Received a"Thank you!"from a SlackConsultShare a recentCustomer Lovein NA EskiesChannelUsedempowermentto resolve acustomer'sissueAsk yourcustomerhow theirday is goingShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayHadwake upjuiceSend aBravoSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACWHelp ateammatewithactivating forMDESSay hi to ateammateyou don'tnormally talktoUsed uniqueacknowledgmentstatements on 3contactsRecallednon-issuerelated factduringtransitionShare a bestpractice froma high KDIcontactAngry user lefthappy thoughwe took noaction on theaccountAnswer aquestion inthe NAeskiesChannelRisk declinetalk off, userleft in a goodmoodInclude awiki link inyour SlackconsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentProvidedcourtesycreditExpeditedshippingfor VDCPost afun factShare a bestpractice youuse to staypositive throughescalationsWhat didyou havefor lunch?Post a pic!Received a"Thank you!"from a SlackConsultShare a recentCustomer Lovein NA EskiesChannelUsedempowermentto resolve acustomer'sissueAsk yourcustomerhow theirday is goingShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayHadwake upjuiceSend aBravoSent followup email forongoingsupportDisposition aphone callwith 0seconds ofACWHelp ateammatewithactivating forMDESSay hi to ateammateyou don'tnormally talktoUsed uniqueacknowledgmentstatements on 3contactsRecallednon-issuerelated factduringtransitionShare a bestpractice froma high KDIcontactAngry user lefthappy thoughwe took noaction on theaccountAnswer aquestion inthe NAeskiesChannelRisk declinetalk off, userleft in a goodmoodInclude awiki link inyour SlackconsultAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentProvidedcourtesycreditExpeditedshippingfor VDCPost afun factShare a bestpractice youuse to staypositive throughescalationsWhat didyou havefor lunch?Post a pic!

Sr Agent Bingo2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a "Thank you!" from a Slack Consult
  2. Share a recent Customer Love in NA Eskies Channel
  3. Used empowerment to resolve a customer's issue
  4. Ask your customer how their day is going
  5. Share an item you keep in your workspace that makes you smile on a tough day
  6. Had wake up juice
  7. Send a Bravo
  8. Sent follow up email for ongoing support
  9. Disposition a phone call with 0 seconds of ACW
  10. Help a teammate with activating for MDES
  11. Say hi to a teammate you don't normally talk to
  12. Used unique acknowledgment statements on 3 contacts
  13. Recalled non-issue related fact during transition
  14. Share a best practice from a high KDI contact
  15. Angry user left happy though we took no action on the account
  16. Answer a question in the NA eskies Channel
  17. Risk decline talk off, user left in a good mood
  18. Include a wiki link in your Slack consult
  19. Answer a question in vpp-gs-ps-escalations during a Slack segment
  20. Provided courtesy credit
  21. Expedited shipping for VDC
  22. Post a fun fact
  23. Share a best practice you use to stay positive through escalations
  24. What did you have for lunch? Post a pic!