeskiesChannelSay hi to ateammateyou don'tnormally talktoShare a bestpractice youuse to staypositive throughescalationsAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentExpeditedshippingfor VDCHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsRisk declinetalk off, userleft in a goodmoodHelp ateammatewithactivating forMDESPost afun factShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough day

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent follow up email for ongoing support
  2. Provided courtesy credit
  3. Ask your customer how their day is going
  4. What did you have for lunch? Post a pic!
  5. Include a wiki link in your Slack consult
  6. Recalled non-issue related fact during transition
  7. Share a best practice from a high KDI contact
  8. Used empowerment to resolve a customer's issue
  9. Angry user left happy though we took no action on the account
  10. Disposition a phone call with 0 seconds of ACW
  11. Send a Bravo
  12. Received a "Thank you!" from a Slack Consult
  13. Answer a question in the NA eskies Channel
  14. Say hi to a teammate you don't normally talk to
  15. Share a best practice you use to stay positive through escalations
  16. Answer a question in vpp-gs-ps-escalations during a Slack segment
  17. Expedited shipping for VDC
  18. Had wake up juice
  19. Used unique acknowledgment statements on 3 contacts
  20. Risk decline talk off, user left in a good mood
  21. Help a teammate with activating for MDES
  22. Post a fun fact
  23. Share a recent Customer Love in NA Eskies Channel
  24. Share an item you keep in your workspace that makes you smile on a tough day