Answer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingRecallednon-issuerelated factduringtransitionRisk declinetalk off, userleft in a goodmoodSay hi to ateammateyou don'tnormally talktoWhat didyou havefor lunch?Post a pic!Used uniqueacknowledgmentstatements on 3contactsPost afun factShare a bestpractice froma high KDIcontactSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACWShare a recentCustomer Lovein NA EskiesChannelProvidedcourtesycreditShare a bestpractice youuse to staypositive throughescalationsHelp ateammatewithactivating forMDESAngry user lefthappy thoughwe took noaction on theaccountInclude awiki link inyour SlackconsultAnswer aquestion inthe NAeskiesChannelUsedempowermentto resolve acustomer'sissueSend aBravoHadwake upjuiceShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayReceived a"Thank you!"from a SlackConsultExpeditedshippingfor VDCAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingRecallednon-issuerelated factduringtransitionRisk declinetalk off, userleft in a goodmoodSay hi to ateammateyou don'tnormally talktoWhat didyou havefor lunch?Post a pic!Used uniqueacknowledgmentstatements on 3contactsPost afun factShare a bestpractice froma high KDIcontactSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACWShare a recentCustomer Lovein NA EskiesChannelProvidedcourtesycreditShare a bestpractice youuse to staypositive throughescalationsHelp ateammatewithactivating forMDESAngry user lefthappy thoughwe took noaction on theaccountInclude awiki link inyour SlackconsultAnswer aquestion inthe NAeskiesChannelUsedempowermentto resolve acustomer'sissueSend aBravoHadwake upjuiceShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayReceived a"Thank you!"from a SlackConsultExpeditedshippingfor VDC

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question in vpp-gs-ps-escalations during a Slack segment
  2. Ask your customer how their day is going
  3. Recalled non-issue related fact during transition
  4. Risk decline talk off, user left in a good mood
  5. Say hi to a teammate you don't normally talk to
  6. What did you have for lunch? Post a pic!
  7. Used unique acknowledgment statements on 3 contacts
  8. Post a fun fact
  9. Share a best practice from a high KDI contact
  10. Sent follow up email for ongoing support
  11. Disposition a phone call with 0 seconds of ACW
  12. Share a recent Customer Love in NA Eskies Channel
  13. Provided courtesy credit
  14. Share a best practice you use to stay positive through escalations
  15. Help a teammate with activating for MDES
  16. Angry user left happy though we took no action on the account
  17. Include a wiki link in your Slack consult
  18. Answer a question in the NA eskies Channel
  19. Used empowerment to resolve a customer's issue
  20. Send a Bravo
  21. Had wake up juice
  22. Share an item you keep in your workspace that makes you smile on a tough day
  23. Received a "Thank you!" from a Slack Consult
  24. Expedited shipping for VDC