Used uniqueacknowledgmentstatements on 3contactsSay hi to ateammateyou don'tnormally talktoHadwake upjuiceHelp ateammatewithactivating forMDESShare a bestpractice youuse to staypositive throughescalationsExpeditedshippingfor VDCProvidedcourtesycreditUsedempowermentto resolve acustomer'sissueShare a recentCustomer Lovein NA EskiesChannelRecallednon-issuerelated factduringtransitionAnswer aquestion inthe NAeskiesChannelAngry user lefthappy thoughwe took noaction on theaccountShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayInclude awiki link inyour SlackconsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentShare a bestpractice froma high KDIcontactReceived a"Thank you!"from a SlackConsultAsk yourcustomerhow theirday is goingWhat didyou havefor lunch?Post a pic!Risk declinetalk off, userleft in a goodmoodSend aBravoPost afun factSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACWUsed uniqueacknowledgmentstatements on 3contactsSay hi to ateammateyou don'tnormally talktoHadwake upjuiceHelp ateammatewithactivating forMDESShare a bestpractice youuse to staypositive throughescalationsExpeditedshippingfor VDCProvidedcourtesycreditUsedempowermentto resolve acustomer'sissueShare a recentCustomer Lovein NA EskiesChannelRecallednon-issuerelated factduringtransitionAnswer aquestion inthe NAeskiesChannelAngry user lefthappy thoughwe took noaction on theaccountShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayInclude awiki link inyour SlackconsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentShare a bestpractice froma high KDIcontactReceived a"Thank you!"from a SlackConsultAsk yourcustomerhow theirday is goingWhat didyou havefor lunch?Post a pic!Risk declinetalk off, userleft in a goodmoodSend aBravoPost afun factSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACW

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used unique acknowledgment statements on 3 contacts
  2. Say hi to a teammate you don't normally talk to
  3. Had wake up juice
  4. Help a teammate with activating for MDES
  5. Share a best practice you use to stay positive through escalations
  6. Expedited shipping for VDC
  7. Provided courtesy credit
  8. Used empowerment to resolve a customer's issue
  9. Share a recent Customer Love in NA Eskies Channel
  10. Recalled non-issue related fact during transition
  11. Answer a question in the NA eskies Channel
  12. Angry user left happy though we took no action on the account
  13. Share an item you keep in your workspace that makes you smile on a tough day
  14. Include a wiki link in your Slack consult
  15. Answer a question in vpp-gs-ps-escalations during a Slack segment
  16. Share a best practice from a high KDI contact
  17. Received a "Thank you!" from a Slack Consult
  18. Ask your customer how their day is going
  19. What did you have for lunch? Post a pic!
  20. Risk decline talk off, user left in a good mood
  21. Send a Bravo
  22. Post a fun fact
  23. Sent follow up email for ongoing support
  24. Disposition a phone call with 0 seconds of ACW