Share a bestpractice youuse to staypositive throughescalationsSay hi to ateammateyou don'tnormally talktoShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySend aBravoHadwake upjuiceShare a bestpractice froma high KDIcontactAsk yourcustomerhow theirday is goingUsed uniqueacknowledgmentstatements on 3contactsInclude awiki link inyour SlackconsultExpeditedshippingfor VDCShare a recentCustomer Lovein NA EskiesChannelProvidedcourtesycreditSent followup email forongoingsupportAngry user lefthappy thoughwe took noaction on theaccountHelp ateammatewithactivating forMDESAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAnswer aquestion inthe NAeskiesChannelUsedempowermentto resolve acustomer'sissueWhat didyou havefor lunch?Post a pic!Received a"Thank you!"from a SlackConsultDisposition aphone callwith 0seconds ofACWPost afun factRecallednon-issuerelated factduringtransitionRisk declinetalk off, userleft in a goodmoodShare a bestpractice youuse to staypositive throughescalationsSay hi to ateammateyou don'tnormally talktoShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySend aBravoHadwake upjuiceShare a bestpractice froma high KDIcontactAsk yourcustomerhow theirday is goingUsed uniqueacknowledgmentstatements on 3contactsInclude awiki link inyour SlackconsultExpeditedshippingfor VDCShare a recentCustomer Lovein NA EskiesChannelProvidedcourtesycreditSent followup email forongoingsupportAngry user lefthappy thoughwe took noaction on theaccountHelp ateammatewithactivating forMDESAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAnswer aquestion inthe NAeskiesChannelUsedempowermentto resolve acustomer'sissueWhat didyou havefor lunch?Post a pic!Received a"Thank you!"from a SlackConsultDisposition aphone callwith 0seconds ofACWPost afun factRecallednon-issuerelated factduringtransitionRisk declinetalk off, userleft in a goodmood

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a best practice you use to stay positive through escalations
  2. Say hi to a teammate you don't normally talk to
  3. Share an item you keep in your workspace that makes you smile on a tough day
  4. Send a Bravo
  5. Had wake up juice
  6. Share a best practice from a high KDI contact
  7. Ask your customer how their day is going
  8. Used unique acknowledgment statements on 3 contacts
  9. Include a wiki link in your Slack consult
  10. Expedited shipping for VDC
  11. Share a recent Customer Love in NA Eskies Channel
  12. Provided courtesy credit
  13. Sent follow up email for ongoing support
  14. Angry user left happy though we took no action on the account
  15. Help a teammate with activating for MDES
  16. Answer a question in vpp-gs-ps-escalations during a Slack segment
  17. Answer a question in the NA eskies Channel
  18. Used empowerment to resolve a customer's issue
  19. What did you have for lunch? Post a pic!
  20. Received a "Thank you!" from a Slack Consult
  21. Disposition a phone call with 0 seconds of ACW
  22. Post a fun fact
  23. Recalled non-issue related fact during transition
  24. Risk decline talk off, user left in a good mood