Answer aquestion inthe NAeskiesChannelAngry user lefthappy thoughwe took noaction on theaccountSay hi to ateammateyou don'tnormally talktoRisk declinetalk off, userleft in a goodmoodUsed uniqueacknowledgmentstatements on 3contactsExpeditedshippingfor VDCSend aBravoRecallednon-issuerelated factduringtransitionShare a recentCustomer Lovein NA EskiesChannelInclude awiki link inyour SlackconsultAsk yourcustomerhow theirday is goingDisposition aphone callwith 0seconds ofACWUsedempowermentto resolve acustomer'sissueShare a bestpractice youuse to staypositive throughescalationsHelp ateammatewithactivating forMDESShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayWhat didyou havefor lunch?Post a pic!Post afun factShare a bestpractice froma high KDIcontactProvidedcourtesycreditAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentReceived a"Thank you!"from a SlackConsultHadwake upjuiceSent followup email forongoingsupportAnswer aquestion inthe NAeskiesChannelAngry user lefthappy thoughwe took noaction on theaccountSay hi to ateammateyou don'tnormally talktoRisk declinetalk off, userleft in a goodmoodUsed uniqueacknowledgmentstatements on 3contactsExpeditedshippingfor VDCSend aBravoRecallednon-issuerelated factduringtransitionShare a recentCustomer Lovein NA EskiesChannelInclude awiki link inyour SlackconsultAsk yourcustomerhow theirday is goingDisposition aphone callwith 0seconds ofACWUsedempowermentto resolve acustomer'sissueShare a bestpractice youuse to staypositive throughescalationsHelp ateammatewithactivating forMDESShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayWhat didyou havefor lunch?Post a pic!Post afun factShare a bestpractice froma high KDIcontactProvidedcourtesycreditAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentReceived a"Thank you!"from a SlackConsultHadwake upjuiceSent followup email forongoingsupport

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question in the NA eskies Channel
  2. Angry user left happy though we took no action on the account
  3. Say hi to a teammate you don't normally talk to
  4. Risk decline talk off, user left in a good mood
  5. Used unique acknowledgment statements on 3 contacts
  6. Expedited shipping for VDC
  7. Send a Bravo
  8. Recalled non-issue related fact during transition
  9. Share a recent Customer Love in NA Eskies Channel
  10. Include a wiki link in your Slack consult
  11. Ask your customer how their day is going
  12. Disposition a phone call with 0 seconds of ACW
  13. Used empowerment to resolve a customer's issue
  14. Share a best practice you use to stay positive through escalations
  15. Help a teammate with activating for MDES
  16. Share an item you keep in your workspace that makes you smile on a tough day
  17. What did you have for lunch? Post a pic!
  18. Post a fun fact
  19. Share a best practice from a high KDI contact
  20. Provided courtesy credit
  21. Answer a question in vpp-gs-ps-escalations during a Slack segment
  22. Received a "Thank you!" from a Slack Consult
  23. Had wake up juice
  24. Sent follow up email for ongoing support