Answer aquestion inthe NAeskiesChannelExpeditedshippingfor VDCPost afun factShare a bestpractice youuse to staypositive throughescalationsUsedempowermentto resolve acustomer'sissueSent followup email forongoingsupportAngry user lefthappy thoughwe took noaction on theaccountInclude awiki link inyour SlackconsultProvidedcourtesycreditDisposition aphone callwith 0seconds ofACWAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingHelp ateammatewithactivating forMDESShare a bestpractice froma high KDIcontactShare a recentCustomer Lovein NA EskiesChannelRisk declinetalk off, userleft in a goodmoodSay hi to ateammateyou don'tnormally talktoRecallednon-issuerelated factduringtransitionShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayReceived a"Thank you!"from a SlackConsultWhat didyou havefor lunch?Post a pic!Used uniqueacknowledgmentstatements on 3contactsSend aBravoHadwake upjuiceAnswer aquestion inthe NAeskiesChannelExpeditedshippingfor VDCPost afun factShare a bestpractice youuse to staypositive throughescalationsUsedempowermentto resolve acustomer'sissueSent followup email forongoingsupportAngry user lefthappy thoughwe took noaction on theaccountInclude awiki link inyour SlackconsultProvidedcourtesycreditDisposition aphone callwith 0seconds ofACWAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingHelp ateammatewithactivating forMDESShare a bestpractice froma high KDIcontactShare a recentCustomer Lovein NA EskiesChannelRisk declinetalk off, userleft in a goodmoodSay hi to ateammateyou don'tnormally talktoRecallednon-issuerelated factduringtransitionShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayReceived a"Thank you!"from a SlackConsultWhat didyou havefor lunch?Post a pic!Used uniqueacknowledgmentstatements on 3contactsSend aBravoHadwake upjuice

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question in the NA eskies Channel
  2. Expedited shipping for VDC
  3. Post a fun fact
  4. Share a best practice you use to stay positive through escalations
  5. Used empowerment to resolve a customer's issue
  6. Sent follow up email for ongoing support
  7. Angry user left happy though we took no action on the account
  8. Include a wiki link in your Slack consult
  9. Provided courtesy credit
  10. Disposition a phone call with 0 seconds of ACW
  11. Answer a question in vpp-gs-ps-escalations during a Slack segment
  12. Ask your customer how their day is going
  13. Help a teammate with activating for MDES
  14. Share a best practice from a high KDI contact
  15. Share a recent Customer Love in NA Eskies Channel
  16. Risk decline talk off, user left in a good mood
  17. Say hi to a teammate you don't normally talk to
  18. Recalled non-issue related fact during transition
  19. Share an item you keep in your workspace that makes you smile on a tough day
  20. Received a "Thank you!" from a Slack Consult
  21. What did you have for lunch? Post a pic!
  22. Used unique acknowledgment statements on 3 contacts
  23. Send a Bravo
  24. Had wake up juice